Customer Success Specialist

at Fieldproxy ( YC )

Customer Success Specialist

Fieldproxy ( YC )

Company

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Customer Success Specialist

at Fieldproxy ( YC )

Posted by Swaroop V

1 - 3 yrs

₹4L - ₹6L / yr

Chennai

Skills

Customer Relationship Management (CRM)

Customer Service

Customer Retention

Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

Key responsibilities:

Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
Increase product adoption and customer retention rate

What we look for:

2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
Excellent presentation skills and writing skills
Ability to make a quick decision in a lean team
Strong communication skill is not expected as it is kept as a default checklist
Experience with a SaaS product would be preferred
Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
Proactive in establishing deeper customer relationships
Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
Familiar with the CRM tools preferred

What we provide in return:

Competitive salary
Opportunity to work in a fast-moving, high growth SaaS company
Company-paid Health insurance
A great learning experience with high paced growth opportunities
Hybrid and friendly work culture with always ready to help attitude colleagues

Key responsibilities:

Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
Increase product adoption and customer retention rate

What we look for:

2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
Excellent presentation skills and writing skills
Ability to make a quick decision in a lean team
Strong communication skill is not expected as it is kept as a default checklist
Experience with a SaaS product would be preferred
Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
Proactive in establishing deeper customer relationships
Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
Familiar with the CRM tools preferred

What we provide in return:

Competitive salary
Opportunity to work in a fast-moving, high growth SaaS company
Company-paid Health insurance
A great learning experience with high paced growth opportunities
Hybrid and friendly work culture with always ready to help attitude colleagues

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About Fieldproxy ( YC )

Founded :

2016

Type :

Product

Size :

20-100

Stage :

Raised funding

About

Fieldproxy (https://fieldproxy.com/" target="_blank">https://fieldproxy.com/) is a no-code workflow tool that lets anyone with a field team quickly build applications to efficiently manage their field operations. We are a VC-funded startup and are backed by some of the leading venture funds & angels in India & US.

The company was co-founded by alumni from CEG, IIM & BITS PilaniFieldproxy is the first of its kind product in the space – and we are looking for out of the box thinkers with original thought process and lateral thinking. The code you ship will be used by thousands of users every day helping them get their work done. You will join a young, dynamic and fast-paced environment, work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.

Connect with the team

Swaroop V

Sangeetha B

Vishal J

Karan M

Sangeetha B

Ranjani Varadharajan

Company social profiles

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