
Incident Management Lead
at This IT company is hiring for Incident Management Role
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.

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🗺 Company Overview
No one should have to make life’s big decisions alone.
At Unibuddy, we're on a mission to connect prospective students to current university students and staff. Shared experience empowers students with the information they need to make life’s first biggest decision: where to go to university and what to study.
Unibuddy's technology helps Higher Education institutions enable prospective students to chat directly with student ambassadors and staff, and to take part in online live events. We provide data tools and insights so that universities attract, engage and retain a diverse student population.
Since launching in 2017, we’ve grown rapidly and now work with over 300 Higher Education institutions in 28 countries worldwide. We’ve raised over $13M from top-tier investors that will fuel our expansion and help us achieve our ambitious goal of empowering 10 million students to make the right choice about their Higher Education journey.
In the next chapter of our journey, we’re looking to take a huge step forward. We're transforming our product offering. We're changing the way both prospective and current students make their life-determining decisions on a global scale. This, and our recent success, means that we need to scale. We're looking for people to help us supercharge our growth, while we continue to embody the values that have got us so far already.
🧗🏻♀️ Your Mission 🧗🏾♂
As a Software Engineer, you will help drive Unibuddy’s growth by helping build and enhance our products that are aimed at aiding prospective universities and students, turning them into happy and successful users of Unibuddy. We’re looking for an experienced and enthusiastic engineer to join our engineering team in Bangalore and help accelerate our next phase of growth.
As we are a rapidly growing company you will gain exposure to all areas of the platform, understanding the key success drivers at an early stage engineering team and gaining invaluable experience for your future career. Success in this role will lead to opportunities for growth across the entire engineering team with significant scope for future development.
👩🏻🔧 Your day to day tasks will be...
- Quality and consistency: Consistently deliver high quality code. Maintain code quality across the team by reviewing code written by other members of the team
- Constant Learning: Acquire expertise of the codebase to answer questions for newer devs on how to design features around our codebase
- Knowledge sharing: Have extended knowledge of design patterns to help newer devs on finding the appropriate coding solution to a technical problem
- Mentorship: Organising knowledge sharing session when finds out a domain is uncovered by other members of the team
- Setting standards: Proposes set of coding standards for the team
- Going beyond: explores new technologies and new techniques the team could use
- External point of contact: should be able to answer questions about the stack from other non-technical teams
👨🏽💻 This might be for you if…
- Bachelor’s Degree in Computer Science or any other related field. The equivalent of this in working experience is also acceptable for the position
- Self-motivated, hard-working, coachable, and driven with a strong entrepreneurial spirit
- Enjoys working in a collaborative atmosphere where new ideas are valued
- 2+ years of overall professional web development experience
- Communicate effectively in fluent English
- Experienced in Javascript, and ReactJS / React Native OR Angular
- Experienced in industry standard coding practices
- Organising knowledge sharing session when finds out a domain is uncovered by other members of the team
- Have experience working on projects involving test-driven software development
- Most Important: Understands the value of our product and is driven to make it a success
🎁 Key Benefits
- Stock options based on performance
- Personal development budget of ₹80,000 per year to be used for courses, books, conferences
- Private Unibuddy office in Bangalore with lounge, ping pong tables, conference rooms and more!
- 25 days paid holiday each year
- Flexible working hours
- Work from home Wednesdays
- Conveyance allowance
- Health Insurance
- Free lunches on work from office days
- Bi-weekly tech lunches for a fun learning experience
- Monthly social outings
- 2 weeks personal project time each year
- Yearly cross-tribe pollinations (we have another engineering team in London)
- Wholesome development experience with MacBook Pro and extra monitor(s)
- Regular and transparent appraisals based on performance
🚀 More about our Team
As an engineering team, we are dedicated, hardworking and always looking to learn and improve our craft. This happens in regular knowledge sharing sessions with both Full Stack and Machine Learning teams, and we are always keen to collaborate when a challenging problem comes up.
In our work, we use industry best practices like TDD, CI/CD and code reviews as part of building every feature. We also continually evaluate new technologies to see if they can help improve our platform.
You can check out the technologies that we work with
here: https://stackshare.io/unibuddy/unibuddy-platform">https://stackshare.io/unibuddy/unibuddy-platform
We’re currently looking for rockstar developers to help us build a next-gen social audio community engagement platform. Avalon is hiring for both backend & frontend engineering roles. Our tech stack is majorly Ruby on Rails & React Native.
If you were looking for a rocket-ship, this is it!
As a junior front-end developer our primary requirement is that you are proficient in React Native.
Apart from that the job entails:
- Building new features (while squashing bugs) for our growing mobile app to extend device support especially across the Android ecosystem
- Architect elegant and maintainable code with support from the team
- Collaborate with design, data, and other teams to build beautiful interfaces that look great and run smoothly
- Guide and improve the technical direction of mobile, bolstering the technical foundational, improving performance, and re-architecting
- Develop embedded Linux Applications
- Work with a worldwide team to integrate the product to meet the requirement
Required Qualifications:
- Degree in Computer Science from a top-tier institution
- Relevant full-time work experience of 4+years
- Strong foundation in computer science, Object-Oriented software, unit testing & test automation with scripts
- Ability to self-teach.
Mandatory Technical Skills:
- Expert level programming in C/C++
- Linux systems programming, data structures & algorithms
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Desirable Technical Skills:
- Linux Board Bring up, device drivers would be an advantage










