Incident Management Lead

Amply ensures store operations excellence for retail/restaurant chains - by automating their daily tasks, audits, VM executions, communications, KPI reporting, more!

To accelerate our growth, we're looking for a bold, creative & persistent Business Development Representative (BDR/SDR) to open new logos in US/Canada and scale our proven plays.

You’ll own outbound prospecting—target account research, multi-channel outreach, and meeting generation—working closely with founders and AEs, with room to experiment and iterate fast.

Specs

• Role: BDR (first India -> later North America)
• Outbound prospecting, cold calls, ABM, meeting generation
• Direct role with the founders
• Location: Gurugram (in-office, not remote)

What You'll Do (Responsibilities)

• Book meetings for AEs
• Build and prioritize target account lists across retail/QSR
• Run cold outreach across calls, email, and LinkedIn
• Personalize at scale for apparel, QSR, footwear, jewelry, auto retail
• Clear up CRM tasks on a daily basis -> hit weekly meeting targets
• Mine events, webinars, and referral channels for outbound triggers
• Feed market intel back to refine ICP, messaging, and campaigns

What You'll Bring (Requirements)

• Ability to book meetings for AEs and learn new softwares on the go!
• 1 yr+ in outbound SaaS sales (BDR/SDR/Inside Sales)
• Sharp speaking and writing skills
• Creativity with sales workflows
• Patience & Persistence
• High ENERGY!!

What You'll Get (+ Incentives)

• Opportunity to revamp the outbound engine for our sales team
• Learn how we built 0 ⇒ 1 and help scale 1 ⇒ 100
• Ownership of sequences, messaging, territories, and experiments
• Direct exposure to enterprise selling with founders & AEs (we’ve closed 125+ deals ourselves!)
• Competitive base + variable for meetings/opps created, with a clear path to AE

Feel free to reach out on LinkedIn. Looking for passionate individuals for Amply's next phase of growth.

Experience: 6+ years • Must have experience in SAP delivery, with at least Two SAP implementations • Should be able to lead a team of SAP FICO, FM and FSCM functional experts in the design, implementation, and Support of SAP FICO, FM and FSCM modules • Act as the subject matter expert for SAP FICO, FM & FSCM modules, including design, configuration, and testing of the system • Should have experience with end-to-end implementation of SAP FICO and FM modules • Should be proficient in SAP FICO configuration, customization, and enhancement techniques. • Should have good understanding of finance and accounting principles and processes. • Should have strong knowledge of SAP FICO module functionalities, including general ledger, accounts payable. • Must have experience with accounts receivable, asset accounting, controlling, and Funds Management. • Should have knowledge in integration with PS, PM, HR, MM, SD, FICA, CS, REFX & Bank Application

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have:

• Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.

• Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.

• Knowledge of scripting (Shell/Python) and basic networking is a plus.

• Familiarity with cloud environments (AWS/Azure) and monitoring tools

JD-

Client relations managers -establish, develop, and nurture lasting relationships with customers

Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection

of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or

services.

➢ Acting as a point of contact for complaints and escalating issues to

the concern.

Role - Manager Aggregation

Location - Bilaspur / Raipur

SCOPE OF WORK

This position will contribute towards connection with doctors. Broadly, the

position will:

● Planning and participating in project work plan meetings partners

especially the doctors and explain about company to tie up.

● Researching and enlisting the doctors to tie up with company

● Ensuring partners are providing quality project reporting on time, and

are receiving feedback on project implementation.

● Proactively meet with partners from industry and relevant public sector entities and representatives of our company.

Must Haves:

● Excellent communication skills

● Convincing power

● Should have team management experience.

● Mindset of working smart.

● Acquiring right partners.

● Strong existing network of Doctors

Benefits:

● Becoming a part of the early core team

● Competitive salary

● Work with colleagues from strong backgrounds & hungry to succeed

Desired Candidate Profile

Company Profile:

Saffron Tech Private Limited

Saffron Tech is a result driven digital transformation company in New Jersey (NJ) & New Delhi. We are known for transforming businesses to digitization. We are providing development services and IT solutions to its clients across the globe. Being in the field of IT for more than 10 years now, the company has successfully executed over 1500 projects for its clients. Saffron Tech Pvt Ltd is a multi-faceted IT firm adept at providing Web and Mobile Application Development, IT Offshore Staffing and Digital Marketing Services.

We are servicing over 500 clients from across the globe. We are a strong 150+ member family at the moment working from state of the art office premises close to Saket, South Delhi. Our primary operational markets are USA, UK, APAC and Middle East. To know more about us and our brands please visit http://www.saffrontech.net/" target="_blank">http://www.saffrontech.net/

• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems
• Good experience as a MEAN Stack Developer.
• In depth experience in  NodeJS, ExpressJS, Angular, Mongo DB, JavaScript.
  
• Experience implementing applications using Angular 1 or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum one-year experience with MEAN Fullstack paradigm.

Basic Requirements:

Firm grasp of Git-based source control
Competent with PHP object-oriented programming & MVC applications
Competent with MySQL-based database concepts
Familiarity with automated deployment strategies Excellent in JavaScript.

Good understanding of jQuery, Bootstrap.

Good understanding of SVN.

Responsibilities

Understand technical requirements
Develop full fledged web applications
End to end software development
Should write test cases & perform extensive self testing
Lead & Mentor team

Technologies

- PHP

- opencart&quot

- MySQL
- MVC
- HTML
- CSS
- Javascript / jQuery
- AJAX