7+ Incident management Jobs in Bangalore (Bengaluru) | Incident management Job openings in Bangalore (Bengaluru)

L2 Support

Location : Mumbai, Pune, Bangalore

Requirement details : (Mandatory Skills)

• Excell communication skills
• Production Support, Incident Management
• SQL ( Must have experience in writing complex queries )
• Unix ( Must have working experience on Linux operating system.
• Pearl/Shell Scripting
• Candidates working in the Investment Banking domain will be preferred

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Must have strong experience in Information Security Management system(ISMS), creation of policy, procedures and implementation.
• Operates as a key contributor to the RFP, Third-Party Risk assessment, cloud security assessment etc.
• Lead the strategic and tactical development of information security framework, risk management and new compliance initiatives
• Subject matter expertise in ISO 27001, SOC2, CCPA, CPRA, GDPR, PCI DSS and HIPAA.
• Must have a strong experience in the documentation process and reviewing MSA, SCC, SLA & DPA.
• Good knowledge of BCP/DR, Incident response, VA/PT and Audit methodologies of various compliance frameworks.
• Good knowledge of Access management, Network, Application Security, Encryption, Backup, Physical Security, ISMS Training & Awareness etc..
• Ability to deal with the customers and vendors on Security and privacy matters.
• Knowledge of Core IT processes, SDLC, network infrastructure will be useful.

• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into IT security issues
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Highly self-motivated and hardworking.

• Bachelor’s/master's degree in Security, Computer Science, Management Information Systems, Engineering or related field.
• Should be at least ISO 27001 lead auditor or lead implementer. 
• 3+ years of related work experience in information security governance, risk and compliance (GRC) or relevant compliance roles in the SaaS industry.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

What you will be doing:

• Participate in network and security initiatives, network designs, project plans, and deployments as well as coordinating technical issues with vendors and internal teams
• Contribute to design, installation, maintenance, vulnerability remediation, and monitoring of network and security systems
• Responsible for expert-level troubleshooting of any problems relating to global issues - participation in security incident management and response.
• Providing support and guidance to Technology teams across network and security technologies.
• Adhere to IT access-management incident response and change control procedures (ITIL)
• Continuous documentation of the IT network infrastructure including technical specifications, design documents, roll-out, and disaster recovery plans

What we are looking for:

A Network Security engineer with a solid comprehensive background in:

• Ability to manage, supervise and delegate multiple tasks
• Strong experience with SIEM and log management
• EDR (Endpoint Detection and Response - especially in Microsoft ATP, Defender or SentinelOne) configuration and management.
• Vendor management; including SOC (Security Operations Centre) providers
• Global Security Incident management support
• Experience in SD-WAN (Meraki) management and troubleshooting
• Knowledge of network security, hardening network equipment, and vulnerability scans
• Experience in Microsoft security and endpoint management tooling such as MCAS and MEM
• Excellent troubleshooting skills. Ability to rapidly identify respond to and resolve issues
• Proven experience in remote access technologies (ZScaler an advantage)
• Excellent communication skills (written and verbal).
• An ability to work under pressure and take ownership of tasks and customer issues.
• Ability to work individually and as part of a global Infrastructure Technology team with regional teams in India, UK and North America.

SAP APO Consultant 

Minimum 6+ year of Experience, relevant 5+ years as SAP APO Consultant.
Having an experience in DP andd SNP module
Minimum 2 end to end implementation is Mandatory
• This is for a support project, we are looking for candidates with minimum of 1 Implementation, Rollout, Support, upgrade, enhancements and various areas with implementation
• For users globally to ensure decent project delivery, service delivery, incident management, problem management, and change management.
• Analyse the systems and work directly with users to define system requirements, design and propose solutions, configure the software and train employees.
• Performing day-to-day maintenance on the SAP system, as well as installing new upgrades and testing for bugs, besides system configuration and data migration.
• Optimizing the system for easy use, and training employees in its functions and support all new required business improvements, changes and propose the integrated best-fit design to these new or changed Business Processes without impacting other regions.
• Meeting directly with users to find out their SAP-related needs and incorporate these needs into a cohesive plan

Network Admin

What is the role?

As the IT/System administrator, you will oversee and maintain all aspects of the company’s computer infrastructure including desktop support, maintaining network, servers and security programs and systems. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Key responsibilities

• From servers to security programs, review all computer systems to ensure that all aspects are operating efficiently.
• Troubleshoot problems, configure hardware and software, implement back up processes including disaster recovery and failover procedures and assess systems for upgrades or replacement.
• Install new systems, assess, and implement upgrades as needed, create passwords, and run checks for viruses and spyware.
• Provide desktop support to the employees and manage the IT helpdesk.
• Build an internal wiki with technical documentation, manuals, and IT policies.
• Responsible for capacity, storage planning, and database performance.
• Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents.
• Represent the IT department during various internal and external ISMS and Quality audits.
• Maintaining the register of all the IT Assets, Including hardware's and Software's.
• Familiar with the mail security, web browsing protection, Endpoint security, data recovery, backup and Active Directory.
• Maintain procedures and reports that provide technical support to the entire organization.
• Support the implementation of new solutions or applications for the organization. 
• Knowledge about Incident management, access control, Log monitoring, VPN, VAPT and Password management.

What are we looking for?

• 5+ years of database, network administration, or system administration experience.
• Strong communication, organizational, problem-solving and time management skills.
• Ability to work independently and apply analytical skills.
• Familiarity with various operating systems and platforms.
• BSc/BA in Information Technology, Computer Science, or a related discipline.
• Professional System administration / IT certifications in Linux, Microsoft, or other network related fields are a plus.
• A proven track record of developing and implementing IT strategy and plans.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
• Prior experience of working on ISMS, GDPR & SOC guidelines of IT Infra and security.

Whom will you work with?

This is an individual contributor role and you will be reporting to the Head – HR & Admin.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.