Bengaluru, India Full-time Company Description Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime. As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your next challenge. Job Description The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site. Why Commvault? You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day. We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team. Position Responsibilities include: Troubleshoot and resolve complex support problems Troubleshoot customer issues using remote desktop software Successfully interact through phone and email with customers as you solve their problems Dedication to the success and satisfaction of our customers Recreation of problems in house Root Cause Analysis and / or provision of examples of software bug Working independently and as a team to come up with the best solutions to a customer problem. Providing best-in-class phone based support for a variety of complex, time critical issues. Using and sharing your knowledge of a wide range of technologies Working remotely on enterprise level customers and dark sites Having the opportunity to build labs and simulators Ability to be involved in product BETA testing Contributing to our Solutions Engine and online forums Position Requirements include: At least 5+ years of technical/customer support experience Expert level knowledge of Unix-flavoured operating systems and its components. Strong understanding of Oracle , HANA and SAP databases, Good understanding of Unix/Linux clusters, with installing and configuring software. Solid understanding of Unix device management (tape and disk) Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware. Desirable to have exposure to storage arrays like NetApp, HDS Understanding backup theory and design. Backup and data management fundamentals Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus Previous experience troubleshooting enterprise environments Strong customer relations skills. Strong multi-tasking and prioritization skills. Strong written and verbal communication skills. Excellent team player. Qualifications We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others. Ideally a Bachelors Degree Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE Additional Information Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the "completeness of vision" and highest on the "ability to execute." Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA, and APAC.
Required Skills :- Detailed understanding and experience with the SAP HANA technology Minimum of 2 full life cycle implementations in SAP HANA SAP HANA modeling and scripting experience which includes ability to write complex stored procedures and scripted HANA views using SQL. Implement data models with SAP HANA using analytical and calculation views. Monitor, investigate and optimize these models and reporting performance on SAP HANA. Administer data models in SAP HANA, including setting of information validation rules, managing schemas, the importing/exporting and transporting of data models. Evaluate the impact of different implementation options such as table joins, aggregation, or filters and understand the implication on performance of the various reporting tools and connection types. Apply advanced data modeling techniques, including currency conversion, variables and input parameters. Implement decision automation using business rules. Working knowledge of various data loading and replication methods so to load data into SAP HANA from different data sources (e.g. SAP Landscape Transformation (SLT), SAP Data Services, or Direct Extractor Connection (DXC)) is desirable. Apply SQL Script to enhance the data models in SAP HANA using AFL, CE functions, and ANSI-SQL Understand and implement HANA Security model. Refer the JD above. APPLY if you have min.1.5 yrs+ experience into SAP HANA Expertise - with end to end implementation handled for SAP HANA.