Incident Management Lead

Only candidates currently in Pune or Open to relocate to Pune, please apply:

Job Description: 

We are looking for a proactive, detail-oriented Bid Support Executive to join our business development team. This role involves identifying tender opportunities, coordinating across departments to prepare bid documents, and ensuring timely submissions on various e-procurement platforms. The ideal candidate will be highly organized, capable of multitasking, and possess strong communication skills.

Key Responsibilities:

1. You will track and identify relevant tenders (Govt./PSU/Private portals, GeM).
2. You will assist in preparing and formatting technical and financial bid documents.
3. You will coordinate with internal departments (Tech, Finance, HR, Legal) to gather required inputs.
4. You will assist in submitting bids on e-procurement portals (GeM, CPPP, state portals) within timelines.
5. You will maintain and organize the standard document repository, declarations, and past submissions.
6. You will handle post-submission queries and documentation requests.
7. You should be good at handling administrative tasks and coordinating across departments for timely bid compilation and approvals.

Candidate Profile:

Required Qualifications:

1. 2–3 years of experience in bid/tender support (preferably in IT, e-Gov, or HealthTech sectors).
2. Proficiency in MS Word, Excel, and PowerPoint.
3. Familiarity with e-procurement portals and tender procedures.
4. Strong communication and coordination skills.
5. Good at multitasking and managing administrative follow-ups.
6. High attention to detail and time management.

Desired Qualifications:

1. Experience in preparing and submitting tenders or proposals
2. Understanding of government bidding and RFP process
3. Basic knowledge of healthcare or IT solutions (optional)
4. Familiar with tender portals like GeM or CPPP
5. Ability to prepare standard documents
6. Comfortable using tools like Google Drive, Excel, or task trackers.

Experience:

2 to 3 Years

Educational Background:

Graduate in any discipline (Business/IT preferred)

We are seeking an experienced and innovative Product Manager to lead and expand our 

suite of digital manufacturing products. As a Product Manager, you will be responsible for 

managing and extending our product offerings, identifying new opportunities, and developing 

creative solutions to solve the unique challenges faced by Indian manufacturing SMEs and 

MSMEs. You will be expected to gain a deep understanding of factory floor processes and 

pain points to design effective solutions that modernize the manufacturing sector and cater 

to the needs of our diverse stakeholders.

• Exp - 7 -12 years
• Industry background (nice to have ) - manufacturing, supply chain or industrial automation
• Entrepreneurship, innovation

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers

• Integrate data from various back-end services and databases 
• Gather and refine specifications and requirements based on technical needs 
• Create and maintain software documentation 
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities 

What are we looking for in the Ideal Candidate? 

• Proficient in creating Web (Responsive) applications using C#/.Net Framework 
• Experience developing/consuming REST APIs 
• Knowledge of multiple back-end languages (e.g. .Net Core) and JavaScript frameworks (e.g. Node.js) 
• Angular 8+ / AngularJS experience would be preferred. 
• Familiarity with databases (e.g.MSSQL, MySQL), and UI/UX design 
• Hands-on experience with code versioning systems like Git, SVN. 
• A clear understanding of client requirements & design specifications 
• Aggressive problem diagnosis and creative problem-solving skills 
• Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse web technologies and techniques. 

Attributes: 

• Team player, Positive Attitude 
• Proven ability to work well with others in a fast-paced, iterative product definition and development environment. 
• Able to work independently with little direct supervision and take initiative and be willing to mentor and solve problems

Responsibilities

• Use latest processes and technology in order to build scalable, distributed, and

fault-tolerant site/software systems.

• Research and evaluate new methodologies and technologies that improve the quality,

reliability, and performance of the frontend engineering’s site/software development

systems and processes

• Apply usability principles and procedures and optimize builds. Reuse through

documenting common frontend components that save the business time in executing

future projects.

• Emphasize a consumer-focused approach in building sites/software and works with both

senior and junior frontend teams in determining the prioritization and estimation of new

features and improvements.

Requirements/Qualification

• Minimum 6 years experience in software engineering. At least 3 years of frontend

experience working in React with Redux Framework

• Highly proficient in CSS3, HTML5, Javascript. Also proficient in tools like Bootstrap and

Webpack for building products across multiple screen resolutions and browsers.

• Familiarity with cross-browser compatibility issues and demonstrate design and user

interface/user experience skills.

• Excellent time management, multi-tasking and communication skills

• Good experience and exposure of cloud native architecture, development and deployment on public clouds AWS, Google Cloud etc
• Responsible for Linux server installation, maintain, monitoring, data backup and recovery, securtiy and administration
• Understanding of clusters, distributed architecture, container environment 
• Experience in networking, including linux, software defined networking, network virtualization, open protocols, application acceleration and load balancing, DNS, virtual private networks
• Knowledge of several middleware such as MySQL, Apache etc
• Responsible for managing network storage
• Disaster recovery and incident response planning
• Configuring/monitoring firewalls, routers, switches and other network devices

• Support the globally distributed cloud development and teams by mainitaning the cloud infrastructure labs hosted in a hybrid cloud environment
• Contribute towards optimization of preformance and acost of running the labs

Working closely with the Product group and other teams, the Data Engineer is responsible for the development, deployment and maintenance of our data infrastructure and applications. With a focus on quality, error-free data delivery, the Data Engineer works to ensure our data is appropriately available and fully supporting various constituencies across our organization. This is a multifaceted opportunity to work with a small, talented team on impactful projects that are essential to ACUE’s higher education success. As an early member of our tech group, you’ll have the unique opportunity to build critical systems and features while helping shape the direction of the team and the product.