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ROLE SUMMARY:

The Claims Business Analyst is responsible for developing detailed business and functional requirements

for claims processing and administration systems, as well as ensuring proper integration with

downstream systems for reporting purposes. The role also includes planning and conducting User

Acceptance Testing to guarantee that the systems meet the necessary specifications. Additionally, the

Claims Business Analyst provides analytical support for various projects and initiatives aimed at

enhancing the claims management processes within the organization.

ROLE RESPONSIBILITIES:

 Lead requirements definitions for complex enhancements and on-going strategic initiatives.

 Identify and translate business needs into clearly defined requirements.

 Create documentation inclusive of business use cases, process / data flows, traceability matrices, and

report mock-ups.

 Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.

 Lead review sessions for completed business/functional requirements, with key business users

focused on gaining consensus and final business approval.

 Cultivate strong professional relations within business units to thoroughly understand business needs.

 Collaborate with the development and testing teams to provide subject-matter expertise.

 Assist in troubleshooting and resolving issues when out-of-the-box functionality is leveraged.

 Ensure future solutions are efficient and effective across all business processes, while being

consistent across products.

 Participate in the development and planning of the user acceptance testing activities, including test

plans and scripts, based on requirements. After the planning phase, facilitate the UAT execution

phase.

 Work with the business lead and project manager to obtain UAT signoff.

TECHNICAL QUALIFICATIONS:

 7+ years of business analysis experience, with 3+ years within the space of property and casualty

insurance claims. Experience with iterative and agile methodologies, with working knowledge of both

SDLC and PMLC processes.

 Strong experience with the development of detailed business requirements and technical

specifications.

 Proven hands-on experience with creation of business process diagrams, data rules, business

requirements, and functional requirements/user stories.

 Knowledge and experience when reviewing, re-engineering, or developing IT solutions for business

process/improvements automation.

 Experience operating and interfacing with business management during walkthrough, interview,

presentation, and negotiation processes.

 Proven track record for creating clear, concise deliverables which reflect a deep understanding of

business needs and software functionality.

GENERAL QUALIFICATIONS

 Proven track record for claims system implementation and support.

 Clear verbal and written skills.

 Ability to understand communication channels and can escalate appropriately.

 Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint,

Project, SharePoint, UI mock-up tools, etc.

 Must be proficient with process modeling tools (e.g., Visio.)

 Experience with visualization tools is beneficial.

 Excellent problem-solving and analytical skills.

 Experience supervising small teams.

 Strong initiative with the ability to self-manage.

 Comfortable with ambiguity and able to work through challenges to complete the objectives correctly.

 Team player who works well with technical and business resources.

 Able to see tasks through to completion without significant guidance.

 Personal time-management skills and an ability to meet individual / team deadlines.

EDUCATION REQUIREMENTS:

 B.A./B.S. Degree.

 Certified Business Analyst Professional (CBAP) is a plus but not required.

Requirements:

- Proficiency in Java fundamentals and coding.

- Proficiency in front-end technologies such as Angular and React.

- Experience with backend frameworks like Spring Boot (mandatory).

- Previous experience as a Java Full Stack trainer.

- Excellent communication skills.

- Ability to work independently and remotely (for candidates outside Kochi, Kerala).

- Willingness to work onsite in our office (for Kochi residents).

Preferred Qualifications:

- Certification in Java.

- Experience with Agile methodologies.

Job Summary:

We are looking for an experienced Java Developer with 4+years of hands-on experience to join our dynamic team. The ideal candidate will have a strong background in Java development, problem-solving skills, and the ability to work independently as well as part of a team. You will be responsible for designing, developing, and maintaining high-performance and scalable applications.

Key Responsibilities:

• Design, develop, test, and maintain Java-based applications.
• Write well-designed, efficient, and testable code following best software development practices.
• Troubleshoot and resolve technical issues during development and production support.
• Collaborate with cross-functional teams including QA, DevOps, and Product teams.
• Participate in code reviews and provide constructive feedback.
• Maintain proper documentation for code, processes, and configurations.
• Support deployment and post-deployment monitoring during night shift hours.

Required Skills:

• Strong programming skills in Java 8 or above.
• Experience with Spring Framework (Spring Boot, Spring MVC, etc.).
• Proficiency in RESTful APIs, Microservices Architecture, and Web Services.
• Familiarity with SQL and relational databases like MySQL, PostgreSQL, or Oracle.
• Hands-on experience with version control systems like Git.
• Understanding of Agile methodologies.
• Experience with build tools like Maven/Gradle.
• Knowledge of unit testing frameworks (JUnit/TestNG).

