Incident Management Lead at This IT company is hiring for Incident Management Role · Hyderabad · 4 - 6 years · ₹9L - ₹11L / yr (ESOP available) · Posted 9 Sep 2021
Incident Management Lead
at This IT company is hiring for Incident Management Role
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.

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About The Company
Opening for IT MNC Company
Role: Talent Acquisition (Specialist / Manager)
Job Location : Andheri East ( Chakala)
Exp : 4 to 12 years
Working Days: 6 Days a Week
Key Responsibilities
Desired Skills
4-12 years of experience in HR with major exposure in Talent
Acquisition, preferably in the IT industry.
• Bachelor’s or Master’s degree in Human Resources (Mandatory)

JOB DETAILS:
Job Role: Lead I - Software Engineering - Java, Spring Boot, Microservices
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Experience: 5-7 years
Location: Trivandrum, Kochi, Thiruvananthapuram
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Job Title: Senior Java Developer Experience: 5+ years
Job Summary: We are looking for a Senior Java Developer with strong experience in Spring Boot and Microservices to work on high-performance applications for a leading financial services client. The ideal candidate will have deep expertise in Java backend development, cloud (preferably GCP), and strong problem-solving abilities.
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• Mentor junior developers and lead small modules or features
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• Java, Spring Boot, Microservices architecture
• GCP (or other cloud platforms like AWS)
• REST/SOAP APIs, Hibernate, SQL, Tomcat
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• Good communication and team leadership skills
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• Exposure to Confluence, Jira
Must-Haves
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REST/SOAP APIs, Hibernate, SQL, Tomcat
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Experience with API documentation tools (Swagger)
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mail updated resume with current salary-
Emil: jobs[at]glansolutions[dot]com
satish: 88O 27 49 743
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Company Location- Anviam Solutions Pvt. Ltd. Quark Atrium, A-45, Industrial Area, Phase VIII-B, Sahibzada Ajit Singh Nagar, Punjab
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