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A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.
- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.
- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.
- Collaborate with IT teams to implement new technologies and improve existing systems.
- Provide training and support to users on new software applications and tools.
- Assist in the setup and deployment of new workstations and peripherals.
- Monitor and maintain system performance, applying updates and patches as necessary.
- Document technical procedures and solutions for future reference.
Qualifications:
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
- Proven experience in a desktop support role or similar technical support position.
- Strong knowledge of Windows and macOS operating systems, as well as common software applications.
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, with a customer-focused attitude.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.
Roles & Responsibilities
1. Business Development & Sales
o Drive sales of LAN/WAN Networking, Wi-Fi, Firewall, Passive Cabling,
Server & Storage, and CCTV/Power Solutions.
o Generate new business across PAN India through tenders, GeM, and
direct enterprise engagements.
o Prepare techno-commercial proposals and close deals independently.
2. Government & Corporate Account Management
o Identify and pursue opportunities in Central/State Government
departments, PSUs, and Enterprises.
o Manage the entire sales cycle — from lead generation to final order
booking.
3. OEM & Channel Coordination
o Liaise with key OEMs and distributors (Arista, ALE, Juniper, D-Link,
Sophos, Molex, Commscope, etc.) for pricing and solution support.
o Stay updated on latest product offerings, certifications, and programs.
4. Sales Planning & Target Achievement
o Achieve an annual sales target of ₹5.0 Crore with a minimum 12-15%
margin.
o Ensure annual in-hand earnings equivalent to 5× company bottom-line
contribution.
o Plan and execute monthly/quarterly sales forecasts.
5. Customer Relationship & Market Growth
o Build long-term relationships with clients, OEMs, and channel partners.
o Participate in OEM events, exhibitions, and partner programs to enhance
brand visibility.
6. Reporting & Documentation
o Maintain sales activity reports, project trackers, and collection updates.
o Report regularly to management at the NSP, Delhi office.
7. Travel & Local Conveyance
o Frequent travel across India as per project and customer requirements.
JavascriptJob Summary
We are seeking a skilled ServiceNow ITSM Specialist with proven experience in implementing and managing IT Service Management (ITSM) modules. The ideal candidate will bring at least 3 years of relevant hands-on ITSM experience on the ServiceNow platform. This role involves configuring, enhancing, and supporting ITSM processes to drive efficient service delivery and alignment with ITIL best practices.
Key Responsibilities
• Implement and configure ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Maintain and enhance existing ITSM processes to align with ITIL best practices.
• Collaborate with stakeholders to define and document requirements, translating them into workflows and automated processes.
• Manage and optimize workflows, SLAs, and business rules to improve service delivery and operational efficiency.
• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and service quality.
• Troubleshoot and resolve technical issues related to ITSM modules and integrations.
• Partner with ServiceNow developers, architects, and external vendors to implement platform enhancements.
• Ensure ITSM processes comply with internal policies, IT governance, and audit requirements.
• Support training, documentation, and adoption of ITSM best practices across business units.
Required Skills & Qualifications
• 3+ years of relevant, hands-on experience working with ServiceNow ITSM modules.
• CIS–ITSM certification is preferred.
• Strong understanding of ITIL framework and ITSM lifecycle.
• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.
• Ability to analyze service performance and present insights to stakeholders.
• Excellent communication, documentation, and stakeholder management skills.
Nice-to-Have Skills
• ITIL v4 Foundation certification.
• Experience with ServiceNow scripting (JavaScript, Glide).
• Familiarity with Virtual Agent, Flow Designer, and third-party ITSM integrations.
• Exposure to agile methodologies and additional ServiceNow modules (HRSD, CSM).
About the Role:
We are looking for a Salesforce Upwork Bidder who has hands-on experience bidding on Salesforce-specific projects on Upwork or other freelance platforms. This is an onsite role based out of Noida (Sector 62) and requires strong communication, sales mindset, and familiarity with the Upwork ecosystem.
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Key Responsibilities:
Bid on Salesforce CRM projects via Upwork (mandatory).
