Business Analyst - Construction Tech Startup

Key Responsibilities

• Design and develop high-performance, user-friendly mobile applications using React Native
• Collaborate with cross-functional teams to define, design, and ship new features
• Write clean, scalable, and efficient code following best practices
• Integrate third-party APIs, native modules, and libraries
• Debug and resolve application issues and performance bottlenecks
• Handle end-to-end app deployment on Play Store and App Store
• Stay up to date with the latest trends in mobile development

Experience Level: Minimum 5 years

About Pace

Started in 1995 by first-generation entrepreneurs from IIMA & FMS Delhi, PACE has evolved from a fledgling NSE Broker to a premier boutique financial conglomerate over the last 25 years. Headquartered in New Delhi, we maintain offices at more than 300 locations in more than 75 cities across India, and our customer base is spread over 34 countries. We have also been consistently nominated as one of the best Investment Advisors in India by ICRA & CNBC. At PACE we are continuously innovating and building highly scalable backend systems and strategies that give a seamless experience to our customers. We are aggressively pursuing Fintech innovation now and working on the ambitious and potentially disruptive Fintech product ‘Pocketful’—a one-of-a-kind stock-broking platform.

About Pocketful (Fintech Division of Pace)

Founded by IIM-Ahmedabad, Yale, and Columbia alumni, Pocketful is a new-age Fintech broking platform, aimed at making financial markets accessible for all. We're constantly innovating and working on a disruptive platform. The team is highly skilled, young, and extremely hungry and we are looking for folks who fit this persona. We are backed by one of India's leading stock brokers Pace Stock Broking Services.

Overview:

• We are seeking an experienced Engineering Manager or Tech Lead to join our dynamic team in the fintech industry, focusing on stockbroking solutions. The ideal candidate will have a strong technical background and leadership experience, with proficiency in our tech stacks: React.js, Flutter, Golang, and MongoDB.
• Responsibilities:
• Lead and manage a team of engineers, providing guidance and mentorship.
• Oversee the design, development, and deployment of high-quality software solutions.
• Collaborate with cross-functional teams to define, design, and deliver new features.
• Ensure best practices in coding, architecture, and security are followed.

Requirements:

• Proven experience as an Engineering Manager or Tech Lead.
• Strong technical expertise in React.js, Flutter, Golang, and MongoDB.
• Excellent leadership and communication skills.
• Experience in the fintech industry, particularly in stockbroking, is a plus.
• Ability to work in a fast-paced, agile environment.

Qualifications:

• Minimum of 5+ years of experience in a technical management role.
• Bachelor's degree in Technology
• Strong project management skills, including the ability to prioritize and manage multiple tasks simultaneously.
• Excellent leadership and communication skills.
• Problem-solving and decision-making abilities.
• Results-oriented with a focus on delivering high-quality solutions.

Other details

Expected CTC: Depending on Experience & Skills

In-Person based out of Okhla, New Delhi

Culture

We’re still early-stage and we believe that the culture is an ever-evolving process. Help build the kind of culture you want in the organization. Best ideas come from collaboration and we firmly believe in that. We have a flat hierarchy, flexible with timings and we believe in continuous learning and adapting to changing needs. We want to scale fast but sustainably, keeping everyone’s growth in mind. We aim to make this job your last job.

You will be a part of the engineering team who focuses on user onboarding, licensing, marketplace stores, sales analytics dashboard and CRM’s integration pipeline.

Responsibilities:

• Driving end-to-end, design and implementation of features and UI.
• Design, develop, and maintain integrations with multiple file types, and existing software packages.
• Build software for a first-class onboarding experienceCollaborate with sales, marketing and engineering teams for requirements through to delivery.
• Design and implement marketplace and payment integrations.
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning web-based storage and applications
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software.
• Create security and data protection settings.
• License/admin level features access settings.

Digital business is driving a fundamental shift to cloud-native applications, creating a new set of operational and performance challenges ill-suited to the currently available solutions. At OpsCruise, we imagine a world of autonomous operations and are innovating a fundamentally different approach to performance management. OpsCruise’s vision is to automate the performance assurance of cloud applications using a model-driven closed-loop platform. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

‍ Reach me on shankar at opscruise.com

We are looking for a Lead UI Engineer to design and build multiple channels for user interaction.

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• Design/Architect and develop core features of the UI/frontend.
• Design/Architect and develop policy framework to provide rich UI for various features of the solution.

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The ideal candidate must have the following qualifications.

• Must have 6+ years of experience in working in frontend technologies
• Must have at least 2-3 years. of experience with Angular2 or above versions.
• Must have at least 5+ years of experience with HTML/CSS/JavaScript/TypeScript.
• Experience with PrimeNG and Vega is a plus
• Strong background in developing UI for Monitoring and Management systems, dealing with topology, and different telemetry such as metrics, traces and logs
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with serverless technologies like AWS Lambda.
• B.E/B.Tech/MS degree in Computer Science, or equivalent

Most importantly, you should be someone who is creative and passionate about building new and innovative products that solve tough real-world problems.

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Chennai, India

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Rules & Responsibilities:

• Design, implement and maintain all AWS infrastructure and services within a managed service environment
• Should be able to work on 24 X 7 shifts for support of infrastructure.
• Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security
• Manage the production deployment and deployment automation
• Implement process and quality improvements through task automation
• Institute infrastructure as code, security automation and automation or routine maintenance tasks
• Experience with containerization and orchestration tools like docker, Kubernetes
• Build, Deploy and Manage Kubernetes clusters thru automation
• Create and deliver knowledge sharing presentations and documentation for support teams
• Learning on the job and explore new technologies with little supervision
• Work effectively with onsite/offshore teams

Qualifications:

• Must have Bachelor's degree in Computer Science or related field and 4+ years of experience in IT
• Experience in designing, implementing, and maintaining all AWS infrastructure and services
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability, and security
• Hands-on technical expertise in Security Architecture, automation, integration, and deployment
• Familiarity with compliance & security standards across the enterprise IT landscape
• Extensive experience with Kubernetes and AWS(IAM, Route53, SSM, S3, EFS, EBS, ELB, Lambda, CloudWatch, CloudTrail, SQS, SNS, RDS, Cloud Formation, DynamoDB)
• Solid understanding of AWS IAM Roles and Policies
• Solid Linux experience with a focus on web (Apache Tomcat/Nginx)
• Experience with automation/configuration management using Terraform\Chef\Ansible or similar.
• Understanding of protocols/technologies like Microservices, HTTP/HTTPS, SSL/TLS, LDAP, JDBC, SQL, HTML
• Experience in managing and working with the offshore teams
• Familiarity with CI/CD systems such as Jenkins, GitLab CI
• Scripting experience (Python, Bash, etc.)
• AWS, Kubernetes Certification is preferred
• Ability to work with and influence Engineering teams

• AWS
• Postgresql
• EC2 on AWS
• Angular
• Node
• Cognito
• and most importantly Serverless

• 5+years’ experience in progressive development or architect roles
• Very strong programming skills in one or more of the above languages
• Deep understanding of back end systems; AWS architectures and managed service ecosystems
• Good understanding with web/app design workflow including user research, user scenario, user persona, sitemap, wireframing, and mockups
• Design, develop and implement quality solutions to meet complex project requirements as per defined timelines
• Create Technical Design documents, understand technical designs and translate into the application requirements.
• Exercise independent judgment in evaluating alternative technical solutions
• Participate in code and design review process
• Write unit test cases for quality check of the deliverables
• Ability to work closely with others in a team environment as well as independently
• Proven ability to problem solve and troubleshoot
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Excellent English communication skills are required

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus