Customer Success Specialist

CTC Budget: 35-55LPA

Location: Hyderabad (Remote after 3 months WFO)

Company Overview:

An 8-year-old IT Services and consulting company based in Hyderabad providing services in maximizing product value while delivering rapid incremental innovation, possessing extensive SaaS company M&A experience including 20+ closed transactions on both the buy and sell sides. They have over 100 employees and looking to grow the team.

• 6 plus years of experience as a Python developer.
• Experience in web development using Python and Django Framework.
• Experience in Data Analysis and Data Science using Pandas, Numpy and Scifi-Kit - (GTH)
• Experience in developing User Interface using HTML, JavaScript, CSS.
• Experience in server-side templating languages including Jinja 2 and Mako
• Knowledge into Kafka and RabitMQ (GTH)
• Experience into Docker, Git and AWS
• Ability to integrate multiple data sources into a single system.
• Ability to collaborate on projects and work independently when required.
• DB (MySQL, Postgress, SQL)

Selection Process: 2-3 Interview rounds (Tech, VP, Client)

Post Title - Customer Care Executive

Process - Australian

Location - Kolkata , Salt lake Sector V 

Shift Time - 6:30am to 3:30pm

Working Days - Monday to Saturday

Requirements - Strong active listening skill and verbal communication

Good English.

Job Type: Full-time

Job Role - We are looking for tele-callers with eagerness to work in the early morning shift and earn handsome incentives. The campaign is pretty simple, we just need to book appointments with Australian customers for free home appliances to be given to them.

There are few specific home appliances that the customers will be getting for free, so we just need to book the time and date of their availability.

Salary: ₹10,000.00 - ₹22,000.00 per month

Benefits: Provident Fund

Schedule: Morning shift - 6:30am to 3:30pm.

Supplemental pay types:

  Performance bonus.

  Yearly bonus.

Note - No hard core sales

No Targets

High Incentives

No pick/drop - (Travelling Allowances will be paid)

No rotational shifts

• Ability to clearly articulate and demonstrate the value proposition. 
• Provides technical support, configuration, and administration of Citrix environment 
• Develops processes, procedures, and technical documentation for management of Citrix environment 
• System and application health monitoring and reporting 
• Consulting with application owners to install and tune their applications 
• Provides technical support, configuration, and administration of Windows Server as required 
• Assists with architectural design to improve reliability, performance, and efficiencies 
• Responds to situations where standard procedures have failed in isolating or fixing problem. 
• Provide support for a 24 x 7 operation, when required 
• Establishes strong working relationships with key staff members in departments. 
• Minimum 5+ years’ experience as a Wintel Engineer/Architect with an outstanding track record of progressively increasing responsibilities 
• Strong ability to communicate effectively and multi-task with minimal supervision 
• Current certifications with Cisco, Citrix & Microsoft required 
• Strong understanding of TCP/IP and OSI model 
• Experience in Citrix XenApp, XenDesktop and XenServer technologies. 
• 5+ years of Network, Storage and Infrastructure (Data Center, etc.) experience. 
• A strong understanding of leading manufactures routing and switching architecture; and experience with storage and virtualization products from leading manufactures. 

Must have:

• Hands on experience in E-Commerce projects. 
• At least 3 years of IT experience in Hybris Commerce development 
• End-to-end implementation experience using SAP Hybris  
• Hands on experience in Java, JEE, REST, Spring, JQuery, JUnit & ant 
• Working experience in Hybris modules such as Impex, cronjobs, workflow, service layer APIs, flexiblesearch 
• Working knowledge of Hybris commerce platform that includes WCMS, Order Management, Payment, BTG, Vouchers, Customer Service, Print, i18N features 
• Ability to write clean code 
• Passion for engineering world-class solutions to complex business problems 
• Experienced in working in an AGILE Environment 
• Excellent communication skills both written and verbal 
  
  

Desired Skills:

• Good experience with Solr / Endeca / FredHopper or any other search engines 
• Know-how of different deployment strategies and configuration settings for memory, cache, JVM and DB Knowledge of selenium (webdriver) or any other UI testing framework 
• Experience in integrating Hybris Commerce with other 3rd party systems 
• Knowledge of hybris Order Management and hybris Data Hub is desired but not essential. 

• Ability to design the overall architecture of UI components of the web application.
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Experience working with graphic designers and converting designs to visual elements using JavaScript, HTML, and CSS.
• Understanding and implementation of security and data protection.
• Good problem-solving skills and willingness to learn new technology

Qualifications:-

• 2+ year track record of relevant work experience and a Computer Science or a related technical discipline is required
• Excellent knowledge of JavaScript
• Proficient experience in ReactJS.
• OOPS, Concept, and Data Structure like Queue, Stack, Tree, Linked List, etc.
• Good knowledge in working with REST APIs
• Knowledge of converting designs to working web pages using HTML and CSS.
• Experience in Architecture and delivery of web applications.
• Knowledge of code versioning tool – Git

Good to have:

• Experience in AngularJS
• Experience in server-side programming

• Must have strong exposure working on Java Script 
  
• Proficient in Javascript frameworks (Vue Js / React Js) is a must
• Strong understanding of REST APIs
• Have experience with common front-end development tools such as Babel, Webpack, NPM is a definite advantage
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of code versioning tools, such as GitHub
• Good to have working experience on CSS pre-processor either LESS or SASS
• Good understanding of BEM (Block, Element, Modifier) methodology