Incident Management Lead

Job Title: Delivery Account Lead – US IT Recruitment

Location: Trichy, Tamil Nadu (Onsite)

Company: VDart Inc.

Experience: 9 – 12 Years

Employment Type: Full-Time

 About VDart Inc.

VDart Inc. is a leading global IT staffing and solutions firm with a presence across the United States, Canada, and India. We support Fortune 500 clients across a wide range of industries, providing top-tier IT talent through scalable and efficient delivery models. As we continue to grow, we are hiring a Delivery Account Lead to head strategic account delivery operations.

Position Summary

The Delivery Account Lead – US IT Recruitment will be responsible for managing end-to-end recruitment delivery, team leadership, and client engagement for key strategic accounts. This role is a critical leadership position that demands strong experience in managing VMS clients, high-volume delivery, team performance, and SLAs.

Key Responsibilities

·      Own delivery for multiple high-value US-based client accounts across industries and technologies.

·      Lead, mentor, and manage a team of recruiters to drive consistent performance and quality.

·      Collaborate with Account Managers to align delivery strategy with client expectations.

·      Ensure fulfillment of job requisitions through proactive sourcing, screening, and submission processes.

·      Analyze delivery metrics, provide weekly and monthly performance reporting, and drive continuous improvement.

·      Develop and implement best practices for recruitment operations, candidate engagement, and submission quality.

·      Manage escalations, compliance, and contract negotiations as needed.

Required Skills & Experience

·      9 to 12 years of extensive experience in US IT Recruitment delivery and team leadership.

·      Proven ability to manage VMS/MSP accounts with a strong understanding of hiring models: W2, C2C, and 1099.

·      Strong sourcing background using platforms like Dice, Monster, CareerBuilder, and LinkedIn Recruiter.

·      Deep knowledge of ATS and recruitment reporting tools, and ability to use data to guide decisions.

·      Exceptional communication, people management, and client handling skills.

·      Hands-on experience in working with enterprise accounts, meeting tight SLAs, and large-scale ramp-ups.

·      Willing to work full-time onsite at our Trichy VDart GCC office

• 2+ years of experience in customer support, preferably within the cryptocurrency or fintech industry.
• Strong communication skills (both verbal and written) with a customer-first approach.
• Ability to troubleshoot and resolve issues efficiently and professionally.
• Proficiency in using support software, CRM tools, and ticketing systems.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work in rotational night shifts as required.

1. AWS Cloud Solutions: We expect you to have a strong understanding of AWS services and how to architect solutions using them.
2. Use of DynamoDB, S3, Vault, Lambda, or other AWS infrastructure components.
3. Design scalable, highly available, and fault-tolerant cloud architectures.
4. Continuous Integration and Deployment (CI/CD): Understanding CI/CD pipelines and tools like AWS CodePipeline, CodeCommit, and CodeDeploy is essential. 
5. Advanced concepts in React Native. 

• Thoroughly understanding the data processing pipeline and troubleshooting/problem-solving the technical team
• Acting as SPOC for client communications across the portfolio of projects undertaken by the organization
• Contributing to different aspects of organizational growth– team building, process building, strategy and business development

Desired Candidate Profile

• Post-graduate degree in relevant subjects such as Economics/ Engineering/ Quantitative Social Sciences/ Management etc
• At least 5 years of relevant work experience
• Vast experience in managing multiple client projects
• Strong data/quantitative analysis skills are a must
• Prior experience working in data analytics teams
• Credible experience of data platforms & languages in the past    

• 8+ Bachelor’s degree in Computer Science or equivalent combination of technical education and work experience;
• 7+ years of Software Development experience and at least 1+ years of experience in building and leading strong engineering teams
• Deep hands-on technical expertise on server side technologies.
• Solid software development background including design patterns, data structures, test driven development, experience in building microservices and highly scalable and performant applications.
• Excellent verbal and written communication skills, and effective stakeholder management, in cross functional teams.
• Managed a team of 5+ engineers, taking care of the delivery planning, resource alignments, prioritization, performance management(including managing appraisal cycles), and effective feedback for the team and individuals.
  
  

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.