11+ Voice of the customer Jobs in Pune | Voice of the customer Job openings in Pune

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents

The key aspects of this role:

• Candidate with exceptional programming skills, problem-solving abilities and strong work ethic.

• The candidate has to work on custom programming and web application development for Drupal.

• Testing, maintenance and troubleshooting of existing company sites and resolving issues if any.

• Contributing ideas and efforts towards internal projects and working as part of a team to find solutions on various problems.

• Communicate technical ideas to business users and other teams (design, QA).

• Collaborate with team members and to work independently when needed.

• Eager to embrace current and emerging web technologies.

To be the right fit, you'll need:

• Experience of total 4+ years working on PHP and Drupal 7,8 Development (at least 2+ years in Drupal 8)

• Strong knowledge of MySQL, jQuery, HTML5, CSS

• Experience with Drupal architecture, best practices and coding standards

• Knowledge on Views, Services etc.

• Experience in custom module and theme creation

• Familiar with sub version control systems such as Git or SVN

• Basic knowledge of environment setup for Linux distribution

Qualifications:

• Proven experience in sales, preferably in a branding, marketing, or creative agency environment. Ideally 2-4 years
• Strong understanding of branding principles, design, and marketing strategies.
• Excellent communication and presentation skills.
• Results-driven with a track record of meeting or exceeding sales targets.
• Ability to build and maintain strong client relationships.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

We are looking for an experienced Content Writer with a strong understanding of the B2B or SaaS/Healthcare industry and writing content accordingly. As a content writer at Nirmitee, he/she will play a key role in creating compelling write-ups focused on that are best suited for our target audience and industry.

Roles and Responsibilities:

• Conduct deep research and write high-quality content in the form of website content, blogs, articles, case studies, newsletters, PR, etc.
• Implement the SEO best practices in writing to increase traffic and engagement through on-page SEO.
• Collaborate with the rest of the marketing, designers, and technical teams to ensure that you align with the company's voice.
• Write content according to the latest updates and industry standards, and align with the brand voice and tone.
• Regularly analyze the market and make necessary updates and changes to the website content to keep the site polished and updated.
• Identify the target audience and analyze customer needs to address content gaps and create content to fill these gaps.

Node JS Developer

We are looking for a Node JS Developer to join our team.

In this role, you will be entrusted with developing JavaScript applications using Node.js(NestJs framework).

Apply now for the role of a Node JS Developer at Codebuddy which is opening doors for skilled, energetic developers looking for Node JS Developer Jobs.

If you can help us design and create multiple layers of applications while working cross-functionally across different infrastructures and if you love problem-solving, Designing systems, and creating quality offerings, you would fit perfectly in Codebuddy.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
• Analyze requests for enhancements/changes and write amendment/program specifications.
• Understand the inter-dependencies of the service (application, system, and database) and be able to pinpoint problem areas accurately to improve overall efficiency.
• Translate storyboards and various use cases to create high-performing apps
• Help in code automation
• 
  

What You Need To Apply (Technical Competency) :

• Bachelor's degree in computer science, information science, or similar.
• Minimum two years of experience as a Node.js developer.
• Minimum 6 months of hands-on experience with TypeScript.
• Basic knowledge of NestJs and ExpressJs.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of MongoDB.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Basics of Linux commands and basic Git knowledge for everyday workflow.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.
• Self-motivated with the ability to work independently or jointly in a self-directed way.

In your role as Software Engineer/Lead, you will directly work with other developers, Product Owners, and Scrum Masters to evaluate and develop innovative solutions. The purpose of the role is to design, develop, test, and operate a complex set of applications or platforms in the IoT Cloud area.

The role involves the utilization of advanced tools and analytical methods for gathering facts to develop solution scenarios. The job holder needs to be able to execute quality code, review code, and collaborate with other developers.

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, and more productive team.

• A bachelor’s degree, or master’s degree in information technology, computer science, or other relevant education
• At least 5 years of experience as Software Engineer, in an enterprise context
• Experience in design, development and deployment of large-scale cloud-based applications and services
• Good knowledge in cloud (AWS) serverless application development, event driven architecture and SQL / No-SQL databases
• Experience with IoT products, backend services and design principles
• Good knowledge at least of one backend technology like node.js (JavaScript, TypeScript) or JVM (Java, Scala, Kotlin)
• Passionate about code quality, security and testing
• Microservice development experience with Java (Spring) is a plus
• Good command of English in both Oral & Written

Company Profile:

Easebuzz is a payment solutions (fintech organisation) company which enables online merchants to accept, process and disburse payments through developer friendly APIs. We are focusing on building plug n play products including the payment infrastructure to solve complete business problems. Definitely a wonderful place where all the actions related to payments, lending, subscription, eKYC is happening at the same time.

