11+ Voice of the customer Jobs in Mumbai | Voice of the customer Job openings in Mumbai

We are a team of problem-solvers, strategists, and creative thinkers who thrive on crafting experiences that are functional, emotionally engaging, and rooted in real-world impact.

Key Responsibilities:

We’re looking for a UX/UI Designer with 2-3 years of hands-on experience in crafting intuitive, scalable, and delightful digital products. The ideal candidate is confident with tools like Figma, has worked in a fast-paced environment (agency/startup), and is comfortable with both collaboration and ownership.

• Design wireframes, user flows, and high-fidelity UI for SaaS platforms, B2B dashboards, and consumer-facing applications.
• Collaborate closely with senior designers, developers, and PMs (including IIT alumni) to shape end-to-end product journeys.
• Conduct user research, competitor analysis, and usability testing to inform design decisions.
• Create, maintain, and evolve design systems and reusable UI components.
• Work with developers to ensure seamless design handoffs and pixel-perfect implementation.
• Present ideas and design solutions confidently to internal stakeholders and external clients.
• Stay up to date with UI trends, frameworks, and new design tools.

Job Requirements:

• 2-3 years of experience in UX/UI design, ideally in a design agency or tech product company.
• Proficiency in Figma (components, auto-layout, prototyping).
• Strong understanding of typography, color theory, grid systems, and responsive design.
• Portfolio demonstrating real-world projects and design thinking process.
• Familiarity with tools like Adobe XD, Sketch, InVision, Overflow — animation skills are a bonus.
• Excellent written and verbal communication in English.
• Collaborative attitude, willingness to take feedback, and a growth mindset.

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & Responsibilities:

• Managing HR service delivery and ensuring alignment with business and HR strategic objectives.

• Partnering with business on end-to-end employee life cycle management.

• Building talent pipelines for current and future job openings

• Ensuring speed and quality of hiring as per the Manpower plan.

• Developing and enhancing our external partnerships with colleges, job boards and HR vendors.

• Contributing towards building systems & processes and initiatives with an aim to enhance productivity and retention of talent and reduce attrition.

• Deploying key initiatives to build engagement & driving communication to bring alive the EVP for employees.

• Designing & execution of Performance Management process that drives high performance.

• Conceptualization & implementation of business-relevant Talent Management practices.

• Driving training and development that will identify and meet the behavioral/ leadership/ managerial training needs of employees.

• Driving key actions to build a high performing and engaged workforce aligned with outcomes from the Employee Opinion Survey.

Requirements:

• Graduate in any discipline + MBA from a reputed institute, majoring in HR.

• Min 12 – 15 Years of experience as HR generalist / HR Business partner in BFSI domain (preference to Asset Mgt/ Wealth business)

• Working knowledge of industry standards and practices and applicable Indian Employment laws

• Excellent communication, interviewing skills & analytical skills.

• Positive attitude, quick learner, proactive and able to work independently with limited supervision.

• Excellent relationship management skills - ability to quickly build relationships with internal & senior stake holders.

• Work under pressure and tight deadlines

• Proficient in Microsoft Office.

Essential Duties and Responsibilities

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review 

Adhere to Experian policies and procedures

• Work under the Experian behaviors and values
• Facilitate and drive performance management processes
• Champion a culture where the fair treatment of customers is at the heart of the Experian business 
• Ensure that by leading by example, you adhere to all regulatory requirements and apply appropriate controls in the interests of customers
• Through the adoption of a top down approach, demonstrate a culture where all our people understand their regulatory obligations, including what the fair treatment of customer’s means to them and our organization

Qualifications

• Should  have years of experience in developing and supporting Java/J2EE based application
• Should provide consultation on new development, enhancements, bug fixes and deployment and involve in complete product life cycle
• Should undertake any development/coding activities that might require during project life cycle
• Should have good core java concept like Collection, Multi-Threading JDBC File handling etc.
• Should have experience in Spring, Spring Boot, JPA, Hibernate
• Should have experience in Web service testing tool like SOAP UI, PostMan
• Should have working experience with database like Oracle, MSSQL Server, MySQL
• Should have enriched experience in client interfacing
• Should have good communication skills

Technologies

1. Java, Java EE
2. Spring, Spring Boot, JPA, Hibernate
3. Java Multi-Threading
4. Web service using SOAP/REST
5. JIRA, Confluence, Bitbucket
6. Oracle, SQL Server, MySQL
7. WebLogic, Tomcat , JBOSS

• Understand the entire business process flow from business and organize Sales & BD team to achieve the organizational goals
• Ownership of department wise strategy and P&L and delivery
• Establish strategy and best practices to ensure achievement of overall sales and BD objectives
• Take a lead role in building a strong sales management culture with internal as well as external stakeholders
• Develop ingenious methods or tools to improve conversion of lead to sale, create new channels of business, new business, and brand associations
• Recruit, train and develop teams to deliver pathbreaking results
• Distribution of annual and monthly targets among team members to ensure monthly targets are achieved
• Proactively manage and creatively review the performance and progress of team members monthly, quarterly
• Spend time with external and internal stakeholders to understand and identify critical business issues and align strategies to mitigate them into strengths
• Sharer solutions with leadership on anticipated challenges, and update developments on a periodic basis
• Presenting reports and plans to Board
• Working and thriving in ad hoc environments

• 12+ years of experience in software development with least 3 years of experience as an Enterprise Architect
• Proven and demonstrable experience in creating scalable solutions
• Proven experience with leading large-scale builds, with multiple squads running at the same time
• Familiar with production Cloud / DevOps environments
• Strong analytical and problem-solving skills paired with the ability to develop creative and efficient solutions
• Good leadership and motivational skills
• Excellent interpersonal, oral, and written communication skills
• Experience in modeling and graphic representation

Technology / Tools :-

• Digital Lending Stack
• SFDC
• AWS services

Good to have skills:-

• Open-source contribution
• SFDC certification
• TOGAF 9 Certification

Key responsibilities

• Evaluate internal functions, business development strategies, and IT processes; suggest improvements
• Create business architecture models to reflect the organization's strategies and goals; create and implement business visions and goals by solutioning new implementations/improvements
• Facilitate decision making on technology architecture, build versus buy strategies and vendor (keeping in mind the IT cost)
• Architectural leadership in the resolutions of inter-program and inter-project issues; problem solve on tech challenges faced
• Audit compliance with the Enterprise Architecture standards
• Ongoing publicity and communication of the Enterprise Architecture both within the IT community, and the business units
• Ongoing research and assessment of new analysis approaches for potential use within the Enterprise
• Mentor and Coach the technical team to effectively build solutions; organize training to improve employees' knowledge and skills for future organizational growth
• Thought partner with the CIO on people, process, and platform decision