
Incident Management Lead
at This IT company is hiring for Incident Management Role
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.

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Ready to take the next step in your career? Submit your application today and become a part of our innovative team at Rayvat (Jenya) Outsourcing. We look forward to meeting you!
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Job Details:
EXP: 5+ Years
Shift Timings: Regular Shift
Location:Remote
Technical Skills:
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•Experience in Oracle Fusion Cloud HCM covering Core HR and Compensation
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Need to be a fast learner willing to adapt to evolving needs of the developer community.
Thanks & Regards
snehalata verma
IT Recruiter --HrBizHub
Net Developer
- Experience range 2-7 years
- Excellent web development experience in large scale applications
- Experience with Winforms
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- Strong MS-SQL query skills
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- Excellent knowledge of HTML5, CSS3.
- Excellent knowledge of JavaScript.
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- Hands-on experience with Node.js/Golang/Java + Redis + Elasticsearch.
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Track metrics to ensure targets are hit
Qualifications
Graduate
Strong negotiation skills
Strong communication and presentation skills
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- Must Have Experience in JavaScript and jQuery
- Immediate joiner required
- Work from office
- Paid leaves Facility
You will be the backbone of our startup and founding team member.This offers a great growth opportunity to you as well in an early stage startup which has raise pre-seed funding from one of India's prominent angel investor.
Responsibilities :
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