11+ Voice of the customer Jobs in Mumbai | Voice of the customer Job openings in Mumbai

Review Criteria

• Strong Data Scientist/Machine Learnings/ AI Engineer Profile
• 2+ years of hands-on experience as a Data Scientist or Machine Learning Engineer building ML models
• Strong expertise in Python with the ability to implement classical ML algorithms including linear regression, logistic regression, decision trees, gradient boosting, etc.
• Hands-on experience in minimum 2+ usecaseds out of recommendation systems, image data, fraud/risk detection, price modelling, propensity models
• Strong exposure to NLP, including text generation or text classification (Text G), embeddings, similarity models, user profiling, and feature extraction from unstructured text
• Experience productionizing ML models through APIs/CI/CD/Docker and working on AWS or GCP environments
• Preferred (Company) – Must be from product companies

Job Specific Criteria

• CV Attachment is mandatory
• What's your current company?
• Which use cases you have hands on experience?
• Are you ok for Mumbai location (if candidate is from outside Mumbai)?
• Reason for change (if candidate has been in current company for less than 1 year)?
• Reason for hike (if greater than 25%)?

Role & Responsibilities

• Partner with Product to spot high-leverage ML opportunities tied to business metrics.
• Wrangle large structured and unstructured datasets; build reliable features and data contracts.
• Build and ship models to:
• Enhance customer experiences and personalization
• Boost revenue via pricing/discount optimization
• Power user-to-user discovery and ranking (matchmaking at scale)
• Detect and block fraud/risk in real time
• Score conversion/churn/acceptance propensity for targeted actions
• Collaborate with Engineering to productionize via APIs/CI/CD/Docker on AWS.
• Design and run A/B tests with guardrails.
• Build monitoring for model/data drift and business KPIs

Ideal Candidate

• 2–5 years of DS/ML experience in consumer internet / B2C products, with 7–8 models shipped to production end-to-end.
• Proven, hands-on success in at least two (preferably 3–4) of the following:
• Recommender systems (retrieval + ranking, NDCG/Recall, online lift; bandits a plus)
• Fraud/risk detection (severe class imbalance, PR-AUC)
• Pricing models (elasticity, demand curves, margin vs. win-rate trade-offs, guardrails/simulation)
• Propensity models (payment/churn)
• Programming: strong Python and SQL; solid git, Docker, CI/CD.
• Cloud and data: experience with AWS or GCP; familiarity with warehouses/dashboards (Redshift/BigQuery, Looker/Tableau).
• ML breadth: recommender systems, NLP or user profiling, anomaly detection.
• Communication: clear storytelling with data; can align stakeholders and drive decisions.

We are looking for a Media Planning Lead for one of the leading Marketing Agencies in Mumbai.

Role - Media Planning Lead

Experience - 4+ years

Location - Mumbai

About the company -

Our Client is a Mumbai-headquartered Creative & Business Transformation Company founded in 2015 & has a team of 1000+ members in 8 years. We are present in Bengaluru, New Delhi and London, UK.

We offer holistic solutions that include Digital Content, Search Engine Optimization, Technology, Design, Video Production, Photography, Media Planning & Buying, Influencer Management, Business Research & Consumer Research, Brand Building and more.

We are also a valued Google Premier Partner, Adobe Solution Partner, and Zoho Premium Partner to service the whole tech and media suite for businesses.

With the aim of going from India to the world, we want to grow & we want to take you on this journey of growth!

Job Description -

- Understanding the brands business objective and establishing tangible & quantitative KPIs

- Researching and creating the right buyer's digital journey to target the right audience

- Developing a detailed media plan basis objective and coordinating with media buyers for buying inventories and execution

- Managing a performance budget, optimising and scaling campaigns against tight granular KPIs

- Using Analytics tool such as Google Analytics, SimilarWeb, SEM Rush to analyse campaign data and use the learnings to improve campaign performance

- Using Facebook Pixel Helper and & Google Tag Assistant to ensure codes are fired correctly

- Negotiating key deals with third party vendors

- Post campaign reporting and data analysis & insights

- Coordinating with the creative, web design team for an integrated campaign and recommending best practises from a media point of view

- Maintaining healthy vendor and client relations

- End to end client servicing for media for both branding and performance campaigns

- Training new media team members & interns and bringing out their best on the job and creating processes to increase team efficiency

- Pitching to new business

- Keeping up with the latest media trends & innovations.

Job Title: Founding Engineer / Senior Full Stack Developer (Electron + AI Platform)

Location: Mumbai

Type: Full-time

Compensation: ₹17–20 LPA + 0.4% Equity (ESOP Pool)

Role Overview

We’re hiring a Founding Engineer / Senior Full Stack Developer to help us build an advanced desktop application designed for secure, intelligent, and autonomous workflows. You’ll be one of the first engineering hires and play a critical role in owning the entire product engineering stack—from interface to system orchestration.

