Business Analyst

Treflo is looking for an Engineering Lead to join our Product Development team and work on the financial revolution triggered by the dawn of Cryptocurrencies and Smart contracts along with us. As Engineering Lead, you will be leading the Tech teams focused on Building Web 3 products along with the Product Team to ensure smooth execution of Specifications, provide engineering and product development inputs, oversee the company's technical team, analyze briefs, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals. We see successful Leadership as always expanding their industry knowledge and ability to quickly identify problems, understand accountability, and trustworthiness, and be able to build lasting relationships with their teams.

Responsibilities

Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. Up to date with industry news and emerging best practices and technologies. Working closely in collaboration with the business, product, and design teams. Provide guidance on best implementation. Product Oriented Thinking - should come up with ideas to improve our product continuously and marshal resources at hand.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field. Minimum 4+ years of proven experience in deploying and maintaining Products. Minimum 1+ years of experience building and managing teams. Experience in Web3 stack with a clear understanding of concepts like decentralization, EVM, and cross-chains. Experience with Blockchain development - Smart Contracts, Solidity, Move, Haskell or WASM, etc. Expertise in frontend and backend tech stack - Node JS, Express, Typescript, Solidity, Smart Contracts, ReactJS, Android, Blockchains, Data structures, and Algorithms. Expertise in Databases like MongoDB & MySQL. Experience with solutions like Digital Ocean, Kubernetes, AWS, Docker, etc. Strong leadership, team building, hiring, and organizational abilities.

Desired Skills and Experience Blockchain,JavaScript,Node.js,React.js

Responsibilities:

.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

• Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period 
• Provide product training to enable the customers to realize the potential of the company
• Identify product usage gaps and provide actionable solutions to the customers 
• Build value-based relationships with customers and create company champions 
• Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI, 
• Drive desired customer outcomes through a consultative approach 
• Ensure customer retention by negotiating and closing renewals 
• Identify opportunities of upselling and cross-selling along with the Account Managers 
• Identify appropriate business use cases where the company can be deployed 
• Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully 
• Have a strong business sense to keep looking out for new use cases and solutions using a company to create a win-win situation with customers 
• Communicate and brain-storm with the product team on customer feedback and help refine product roadmap 
• Work with the marketing team to execute customer surveys, case studies, etc 
• Identify and Process Success milestones for the customers 
• Optimize existing processes within the company and actively enhance all Customer Success initiatives 
• Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization 

Our ideal Customer Success Manager: 

• Has relevant 3 to 7 years of work experience (CSM - 3 to 5 yrs; Sr CSM - 4 to 6 yrs; Lead or Principal CSM - More than 7 yrs)  in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company 
• Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to the company and its customers in the capacity of an individual contributor 
• Should be open to aligning with the US / EU time zone (5 PM to 2:00 AM / 1 PM to 10 PM IST). Note - The company does provide free lunch + dinner, and a cab drop facility with an additional allowance for the ones working in the US time zone. 
• Showcases exemplary written and verbal communication skills to work along with Global Customers 
• Has worked directly with Large Enterprise Customers in the Americas or European region  
• Has an exceptional ability to communicate and foster positive business relationships
• Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
• Managed customers across different segments in the past and knows how to manage them differently
• Exhibits a true passion for customers and for Customer Success