11+ Voice of the customer Jobs in Pune | Voice of the customer Job openings in Pune

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents

The Knowledge Graph Architect is responsible for designing, developing, and implementing knowledge graph technologies to enhance organizational data understanding and decision-making capabilities. This role involves collaborating with data scientists, engineers, and business stakeholders to integrate complex data into accessible and insightful knowledge graphs.

Work you’ll do

1. Design and develop scalable and efficient knowledge graph architectures.

2. Implement knowledge graph integration with existing data systems and business processes.

3. Lead the ontology design, data modeling, and schema development for knowledge representation.

4. Collaborate with IT and business units to understand data needs and deliver comprehensive knowledge graph solutions.

5. Manage the lifecycle of knowledge graph data, including quality, consistency, and updates.

6. Provide expertise in semantic technologies and machine learning to enhance data interconnectivity and retrieval.

7. Develop and maintain documentation and specifications for system architectures and designs.

8. Stay updated with the latest industry trends in knowledge graph technologies and data management.

The Team

Innovation & Technology anticipates how technology will shape the future and begins building future capabilities and practices today. I&T drives the Ideation, Incubation and scale of hybrid businesses and tech enabled offerings at prioritized offering portfolio and industry interactions.

It drives cultural and capability transformation from solely services – based businesses to hybrid businesses. While others bet on the future, I&T builds it with you.

I&T encompasses many teams—dreamers, designers, builders—and partners with the business to bring a unique POV to deliver services and products for clients.

Qualifications and Experience

Required:

1. Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

2. 6-10 years of professional experience in data engineering with Proven experience in designing and implementing knowledge graph systems.

3. Strong understanding of semantic web technologies (RDF, SPARQL, GraphQL,OWL, etc.).

4. Experience with graph databases such as Neo4j, Amazon Neptune, or others.

5. Proficiency in programming languages relevant to data management (e.g., Python, Java, Javascript).

6. Excellent analytical and problem-solving abilities.

7. Strong communication and collaboration skills to work effectively across teams.

Preferred:

1. Experience with machine learning and natural language processing.

2. Experience with Industry 4.0 technologies and principles

3. Prior exposure to cloud platforms and services like AWS, Azure, or Google Cloud.

4. Experience with containerization technologies like Docker and Kubernetes

BUSINESS DEVELOPMENT FOR INTERNATIONAL MARKET

A business development executive or a business development manager is a sales professional who helps an organisation to grow by identifying and developing new business opportunities. Their duties include searching for new clients, finding new potential services to offer, and helping the company expand to new markets.

Full Stack Developer (Vuejs and PHP)-5+ YRS; Immediate profiles- From Pune

locations

We are looking for a FS (Strong_FE) Developer responsible for developing front-end code

.You will be responsible for developing and integrating the front-end elements .

Therefore, should possess and strong understanding of VueJs.

Responsibilities

 Develop new user-facing features using VueJS.

 Must be able to write organized, and performant code using VueJS, CSS, and

HTML that works on all modern browsers

 Build reusable code and libraries for future use.

 Optimize application for maximum speed and scalability.

 Collaborate with other team members.

 Quick Learner

 Should be able to understand the business logic

 Responsible for end to end activities of development cycle

 Participate in sprint planning meeting and estimate the stories based on features

 Complete the tasks within the estimate and handover to QA

 Able to manage the priority changes and work accordingly

 Develop features with minimal guidance

 Adhere to the process and coding standards and guidelines.

 Developing back-end website applications

 Ensuring cross-platform optimization for mobile phones

 Maintain quality and ensure responsiveness of applications

 Test software to ensure responsiveness and efficiency

 Troubleshoot, debug and upgrade software

Primary Skills

 Expertise in VueJS

 Experience in JIRA, Bitbucket, PHP(Symphony/Laravel Framework)

 HTML, CSS and skills essential to developing interactive web pages.

 Proficient understanding of cross-browser compatibility issues and ways to work

around them.

 Responsive css knowledge.

 Good communication skills

 Attention to Details

About The Firm

The startup is a growth-stage Sequoia-backed early-stage startup ($5.7+ Mn funded) which is building a first-of-its-kind customer collaboration platform. The product enables revenue teams to effectively collaborate with B2B buyers and transparently communicate with all parties involved in the process to retain stakeholders and onboard new clients

About The Role

The firm is seeking a Senior Frontend Engineer to work closely with the founding team. The successful candidate wants to take ownership, has a bias for action, and loves to combine the art of design with the art of

programming. Responsibilities will include translating the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks and works

Responsibilities

1. Develop a user-facing stack from scratch
2. Build reusable code and libraries for future use
3. Ensure the technical feasibility of UI/UX designs
4. Optimize the application for maximum speed and scalability
5. Collaborate with other team members and stakeholders

Technology Skills

1. Proven work experience as a ReactJS Frontend developer
2. In-depth understanding of the entire web development process (design, development, and deployment)
3. Good experience with Typescript and ReactJS (17.x)
4. Tech stack: Webpack 5, Tailwind CSS 3, Redux Toolkit, RTK query, Radix UI library
5. Knowledge of Alerting and Monitoring tools
6. Familiarity with Testing Frameworks, UI Testing, Monorepos, and Graphql principles
7. UI Performance: should have hands-on experience in optimizing page load, rendering, caching
8. Sense for appeal & aesthetics from a usability perspective

Soft Skills

1. Should be updated with the new technologies and trends
2. Obsessed with best practices, structuring, and documentation and have an eye for detail
3. Self-starter with a high level of drive and commitment
4. High energy and drive to work in a startup environment
5. Conceptual thinking, flexibility, and ability to juggle multiple responsibilities
6. Ability to work under pressure and confidence to deal with complex issues
7. Good communication skills
8. Hands-on and detail-oriented

• Power BI Report development.
• Building Analysis Services reporting models.
• Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
• Connecting data sources, importing data, and transforming data for Business intelligence.
• Analytical thinking for translating data into informative reports and visuals.
• Capable of implementing row-level security on data along with an understanding of application security layer models in Power BI.
• Should have an edge over making DAX queries in Power BI desktop.
• Expert in using advanced-level calculations on the data set.
• Responsible for design methodology and project documentaries.
• Should be able to develop tabular and multidimensional models that are compatible with data warehouse standards.
• Very good communication skills must be able to discuss the requirements effectively with the client teams, and with internal teams.

Responsibilities

• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Take ownership of candidate experience by designing and managing itDevelop job postings, job descriptions, and position requirements
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiationg employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• Assist in Admin and HR related activities

Key Points:

• Quick Learner
• Smart worker
• Responsible & bumble

Job Type: Full-time

We are hiring account managers who will improve our current business partnerships and successfully build new business relationships at a local level. The ideal candidate will have 3+ years of IT &Peripheral sales experience. Must be comfortable with in person custom facing meetings

Responsibilities:
Develop a relationship with corporate clients
Build strategies and sales funnel aimed at generating existing customers inquiries
Secure contracts with corporations Manage and improve our enterprise sales

Achieve sales targets and execute sales strategies as a member of a sales team.
Start and manage the whole sales cycle, and be the focal point in all relations with an existing client (repeat flow).
Develop sales and relationship with current clients and follow up on referrals.
Build long-term relationships and referrals with senior managers

Collaborate with A2Zonrent founding team member on new business improvements based on feedback from customers and observations

Qualification

Candidates with experience in similar industries will be given preference.
Ability to hold oneself accountable for achieving high levels of individual and - organizational performance.
Outstanding professional and personal references.
Highly energetic, self-motivated, and goal oriented