This is a high-ownership role for someone who thrives in early-stage environments, enjoys building performance-focused desktop systems, and wants to work at the cutting edge of AI-enabled automation.

What You’ll Work On

• Architect and build a high-performance Electron-based desktop application
• Develop intelligent frontend workflows using React 18, TailwindCSS, and TypeScript
• Build scalable backend services in Node.js 20 with support for secure tool orchestration
• Integrate with external systems like CLI tools, terminal processes, file systems, and MCP-like interfaces
• Build efficient local storage, memory, and prompt-pipeline management systems
• Work on token and session lifecycle, agent command execution, and sandboxed operations
• Ship cross-platform (Windows & macOS) builds using Electron and Vite pipelines

Tech Stack

You should already be comfortable with most of the following:

• Frontend: React 18, Tailwind CSS, TypeScript, Vite
• Backend: Node.js 20, Express.js, CLI process spawning, OS-level scripting
• Desktop: Electron 25, IPC communication, Electron Forge/Builder, native packaging
• AI/Agent Integration: REST APIs to LLMs (Claude, GPT, etc.), prompt engineering, token/tokenizer management
• System-Level: File system manipulation, workspace persistence, multi-threaded job handling
• Tool Control & Integration: Interfacing with command-line tools (MCP-like integrations), automated I/O
• Other: GitHub Actions, secure storage, error logging, telemetry pipelines

What We’re Looking For

• 4+ years of full stack development experience with real-world Electron app delivery
• Strong proficiency in JavaScript/TypeScript (ES6+), including bundling and module systems
• Production-level experience with React and managing state in large apps
• Deep understanding of backend architecture, async task management, and secure file handling
• Ability to work independently in a fast-paced early-stage environment
• Comfortable with cross-platform builds (Windows & macOS)
• Bonus: Experience with embedded AI assistants, autonomous agent frameworks, or toolchain orchestration

What We Offer

• Competitive salary: ₹17–20 LPA
• 0.4% equity via ESOP pool (with early joining incentives)
• High autonomy and strategic influence—work as a true co-creator
• Remote-friendly and async collaboration culture
• Opportunity to build a developer-first product from scratch with real AI depth

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

Key responsibilities:

1. Managing all inventory and orders for Amazon and Website. Keeping a track of all stock movement in various locations.

2. Assisting is packing orders.

3. Managing sales sheets and Amazon dashboard

• Good with numbers
• Organised and thorough

Position- BD Intern

Duration- 6 Months

About the role:

We are currently looking for a Business Development Executive (BDE) to join our digital marketing team. The ideal candidate will be dynamic, results-driven, and have a background in business administration, commerce, or any related field. The primary responsibility of this role is to generate leads, conduct client meetings, and implement sales strategies to drive business growth. It is important that the candidate has a strong understanding of digital marketing concepts and strategies, along with excellent communication and presentation skills. Adaptability and the ability to thrive in a fast-paced environment are also essential qualities for this role.

 Responsibilities:

• Utilize various digital marketing channels such as email marketing, social

media, content marketing, and SEO to attract potential clients.

• Conduct market research to identify target audiences and industries for prospecting.

• Build and maintain strong relationships with clients through regular

communication and follow-ups.

• Collaborate with the sales and marketing teams to develop and execute effective sales strategies to meet revenue targets.

• Stay updated on industry trends and competitor activities to identify new opportunities and stay ahead in the market.

• Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers.

The Opportunity

We are looking for a senior consultant to drive Sattva's digitisation initiatives. Our rapid growth in the last year has underscored the importance of technology-driven solutions to manage business processes at scale. To define and drive this vision, we are looking for an energetic individual with a passion to solve complex business problems using technology. This is a unique opportunity to drive digital transformation and shape the IT strategy of a rapidly growing organisation.

The role reports to the CTO, and involves interfacing with all Business Units and Horizontals within Sattva to manage the implementation and rollout of digital solutions for internal business processes.

Responsibilities

• Interface with Business Units in Sattva to understand their digitisation needs
• Map identified needs to existing or new SaaS solutions
• Drive end-to-end implementation and rollout of solutions within the Business Units
• Engage with Business Units post-implementation and ensure successful adoption of deployed solution
• Collaborate with PMO and Finance for planning, budgeting and tracking of implementation/subscription costs
• Collaborate with key stakeholders to define a digital transformation roadmap for internal business processes
• Evaluate new solutions and interface with SaaS vendors where needed

Ideal Candidate Profile

• 6+ years of overall work experience, with 2+ years in managing SaaS solution implementation in a small/mid-size organisation (50 to 500 users)
• Conversant with best-of-breed SaaS solutions for the SME segment
• Proven ability to translate complex business requirements to an integrated solution landscape
• Strong program management, stakeholder management, and communication skills
• High degree of customer-focus