Preferred Skills (Good to Have):

• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with CI/CD pipelines.
• Basic understanding of frontend technologies like JavaScript, HTML, CSS.

Responsibilities

·       Develop Python-based APIs using FastAPI and Flask frameworks.

·       Develop Python-based Automation scripts and Libraries.

·       Develop Front End Components using VueJS and ReactJS.

·       Writing and modifying Docker files for the Back-End and Front-End Components.

·       Integrate CI/CD pipelines for Automation and Code quality checks.

·       Writing complex ORM mappings using SQLAlchemy.

Required Skills:

·       Strong experience in Python development in a full stack environment is a requirement, including NodeJS, VueJS/Vuex, Flask, etc.

·       Experience with SQLAchemy or similar ORM frameworks.

·       Experience working with Geolocation APIs (e.g., Google Maps, Mapbox).

·       Experience using Elasticsearch and Airflow is a plus.

·       Strong knowledge of SQL, comfortable working with MySQL and/or PostgreSQL databases.

·       Understand concepts of Data Modeling.

·       Experience with REST.

·       Experience with Git, GitFlow, and code review process.

·       Good understanding of basic UI and UX principles.

·       Project excellent problem-solving and communication skills.

Project Management officer

The Job in short

As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;

● You have 3-8 years of work experience.

● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.

● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.

● Act as an escalation point of contact to clients in case of any major disruption to service.

● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.

● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.

● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;

● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;

● You are very much hands-on and have the mentality to get things done;

● Proficiency in English is an absolute must since you will be dealing with clients across the globe;

● Additional local languages are most welcome;

● We are extra delighted if you have experience in the finance industry.

Job Description:

Expert in Collibra for implementation of Governance workflow, data cataloguing, data lineage, integrations, data assets etc.

Well versed with Message events

Understand Data modelling and have good knowledge in other areas of data governance.

Setting up Collibra on cloud (preferred) and on onprem

Must have understanding on defining data policy and standard

Collibra certified

Strong Knowledge on Databases

Knowledge of Insurance/Claims domain would be good to have

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management

• Lead and design solutions for complex testing problems by driving the requirements discussions with existing customers
• Conceptualize, design, develop and present the proposed solution; ensuring an integrated end-to-end testing solution is delivered 'right first time'
• Responsible for end to end pre-sales pursuit management in coordination with cross functional teams such as sales, delivery, horizontals, networking, marketing and process teams in global delivery model for the existing accounts
• Stay up to speed on process, practice and technology developments to ensure they enhance the solutions applied to the testing problems
• Act as a technical liaison between prospects, clients, quality engineering teams and management
• Engage with the customer build professional relationship; participate in teleconferences; lead customer workshops and presentations
• Mentor and train team members on domain and technology, help resolve any technical issues
• Travel to customer location across the geography to participate in proposal / RFP / SOW defense discussions and presentations
• Lead continuous improvement activities through contribution to technology repositories, supporting process change, leading transformational changes and driving re-use

Good to have Skills / Experience

• 14-18 years proven experience as a Solution Architect on large-scale testing accounts
• Experience as a Solution Architect or senior SME leading the development of solutions for testing complex systems, ensuring consistency with specified requirements agreed with both external and internal customers.
• Awareness of testing approaches, practices, techniques and methodologies to help design the overall testing solution
• Ability to have conversation with client (key stakeholders or key technologist at client). Ability to drive the discussion and arrive at conclusion
• The ability to see the big picture and manage multiple threads at the same time
• Well-versed in continuous integration, continuous delivery and continuous testing
• Understand and plan for commercial aspects and impact on winnability and deliverability of the solution
• In depth knowledge of one or more technical specializations including - quality engineering, release management, test environment management, test automation, test data management, testing approaches and test execution, performance engineering, development operations.
• Experience with all SDLC (Agile, Scaled Agile, DevOps) and engagement models
• Strong stakeholder relationship management and the confidence to initiate and influence relationships with and between key stakeholders
• Know the art of negotiation, persuasion and deal management

• 4+ years of mobile software development (iOS & Android).
• Bachelor’s Degree in Computer Science, Engineering, or related field.
• Deep understanding and proficiency in building mobile apps from scratch using at least one mobile language (Swift, Java, Objective-C, etc.). Experience with multiple platforms is preferred.
• Desire and ability to expand expertise into additional mobile languages.
• Expertise in designing testable software and building large scale, complex applications.
• Self-motivated with strong problem-solving skills.
• Passionate about writing clean, well organized, and production-ready code.
• A portfolio of Apps or SDKs already built and in the App Store and Google Play.
• Desire to build a larger in-house team and manage a group of developers over time.
• Some management experience preferred.