Incident Management Lead
at This IT company is hiring for Incident Management Role
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.
Similar jobs
What you’ll be doing
Weare much more than our job descriptions, but here is where you will begin:
As a Senior Software Engineer Data & ML You’ll Be:
● Architect, design, test, implement, deploy, monitor and maintain end-to-end backend
services. You build it, you own it.
● Work with people from other teams and departments on a day to day basis to ensure
efficient project execution with a focus on delivering value to our members.
● Regularly aligning your team’s vision and roadmap with the target architecture within your
domain and to ensure the success of complex multi domain initiatives.
● Integrate already trained ML and GenAI models (preferably GCP in services.
ROLE:
Whatyou’ll need,
Like us, you’ll be deeply committed to delivering impactful outcomes for customers.
What Makes You a Great Fit
● 5 years of proven work experience as a Backend Python Engineer
● Understanding of software engineering fundamentals OOPS, SOLID, etc.)
● Hands-on experience with Python libraries like Pandas, NumPy, Scikit-learn,
Lang chain/LLamaIndex etc.
● Experience with machine learning frameworks such as PyTorch or TensorFlow, Keras, being
proficient in Python
● Hands-on Experience with frameworks such as Django or FastAPI or Flask
● Hands-on experience with MySQL, MongoDB, Redis and BigQuery (or equivalents)
● Extensive experience integrating with or creating REST APIs
● Experience with creating and maintaining CI/CD pipelines- we use GitHub Actions.
● Experience with event-driven architectures like Kafka, RabbitMq or equivalents.
● Knowledge about:
o LLMs
o Vector stores/databases
o PromptEngineering
o Embeddings and their implementations
● Somehands-onexperience in implementations of the above ML/AI will be preferred
● Experience with GCP/AWS services.
● You are curious about and motivated by the future trends in data, AI/ML, analytics
- Creating and managing ETL/ELT pipelines based on requirements
- Build PowerBI dashboards and manage datasets needed.
- Work with stakeholders to identify data structures needed for future and perform any transformations including aggregations.
- Build data cubes for real-time visualisation needs and CXO dashboards.
Required Tech Skills
- Microsoft PowerBI & DAX
- Python, Pandas, PyArrow, Jupyter Noteboks, ApacheSpark
- Azure Synapse, Azure DataBricks, Azure HDInsight, Azure Data Factory
We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We- re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. We are hiring a HR Manager who can take care of hiring and team building.
Responsibilities:
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Bridge management and employee relations by addressing demands, grievances or other issues
- Manage the recruitment and selection process
- Support current and future business needs through the development, engagement, motivation and preservation of human capital
- Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
- Nurture a positive working environment
- Oversee and manage a performance appraisal system that drives high performance
- Maintain pay plan and benefits program
- Assess training needs to apply and monitor training programs
- Report to management and provide decision support through HR metrics
- Ensure legal compliance throughout human resource management
- Coordinate with hiring managers to identify staffing needs.
- Determine selection criteria.
- Source potential candidates through online channels (e.g. social platforms and professional networks).
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
- Must have experience in bulk hiring, college hiring, etc.
- Assess candidate information, including resumes and contact details, using our Applicant Tracking System.
- Design job descriptions and interview questions that reflect each position's requirements.
- Lead employer branding initiatives.
- Forecast quarterly and annual hiring needs by department.
- Foster long-term relationships with past applicants and potential candidates.
Requirements:
- Proven working experience as HR Manager or other HR Executive
- People oriented and results driven
- Demonstrable experience with Human Resources metrics
- Knowledge of HR systems and databases
- Ability to architect strategy along with leadership skills
- Excellent active listening, negotiation and presentation skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company
- In-depth knowledge of labor law and HR best practices
- Must have experience in hiring preferably for BPOs.
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
- Excellent verbal and written communication skills.
- A keen understanding of the differences between various roles within organizations.
- Degree in Human Resources or related field
.Net core-3years experience, OOA, Coding, Web API, Rest API, any cloud, any DB
- Designs, codes, tests, debugs, and documents software according to systems quality standards, policies and procedures.
- Analyzes business needs and creates software solutions.
- Responsible for preparing design documentation.
- Prepares test data for unit, string, and parallel testing.
- Evaluates and recommends software and hardware solutions to meet user needs. Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements.
- Works with business and development teams to clarify requirements to ensure testability. Drafts revise and maintain test plans, test cases, and automated test scripts.
- Executes test procedures according to software requirements specifications
- Logs defects and makes recommendations to address defects.
- Retests software corrections to ensure problems are resolved.
Overview:
The SEO Intern will assist the Marketing Manager in daily design, web and social media tasks. The intern will
have the opportunity to develop a solid understanding of online marketing, content creation and off-site
promotion.
This is a paid internship over a Six month time period. Ideal candidates will be available 48 hours per week.
The internship may lead to a full time position for the right person.
Responsibilities:
• Learning basic SEO strategies (keyword research, link acquisition, and on -site optimization).
• Understanding Google Analytics, Google Webmaster Tools & Bing Webmaster Tools.
• Identifying and resolving 404 crawl errors and fixing dead links.
• Improving Meta data across older articles and services.
• Various design tasks.
• Competitive analysis for other popular brands in our sector.
Qualifications:
• Strong interest in online marketing.
• Strong written and verbal communication skills.
• Detail-oriented with critical thinking skills.
• MBA & B.Tech or B.E graduates only. B.E & B.Tech except from I.T, Civil, C.S & Information Sciences.
About Us:
Intellipaat is a global online professional training provider. We are offering some of the most updated, industry-designed
certification training programs which includes courses in Big Data, Data Science, Artificial Intelligence and 150 other top
trending technologies. We help professionals make the right career decisions, choose the trainers with over a decade of
industry experience, provide extensive hands-on projects, rigorously evaluate learner progress and offer industryrecognized certifications. We also assist corporate clients to upskill their workforce and keep them in sync with the changing
technology and digital landscape.
Website: https://intellipaat.com/
If you were looking for a rocket-ship, this is it!
* 3+ years of experience with web development building good quality production software
* Proficiency in at least one of: Ruby/Rails or Elixir/Phoenix (Good working knowledge of Elixir, OTP or OO programming)
* Gained good knowledge of working with APIs and performance optimisation to identify bottlenecks and bugs, and devise solutions to these problems
* Familiar with data stores like PostgreSQL & Redis
* You write clean code, automate and continuously deploy it in fast development cycles.
* Experience in designing and building scalable and distributed systems
* Experience with CICD using Gitlab or AWS CodePipeline/CodeDeploy (Exposure to AWS is highly desirable)
* You are proactive and pay attention to the security, scalability, performance, availability and usability of systems
Interact with customers/supervisors and provide constant update in whatsapp group
Sales calling for new potential customers
Also MIS updation.
Location: Bengaluru (Kalyan Nagar)