11+ ITSM Jobs in Coimbatore | ITSM Job openings in Coimbatore

ITSM + Any additional Module Expertise (HRSD/ITAM/ITOM/SPM/SECOPS/GRC)

Responsibilities:

• Develop and customize ServiceNow ITSM modules and extend functionality with additional modules.
• Write efficient code for business rules, client scripts, and workflows.
• Implement integrations with external systems using REST/SOAP APIs.
• Collaborate with project teams to gather and clarify requirements.
• Test and debug solutions, ensuring they meet client needs.

Skills and Qualifications:

• 2.5 Years + ServiceNow Experience
• Must have full implementation experience with at least one ServiceNow product
• Strong programming and technical expertise, including advanced knowledge of ServiceNow scripting and API integrations.
• Experience in ServiceNow ITSM and at least one additional module.
• Strong understanding of ServiceNow development (e.g., scripting, UI policies, and catalog items).
• Familiarity with integrations and data import/export processes.
• Excellent debugging and problem-solving skills.
• ServiceNow CSA certification (mandatory); CIS certification for relevant modules (e.g., HRSD, ITOM, etc.) is an added advantage.

Responsibilities

• Design and implement advanced solutions utilizing Large Language Models (LLMs).
• Demonstrate self-driven initiative by taking ownership and creating end-to-end solutions.
• Conduct research and stay informed about the latest developments in generative AI and LLMs.
• Develop and maintain code libraries, tools, and frameworks to support generative AI development.
• Participate in code reviews and contribute to maintaining high code quality standards.
• Engage in the entire software development lifecycle, from design and testing to deployment and maintenance.
• Collaborate closely with cross-functional teams to align messaging, contribute to roadmaps, and integrate software into different repositories for core system compatibility.
• Possess strong analytical and problem-solving skills.
• Demonstrate excellent communication skills and the ability to work effectively in a team environment.

Primary Skills

• Generative AI: Proficiency with SaaS LLMs, including Lang chain, llama index, vector databases, Prompt engineering (COT, TOT, ReAct, agents). Experience with Azure OpenAI, Google Vertex AI, AWS Bedrock for text/audio/image/video modalities.
• Familiarity with Open-source LLMs, including tools like TensorFlow/Pytorch and Huggingface. Techniques such as quantization, LLM finetuning using PEFT, RLHF, data annotation workflow, and GPU utilization.
• Cloud: Hands-on experience with cloud platforms such as Azure, AWS, and GCP. Cloud certification is preferred.
• Application Development: Proficiency in Python, Docker, FastAPI/Django/Flask, and Git.
• Natural Language Processing (NLP): Hands-on experience in use case classification, topic modeling, Q&A and chatbots, search, Document AI, summarization, and content generation.
• Computer Vision and Audio: Hands-on experience in image classification, object detection, segmentation, image generation, audio, and video analysis.

Primary Skills – SDA, DNAC, Cisco ISE, Routing and switching and Troubleshooting NAC, 802.1x, Supplicant configuration, 

Switching Skills- IOS upgrade, SNMP, VLAN, STP, VSL

Routing Skills-OSPF, BGP, ISIS

Network Monitoring Tools- Cisco Prime (Integration, monitoring, and troubleshooting)

1. Must have hands on experience in Implementing NAC,802.1x (Wired & Wireless)
2. Strong knowledge on CAMPUS LAN Architecture and implementation
3. Hands on experience in Routing, Switching, Cisco SDA, DNAC, Cisco ISE, Assurance
4. Working experience in Cisco prime infra, Monitoring, Integration and Heat map generation
5. Should have detailed technical understanding, troubleshooting of STP protocols (STP, PVST, RSTP, MSTP)
6. Perform IOS upgrades on Switches and WLCs
7. Troubleshoot skills on Quality of Service, Multicast and HSRP, Dot1x protocols, IPSLA
8. Troubleshooting skills on Cisco VSS, VSL and stacking technologies 
9. Should have detailed technical understanding, troubleshooting and support of, Routing protocols (OSPF, BGP), MPLS in an enterprise environment.
10. Perform root cause and troubleshoot network outages
11. Should be proficient in Wireless technology, implementation, and troubleshooting
12. Deliver reports on the actions performed.
13. Hands-on experience with the networking products Like Cisco 6800, 9500,9400,9300, 3800, 2960x and 3650 switches. Juniper EX8200,EX4200,EX3300 and EX2200 switches
14. Strong ability to troubleshoot complex network issues and Identify, diagnose, and resolve different types of network problems.

Secondary Skills –

1. CCNP Certification
2. Project Management: Managing individual network projects within the scope of the Network Team
3. Excellent technical and business communication skills, both oral and written

Data Strategy and Planning:

Collaborate with stakeholders to develop and implement data management strategies aligned with business objectives.

Define data standards, policies, and procedures to ensure consistent and accurate data collection and storage.

Data Collection and Integration:

Identify and assess various data sources, both internal and external, to gather relevant and reliable data.

