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Incident Management Lead
This IT company is hiring for Incident Management Role
Incident Management Lead
This IT company is hiring for Incident Management Role's logo

Incident Management Lead

at This IT company is hiring for Incident Management Role

Agency job
4 - 6 yrs
₹9L - ₹11L / yr (ESOP available)
Hyderabad
Skills
Incident management
Technical support
Tech Support
Only immediate joiners are preferred or those who can join within 15-25 days of NP.

JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Note:

*** Candidates attended in 3 Months of duration are not eligible to apply again *** 

 

Job Summary :--

 

An ever-growing team with young brains in majority and a couple of senior experts to guide them. A fun-filled group that learns by doing things and love what they do. Opportunities are wide as we not only take up client projects but churn out own apps as well.

 

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*Stay updated on the latest industry trends, development practices and evolving mobile technologies.

 

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Good analytical and programming skills in Java, Android 2.2 + SDK/NDK Development (Web Services & API's, LBS, UI and XML, Layout Design, Social Network Integration, Content Providers etc.), XML, JSON, SQLite3 and MySQL.

Handful experience in tools like Android Studio, Eclipse and analytical tools like Find Bugs and PMD.

Basic knowledge about Hybrid Application and ideas on publishing applications in Android Market.

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Hands on experience with Android Studio, APIs and Database usage.

Expertise in automated test tools for Android application.

Exposure to UI design principles and best practices.

Knowledge of open-source Android ecosystem and the available libraries.

Experience in NDK/C++/Java/Android framework.

Hands on experience with SCM tools and services such as Git, Gitlab, gerrit, SVN, others

Familiarity with open source tool chains.

Other GUI design tools and framework experience desirable. 



The following are the criteria, that we expect experienced candidates to meet.

 

  1. Strong in OOPS concepts and must know how to incorporate them in projects.
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Kindly prepare on below topics well;

OOM

JVM

Multithreading, Overriding, Overloading

Abstraction, async task,

Main thread, Services



About CONTUS :-

CONTUS started providing digital transformations solutions and services since 2008, even before the actual digital transformation era started. Today after a proud 11 years of successful existence, Contus is consciously driven by the future of Digital techs, not by the current or legacy techs. 

 

The solutions and services of Contus have connected millions of devices and people and hearts across the globe right from heartbeats monitors to Televisions to Cars & trucks to smart cities, with it's Over The Top (OTT) Video on Demand and messaging solutions and also with its full stack IOT enablement services.  

 

With hundreds of digital engineers @Contus, we have enabled millions of end users to connect for elaborate used cases in more the 50 countries.

To know more about us, visit http://www.contus.com/">www.contus.com, a leading mobile application development and web development company

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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