Write customized proposals tailored to client needs.
Communicate with clients, understand their technical requirements, and work with delivery teams for smooth project execution.
Identify new business opportunities and build long-term client relationships.
Follow-up consistently to convert leads into active deals.
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Requirements:
1–3 years of experience in Upwork bidding, especially for Salesforce or CRM-based projects.
Understanding of Salesforce products (Sales Cloud, Service Cloud, Apex, etc.) is a big plus.
Strong communication, proposal writing, and negotiation skills.
Self-motivated and target-driven.
Must be open to working onsite in Noida (WFO only).
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Nice-to-Have:
Prior experience in IT Sales/Pre-sales.
Knowledge of other CRM tools like HubSpot, Zoho (not mandatory).
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Why Join Us?
Work closely with a growing Salesforce delivery team.
Opportunity to build a full-fledged sales team around this vertical.
Exposure to global clients via freelance platforms.
About the Company
Insight Alpha provides its clients access to a network of frontline industry experts that help them get critical information they need to be successful. We help thousands of our clients get answers to their most critical questions, without leaving their desks. Having built a strong network of senior industry experts and key decision makers globally across a span of 80 countries, there is always a need for relevant and authentic knowledge at the right place, right time, in the right way to the right person.
About the Role
The role with IA is an exciting position with opportunities to work closely with business and investment leaders that are driving the industry throughout the world. Providing knowledge on large-scale issues down to the most niche and esoteric, our experts range from domestic and international policy specialists to economic advisors, business leaders to academics. Through our systems, clients connect toa network of top-tier professionals, whose insights can help move clients' best ideas towards their best outcomes.
As a Research Associate, you will draw from a broad pool of experts including premier thought-leaders from around the world and recruit the most relevant experts for our clients' research projects. You will be expected to monitor industry news, identify market trends, and establish valuable professional relationships with senior-level industry professionals.
Responsibilities
• As a Research Associate, you will focus on identifying and reaching out to topprofessionals who can provide industry insight and knowledge to our clients.
• You will elucidate the mission and business model of Insight Alpha to industry professionals and recruit them for Association of Industry Leaders (AIL).
• Thrive in a fast-paced environment, multitasking between various projects.
• Grow the India/ Global Expert Network by recruiting key opinion leaders on a strategic/tactical mode, using recruiting campaigns, leveraging industry and professional lists, trade and business associations, referrals and other relationships.
• Co-ordinate with client-facing Research Managers /Analysts/ Project leaders to gauge clients' needs and fulfill time-sensitive research requests for our clients by analyzing client inquiries.
Requirements
• The successful candidate should have 0-1 year of experience in primary executive research or knowledge management.
• Post Graduate Degree/Graduate Degree required.
• Excellent communication and interaction skills, including demonstrated oral, written and presentation abilities in a business-focused setting using a variety of communication channels (telephone, e-mail, in-person, etc.).
• Good command over English language.
• Successful track record of working in a team environment.
• Ability to multi-task and prioritize effectively, while ensuring a high level of accuracy andattention to detail.
• Leadership qualities, positive energy, and the ability to adapt to change in a fast-paced environment.
• Curious by nature; proactive and self-motivated.
• Ability to work effectively independently and/or collaboratively in a team.
We seek bright, positive and flexible people who also:
• Act with the highest integrity and professionalism in all their endeavors.
• Utilize superior analytical and problem-solving skills.
• Think creatively and focus on opportunities for growth, and lead others to do the same.
• Express a strong desire to work in a team.
• Respond effectively to management direction and clients’ needs.
• Demonstrate the ability and initiative to handle increasing responsibility over time.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBMinimum Skills :
- Creating RESTful services with Node.js (Express)
- React & React Native
- Mongoose & MongoDB.
Candidate must have good Knowledge of Node Debugging, understanding & proficiency in REST APIs, integration of data storage solutions (NoSQL DB especially MongoDB) and should be comfortable with using Git Repository and Jira.
