Incident Management Lead

Job Title: Hotel Operation Trainee

Location - Gurgaon ( Sec 32 )

Shifts - Rotational & Roster off

Required Candidate - 1

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: Fresher
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

About the Role

We are looking for a highly skilled Backend Developer with strong expertise in Python and Django to join our team. The ideal candidate should have prior experience working with payment/fintech companies and be passionate about building scalable, secure, and high-performing systems.

Key Responsibilities

• Design, develop, and maintain robust backend services and APIs using Python/Django.
• Work on integrations with payment gateways, banking APIs, and financial services.
• Ensure system security, scalability, and performance optimization.
• Collaborate with product managers, front-end developers, and other stakeholders to deliver end-to-end solutions.
• Troubleshoot, debug, and upgrade existing systems.
• Write clean, maintainable, and testable code following best practices.

Requirements

• 4+ years of hands-on experience as a Backend Developer.
• Strong proficiency in Python and Django framework.
• Prior experience in payment/fintech domain (mandatory).
• Good understanding of REST APIs, microservices architecture, and database design (SQL/NoSQL).
• Knowledge of payment systems, PCI compliance, security protocols, and transaction workflows.
• Familiarity with cloud platforms (AWS/GCP/Azure) and CI/CD pipelines is a plus.
• Strong problem-solving and debugging skills.

Nice to Have

• Experience with Celery, Redis, RabbitMQ, or Kafka.
• Exposure to containerization (Docker, Kubernetes).
• Understanding of data security, fraud detection, and regulatory compliance in fintech.

Why Join Us?

• Opportunity to work on impactful projects in the payments and fintech domain.
• Collaborative and growth-driven work environment.
• Competitive compensation and benefits.
• Remote Flexibilty with Hybrid working model 

Job Description: Training & Development Manager

Location: Sonipat

Industry: Manufacturing / Textiles /Paper Printing & Packaging

Experience Required: 08-10 years

Maximum Salary: As per industry standards

Job Summary:

The Training and Development Manager is responsible for assessing organizational needs, designing, implementing, and managing training programs that enhance the skills, performance, productivity, and quality of work for all employees. This role plays a key part in employee development, succession planning, and overall workforce capability building.

Key Responsibilities:

·      Develop and implement a comprehensive training & development strategy aligned with business goals.

·      Responsible of classroom and on the Job Training of new workers.

·       Responsible to refresher training of workers & staff.

·      Identify training and development needs through job analysis, performance appraisals, and regular consultation with department heads.

·      Design and deliver effective training programs for various skill levels (e.g., onboarding, technical skills, leadership development).

·      Collaborate with subject matter experts and operations team to ensure training aligns with production needs and develop training content.

·      Develop and implement employee training programs to enhance skills and increase productivity.

·      Evaluate program effectiveness and gather feedback HOD.

·      Review, design and implement employee Induction & Orientation program in the MF group.

·      Setting up Worker Up-skilling & Development Centers

·         Where criteria of new worker hiring will be made

·         Initial training period will be defined with detailed training program

·         Viva test and core skill test to be conducted

·         Job Assignment/ Fitment sheet to be published based on the skill set before handing over the worker at production floor

·         Regular assessment of new workers at Fortnightly/ monthly and quarterly basis to ensure their engagement and contribution levels

·         Improving retention of the workers through various programs

·         For existing work force, skill matrix to be made and training needs identification on the basis of that

·         Up-skilling the workers by improving their score in their skill matrix chart

·         Setting up appraisal system for workers

Education:

Bachelor degree in Human Resources/ B.Tech (Textile)/or a related field.

Skills Required:

·      Excellent interpersonal, communication, and presentation abilities

·      Analytical mindset with ability to assess training needs and measure effectiveness

·      Experience in designing instructional content and managing end-to-end training programs.

·      Proficiency with Learning Management Systems (LMS) and e-learning tools.

·      Knowledge of software and tools like CANVA, articulate, Vyond

Mail updated resume with current salary:

Email; etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Responsibilities include:  

• Develop and maintain data validation logic in our proprietary Control Framework tool 
• Actively participate in business requirement elaboration and functional design sessions to develop an understanding of our Operational teams’ analytical needs, key data flows and sources 
• Assist Operational teams in the buildout of Checklists and event monitoring workflows within our Enterprise Control Framework platform 
• Build effective working relationships with Operational users, Reporting and IT development teams and business partners across the organization 
• Conduct interviews, generate user stories, develop scenarios and workflow analyses  
• Contribute to the definition of reporting solutions that empower Operational teams to make immediate decisions as to the best course of action 
• Perform some business user acceptance testing 
• Provide production support and troubleshooting for existing operational dashboards  
• Conduct regular demos and training of new features for the stakeholder community 

Qualifications  

• Bachelor’s degree or equivalent in Business, Accounting, Finance, MIS, Information Technology or related field of study 
• Minimum 5 years’ of SQL required 
• Experience querying data on cloud platforms (AWS/ Azure/ Snowflake) required 
• Exceptional problem solving and analytical skills, attention to detail and organization 
• Able to independently troubleshoot and gather supporting evidence  
• Prior experience developing within a BI reporting tool (e.g. Spotfire, Tableau, Looker, Information Builders) a plus  
• Database Management and ETL development experience a plus 
• Self-motivated, self-assured, and self-managed  
• Able to multi-task to meet time-driven goals  
• Asset management experience, including investment operation a plus 

We are seeking a motivated and detail-oriented Intern to join our Talent Acquisition team. This internship offers hands-on experience in the recruitment process, from sourcing candidates to coordinating hiring processes. An ideal candidate is eager to learn, highly organized, and passionate about Talent Acquisition.

Key Responsibilities:

• Assist in sourcing and screening candidates through job portals, LinkedIn, and social media.
• Support the team in reviewing resumes and conducting initial candidate assessments.
• Maintain and update the applicant tracking system (ATS).
• Post job openings on various job boards and company career pages.
• Schedule and coordinate interviews between candidates and hiring managers.
• Provide administrative support to the recruitment team.

Qualifications & Skills:

• MBA in HR / Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to handle confidential information with professionalism.
• Proficiency in Google Suite or Microsoft Office (Word, Excel, Outlook).
• Familiarity with LinkedIn and job portals is a plus.

The Selected Candidates will begin in an individual contributor’s role, working in a team of go-getters to help spread the Byju’s way of Learning in your city. They would be showcasing the unique Byju’s way of Learning to students and parents and will be responsible for mentoring and sales in their designated zone.

Any Graduation/ Post Graduation. Having a keen interest and deep understanding of the Indian education sector.

• Interested in mentoring and guiding students.
• Having a knack for sales.
• Good interpersonal and presentation skills.