
Incident Management Lead
at This IT company is hiring for Incident Management Role
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.

Similar jobs
We’re on the hunt for a creative, detail-obsessed, and motivated Graphic Designer to join our growing team. If you're someone who loves transforming ideas into engaging visuals and thrives in a fast-paced, collaborative environment — this one's for you. As a Graphic Designer, you will be at the heart of shaping our visual communication across digital and print platforms.
Roles & Responsibilities:
- Design compelling visual assets for digital campaigns, social media, emailers, websites, and print materials.
- Work closely with the marketing and product teams to conceptualize and execute creatives that align with our brand.
- Maintain visual consistency across all marketing and communication channels.
- Contribute to the evolution of our visual brand identity.
- Edit and retouch images for use across platforms.
- Ensure all designs meet brand guidelines and project deadlines.
- Stay current with industry trends, tools, and design best practices.
Requirements:
- Bachelor's degree in Graphic Design, Visual Communication, or a related field.
- 0 - 1 years of design experience (agency or in-house).
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, CorelDraw). Bonus points for After Effects or Premiere Pro.
- A strong grasp of typography, layout, color theory, and visual hierarchy.
- A sharp eye for detail and a passion for pixel-perfect design.
- Ability to take feedback constructively and iterate quickly.
- Strong organizational skills and ability to manage multiple projects simultaneously.
- A creative portfolio that speaks for itself.
Nice-to-Haves:
- Basic knowledge of motion graphics or video editing.
- Experience with Canva, Figma, or other collaborative design tools.
- Basic Knowledge of UI/UX principles.
What You’ll Get:
- A collaborative, inspiring, and design-forward work environment.
- Opportunities to work on diverse projects across industries.
- Guidance and mentorship from a skilled design team.
- Creative freedom and encouragement to bring your ideas to life.
- Access to design tools, resources, and upskilling opportunities.
- Potential leadership opportunities as the team grows.
To Apply:
Send us your resume, portfolio, and a brief note on why you're excited about this role
Read less
Key Responsibilities
Lead Generation & Outreach
· Contact and develop relationships with potential customers through email marketing, cold calling, and LinkedIn outreach.
· Execute email campaigns targeting prospects to generate leads and create business opportunities.
· Mine data and extract information of C-level executives from various online sources and tools.
Sales Process Management
· Follow up on leads and respond to sales inquiries from existing and potential customers as per guidelines.
· Assist senior staff in generating and following up on leads.
· Convince clients, schedule appointments, and manage the sales pipeline.
· Track sales efforts and monitor results to ensure alignment with targets.
Customer Relationship Management
· Liaise between customers and the company to provide up-to-date status on service, pricing, and new product releases.
· Collect customer feedback and conduct market research to inform business strategy and product development.
· Maintain CRM systems to manage lead generation, track interactions, and store customer information.
Market & Competitor Analysis
· Stay informed about the latest products, market trends, and competitors to provide insights for business strategy.
· Increase business opportunities through various routes to market.
Required Skills & Qualifications
· Strong communication and interpersonal skills.
· Proficient in email marketing, cold calling, and LinkedIn outreach.
· Experience in data mining and CRM systems.
· Ability to prepare detailed reports and commercial proposals.
· Strong analytical and organizational skills.
· Ability to work independently and as part of a team.
· Understanding of market research and customer feedback processes.
Performance Metrics
· Number of new leads generated.
· Conversion rate of leads to appointments and sales.
· Quality and timeliness of proposals and reports.
· Customer satisfaction and feedback.
· Sales targets and revenue growth.
Responsibilities:
This role involves a Salesforce Lightning Developer joining the global team to take responsibility for enhancing and implementing the Salesforce system across the retail and investment management business in banking clients.
Key Responsibilities:
- Implement regional and global requirements from the business, using best practices to increase adoption.
- Integrate Salesforce with various third-party platforms and internal platforms to deliver a unified client ecosystem for the firm.
- Work closely with different teams, taking a hands-on role in the design and development of new features.
- Ensure that enhancements and solutions are in line with the firm's vision.
Required Skills and Qualifications:
- Strong hands-on experience with Salesforce, preferably in Salesforce Lightning in the financial industry.
- Proficient in APEX, HTML, JavaScript, and CSS.
- Experience deploying rapid prototyping to quickly envision challenges and credibly propose solutions to complex issues.
- Basic knowledge of integrating Salesforce with third-party vendors, API integration, and RESTful services.
- Strong skills in programming, reports, dashboards, and workflows.
- Good knowledge of databases, including SQL and SOQL.
- Familiarity with DevOps best practices, including version control, CICD tools, and Salesforce DX.
- Understanding of the full development lifecycle, including Agile methodologies.
- Proficient in writing Apex test classes and scripts.
- Strong written and verbal communication skills.
Job Description
We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.
Responsibilities:
Design, develop, and maintain the application.
Write clean, efficient, and reusable code.
Implement new features and functionality based on business requirements.
Participate in system and application architecture discussions.
Create technical designs and specifications for new features or enhancements.
Write and execute unit tests to ensure code quality.
Debug and resolve technical issues and software defects.
Conduct code reviews to ensure adherence to best practices.
Identify and fix vulnerabilities to ensure application integrity.
Working with the product owner to ensure seamless integration of user-facing elements.
Collaborating with DevOps teams for deployment and scaling.
Requirements:
Bachelor’s degree in computer science or information technology, or a related field.
Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.
Excellent problem-solving and debugging skills.
Strong communication and collaboration abilities to work effectively in a team environment.
Strong experience with Spring Boot 3, Java 17 or newer and Maven.
Skills & Requirements
Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.


Experience in Linux
Experience in Telecom Call Flows
Experience in 3GPP
Experience in EPC or 5Gcore


Technical Skills to work with http://asp.net/">ASP.NET Web Forms(2) & MVC(1), Win Forms, WCF/Web API, C#, JavaScript & JQuery, Stored Procedures (SQL Server/MySQL), HTML, CSS, IIS
- Ability tounderstand requirements by reading Business Requirement Documents(BRD), Functional Requirement Documents(FSD)
- Capability to visualize and document functional requirements into technical implementations using technical documentation and unit test cases
- Ability to code technical implementations based approved technical designs
- White box testing (unit test)
- Ability to communicate regarding work related verbal and written
- Other required soft skills to work in a team.
- Ability to guide junior developers technically.

