Incident Management Lead

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Assignment
• Round 3 - Assignment discussion with the CSMs
• Round 4- Hiring Manager
• Round 5 - HR Discussion 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

JOB DETAILS:

- Job Title: Director – Brand Marketing

- Industry: Media and entertainment Industry

- Experience: 8-12 years

- Working Days: 5

- Job Location: Noida

- CTC Range: Best in Industry

Required Skills: Brand Strategy & Positioning Ownership, Cultural & Creative Judgment, Earned Media, PR & Social Brand Voice, Integrated Brand Campaign Leadership, Cross-Functional Brand Governance

Criteria:

• 8+ years of experience in Brand Marketing, Brand Strategy, Creative Strategy, or Brand Leadership is Must.
• Experience working on or scaling meaningful consumer brands (media/entertainment preferred)
• Must have owned brand meaning, not just executed campaigns
• Must have launched or scaled a brand platform, not only shows or campaigns
• Prior ownership of earned media, social brand voice, and PR
• Fluent Hindi is mandatory
• Exposure to regional cultural contexts is a strong advantage
• OTT experience is a plus

Description

Role Overview (Non-Negotiable)

This role is the custodian of company’s brand meaning, voice, and long-term equity. The Director – Brand Marketing owns the master brand and its child brands, ensuring company scales nationally while preserving cultural depth, authenticity, and emotional consistency.

You own brand meaning, not just marketing output.

What You Own

• Brand positioning, narrative, and long-term brand truth
• Brand tone, voice, and cultural posture
• Earned media, social brand voice, and PR narratives
• Final authority on how company shows up across all channels
• What the brand amplifies—and what it consciously avoids

Key Responsibilities

Brand Strategy & Positioning

• Define and evolve company’s core positioning as the platform for India’s regional cultures
• Own master brand architecture across regions, IPs, and markets
• Protect the “red thread” connecting cultures without dilution or tokenism
• Act as final brand gatekeeper across product, content, marketing, partnerships, and PR

Earned Media & Brand Voice

• Own brand social handles, PR, and cultural conversations
• Act as Editor-in-Chief of company’s public voice
• Ensure social presence feels cultural, not promotional
• Exercise judgment on public engagement vs. silence

Integrated Brand Campaigns

• Lead brand strategy for flagship launches, regional expansion, and national moments
• Ensure every campaign has a strong idea, emotional depth, and scalability
• Align brand equity with performance marketing without short-term erosion

Creative Direction & Governance

• Set creative standards for visual identity, copy, and storytelling
• Ensure respectful, non-stereotypical representation of regional cultures
• Build brand guardrails that protect meaning without limiting creativity

Cross-Functional Leadership

• Work closely with Content, Performance, Product, and CRM teams
• Act as the brand conscience—calling out dilution or short-termism when needed

This Role Is NOT For

• Social media managers or execution-only marketers
• Brand marketers without commercial accountability
• Candidates who see brand and performance as opposing forces
• Candidates dependent on large teams or budgets to create impact

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal—to Evolve Freight forwarders towards Digitalized operations, enhance efficiency, and drive lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

JOB DESCRIPTION

What you’ll be doing:

• Take ownership of building and scaling intuitive, high-performance UIs that directly impact the lives of our users.
• Collaborate closely with product, design, and backend teams to shape and deliver features that drive meaningful change.
• Embrace a "startup mindset" by taking the initiative, wearing multiple hats, and solving challenges with creative, scalable solutions.
• Actively contribute to the product vision and roadmap, ensuring the front end evolves with the company’s growth.
• Build for the long haul by writing clean, maintainable, scalable code supporting future features and expansions.
• Mentor team members, fostering a culture of continuous learning and improvement, and helping grow a high-performing engineering team.
• Stay ahead of the curve by experimenting with new tools, frameworks, and best practices, ensuring the product remains cutting-edge.
• Take pride in not just coding but in truly building—crafting features and solutions that users love and stand the test of time.
• Be part of a team that values collaboration, ownership, and long-term impact over short-term wins.

