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Major Incident Management
at MNC
Major Incident Management
VY SYSTEMS PRIVATE LIMITED's logo

Major Incident Management

at MNC

8 - 14 yrs
₹20L - ₹24L / yr
Bengaluru (Bangalore), Hyderabad
Skills
Incident management
  • 8–12 years of experience in IT Service Management / Incident & Problem Management.
  • Strong hands-on experience managing Major Incidents and Critical Production Issues.
  • Proven experience in Problem Management and RCA.
  • Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
  • Experience coordinating multiple technical teams during high-severity incidents.
  • Strong knowledge of SLA, KPI, and service performance management.
  • Excellent documentation and reporting skills.
  • Strong communication and stakeholder management capabilities.
  • Ability to work under pressure and make effective decisions during critical incidents.

Preferred Experience

  • ITIL certification is highly preferred.
  • Experience working with enterprise ITSM tools such as ServiceNow.
  • Exposure to SRE, production operations, and service reliability practices.
  • Experience working in large-scale enterprise or global delivery environments.
  • Knowledge of automation and service improvement methodologies.

Key Competencies

  • Strong leadership and ownership mindset.
  • Excellent crisis management and decision-making skills.
  • Strong analytical and problem-solving abilities.
  • Excellent communication with technical and senior business stakeholders.
  • Ability to manage multiple incidents and problems simultaneously.
  • Strong focus on service quality, reliability, and continuous improvement.


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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About MNC

Founded :
2025
Type :
Products & Services
Size
Stage :
Bootstrapped

About

iSquare Soft Bangalore is India Leading Recruitment Solution provider, with experience of working with more than 200 IT based clients.
Read more

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Full Stack Developer - Averlon
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