Preferred Skills :
- Hands-on experience with Ubuntu-based servers
- Hands on experience in deploying on Digital Ocean Droplets
- Hands on experience with google maps integration
We are looking for immediate joiners. Candidates that can join the company within 15 days will be given more preference.
Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.
Desired Profile:
- Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
- Experience with development and implementation of ServiceNow ITSM modules
- System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Experience with extending the ServiceNow schema to custom applications
- Understands technical and functional design requirements related to ServiceNow Create and manage scripts and workflow
- Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Fundamental understanding of ITSM, ITIL or CMDB
- Experience presenting and conducting demo reviews with client stakeholder
- Experience with ServiceNow's ServiceWatch and/or Discovery tools
- Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
- Advanced experience with ServiceNow implementations
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence
About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.
What will you do:
Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
Ensure Documentation at all levels through continuos monitoring and Auditing;
Training of the team members on Quality Specifications, Defect Matrix etc.,
RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
Drive 5S and KAIZEN culture across all areas.
Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
Internal and External Benchmarking of for all Product categories for ensuring the
quality consistency.
Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
members.
Drive the Horizantal replication of Good practices within the organization/Bench mark
organization etc.,
You should apply If you have:
B.E. (Mechanical/Food technology/Agriculture/Electrical)
5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.
Locofast Online Services Private Limited operates under the brand name - Locofast- & today is one of the fastest growing B2B companies in the textiles B2B space. The company connects textile manufacturers (mills,
manufacturers) to customers (brands, buying houses) both in India & internationally. It integrates technology to the core transaction flow & delivers industry best pricing & turnaround time for textile products. The century old textile industry has been untouched by any disruption leave alone technological disruption. At Locofast, we are driven to do exactly that & today have an opportunity to create a very large impact in an extremely large industry.
Founders & Investors:
The company in a short span of time (little over two years) has raised two rounds of funding, most recently one large round of Series B financing (to be announced soon). The company is backed by some of the most marquee investors that have backed landmark companies such as Myntra.com, Firstcry.com, Lenskart.com, Cult.fit, Bounce, Gomechanic & others.
The company is founded by second time entrepreneurs who have demonstrated the ability to build and scale businesses in the past. The profile of the founder can be seen here - www.linkedin.com/in/wadhwadeepak.
Deepak was previously the founder of WeAreHolidays, a B2C platform for travelers. The founders come with deep expertise in building & scaling marketplaces.
We are looking for someone who can:
- Develop and implement product strategies consistent with company vision
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
- Work with senior management to create product plans and roadmaps
- Lead product managers and coordinate cross-functional teams
- Produce and review product requirements documents (PRD) and wireframes
- Ensure products and releases are launched correctly and on schedule
- Make creative recommendations to expand product base and vision
- Suggest ways to track product use and impact on end users
An ideal candidate will have :
- 2-4 years of work experience as a product manager, preferably in a start-up
- Proven experience as a Product Manager or similar role
- Experience in product lifecycle management
- Familiarity with Agile framework
- Excellent problem solving skills
- The ability to own end-to-end responsibility
- A "Will Do" attitude
We have :
- A team of aces, from top-tier schools and start-ups, to work with
- A fast-paced, data-driven, and fun work environment
- A huge appetite for new, disruptive, creative, and implementable ideas
- An open work culture
We offer :
- Competitive salary
- Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
- Opportunity to grow really fast.
- Opportunity to hire a team & mentor them in the future.
- ESOPs
If this is something that interests you, let's talk.
JavaJavascriptAs a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.
Responsibilities
- Highly skilled tech expert with exposure in web-technologies and a product oriented thought process
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Should have minimum 5 years of experience
Requirement
- Proven experience as a Full Stack Developer
- Experience developing desktop and mobile applications
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React JS & Extjs)
- Knowledge of multiple back-end languages (Java Servlets, Jsp, hibernate, Spring, Spring boot-Java back end)
- Excellent communication and teamwork skills
- Great attention to detail
Technologies
- Front end: Extjs, React Js, html, CSS, JavaScript
- Back end: Java Servlets, Jsp, hibernate, Spring, Spring boot-Java back end.
Adobe Illustrator
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