Incident Management Lead
at This IT company is hiring for Incident Management Role
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.

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● Collaborate with architects and data teams to ensure accurate and performant data migration.
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Required Skills:
● 4+ years of SQL development experience, including strong T-SQL proficiency.
● 2+ years of hands-on experience with Snowflake, including stored procedure development.
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Note : One face-to-face (F2F) round is mandatory, and as per the process, you will need to visit the office for this.
Job Description
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JD for Test Architect.
Test Architect
Graduate degree in engineering or equivalent with 10 -12 years of experience in BI
Systems with exposure to High Performance Computing (HPC).
An individual contributor, Test Architect with technical depth in Product Testing for BI
Systems, with exposure to multi-dimensional algorithms / cubes and Analytic frameworks.
Job Description:
● Test Architect in individual contributor role, understands architecture, core
functionalities and works with cross functional team, in driving Quality releases.
● Plan, understand impact across layers and present Test Plan / Strategy for
Platform product factoring stability and Performance.
● Hands on experience in C++ Programming skills
● Contribute to code review.
● Unit level performance & memory management
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optimize and accelerate release cycles.
● Analyze problems and drive long term technology solutions to evolve the
product scalability, performance, and supportability.
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product releases or project components from automation perspective.
● Keep stakeholders – Product Owner, Development and PMO informed on key
issues and changes which may impact expected results.
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status quo.
Skill Set
● Test Architect with technical depth – experience working in BI Systems with
major focus on headless, backend Testing.
● Expertise in Product Testing for BI Systems with a HPC (high performance
computing) orientation.
● Exposure to multi-dimensional algorithms / cubes and Analytic frameworks
● Exposure to working with ValGrind, Callgrind Tools
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Postgres, MongoDB)
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Good to have Skills:
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● Experience in High Performance Computing ( HPC)
● Experience working with C++ application deployed in UNIX/LINUX environment.
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- REST API’s
- Angular 11, HTML5, CSS3, Bootstrap
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- Azure/AWS
- Kafka
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Security domain will be good
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- Understanding of web technologies including one or more of the following:, Javascript (React, Angular, Node, D3, etc.)
- Expert knowledge on CSS preprocessors like Sass and LESS
- Experience on RESTful API.
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