3+ Incident management Jobs in Chennai | Incident management Job openings in Chennai
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Amazon Web Services (AWS)We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.
Key Responsibilities
- Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
- Manage Active Directory tasks: password resets, access/user management
- Install/configure laptops, desktops, printers, and software
- Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
- Support AWS CloudWatch alerts and basic Linux troubleshooting
- Handle patching, RCA, documentation, and SOP updates
- Manage tickets in ServiceNow/Jira and meet SLA timelines
- Support onboarding/offboarding and escalate complex issues to L2
Required Skills
- 2–3 years in IT Support / Helpdesk / Desktop Support
- Strong in Windows 10/11, Office 365, Active Directory
- Basic exposure to AWS / CloudWatch and Linux/Unix
- Familiarity with ServiceNow/Jira, ITIL/SLA processes
- Knowledge of SIP/VoIP basics is a plus
- Strong communication and troubleshooting skills
Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage
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• Handling critical incidents/escalations, reviewing incidents and tracking towards closure • Good experience in SIEM tools, event logging and event analysis • Good knowledge in enterprise security products like Firewalls, IPS, Web/content Filtering tools, Compliance tools • Team Management, performance monitoring and prepare reports on weekly, monthly basis and share to stakeholders as needed • Good knowledge about common security attacks, targeted attacks • Good experience in forensic analysis, Packet Analysis tools like Wireshar • Assisting, mentoring L2/L3 analysts and groom them to move to next level • Contribute to continue monitoring and improvement of security posture of the organization • Having experience of managing team of 25+ team members across multiple locations.
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• Primarily responsible for security event monitoring, management and response • Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring • Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs • Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center • Management, administration & maintenance of security devices under the purview of SOC which consists of state-of-the art technologies • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Responsible for integration of standard and non-standard logs in SIEM • Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. • Co-ordination with stakeholders, build and maintain positive working relationships with them
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