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Incident management Jobs in Chennai

2+ Incident management Jobs in Chennai | Incident management Job openings in Chennai

Apply to 2+ Incident management Jobs in Chennai on CutShort.io. Explore the latest Incident management Job opportunities across top companies like Google, Amazon & Adobe.

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CloudBankin
Kevin Thomas
Posted by Kevin Thomas
Chennai
2 - 3 yrs
₹3L - ₹5L / yr
Technical support
Customer Support
Customer Service
Customer Relationship Management (CRM)
Incident management
+4 more

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.



Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.



Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage

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Statestreet HCL Services

at Statestreet HCL Services

5 recruiters
Mansi Lakhanpal
Posted by Mansi Lakhanpal
Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Chennai, Gaziabad
10 - 15 yrs
₹1L - ₹18L / yr
Malware analysis
Security Information and Event Management (SIEM)
Splunk
Threat analysis
Risk analysis
+4 more

 

• Handling critical incidents/escalations, reviewing incidents and tracking towards closure

• Good experience in SIEM tools, event logging and event analysis

• Good knowledge in enterprise security products like Firewalls, IPS, Web/content Filtering tools, Compliance tools

• Team Management, performance monitoring and prepare reports on weekly, monthly basis and share to stakeholders as needed

• Good knowledge about common security attacks, targeted attacks

• Good experience in forensic analysis, Packet Analysis tools like Wireshar
• Knowledge on compliance requirements and audits

• Assisting, mentoring L2/L3 analysts and groom them to move to next level

• Contribute to continue monitoring and improvement of security posture of the organization

• Having experience of managing team of 25+ team members across multiple locations.

 

 

• Primarily responsible for security event monitoring, management and response

 • Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring
 • Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives

• Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs

• Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center

 • Management, administration & maintenance of security devices under the purview of SOC which consists of state-of-the art technologies

• Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring

• Responsible for integration of standard and non-standard logs in SIEM

• Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt.

• Co-ordination with stakeholders, build and maintain positive working relationships with them

 

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