While our current stack includes Angular and Python, we’re flexible and open to leveraging any tech stack that best suits our product’s needs.

Desired qualifications include:

• Bachelor's/Master's degree in Computer Science, Engineering, or a related field.
• 3–5 years of professional experience in full-stack development, with a strong portfolio of successful projects.
• Proficiency in JavaScript and frameworks like Angular 12+, React, or similar.
• Strong understanding of web technologies including TypeScript, Python along Fast API.
• Strong knowledge of MongoDB is appreciated.
• Experience with state management libraries (e.g., NgRx, Redux).
• Strong problem-solving skills and the ability to learn and adapt quickly.
• Excellent communication skills with the ability to collaborate effectively in a team environment.

We welcome candidates:

• Who can join immediately.
• Female candidates returning to work after a career break are strongly encouraged to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS:

• Job Role: Full Stack Engineer
• Location: Bangalore
• Job type: Full-time, permanent
• Experience: 3–5 years
• Industry Type: Software Product
• Functional Area: Software Development

We are seeking a Senior Backend Engineer to join our team.

Responsibilities:

• Be a key contributor to the design, implementation, testing, and documentation of our public APIs.
• Lead the launch and scaling of our product to support tens of partners and tens of millions of concurrent users.
• Assess and enhance the scalability of the database layer.
• Lead the design, strategic migration, and optimization of customer data.
• Ensure that backend systems and services operate smoothly in production by triaging and resolving operational issues.
• Be a champion for security best practices within the backend, to protect sensitive user data against emerging threats.
• Conduct code reviews and mentorship to elevate team capabilities and product quality.
• Help build a positive and inclusive work culture.

Requirements:

• BS in Computer Science or equivalent.
• 5 years of engineering experience.
• Experience with Golang, Redis, DynamoDB, PostgreSQL, S3, and Kubernetes.
• Experience shipping mature backend systems at high scale.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/OYyXu?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

• Your Role and Responsibilities

1. Your main job involves creating new features on the visible parts of a website using React.js.
2. You'll be building reusable components that can be used again in the future, saving time and effort.
3. Designs for the website will be given to you, and you'll convert them into actual working and visually appealing website elements.
4. You'll ensure that the website works smoothly on various devices like phones, tablets, and computers.

• Skills and Traits We're Seeking

1. You have a strong understanding of React.js and its workings.
2. You're skilled in a JavaScript
3. Experience with common React.js workflows like Flux or Redux is important.
4. You're familiar with RESTful APIs.
5. Knowledge of modern security measures like JSON Web Token is important.
6. You're comfortable using tools that streamline the process of building website elements, such as Babel, Webpack, and NPM.
7. Translating business requirements into technical plans for the website comes naturally to you.
8. You've used version control tools like Git or SVN to manage and track changes in code.

• Expected Experience

1. You should have accumulated 2 to 4 years of relevant experience in this field.

About AeroLeads:

• AeroLeads is a B2B SaaS product company used by 200,000 users globally. We are a 4-year-old startup that is bootstrapped and profitable.
• We are among the top 50 SaaS companies in India and growing by 10% monthly.
• We are continuously rated 4.5+/5 and higher by our customers.

About Founder:

The founder is a serial entrepreneur with 15 years of technology, software, sales, and marketing experience. He has a successful exit from earlier ventures and sold his last startup to a major Australian marketing company.

Are you the one ❤️? 

We are looking for one -

• Sales targeting: Actively approach targeted business clients (telephone, email, chats etc).
• Relationship Management: Manage relationships with existing customers and ensure exceptional customer service.
• Coordination: Coordinates closely with team to ensure effective execution of customer inquiries.

Key Requirements:

• 4-5+ year experience in outbound/inbound sales, experience in an International SAAS market is a plus
• Willing to work in Night shifts (central time zone i.e 9.00 PM to 5.00 AM IST )
• Min Bachelors Degree