11+ ITSM Jobs in Kolkata | ITSM Job openings in Kolkata

Mandatory : 

Servicenow Developer + Scripting + Integration + ITSM (Any one : CSM, ITOM, HRSD, CMDB, GRC, Service portal,Event Management)

Good to have :

* Good Communication and presentation skills, Client handling.

* Hands-on with ITIL Process implementation.

* Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.

* Hands-on design, development and deployment experience with the Service-now platform.

* Knowledge of ITIL methodologies and processes.

Technical Expertise :

* Creation of script based Assignment and Approval rule.

* Creation of Business Rule, UI Action by using Glide script.

* Creation of custom related list.

* Creation of Script based UI Policy and Client Script.

* Debugging script

* Creating and customizing UI and pages using Jelly

* Web Service Integration

* User Interface Level Integration

* MID Server Integration

A Social Media Specialist at AMBIQ Health Care Private Limited would likely have a range of responsibilities focused on enhancing the company’s online presence and engagement. Here are some key roles and responsibilities

Job Responsibilities:

Create and implement social media strategies aligned with business goals.

Identify target audiences and tailor content to engage them effectively.

Generate, edit, publish, and share engaging content daily (e.g., original text, photos, videos, and news).

Optimize company pages on various social media platforms to increase visibility. Community Engagement: Respond to comments, messages, and inquiries promptly.

Foster and manage online communities to build brand loyalty and engagement. Analytics and Reporting: Monitor social media metrics and analyze data to measure the success of campaigns.

Prepare reports on social media performance and suggest improvements. Collaboration: Work with other departments (e.g., marketing, sales, customer service) to manage reputation and coordinate actions.

Collaborate with influencers and other brands to expand reach.

Staying Updated: Keep up-to-date with the latest social media trends, tools, and best practices. Implement new strategies to stay ahead of competitors.

Job Requirements

Educational Background: Bachelor’s Degree: Most positions require a bachelor’s degree in marketing, communications, journalism, or a related field.

Digital Marketing: A strong background in digital marketing is often preferred

Proficiency in Social Media Platforms: Expertise in platforms like Facebook, Instagram, Twitter, LinkedIn, and others.

Content Creation Skills: Ability to create engaging and visually appealing content.

Analytical Skills: Strong ability to analyze metrics and translate them into actionable insights.

Communication Skills: Excellent written and verbal communication skills.

Creativity: Innovative thinking to create unique and engaging content.

Customer-Oriented: Ability to engage with customers and build relationships.

Interested candidates immediately share the resume

EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 7:30 PM - 5:00 AM (Night Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team

JOB DETAILS

Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹28,000.00 per month

For any query please call HR Team -Tania Fatema

( call & whatsapp )

Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30AM-7:30PM/11AM-8PM

Location-Pune,Kolkata,Mumbai,Noida

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

Role and Responsibilities-

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

What we offer you-

Fixed Pay- 2.9 to 3LPA

Performance based incentives-2 to 3LPA

Total Pay- 4.9 to 6LPA

About the company:

NowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world - be it transportation, construction and every machinery. NowPurchase is building a rich, digital marketplace where Metal Manufacturers can procure high quality raw materials in a trusted manner. At the same time we are building the OS (Operating System) that will supercharge their productivity and processes to ultimately make procurement autonomous. Now Purchase raises USD 2.4 million in Nov 2021, led by Orios Venture Partners, InfoEdge Ventures.

About you: 

We are looking to add an immensely talented Senior Front End Engineer that will help us invent, design, refine and deliver products that will meet our vision. Expect to build a lot of web interfaces and dashboards both for the browser as well as native IoT enabled terminals that will be placed at the manufacturers' premises. You need to lead the front end team to make sure they are delivering high quality code and are constantly inspired to experiment with tools to push out MVPs.

