Incident Management Lead
at This IT company is hiring for Incident Management Role
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.
Key Responsibilities
- Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
- Bring customer insights, feedback, and product usage data into backlog prioritization
- Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
- Translate customer challenges into actionable user stories and requirements
- Track feature adoption post-release and provide feedback to product teams
- Work closely with Customer Success, Sales, and Support teams to ensure alignment
- Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
- Support renewal and retention strategies by identifying at-risk accounts
Key Requirements
- 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
- Basic understanding of Agile / Scrum methodologies
- Experience with Customer Success platforms (Planhat, Gainsight, or similar)
- Strong analytical and problem-solving skills
- Ability to interpret customer data and convert it into actionable insights
- Good communication skills to work with cross-functional teams
- Experience working in SaaS or product-based environments preferred
Good to Have
- Exposure to Agile tools (Jira, Confluence)
- Experience with product analytics tools (Mixpanel, Amplitude)
- Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
- Exposure to accessibility and inclusive product design
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Responsible for converting 441 existing EDI maps into the PortPro-compatible format and testing them for 147 customer configurations.
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- Convert, reconfigure, or rebuild maps for PortPro.
- Ensure accuracy in mapping and transformation logic.
- Unit test and debug EDI transactions.
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- Proficiency in EDI standards (X12, EDIFACT) and transaction sets.
- Hands-on experience in EDI mapping tools.
- Familiarity with both Profit Tools and PortPro data structures.
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Location : Bangalore (Work From Office)
Experience : 4+ Years
Employment Type : Contractual
Job Description :
We are seeking a highly skilled Java Full Stack Developer to join our dynamic team in Bangalore.
The ideal candidate will have strong expertise in full stack development using Java, Spring Boot, and Angular, with experience working in Agile development environments.
Prior experience in the Healthcare Imaging domain is highly desirable.
Key Responsibilities :
- Design, develop, and maintain scalable web applications using Java (Spring Boot) and Angular.
- Develop and maintain RESTful microservices in a cloud-based environment.
- Collaborate with cross-functional teams to deliver end-to-end solutions in an Agile development framework.
- Ensure high performance, security, and responsiveness of applications.
- Participate in code reviews, unit testing, and system integration.
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Required Skills & Qualifications :
- Strong proficiency in Java and Spring Boot framework.
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- Experience with version control systems like Git.
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Job Title: Client Servicing Executive – Digital Marketing
Location: Indore
Experience: 1–3 years
Industry: Advertising / Digital Marketing
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- Act as the main point of contact between the agency and clients for digital marketing projects.
- Understand client needs, objectives, and brand strategy to develop effective digital marketing solutions.
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- Prepare and present campaign plans, performance reports, and recommendations to clients.
- Monitor and manage campaign performance across platforms like Google Ads, Meta (Facebook/Instagram), LinkedIn, etc.
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CAST is the market leader in Software Intelligence. Its unique technology thoroughly examines the structure of complex software systems, with MRI-like precision. It delivers accurate, actionable, and automated views of software architecture, critical flaws, quality grades, sizing metrics, open source usage, and cloud readiness levels. Hundreds of companies rely on CAST for greater objectivity in crucial business decisions, faster application modernization for Cloud, raising the quality and security of their custom software. CAST operates globally with offices in North America, Europe, India, China.
Title: Software Developer
Location: Bangalore
Job definition
Working at CAST R&D means being an important part of a highly-talented, fast-paced, multicultural and Agile team based in Paris (France) and Bangalore (India). The team builds sophisticated source code analysis platform leveraging parsing, control flow, data flow and others mechanisms to fully understand the inner structure of the complex IT Systems developed and used by the Fortune 500 companies.
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- Experience in developing front-end/full stack applications at scale
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- Experience in backend technologies like GOLANG, NodeJS, Python, REST web services and Java(OOPS, Collections, DB Access) or any other technology.
- Hands on experience in JavaScript Concepts (OO-JS, Closures, Unit Testing, Module Patterns etc)
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Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
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Own the product knowledge base
Map customer journey and identify improvements at every stage
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Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
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Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
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You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
AngularJS (1.x)React.js
jQuery
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon