7+ Voice of the customer Jobs in Bangalore (Bengaluru) | Voice of the customer Job openings in Bangalore (Bengaluru)
Apply to 7+ Voice of the customer Jobs in Bangalore (Bengaluru) on CutShort.io. Explore the latest Voice of the customer Job opportunities across top companies like Google, Amazon & Adobe.
A BIT ABOUT US
Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.
The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.
Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.
We are a 30+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.
About the Role
Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, and meeting and exceeding customer expectations). Thus, helping to differentiate Appknox. This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. Your leadership will drive the CS function’s focus on minimizing churn, increasing renewals, and identifying upsell/cross-sell opportunities to contribute to Appknox's growth and success. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.
Key Responsibilities:
Leadership & Strategy
- Lead and scale the Customer Success function, driving customer retention, renewal, churn reduction, and expansion.
- Develop a value-based mindset, mapping the customer journey for proactive engagement and advocacy.
Team Development
- Mentor the CS team, enhancing skills in upselling, cross-selling, and customer relationship building.
- Foster a results-oriented culture with clear KPIs and regular 1:1s.
Customer Engagement
- Build strong relationships with enterprise clients, driving product adoption and revenue growth through upsell and cross-sell strategies.
- Collaborate closely with sales for aligned growth initiatives.
Process & Improvement
- Define success metrics, optimize processes for onboarding, adoption, and renewals, and track team performance.
- Ensure cross-functional collaboration for a seamless customer experience.
Customer Advocacy
- Champion customer feedback to inform product and service improvements.
- Lead business reviews to improve account health and address gaps.
What You Bring-
Experience:
- 5-8 years of customer-facing experience, with 2+ years leading a high-performing customer success team.
- Proven success in managing large enterprise customers and complex multi-stakeholder accounts.
- Track record of achieving and exceeding retention, expansion, and customer satisfaction targets.
- Enabling the team with resources and skill sets to own cross-sell and upsell opportunities.
Skills:
- Strong business acumen, with the ability to influence through persuasion, negotiation, and consensus building.
- Experience with customer lifecycle management, journey mapping, and defining success outcomes.
- Proven ability to develop and implement churn-reduction strategies and enhance overall customer satisfaction.
- Experience in mobile app security or related industries is a plus.
Leadership Qualities:
- An enthusiastic and creative leader with the ability to inspire and motivate teams.
- Confident and dynamic, with a sense of humor and an open mindset.
- Able to handle challenging situations and navigate through uncertainty.
First Year Roadmap-
Work Expectations
Within 1 month
- You should have a complete hold of the product and the value customers are getting from it.
- Get clarity on how Security products and services are managed and delivered.
- Get a Fair understanding of all the departments/functions at appknox and meet with team members of every function.
- Initiate 1*1s with all the team members.
Within 3 months
- Define and optimize the customer journey, segmentation, and intervention strategies.
- Identify gaps in the CS function and propose actionable improvement plans.
- Initiate regular coaching and performance evaluations with the team.
- Interact with at least 5-10 customers and elicit feedback that we should be focusing on.
Within 6 months
- Set and track operational metrics for the CS team.
- Implement strategies to reduce churn and increase product adoption.
- Align customer success efforts with sales for seamless upsell/cross-sell initiatives.
- Manage and Coach the team to ensure they reach their complete potential.
Within one year
- Establish a customer success culture that permeates the entire organization.
- Redefine the Ideal Customer Profile (ICP) to attract the right clients.
- Lead initiatives to scale and upskill the team, focusing on long-term growth and efficiency.
Interview Process
- Round 1: Initial conversation with HR
- Round 2: Take Home Assignment
- Round 3: Interview with Senior leadership
- Round 4: Panel interview with Senior Leadership
- Round 5: Interview with CEO
- Round 6: Interview with HR
Compensation- As per Industry Standards
Why Join Appknox?
- Freedom & Responsibility: Work on challenging problems in a high-trust environment with flexibility in working hours and autonomy over your work.
- Competitive Compensation: We offer salary packages that reflect market trends, plus equity to ensure alignment with the company’s long-term success.
- Growth Opportunities: We foster continuous learning and development, supporting your journey towards career advancement.
- Transparency: Enjoy working in a startup culture that prioritizes open communication and cross-functional collaboration.
- Health Benefits: Comprehensive health insurance for you and your family.
● Maintain relationships with identified customers
● Revenue enablement by upsell, cross-sell, etc
● Be the company’s face for the customer
● Solve for pet’s needs
What we offer:
• Learning & Development: Work with veterinarians in a start-up environment with a steep
learning curve
• Ownership: Individually lead important charters with high impact potential
• Employee first culture: Putting employees above everything else. Be surrounded by positivity
and furry friends
• Perks & benefits: Salary matching market compensation.
At Quizizz, we are building engaging learning experiences for teachers and students. Our mission is to motivate every learner and help them achieve their true potential. We are among the fastest-growing Edtech platforms globally and are currently used by 80% of the US schools every month, serving over 75M monthly active users worldwide. Our goal is to reach every classroom around the world.
We are looking for a Customer Success Associate to guide teachers worldwide to use Quizizz to make their classrooms more engaging and interactive. Your responsibilities include resolving user queries, drawing meaningful insights, creating workflows, and maintaining product stability by proactively identifying usability issues.
Requirements:
- Help Quizizz users utilize our product and achieve their goals.
- Interact and resolve user issues via different channels of communication.
- Engage with the product team to proactively identify the usability issues.
- Consolidate user queries and educate product teams about what users want. Be the voice of the user!
- Be the first line of defense, identify bugs and escalate to the concerned team.
- Equip yourself with the knowledge and tools to troubleshoot issues on every kind of device, operating system, and browser. With millions of users in multiple countries around the world, you will encounter every combination imaginable.
- Go the extra mile to help individual users with their issues. Providing an excellent user experience is the best way to get loyal users and referrals.
- The candidate should be comfortable with the US timings(5 PM to 1 AM).
Candidates should have the following qualifications:
- 1-3 years of experience in a similar role.
- Excellent written communication skills and impeccable grammar.
- Experience with tools like Zendesk, BrowserStack, etc.
- An eye for details and problem-solving skills.
- Experience with managing and moderating user forums is a plus.
- Experience with Automation tools is a plus.
Benefits:
- Healthy work-life balance. Put in your 8 hours, and enjoy the rest of your day.
- Flexible leave policy. Take time off when you need it.
- Comprehensive health coverage of Rs. 6 lakhs, covering the employee and their parents, spouse, and children. Pre-existing conditions are covered from day 1, and also benefits like free doctor consultations and more.
- Relocation support includes travel and accommodation, and we'll also pay for a broker to find your home in Bangalore!
- Rs. 20,000 annual health and wellness allowance.
- Professional development support. We will reimburse you for relevant courses and books that you need to become a better professional.
- Delicious meals including breakfast and lunch served at the office, and a fully-stocked pantry for all your snacking needs.
Quizizz is an equal opportunity employer and we believe diversity is key to our success.
Job Description
JD:
Position: Junior process associate – Outbound calling.
Experience: fresher with any qualification or 1 to 2 years of experience in the Voice process is also preferred.
Key Responsibilities:
- Will be primarily making Outbound calls or taking calls to process the invoice related to vendor payments, Vouchering, invoicing, billing escalations.
- Will have to make or take a minimum of 60 calls per day.
- Will be accountable for working through the task assigned on a weekly basis.
- Establish and maintain effective and cooperative working relationships with the Onshore team.
- To provide daily status to the team lead on the completion of work.
- Prepared to take up additional responsibilities assigned other than the usual task
- Highly motivated with a desire to learn
• Ability to work efficiently without compromising on Quality and Productivity.
Please note the below mandatory points:
- Candidates will be working in the US shift permanently.
- Excellent communication skills are mandatory.
- Only one side cab drop is provided for post 10:00 pm logouts only.
- Only Male candidates can apply as it is the core night shift.
- Candidates should be willing to join immediately or max 15 days.
- Candidates should be available for weekend support ( roster method) 5 days working.
- Candidates should be well reversed with basic concepts of Accounting.
- Candidates are eligible for weekend allowances and nightshift allowances ( if under shifts)
Skills
outbound calling, voice process
BCS Care EMEA Agent
WHAT YOU'LL DO
- Support customers by providing helpful information, answering questions, and responding to complaints.
- Knowledge of how to talk and communicate effectively.
- Think fast and understand situations and come up with the best possible solution.
- First point of contact for photographers, clients and customers majorly through Chats/Emails.
- Quick in responding to Live chats and Inbound Calls
- Work effectively with the team.
WHAT YOU'LL NEED
- 2 to 5 years of experience.
- Comfortable with rotational shifts if needed.
- Telephone ease
- Prior experience in Customer Service - Voice or Semi voice
- Fluent English and excellent communication
- Rigorous, hardworking, but fun
- Challenging & Goal oriented mindset
- Prior experience in customer relationships is a plus.
- Basic French language written and spoken language is a plus.
About the Organization
Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team.
Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets.
Why this Role
We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles.
Roles and Responsibilities
- Engage with our clients primarily through email, phone, or our ticketing system
- Understand client needs and tackle problems
- Think creatively about technical issues and find ways to change showstoppers into positive ways forward
- Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
- Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
- Keep current on product releases and updates
- Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
- Support Customers working with Migration teams on Data Migrations to our Platform.
- Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
- Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
- A passion for solving problems.
- A way with words that makes technical topics easy to understand
- A keen eye for getting to the root cause of an issue
- A love of helping people
- An ability to manage multiple needs and keep them all on track
- A strong ethos towards helping the team win
- Prior experience in SaaS environments
- Experience with MS Office and data programs
- Attention to detail
- Confidentiality
-
Experience in writing professional Emails
-
Experience in handling a high volume of customer queries
-
Must have 1-2 years of prior experience in SAAS environments.
-
Must be comfortable working during night shifts.
at Gradientm It Consulting And Services
Good experience in ITIL, Handling US/UK Clients
Good experience in Hardware Troubleshooting
Follow Cutshort