Senior Manager - Brand & Platform Content Strategy

Job Title:- Head of Analytics

Job Location:- Bangalore - On - site

About Qrata:

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing start-ups using qrata’s talent marketplaces. To sign-up please visit Qrata Talent Sign-Up

We are currently scouting for Head of Analytics

Our Client Story:

Founded by a team of seasoned bankers with over 120 years of collective experience in banking, financial services and cards, encompassing strategy, operation, marketing, risk & technology, both in India and internationally.

We offer credit card processing Solution that can help you in effectively managing your credit card portfolio end-to-end. These solution are customized to meet the unique strategic, operational and compliance requirements of each bank.

1. Card Programs built for Everyone Limit assignment based on customer risk assessment & credit profiles including secured cards

2. Cards that can be used Everywhere. Through POS machines, UPI, E-Commerce websites

3. A Card for Everything Enable customer purchases, both large and small

4. Customized Card configurations Restrict usage based on merchant codes, location, amount limits etc

5. End-to-End Support We undertake the complete customer life cycle management right from KYC checks, onboarding, risk profiling, fraud control, billing and collections

6. Rewards Program Management We will manage the entire cards reward and customer loyalty programs for you

What you will do:

We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modelling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business

Qualification:

• Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field
• Proven experience (7+ years) in leading analytics teams in the credit card industry
• Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques
• Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL
• Experience with analytics tools such as SAS, SPSS, or Tableau
• Excellent leadership and team management skills, with a track record of building and developing high-performing teams
• Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle
• Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience

What you can expect:

1. Develop and implement Analytics Strategy:

o Define the analytics roadmap for the credit card business, aligning it with overall business objectives

o Identify key performance indicators (KPIs) and metrics to track the performance of the credit card business

o Collaborate with senior management and cross-functional teams to prioritize and execute analytics initiatives

2. Lead Data Analysis and Insights:

o Conduct in-depth analysis of credit card data, customer behaviour, and market trends to identify opportunities for business growth and risk mitigation

o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities

o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies

o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information

3. Drive Data Governance and Quality:

o Oversee data governance initiatives, ensuring data accuracy, consistency, and integrity across relevant systems and platforms

o Collaborate with IT teams to optimize data collection, integration, and storage processes to support advanced analytics capabilities

o Establish and enforce data privacy and security protocols to comply with regulatory requirements

4. Team Leadership and Collaboration:

o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning

o Provide guidance and mentorship to the team, promoting professional growth and development

o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives

5. Stay Updated on Industry Trends:

o Keep abreast of emerging trends, techniques, and technologies in analytics, credit card business, and the financial industry

o Leverage industry best practices to drive innovation and continuous improvement in analytics methodologies and tools

For more Opportunities Visit: Qrata Opportunities.

Job description

• Hands-on experience in C#, http://asp.net/">ASP.NET, MVC, Web API, SQL Server.
• Experience in latest .Net framework versions (4/4.5/.Net Core 2.0 Frameworks), SQL Server 2008/2012.
• Experience in OOPS, HTML5, Bootstrap,CSS, AJAX/ JavaScript/ JQuery/ AngularJS and Angular 2.0 and web development.
• Excellent communication, analytical and interpersonal skills.
• .NET Full Stack (C#, MVC / .Net Core, WEB API, JSON, REST, JavaScript, Ajax)
• Good knowledge on Angular development, Angular JS
• knowledge in Azure cloud solutions.
• Developing and Hosting REST API Swagger and integration with angular.

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

• Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
• Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
• Ensure effective governance of projects and deliverables
• Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
• Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
• Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
• Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
• Design and ensure operational and compliance controls are implemented, tested and monitored
• Build core competency to carry out DEx BPaaS audits and assessments

Full Stack Developer - Responsibilities:

1. Perform design, development and support of existing and new products.
2. Understand product vision and business needs to define product requirements and product architectural solutions.
3. Develop architectural and design principles to improve performance, capacity, and scalability of product.
4. Work with Product Manager in planning and execution of new product releases.
5. Consult business management team to clarify objectives and functional requirements for new or modified products.
6. Work with domain, product management and product engineering teams in the solution engineering efforts.
7. Work with pre-sales and product management teams in solution demonstrations.
8. Maintain product roadmap and architectural standards that assure product development projects optimally align with business objectives.
9. Define product validation policies so as to deliver products that meet system and project expectations.
10. Facilitate the creation, review, and sign off of project deliverables.
11. Provide support for production escalations and problem resolution for customers.
12. Assist technical team with issues needing technical expertise or complex systems knowledge.
13. Develop broad knowledge about current and future product features.
14. Analyze market segments and customer base to develop market solutions.
15. Define product requirements that address market opportunities.

Skills:

Spring, Spring Microservices, Spring Data, SPRING BOOT & HIBERNATE, Java, JPA Oracle Certified Professional (Desirable), Java SE 8, SQL, AWS, JavaScript, Angular, ElasticSearch

• Working towards organic search optimization and ROI maximisation
• Regularly performing thorough keywords research
• Identifying key SEO KPIs
• Monitoring redirects, click rate, bounce rate, and other KPIs
• Preparing and presenting reports regularly
• Identifying our buyer persona to better target identified audiences
• Identifying problems and deficiencies and implementing solutions in a timely manner
• Suggesting improvements in process and productivity optimization
• Collaborating with web developers and marketing team
• Staying up to date with the latest SEO and digital marketing trends and best practices

Desired Candidate Profile

• Core expertise in advanced SEO- including but not limited to on-page SEO, off-page SEO, brand signals, outreach & user experience
• Experience in copy & content optimization, content strategy, content marketing, content amplification, etc.
• Love for strategically a/b testing different things, collecting data, analyzing numbers, extracting insights & re-iterating the execution loop
• Understanding of basic web technologies like HTML, CSS & JavaScript
• Understanding of technical SEO
• Ability to suggest action items for improvement
• Understanding of data, numbers & their significance
• Ability to make simple & complex deductions
• Ability to make sense of data to make various kinds of direct or indirect interpretations & use that data to create simple highly actionable steps

• Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
• Drive technical decisions for building data pipelines, data lakes, and analyst access.
• Act as a leader within the engineering team, providing support and mentorship for teammates across functions
• Bachelor’s Degree in Computer Science or equivalent job experience
• Experienced developer in large data environments
• Experience using Git productively in a team environment
• Experience with Docker
• Experience with Amazon Web Services
• Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems

·       Experience using and adapting to new technologies

·       Take and understand business requirements and goals

·       Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned

·       Strong SQL skills with MySQL or PostgreSQL

• Experience with non-relational databases and their role in web architectures desired

 Knowledge and Experience:

• Good experience with Elixir and functional programming a plus

• Several years of python experience
• Excellent analytical and problem-solving skills
• Excellent organizational skills

Proven verbal and written cross-department and customer communication skills

As a Senior/Principal Product Manager you will be responsible for the product roadmap, features, adoption, and bugs. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development, and successfully launching new product features.

To read more about the kind of qualities we are looking for this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

1. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.

2. Develop functional, technical and designs specifications for the product.

3. Help define the value proposition of the product for the sales team and help develop the sales documentation that support the selling process of your products.

4. Research and understand competitive offerings in your sector.

5. Experience in E-commerce, CMS, Payment Apps, and Integration products will be preferred as the role would demand this experience.

You will closely work with technology, design, sales and customer care teams. You'll report to head of product development for Plum.  

An enthusiastic individual with 6+ years of product management function in a product company. We'll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. 

We are looking for candidates from B2B SaaS or consumer SaaS based companies only.Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

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