3+ Incident management Jobs in Chennai | Incident management Job openings in Chennai
Apply to 3+ Incident management Jobs in Chennai on CutShort.io. Explore the latest Incident management Job opportunities across top companies like Google, Amazon & Adobe.
We are looking for a proactive and detail-oriented L1 Application Support Engineer to support end users and monitor applications in a cloud-based environment.
This is a hybrid role involving:
- End-user IT support
- Application monitoring & troubleshooting
- Basic cloud (AWS) operations
The ideal candidate should have exposure to production/application support, monitoring tools, and incident handling.
🎯 Key Responsibilities
🧑💼 End-User Support
- Provide first-level support via calls, emails, and ticketing tools
- Troubleshoot issues related to Windows OS (10/11) and Microsoft Office 365 (Outlook, Teams, OneDrive)
- Manage user accounts, password resets, and access provisioning using Active Directory
- Support onboarding/offboarding (laptop setup, access configuration)
📊 Application Monitoring & Support
- Monitor applications and infrastructure using tools like Amazon CloudWatch, Grafana, and Prometheus
- Respond to alerts and perform initial troubleshooting
- Analyze application logs and identify issues
- Perform basic validation of APIs and application availability
- Assist in deployment validation and smoke testing
⚙️ Technical Troubleshooting
- Perform basic network troubleshooting (DNS, VPN, connectivity issues)
- Use Linux/Unix commands for log analysis and debugging
- Identify issues and escalate to L2/L3 teams with proper analysis
🎫 Incident & Ticket Management
- Log, track, and update tickets in ServiceNow or Jira
- Ensure SLA adherence and timely resolution
- Take ownership of issues until closure or escalation
- Collaborate with DevOps, infrastructure, and application teams
Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage
|
• Handling critical incidents/escalations, reviewing incidents and tracking towards closure • Good experience in SIEM tools, event logging and event analysis • Good knowledge in enterprise security products like Firewalls, IPS, Web/content Filtering tools, Compliance tools • Team Management, performance monitoring and prepare reports on weekly, monthly basis and share to stakeholders as needed • Good knowledge about common security attacks, targeted attacks • Good experience in forensic analysis, Packet Analysis tools like Wireshar • Assisting, mentoring L2/L3 analysts and groom them to move to next level • Contribute to continue monitoring and improvement of security posture of the organization • Having experience of managing team of 25+ team members across multiple locations.
|
|
• Primarily responsible for security event monitoring, management and response • Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring • Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs • Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center • Management, administration & maintenance of security devices under the purview of SOC which consists of state-of-the art technologies • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Responsible for integration of standard and non-standard logs in SIEM • Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. • Co-ordination with stakeholders, build and maintain positive working relationships with them
|
Follow Cutshort