Incident Management Lead
at This IT company is hiring for Incident Management Role
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.

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Location: HSR Layout, Bangalore
About Contlo:
Contlo is an AI native marketing platform that enables modern fast-growing businesses to leverage their brand's own generative AI Model to run & optimize end-to-end marketing. Help them drive customer retention via personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across customer touchpoints.
Contlo is the global leader in AGI(Artificial general intelligence) tech by operating at both application layer and also in the AI infra layer(SuperAGI). We have leading ai researchers and engineers working to build new foundational model & other autonomous agentic capabilities
Immediate / Early Joining Required
Position Overview:
As a Market Research Specialist, you will play a key role in supporting our market research efforts by gathering, analyzing, and interpreting data to provide actionable insights for decision-making. You will collaborate closely with cross-functional teams to conduct comprehensive research on industry trends, competitor strategies, and market opportunities.
Responsibilities:
- Conduct thorough market research using various tools and methodologies, including online databases.
- Gather and analyze data to identify key market trends, customer preferences, and competitive landscapes.
- Utilize statistical analysis software and data visualization tools to interpret data and present findings in a clear and actionable format.
- Collaborate with internal teams to define research objectives, develop research methodologies, and execute research projects.
- Assist in the preparation of reports, presentations, and other materials to communicate research findings to stakeholders.
- Stay informed about industry developments, emerging technologies, and best practices in market research to continuously improve research processes and methodologies.
- Support sales and business development teams with market intelligence, competitive analysis, and lead generation activities.
- Maintain accurate and organized records of research findings, data sources, and methodologies used.
Qualifications:
- Bachelor's degree in Business, Marketing, Economics, Statistics, or a related field.
- 2+ year of experience in market research, business analysis, or a related field.
- Proficiency in using market research tools and databases.
- Strong analytical skills with the ability to interpret complex data and generate actionable insights.
- Excellent written and verbal communication skills, with the ability to present findings to diverse audiences.
- Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
- Ability to work independently and collaboratively in a fast-paced environment.
• Reads through or listens to material in Japanese language mainly, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning
• Translates online, video, and other media by providing subtitles
• Consults with subject matter experts and other colleagues in order to understand specialised concepts and translate them appropriately
• Prepare internal and external corporate documents for team members and industry partners
• Schedule meetings, appointments and manage other related works
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele
• Translates a variety of documents including literary, legal, research, technical, scientific,
educational, and commercial materials
Experience:
The candidate should have about 2+ years of experience with design and development in Java/Scala. Experience in algorithm, data-structure, database and distributed System is mandatory.
Required Skills:
Mandatory: -
- Core Java or Scala
- Experience in Big Data, Spark
- Extensive experience in developing spark job. Should possess good Oops knowledge and be aware of enterprise application design patterns.
- Should have the ability to analyze, design, develop and test complexity of spark job.
- Working knowledge of Unix/Linux.
- Hands on experience in Spark, creating RDD, applying operation - transformation-action
Good To have: -
- Python
- Spark streaming
- Py Spark
- Azure/AWS Cloud Knowledge of Data Storage and Compute side
Role & Requirements
- 7+ years of full-time iOS engineering experience with strong expertise in React Native and deep understanding of iOS SDK.
- Proficient in object oriented programming, multithreading, networking, memory management and source control management (git).
- Strong focus on building high-quality mobile UI experiences. Passion about delivering software that delights our end users.
- Proficiency with UI/UX paradigms to build elegant user experiences.
- Experience working with product management and design teams.
- Strong written, verbal communication skills; ability to influence others within your team and outside your team.
- Experience in testing and deploying scalable mobile applications.
- Experience analyzing a feature in production using analytics and experiments.
- Attention to detail, particularly around software engineering fundamentals, testing methodologies and quality.
What the Candidate Will Do
- Fast learner: We're looking for software engineers who thrive on learning new technologies and don't believe in one-size-fits-all solutions. Should be able to adapt easily to meet the needs of our extensive growth and constantly evolving business environment.
- A great teammate: Believe that you can achieve more on a team - that the whole is greater than the sum of its parts. You rely on others' candid feedback for continuous improvement.
- Design and entrepreneurial acumen: Understand requirements and business use cases beyond the written word.
Hey
We are looking for freelance iOS Developers for our new startup.
If you believe you are a developer who can follow all best practices and create quality apps, only then apply for this job.
We can allow you to work on your desired time frames each week, but we are strict about deadlines.
We expect you to be good at
- Managing rest services
- Managing cache and permanent storage
- Preparing pixel perfect UI which is compatible with all screen sizes (designs will be given)
- Daily pushing your code using Git
- Writing clean and understandable code
All the best!
Our current stack is Scala/Angular and Python. The core backend is in Scala with a lot of machine learning components in Python and the MVPs have spark architecture.
Ideally some one who good at Front-end and would like to develop full-stack capabilities.
Responsible for developing, enhancing, modifying and/or maintaining applications in the Global Markets environment. Software developers design, code, test, debug and document programs well as support activities for the corporate systems architecture. You are required to work closely with business partners in defining requirements for system applications. You must typically have in-depth knowledge of development tools and languages. You are also responsible for day to day supervision for a small team of associates; provide coaching and input into the performance management process.
Essential Skills:
• Front end - Angular(2.x)/ ReactJS/ jQuery
• Backend - Python/NodeJS
• Experience working with scalable, high-performance systems.
• Strong understanding of database design; Experience of NoSQL databases is a plus.
• Experience in API integration, Application deployment.
• Familiarity in Unix/Linux development environments & tools including scripting.
• Strong problem-solving ability.
• Experience in designing system architecture for solving complex problems with a sound understanding of object-oriented programming and Design Patterns.
• Experience in Test Driven Development & Agile methodologies.
• Good communication skill.
• Experience of using tools like git is a plus.
• Hunger for learning
• Self-starter with a drive to technically mentor your cohort of developers.