Design and implement data collection methods and processes to ensure data is captured efficiently.

Oversee data integration initiatives to consolidate data from different sources into a unified database.

Data Quality Assurance:

Develop and enforce data quality standards to ensure the accuracy, completeness, and consistency of data.

Implement data validation processes and routines to identify and rectify data discrepancies or errors.

Database Management:

Maintain and optimize data storage systems, including databases, data warehouses, and data lakes.

Ensure data security and compliance with relevant data protection regulations.

Data Analysis and Reporting:

Collaborate with analysts to provide clean and structured data for analysis.

Assist in creating data visualizations and reports to communicate insights and findings to stakeholders.

Team Collaboration:

Work closely with IT teams, data scientists, analysts, and other stakeholders to define data requirements and resolve technical issues.

Provide guidance and training to team members regarding data management best practices.

We are seeking a dynamic and results-oriented Business Development Executive with a minimum of 5 years of experience in IT sales to join our team. This role is crucial in driving business growth, establishing and nurturing client relationships, and expanding our footprint in the competitive USA IT market.

Responsibilities:

1. Conduct in-depth research to identify potential clients, industry trends, and market opportunities in the USA IT sector.
2. Develop and implement lead generation strategies, which may include cold calling, targeted email campaigns, networking, and leveraging professional networks.
3. Establish and maintain relationships with C-level executives, IT decision-makers, and key stakeholders to understand their IT needs and challenges.
4. Articulate the value proposition of our IT products and services to potential clients, addressing how our solutions can address their specific business objectives.
5. Create and customize compelling proposals and presentations tailored to clients needs and objectives.
6. Skilfully negotiate terms, pricing, and contracts while ensuring win-win outcomes for both the client and our organization.
7. Identify and collaborate with strategic partners and vendors to enhance our IT product and service offerings and expand our market reach.
8. Meet and exceed revenue and sales targets, driving business growth and market share within the USA IT sector.
9. Gather and provide valuable insights and feedback to shape the development of IT solutions and influence marketing strategies.
10. Maintain accurate records of sales activities, track performance against objectives, and generate regular reports to senior management.
11. Stay updated on emerging IT trends, products, and technologies, and continually enhance product knowledge.

 Qualifications and Skills:

1. Bachelor's degree in business, IT, or any field.
2. A minimum of 5 years of successful business development and IT sales experience in the USA market.
3. Comprehensive understanding of IT products, solutions, and services.
4. Exceptional interpersonal, communication, and negotiation skills.
5. Proven track record in closing complex IT sales deals in a competitive market.
6. Results-driven with a demonstrated passion for IT sales.
7. Strong project management and organizational skills.
8. Proficiency in CRM software and sales analytics.
9. Positive attitude, resilience, and adaptability in a dynamic business environment.

• A minimum of 3 years experience as a Technical Lead in Java., Strong experience in design and implementation of high performing and highly scalable websites/applications
• Strong experience in Spring MVC framework and experience in design patterns, unit testing etc..
• Strong experience in AWS services such as EC2, Lambda, S3, ECS, API Gateway and using tools such as Terraform, Ansible
• Strong experience in Endeca, ATG and BCC, Solr, any Headless CMS
• Considerable experience in databases such as SQL Server/Mongo DB is an added advantage
• Good experience in JavaScript frameworks such as Angular/React/VueJS is an added advantage
• Experience in Adobe AEM is an added advantage
• Creative problem-solving skills and ability to effectively communicate and translate feedback, needs and solutions
• Excellent verbal and written communication skills required

• Provide strategic thinking and leadership pertaining in cloud technologies and building scalable websites
• Provide technical leadership and guidance internally to the team and externally to management
• Communicate effectively across all levels of the organization
• Collaborate within and across teams with strong teamwork orientation
• Help maintain a culture of high quality
• Showcasing excellent work ethic and strong sense of ownership of end result
• Understand the structured software development methodologies including design, development and testing in an Agile environment
• Follow all security practices and identify areas and processes where performance and scalability can be improved
• Make and justify recommendations for improvement., Participate in development of solutions in cases of new technology direction and/or proof of concepts
• Should translate business needs into technical solutions with Strong analytical, conceptual and technical skills
• Support the evaluation, selection, design, development and maintenance of the platforms.

• While working in a team environment, develop PowerApp applications to design document specifications.
• Provide estimates on a required effort to complete design documents.
• Anticipate risks and issues early and coming up with solutions.
• Keeping up to date with the latest trends and certifications while understanding how these relate to the services the company offers.

• Microsoft Dynamics CRM Development experience, with at least 1-year PowerApp development experience
• PowerApps, Power Automate, REST API integration, Azure Functions, Integrations with Dataverse.
• An IT software development background with a minimum of 3 years of Software development experience
• Knowledge of SDLC and Agile methodologies
• Ability to provide technical advice and proven technical expertise in developing and building fit-for-purpose solutions.