IT Support Engineer

Zoho One CRM Consultant

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A Zoho One CRM consultant helps businesses implement and optimize Zoho CRM and other Zoho applications. They are experts in CRM systems and best practices, and can help streamline sales, marketing, and customer service processes. 

• responsible for building .NET applications.
• WEB-API OR MVC with C# is a must.
• Hands-on SQL Server with Expertise in complex Procedures and SQL Performance Optimizations.
• Being good with Front End, React or Angular will be a plus but not Mandatory.
• Knowledge of Javascript, Jquery Ajax.
• In-depth understanding of Agile, Scrum and Kanban

What you need to have:

Responsibilities

• Design and deliver wireframes, user stories, user journeys, mock-ups, and prototypes optimized for a wide range of devices and interfaces
• Create a wide range of graphics and layouts, and design solutions for product illustrations, company logos, and websites
• Work within brand guidelines to reinforce the brand’s style and voice
• Work on building design processes, tools, and culture
• Identify and troubleshoot UX and UI design problems.
• Understand the target audience and objective of the brand and reference impactful design ideas that can be adapted
• Have a keen eye for visual designs, styles, iconography, typography, and illustrations and define a compelling visual language in the Product, website, and Marketing Materials.
• Setup best practices to help the team achieve the above and constantly think about improving the UX process to aim for better organizational UX Maturity
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Take a user-centric design approach and rapidly test and iterate your designs

Qualifications

• Bachelor's degree with at least 2+ years of visual design experience in a B2B product and marketing setting
• Communicative, organized, and achieve consistent results
• Proficiency in the following design tools: Figma and Adobe Suite, familiarity with prototyping tools (Principle, Invision, Framer, After Effects)
• Solid understanding of using HTML and CSS for website design. Hands-on experience with different JavaScript frameworks (JQuery etc.), Bootstrap, Material UI, Tailwind CSS, NextJS, etc.
• Experience creating and maintaining design systems for product, website, brand, and marketing assets
• Should possess the ability to convey messages and information through illustrations, graphics, and patterns
• Added benefit: Having B2B product dashboards related experience

Concretio Apps was incorporated in 2014 by Mr. Abhinav Gupta (Salesforce MVP 8 times in a row), with a motive to build a team of passionate individuals, who want to develop high-quality solutions and enjoy challenges posed by rapidly changing technology. Concretio Apps aims to grow steadily with its positive and friendly environment. Flexi work timings and work from home option (Once you are on client project), fully paid Certifications, 360 degree grooming, 5 days a week and great work life balance are some of our key USPs, along with other employee-friendly policies. 

We are looking for highly skilled Salesforce Developers OR Other Tech Developers (Java / Javascript) who love to stay on the technical side of the curve and look to groom themselves as Salesforce Architect going forward. You will get training to work in Cloud Computing (Salesforce & its Lightning Javascript framework as well). 

At Concretio, we believe that work can happen from anywhere. We believe people should be able to work and learn together whether they're across the table or across the world from each other. We are open for the Remote / Work from Home option as well, so location is not a constraint anymore. 

Job Responsibilities

• Developing applications for the Salesforce.com platform. 
• Developing Javascript frontend/apps and integrations using REST/SOAP JSON/XML. 
• Coding APEX and custom applications for Salesforce instances. 
• Design, code, configure, document, deliver and support solutions to meet business needs in Salesforce, including configurations, customizations, and integrations. 
• Work with Application Architects and Tech Leads to design integrations between Salesforce.com and other systems across the enterprise. 
• Code, configure, unit test, and create supporting documentation for application development tasks.
• Demonstrated experience building integrations with Salesforce.com (REST/SOAP - XML/JSON)

Soft Skills Checklist

• Always learning attitude, with the rapidly changing Salesforce and Tech landscape, it’s a must. 
• Consultant mindset, we will help you develop these soft skills, but an open attitude is needed. Talking to a client/business user, understanding their pain points, and delivering a solution are key to project success here. 
• Sense of ownership and self-discipline: We don’t like chasing our people for status multiple times a day. If you are the one who enjoys taking ownership of tasks and delivering them without much monitoring, you will love it here. 

Tech Skills Checklist

• Strong Salesforce basics i.e. Configuration/Clicks concepts. 
• Apex, Visualforce, Lightning (Aura/LWC). 
• Excellent programming skills with a good understanding of OOPS. 
• Knowledge of any DBMS (Tables, Joins, Relationships, SQL, Normalisation).
• Knowledge of core HTML, CSS, and Javascript concepts. 
• Experience of Chrome Extensions/Apps, Electronjs, or NativeScript (nice to have).

Cultural Alignment Checklist 

• The educational part doesn't matter much. 
• CODING: Know, love and be comfortable in it. 
• OPEN Mindset: An open, curious and learner profile is a must. WWW is changing at a crazy pace, we need someone who is open to adapting to this pace of change in Salesforce and tech.
• We expect our team to crack suitable Salesforce certifications as KRAs, and happily sponsor the fees for the same. 
• Sense of Ownership: We are not going to put a manager on your head, who will seek status updates every few hours (multiple times in a day). You will be given a task, and the expectation will be to own the 100% success and failure for the same. We are never short on public praise and giving credit for a successful show. 
• Excellent Craftsmanship: We differentiate and take pride in what we build and deliver to customers across the globe. Mediocrity is not appreciated here in anything. Top-quality code, deliverables, and communication is something we expect and continuously work to improve on a day-to-day basis. 
• Strong Communication Skills: It's actually a MUST have for your experience level. 

Nice to have

• Salesforce Communities (Classic and using Communities).
• Taking ideas to AppExchange (OEM, Security Review).
• Developing SPA (Single Page Applications) in Salesforce.
• Hands-on experience in one or more JS/CSS frameworks (jQuery, React, Angular, Vue, Bootstrap, Foundation, etc).
• Hands-on experience in Cordova, Ionic, and Hybrid mobile development.
• How OAuth, SOAP, SAML, and other integration patterns work.
• NoSQL and how modern database systems work.
• Classic DBMS MySQL, Postgres etc.
• AWS, Google or Microsoft cloud experience. 

We are looking for a designer with a strong sense of conceptual thinking and well acquainted with digital trends to translate our brand message into distinctive visuals and communicate with our consumers.

• Design collaterals for our performance marketing team across multiple display networks, social media, and native platforms
• Execute our visual strategy and calendar to be deployed across all digital channels
• Work with our copywriter to conceptualize compelling designs that increase the brand’s overall reach, engagement, and conversions to sales
• Work on design collaterals like social media creatives, videos, infographics, blog & web banners, emails, landing pages, etc
• Optimize designs and visual language to match the relevant channel requirements but also maintain our overall brand tone
• Monitor and implement relevant digital design trends to keep our brand communication engaging and up-to-date with industry standards

• 5 - 6 years of experience designing digital content and marketing collaterals, with a good portfolio of work
• Has a clean visual design sense with good conceptual, typography, grid, and illustration skills
• Animation and video editing skills will be an added advantage, but not mandatory
• Can work independently and in a team to manage multiple projects and aggressive deadlines
• Ability to work in a fast-paced environment with high volumes
• Exceptional attention-to-detail
• Must be proficient in Adobe Creative Suite
• Understand competitive and best-in-class design practices for digital content