Roles & Responsibilities:

• You are empowered to work directly with leadership and the product team to make decisions about your code and future of the product.
• Deliver high quality modular code deployed over web, mobile and native IoT enabled terminals that leverage REST-based services and real time sockets.. This would include visual dashboards and real time optimizations that are critical for the manufacturing process.
• Have a strong emphasis on shipping features quickly without sacrificing code quality. Be ready to build a lot of MVPs that will go through iteration or be completely scrapped depending on the outcome at the customer end.
• Own your Agile projects and lead the team from software design to implementation and deployment. Maintain sprints, delivery timelines and contribute to better managing the engineering team.
• Transform UI designs and mockups into pages and flows using CSS3 and JavaScript frameworks. Be ready to do the mockups yourself sometimes.
• Build a culture of simplicity and pragmatism, which is reflected in your elegant code that other developers emulate and you ensure through thorough code reviews and processes.
• Have an exceptional understanding of asynchronous request handling, partial page updates, and service workers and command over the internals of JavaScript, React and Redux.
• Continuously evaluate existing engineering processes and recommend improvements.

Required Skills and qualification:

• 4+ years’ experience developing rich UI/Front-end for user-facing web applications.
• Strong experience with React or similar frameworks, TypeScript, SSR (Server Side Rendering), SPA (Single Page Application), PWA (Progressive Web application), OOP (Object Oriented Programming), Reactive programming, and Unit tests.
• Demonstrated ability to function as a project leader as well as an individual contributor.
• Excellent communication and facilitation skills.

Tech Stack skills required:

• React/Redux
• Python/Django/Celery
• Git, AWS, ELB (Elastic Beanstalk), Netlify
• PostgreSQL/Redis/S3

Location: 

On- site: Kolkata, West Bengal

Compensation & Benefits:

• Cash Compensation: As per industry standards & pedigree of candidate
• ESOPs: 10% of NowPurchase is dedicated to current & future team members. Your package would entail some ESOPs so that you own a part of the company and grow along with it.
• Medical Insurance: Benefits of group insurance of 3 lakhs for family including parents, spouse, children
• Generous leave structure and WFHs including Marriage, Maternity & Paternity leaves
• Complete Relocation Expenses: We are building a unicorn out of the city of Joy (Kolkata). We will pay for everything you spend to relocate here.

Company Link: https://nowpurchase.com">https://nowpurchase.com

LinkedIn: https://www.linkedin.com/company/nowpurchase/">https://www.linkedin.com/company/nowpurchase/

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• Develop and execute engineering strategy (including technology architecture, development stack, scalability, security etc.) of all our SaaS solutions while keeping in mind needs of business as usual and evolving product feature requirements
• Lead the engineering team and ensure good delivery management to deliver the product roadmap with high speed and quality
• Innovation – explore available technologies that may be useful to our context and run experiments and POCs to evaluate before adoption
• Bring automation and best practices to code management, testing and build & deployment processes
• Solve the most complex issues/initiatives through hands-on development
• Help the team members in resolving difficult technical issues
• Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement
• Provide thought-leadership to fellow team members by working as a guide and mentor to the rest of the team members

• Best in Industry Remuneration
• Attractive ESOP opportunity with huge potential upside
• Cutting edge technologies with always something new happening
• Start-up culture with full ownership and freedom
• Fully flexible hours and work from anywhere
• Super-fun work environment and colleague

• Microservices, Spring Boot, Core Java, Struts 2.0, JPA & Hibernate
• Hands-On experience in relational databases (MySQL Preferred)
• Experience in Data warehousing & Analytics
• Hands-on exposure in mobile application developmen

Qualifications

• B.E. / B.Tech from Tier 1 Institute

The job responsibilities include:

• Assist in establishing email marketing for our brand.
• Create automations and user journeys
• Manage day-to-day email production including campaign creation, QA and deployment.
• Assist in management of the growth and maintenance of the email database – including new sign-ups and opt-outs
• Help manage reporting on email metrics and produce insights to ensure our program continuously improves
• Manage email production with internal and external resources
• Participate in the production of all email initiatives from conception to deployment
• Assist in copywriting and editing of email content
• Perform daily engagement activities on social media channels
• Create a community of pet owners & enthusiasts across social media channels
• Responsible for organic growth of social media outreach
• Bring in fruitful PR collaboration & engagement ideas to build a recall value of the brand digitally