Content Manger

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

Job Description:

Ticket Management

• Log all IT service requests/incidents raised by users through phone, email, or in-person.
• Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
• Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
• Follow up with the concerned engineer for updates and resolution timelines.
• Provide regular status updates to end-users and ensure ticket closure confirmation.

2       Escalation Handling

• Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
• Track the ticket lifecycle to ensure SLA adherence.

3       Asset Management

• Maintain and update the IT Asset Register regularly.
• Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
• Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.

4       Reporting & Documentation

o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.

o Maintain proper documentation of asset movements, handover forms, incident reports, etc.

5       Communication & Coordination

o Act as a central communication point for all IT-related queries and complaints.

o Communicate with vendors (if required) for updates on external support tickets.

o Maintain professional and courteous behaviors while interacting with users at all levels.

Position Overview:

We are looking for a talented and self-motivated Back-end Developer to join our development team. The ideal candidate will be responsible for writing clean, efficient, and maintainable code that enhances workflow organization and automates various internal processes within the organization. The role involves continuous improvement of our software solutions to save man-hours and ensure overall organizational efficiency. Key tasks include development, testing, debugging, troubleshooting, and maintenance of both new and existing programs.

Key responsibilities:

1)    Software Development: Write clean, efficient, and maintainable code/flows that automate internal processes and improve workflow efficiency.

2)    Testing and Maintenance: Perform testing, debugging, troubleshooting, and daily maintenance of created or integrated programs.

3)    Adherence to Standards: Follow preferred development methodologies and adhere to organizational development standards.

4)    Team work: To work closely with other team members to ensure the successful implementation of projects. Maintain clear and concise documentation of code, APIs, and software components to aid in knowledge sharing and future development.

5)    Stay Current: Keep up to date with the latest developments in the Python, RPA ecosystem and engage in best practices of software engineering.

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Position: Content Writer

Experience Level: 1 Year

Key Responsibilities:

• Content Creation: Develop high-quality written content for blogs, websites, social media, email newsletters, and marketing materials.
• Research: Conduct thorough research on industry-related topics to generate relevant and engaging content.
• SEO Optimization: Incorporate relevant SEO keywords and practices to improve content visibility and ranking.
• Editing & Proofreading: Review content for clarity, grammar, punctuation, and style before publication.
• Collaboration: Work closely with marketing, design, and other teams to ensure consistency in messaging and content strategy.
• Content Management: Maintain and update content on various platforms, including websites and blogs.
• Audience Engagement: Write content that resonates with the target audience, driving engagement and increasing brand visibility.

Required Skills & Qualifications:

• Experience: Minimum 1 year of experience in content writing, copywriting, or a similar role.
• Writing Skills: Strong command of English with excellent grammar, punctuation, and attention to detail.
• Research Skills: Ability to conduct thorough research and present accurate, well-informed content.
• SEO Knowledge: Familiarity with SEO principles and how to incorporate them into content writing.
• Time Management: Ability to manage multiple projects and meet tight deadlines.
• Creativity: Strong storytelling skills with the ability to craft engaging, compelling narratives.
• Tech-Savvy: Proficiency in content management systems (CMS), Google Docs, Microsoft Office, and basic understanding of social media platforms.

Preferred Qualifications:

• Experience with content marketing and content strategy.
• Knowledge of industry-specific trends.
• Basic understanding of graphic design or multimedia content (optional but a plus).

Graphene is an award-winning AI company, developing customized insights and data solutions for corporate clients. With a focus on healthcare, consumer goods and financial services, our proprietary AI platform is disrupting market research with an approach that allows us to get into the mind of customers to a degree unprecedented in traditional market research.

Graphene was founded by corporate leaders from Microsoft and P&G and works closely with the Singapore Government & universities in creating cutting edge technology. We are gaining traction with many Fortune 500 companies globally.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the few start-ups which are self-funded, yet profitable and debt free.

We already have a strong bench strength of leaders in place. Now, we are looking to groom more talents for our expansion into the US. Join us and take both our growths to the next level!

• Primary Purpose: As part of a highly productive and creative AI (NLP) analytics team, optimize algorithms/models for performance and scalability, engineer & implement machine learning algorithms into services and pipelines to be consumed at web-scale
• Daily Grind: Interface with data scientists, project managers, and the engineering team to achieve sprint goals on the product roadmap, and ensure healthy models, endpoints, CI/CD,
• Career Progression: Senior ML Engineer, ML Architect

• Work in a product-development team capable of independently authoring software products.
• Guide junior programmers, set up the architecture, and follow modular development approaches.
• Design and develop code which is well documented.
• Optimize of the application for maximum speed and scalability
• Adhere to the best Information security and Devops practices.
• Research and develop new approaches to problems.
• Design and implement schemas and databases with respect to the AI application
• Cross-pollinated with other teams.

HARD AND SOFT SKILLS

Must Have

• Problem-solving abilities
• Extremely strong programming background – data structures and algorithm
• Advanced Machine Learning: TensorFlow, Keras
• Python, spaCy, NLTK, Word2Vec, Graph databases, Knowledge-graph, BERT (derived models), Hyperparameter tuning
• Experience with OOPs and design patterns
• Exposure to RDBMS/NoSQL
• Test Driven Development Methodology

Good to Have

• Working in cloud-native environments (preferably Azure)
• Microservices
• Enterprise Design Patterns
• Microservices Architecture
• Distributed Systems