Incident Management Lead
at This IT company is hiring for Incident Management Role
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.

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Key Responsibilities
DevOps Strategy & Leadership
- Define and execute the end-to-end DevOps strategy for high-frequency trading and fintech platforms.
- Lead, mentor, and scale a high-performing DevOps team focused on automation, reliability, and performance.
- Partner closely with engineering and product leaders to ensure infrastructure strategy supports business and technical goals.
CI/CD & Infrastructure Automation
- Architect, implement, and optimize enterprise-grade CI/CD pipelines for ultra-low-latency trading systems.
- Drive Infrastructure as Code (IaC) adoption using Terraform, Helm, Kubernetes, and advanced automation toolsets.
- Establish robust release management, deployment workflows, and versioning best practices for mission‑critical environments.
Cloud & On‑Prem Infrastructure Management
- Design and manage hybrid infrastructures across AWS, GCP, and on-premise data centers ensuring high availability and fault tolerance.
- Implement sophisticated networking strategies for low-latency workloads including routing optimization and performance tuning.
- Lead multi‑cloud scalability, cost optimization, and environment standardization initiatives.
Performance Monitoring & Optimization
- Oversee large-scale monitoring systems using Prometheus, Grafana, ELK, and related observability tools.
- Implement predictive alerting, automated remediation, and system‑wide health checks for zero‑downtime operations.
- Conduct root-cause analyses and performance tuning for systems processing millions of transactions per second.
Security & Compliance
- Champion DevSecOps practices and embed security across the entire development and deployment lifecycle.
- Ensure adherence to financial regulatory standards (SEBI and global frameworks) with strong audit and compliance mechanisms.
- Lead security automation efforts, vulnerability management, and advanced IAM policy implementation.
Required Skills & Qualifications
- 10+ years of DevOps experience, with 5+ years in a leadership capacity.
- Deep hands-on expertise in CI/CD tools such as Jenkins, GitLab CI/CD, and ArgoCD.
- Strong command of AWS, GCP, and hybrid cloud infrastructures.
- Expert-level knowledge of Kubernetes, Docker, and large-scale container orchestration.
- Advanced proficiency in Terraform, Helm, and overall IaC workflows.
- Strong Linux administration, networking fundamentals (TCP/IP, DNS, Firewalls), and system internals.
- Experience with monitoring and observability platforms (Prometheus, Grafana, ELK).
- Excellent scripting skills in Python, Bash, or Go for automation and tooling.
- Deep understanding of security principles, encryption, IAM, and compliance frameworks.
Good to Have
- Experience with ultra-low-latency or high-frequency trading systems.
- Knowledge of FIX protocol, FPGA acceleration, or network‑level optimizations.
- Familiarity with Redis, Nginx, or other high‑throughput systems.
- Exposure to micro‑second‑level performance tuning or network acceleration technologies.
Why Join Us?
- Be part of a team that consistently raises the bar and delivers exceptional engineering outcomes.
- A culture where innovation, ownership, and bold thinking are valued.
- Exceptional growth opportunities—ideal for someone who thrives in fast-paced, high-impact environments.
- Build systems that influence markets and redefine the fintech landscape.
This isn’t just a role—it’s a challenge, a platform, and a proving ground.
Ready to step up? Apply now.
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Star Points if you have
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We expect to see:
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- Experience writing semantic HTML5 markup and CSS3.
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- Participate in code and design reviews to provide feedback on testability and quality
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What you’ll bring:
- 5-7 years of experience in the software quality field
- At least 1 year of experience working in the eCommerce domain and familiarity with Agile methodology
- Familiarity with the entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
- Understanding of microservices and serverless architecture and deployment
- Understanding of existing QA best practices and methodologies to design, implement and automate processes
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Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our clients' unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.
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Minimum 2 years of experience in PHP development
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• Develop computer vision systems for enterprises to be used by hundreds of our
customers
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integrated into the product
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Strong understanding of linear algebra, optimisation, probability, statistics
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• Knowledge of common architectures for various computer vision tasks like object
detection, recognition, and semantic segmentation
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• Experience with Python Web Framework (Django/Flask/FastAPI), Machine Learning
frameworks like Tensorflow/Keras/Pytorch
1. Work completely independently in the end to end system/solution.
2. Quality focused developer, uses best practices of design, coding and
testing within the team.
3. A good problem solver, able to analyse technical issues in a production
environment.
4. Take initiatives and provide innovative ideas/suggestions to Senior
Developers, Technical Leaders, Product Manager to improve overall
product/solution.
5. Maintain a highly positive attitude and conducive working environment
at all times for the team members and peers.
6. Always keep himself/herself updated about technology advancements,
new trends. Share the knowledge with team members regularly.
Candidate Attributes
1. Expertise in Node.js, Javascript, Express.js, Mysql, MongoDB, GraphQL
2. Should be able to understand the requirements and implement them
independently. Knowledge of the Agile methodology for Software
Development Good understanding of the software development life
cycle.
3. Strong analytical skills, excellent problem solver and self-starter
4. Working experience in Linux development environment
5. Analyze the current implementations and enhance them with Strong
Debugging and Analytical skills
6. Willingness to innovate, explore new ideas and acquire new skills and
knowledge
7. Attention to detail and a commitment to excellence.