We have been consistently profitable and are constantly developing new innovative products, as a result, we are able to grow 4x over the past year alone. We are well capitalised and have recently closed a fundraise of $4M in March, 2021 from prominent VC firms and angel investors. The company is based out of Pune and has a total strength of 180 employees. Easebuzz’s corporate culture is tied into the vision of building a workplace which breeds open communication and minimal bureaucracy. An equal opportunity employer, we welcome and encourage diversity in the workplace. One thing you can be sure of is that you will be surrounded by colleagues who are committed to helping each other grow.

Easebuzz Pvt. Ltd. has its presence in Pune, Bangalore, Gurugram.

Salary: As per company standards.

Designation: Data Engineering

Location: Pune

Experience with ETL, Data Modeling, and Data Architecture

Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services in combination with 3rd parties
- Spark, EMR, DynamoDB, RedShift, Kinesis, Lambda, Glue.

Experience with AWS cloud data lake for development of real-time or near real-time use cases

Experience with messaging systems such as Kafka/Kinesis for real time data ingestion and processing

Build data pipeline frameworks to automate high-volume and real-time data delivery

Create prototypes and proof-of-concepts for iterative development.

Experience with NoSQL databases, such as DynamoDB, MongoDB etc

Create and maintain optimal data pipeline architecture,

Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.

Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.

Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

Evangelize a very high standard of quality, reliability and performance for data models and algorithms that can be streamlined into the engineering and sciences workflow

Build and enhance data pipeline architecture by designing and implementing data ingestion solutions.

Employment Type

Full-time

ABOUT US:
Pingahla was founded by a group of people passionate about making the world a better place by harnessing
the power of Data. We are a data management firm with offices in New York and India.Our mission is to help transform the way companies operate and think about their business. We make it easier
to adopt and stay ahead of the curve in the ever-changing digital landscape. One of our core beliefs is
excellence in everything we do!

JOB DESCRIPTION:
Pingahla is recruiting ETL & BI Test Manager who can build and lead a team, establish infrastructure, processes
and best practices for our Quality Assurance vertical. The candidates are expected to have at least 5+ years of experience with ETL Testing and working in Data Management project testing. Being a growing company, we will be able to provide very good career opportunities and a very attractive remuneration.

JOB ROLE & RESPONSIBILITIES:
• Plans and manages the testing activities;
• Defect Management and Weekly & Monthly Test report Generation;
• Work as a Test Manager to design Test Strategy and approach for DW&BI - (ETL & BI) solution;
• Provide leadership and directions to the team on quality standards and testing best practices;
• Ensured that project deliverables are produced, including, but not limited to: quality assurance plans,
test plans, testing priorities, status reports, user documentation, online help, etc. Managed and
motivated teams to accomplish significant deliverables within tight deadlines.
• Test Data Management; Reviews and approves all test cases prior to execution;
• Coordinates and reviews offshore work efforts for projects and maintenance activities.

REQUIRED SKILLSET:
• Experience in Quality Assurance Management, Program Management, DW - (ETL & BI)
Management
• Minimum 5 years in ETL Testing, at least 2 years in the Team Lead role
• Technical abilities complemented by sound communication skills, user interaction abilities,
requirement gathering and analysis, and skills in data migration and conversion strategies.
• Proficient in test definition, capable of developing test plans and test cases from technical
specifications
• Single handedly looking after complete delivery from testing side.
• Experience working with remote teams, across multiple time zones.
• Must have a strong knowledge of QA processes and methodologies
• Strong UNIX and PERL scripting skills
• Expertise with ETL testing & hands-on with working on ETL tool like Informatica, DataStage
PL/SQL is a plus.
• Excellent problem solving, analytical and technical troubleshooting skills.
• Familiar with Data Management projects.
• Eager to learn, adopt and apply rapidly changing new technologies and methodologies.
• Efficient and effective at approaching and escalating quality issues when appropriate.

• Develop and manage apps on React Native platform
• Analyse, code, debug, test, document & deploy applications
• Provide technical leadership and upgrade architecture design and solution to accommodate future expansion
• Ensure quality control processes are successfully employed.
• Experience in React-Native based app development is a must
• Experience in Mobile app development (Cross platform apps)
• Must have published at least 1 major React-Native app
• Knowledge of service workers implementation for Progressive Web Application (PWA)
• Demonstrated ability with HTML5, CSS3, Bootstrap, jQuery, and other JS frameworks React JS
• Development experience of UI (layouts, animations, etc.)
• Good understanding of Design and Architecture Patterns
• Understanding of iOS and Android Code signing process and deployment model
• Understanding of Unit Testing, Debugging Methodology used in React Native Apps
• Understanding on integration of native modules with React Native code
• Experience with caching and scaling techniques