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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Our client is a decade-old software development company, that offers its clients a wide range of customized web, mobile, and eCommerce tools and software. They are known to use advanced languages and platforms used to build reliable, secure, and scalable solutions for their business clients as well as individual customers. Their disruptive craftsmanship and strategy help in high-performance growth and allows customers to transform digitally and competitively.
Their products are being used by most of the banks and NBFCs in India, apart from clients from other industries. The founder is an IIM and MDI alumni and has experience of more than 13 years in business and strategic roles in MNCs. The company has been accredited by the government as a premier IT company, committed to quality and driven by customer success.
- Identifying and prospecting potential buyers through various sales processes.
- Maintaining relationships and working closely with cross-functional teams for account management.
- Identifying client needs and suggesting appropriate products/solutions.
- Closing the sale through smart and strategic approach.
- Visualizing, managing and achieving targets.
- Making multi-channel follow-up – helping uncover new deals and nurturing existing opportunities.
- Presenting detailed information and responding to questions from managers, clients, and customers.
What you need to have:
- B.E/B.Tech/BCA candidates having good experience in IT SAAS Sales.
- Experience in online bidding portals like fiver, freelancer, upwork, php
- Must be an MBA Graduate with good communications skills.
- Flexible for 6 days working.
- Should be able/willing to attend inbound calls.
Whom we are looking:
We are looking for “No Matter What” Sales mavericks to join our amazing team in Mumbai. To be successful in this role you need to show loads of initiative and a drive to contribute to a team producing outstanding work. This is a fantastic career defining opportunity filled with variety, challenges and autonomy.
To be successful in this role, you will have
- Degree in Computer Science/any stream, Masters in Marketing and Sales
- High energy Selling aptitude with a natural flair to meet people
- Ability to create and deliver high impact presentations
- Excellent assertive and pleasant communication skills,
- Logical analytical and inference skills, ability to show the “big benefits
picture” to prospects;
- Negotiation skills for a win-win deal for both-Prospect and MOBtexting
Roles &Responsibilities:
- Identify differentiators to present solution/concept to rope in small, medium& large enterprises.
- Create a continuous funnel across the sales cycle
- End to end Sale cycle responsibility from Lead Generation to successful closure through ColdCalling
- Strategic Account Management of key clients for penetrative cross andupselling, for long term Client retention
- Create Referral strategies to mine for new business references from satisfiedclients.
- Client Demos to close the deal.
- Evolve different calling scripts and follow up methodologies.
- Understand client need and customize pitch a relevant product/solution
- Ability to cope with competitive high-pressure business demands
- Achieve Sales Targets
- Communicate with Delivery Teams as a bridge for seamless Customerexperience toclients and MOBtexting.
Key Job Responsibilities:
- Expertise in handling out bound sales.
- Ability to communicate clearly with customers.
- Identify potential customers to sell Taxmann’s products. Demonstrate them Products and Services. Close sales deals and maintaining good customer rapport.
- Schedule feedback activities with existing clients to make sure they are satisfied and request referrals. Interact with customers to Cross sell products
- Follow and achieve sales goals on a monthly, quarterly and yearly basis
- CRM Operations is mandatory wherein one has to maintain customer’s record and the activities done for one single customer
- Excellent Customer service skills.
- Attend trainings to stay up to date with the specifications of new products and service offerings.
Key Job Responsibilities:
- Expertise in handling out bound sales.
- Ability to communicate clearly with customers.
- Identify potential customers to sell Taxmann’s products. Demonstrate them Products and Services. Close sales deals and maintaining good customer rapport.
- Schedule feedback activities with existing clients to make sure they are satisfied and request referrals. Interact with customers to Cross sell products
- Follow and achieve sales goals on a monthly, quarterly and yearly basis
- CRM Operations is mandatory wherein one has to maintain customer’s record and the activities done for one single customer
- Excellent Customer service skills.
- Attend trainings to stay up to date with the specifications of new products and service offerings.
As an Inside Sales Executive, you will actively drive the inbound leads into conversion aligned with the sales objectives and take complete ownership of the inbound sales and support process.
What you will do:
- Identifying and prospecting potential buyers through cold calls and emails.
- Evaluating and documenting qualifying factors for the lead such as client's budget, need and timeline.
- Maintaining relationships and working closely with cross-functional teams for account management.
- Having experience in prospected and closed sales in SMB accounts based out of India and MEA, primarily sold Salesforce CRM – Sales Cloud and Service Cloud.
- Specializing in the Manufacturing, Real Estate, Education and Travel.
- Identifying client needs and suggesting appropriate products/solutions.
- Making multi-channel follow-up – helping uncover new deals and nurturing existing opportunities.
- Working closely with AE’s across India accomplishments.
What you need to have:
- Should be having international exposure.
- Ability to interact comfortably with both clients and internal departments.
- Hands-on experience on Salesforce.
- Experience in Outbound Sales, Inside Sales, Account Mapping, Account Research, Field Sales, Public Speaking and Time Management.
Experience: 2 to 5 years
Annual CTC: Rupees 5,00,000 to 10,00,000
Designation: Senior Business Developer
Exp.: 7 - 10 Years
Job Location: Sector 62, Noida
Company Websites: http://www.sosudatech.com/">http://www.sosudatech.com/
Job Description:
Responsibilities:
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Promote the company’s products/services addressing or predicting clients’ objectives
- Managing and retaining relationships with existing clients
- Conduct research to identify new markets and customer needs
- Having an in-depth knowledge of business products and value proposition
- Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy
- Prepare https://resources.workable.com/contract-administrator-job-description">sales contractsensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
Requirements:
- 7-10 Yrs of Business Development-Both Locally & Internationally (USA Market)
- High Proficient/Fluent in English and Communication
- Master Degree in BA/TECH
- BS in IT/ENGINEERING
- Masters of Science in Business Administration
- Centration: Innovation, Technology, Entrepreneurship, Market Research & Development
- High Proficient/Mastry in many Technology, Gant Chart Tool, Visio, MS Package, Statistics, Analytics,
- Team Player
- Management Experience (6 yrs )
- Tead Lead
- Leadership Skills
- Knowledge of Consulting Business
- Proficient in Skype, Sharepoint, MS Team, HR Tools, WebEx, Zoom, MS Dynamics
- High Level Experience in Business Planning/ Budgeting, Business Development, risk Management, Team Development/Management