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Customer service and care of the customers
- By entering customer data in to the data base
- By updating customer information
- By handling customer telephone calls and making required activities
- By actively preventing terminations of contracts and reduce of purchased services
- By handling customer feedback and making required activities
- By making customer satisfaction surveys
- By follow up of first delivery to new customer
- By follow up of contract termination and final invoicing
- By making invoicing to customers
- By printing of delivery lists
- By archive of customer documents
Title: Senior Business Analyst
Job Location: Hyderabad, Chennai, Cochin, Bangalore, Delhi, Kolkata, Pune
Experience: 9+ years
Important Note: We are hiring for a Techno-Functional Business Analyst with background as a Developer (preferably Java or .Net). We are looking for a candidate who is expertise in providing business solutions.
Business Analysts conduct market analyses, analyzing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits
Essential Responsibilities:
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Staying up to date on the latest process and IT advancements to automate and modernize systems.
- Conducting meetings and presentations to share ideas and findings.
- Understand the business requirements and documenting and translating into features / user stories.
- Ensure the system design is perfect as per the needs of the customer. Participating in functionality testing and user acceptance testing of the new features.
- Developing business artifacts in relate to the client business and conducting formal training sessions for the team.
- Acting as a coach on assigned projects and assignments; and providing business related direction and clarification to the developers and other project stakeholders.
- Develop a team culture where everyone thinks from end user perspective.
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Providing leadership, training, coaching, and guidance to junior staff.
- Allocating resources and maintaining cost efficiency.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Managing projects, developing project plans, and monitoring performance.
- Updating, implementing, and maintaining procedures.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and users.
- Managing competing resources and priorities.
- Monitoring deliverables and ensuring timely completion of projects.
Requirements:
- A bachelor’s degree in business or related field or an MBA.
- A minimum of 5 years of experience in business analysis or a related field.
- Should be from development background.
- should be a business solution expertise.
- Exceptional analytical and conceptual thinking skills.
- Insurance Domain experience is must.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Advanced technical skills.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
- Experience creating detailed reports and giving presentations.
Job Description: SAP SuccessFactors Cloud Platform Integration (CPI) Developer
Experience: 10+ years of SAP SF Techno-Functional experience
Work Location: Hyderabad, Chennai, Mumbai, Pune, Bangalore
Technical Skills Required:
- 10+ Years of extensive work exp in SAP SF - Employee Central (preferred), Payroll, Compensation, Learning, RBS
- 5+ years of experience working on SAP CPI Implementations and SAP SuccessFactors Employee Central
- Experience with SF-API’s and ODATA Data Dictionary for SuccessFactors
- Hands-on Experience in developing custom complex interfaces with SAP Cloud Platform Integration (SAP CPI/HCI) using various HCI/CPI tools
- Excellent Knowledge of utilizing CPI Standard Adapters and connectivity technologies (SOAP, REST, SFTP, IDOC and etc.)
- Good to have experience in using OAuth Authentication between SAP CPI and SAP SuccessFactors
- Sound knowledge of Groovy Scripting, XSLT Mappings, XMLs
- SAP Certifications – CPI is required
- Optional: SAP Mobile Platform – SMP: Experience in developing mobile apps (hybrid and native) using SAP Mobile Services is added advantage
- Good knowledge around MDF, and associated system configuration is preferred
Roles & Responsibilities:
- Responsible for developing inbound and outbound interfaces to/from the SAP Products cloud to cloud and On-Premises.
- Responsible for Technical Requirement gathering, effort estimation, technical design, and development of interfaces.
- Actively participate in end-to-end project activities to ensure the team delivers effective business systems solution.
- Coordinate extensively with business users, functional and cross-functional team members, developers, integration resources.
- Solution Architecting to ensure that technical designs utilize the appropriate integration pattern and standards
- Proactively scan for troubleshooting and resolve system related issues that could impact end-to-end system functionality.
- Design, implement and support complex business processes in an SAP SuccessFactors Human Capital Management (HCM) environment
- Experience working with international clients at onsite locations will be an added advantage
- Workbook Business Blueprint Preparation Execution of Test Cases, Test Plans, Test scripts, Knowledge of MDF foundation objects associations Business rules and workflows
- Conduct thorough Joint Application Design sessions with the business end users to review business needs and document any additional system/reporting requirements
Inter-Personal & Soft skills required:
- Positive work ethic to deliver results within tight deadlines and in demanding situations
- Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
- Excellent written and verbal communication skills
- Proactive, self-directed, resourceful, and highly organized
- Team player: Team management skills, self-driven and ability to work independently
- Exhibit strong leadership and comprehension abilities to develop business documents and to anchor system support activities
- Ability to explain SAP concept to business in non-technical terms





The key aspects of this role:
• Candidate with exceptional programming skills, problem-solving abilities and strong work
ethic.
• The candidate has to work on custom programming and web application development for
Drupal.
• Testing, maintenance and troubleshooting of existing company sites and resolving issues if
any.
• Contributing ideas and efforts towards internal projects and working as part of a team to
find solutions on various problems.
• Communicate technical ideas to business users and other teams (design, QA).
• Collaborate with team members and to work independently when needed.
• Eager to embrace current and emerging web technologies.
To be the right fit, you'll need:
• Experience of total 4+ years working on PHP and Drupal 7,8 Development (at least 2+ years
in Drupal 8)
• Strong knowledge of MySQL, jQuery, HTML5, CSS
• Experience with Drupal architecture, best practices and coding standards
• Knowledge on Views, Services etc.
• Experience in custom module and theme creation
• Familiar with sub version control systems such as Git or SVN
• Basic knowledge of environment setup for Linux distribution.
- 6-8 years’ Digital analytics implementation experience with Google Analytics experience
- Expertise in Google Analytics Tag implementation using Tealium and Google Tag Manager or similar tools like Ensighten, Adobe Launch. Ability to Implement, Manage different tools/extensions in Tag Management System
- experience any other debugging tool - Omnibug, ObservePoint, or any other debugging tool
- Understanding of TMS architecture & functioning
- Intermediate to advanced JavaScript skills
- Experience with HTML and CSS selectors (preferably JQuery)
- Understanding of TMS architecture & functioning
Main Duties
Contribute in all phases of the development lifecycle
Write well designed, testable, efficient code
Ensure designs are in compliance with specifications
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Prepare and produce releases of software components
Role & Relationships
We consider ourselves a team & you will be a valuable part of it. You could be reporting to a Senior member or directly to our Founder, CEO
Educational Qualifications
We don’t discriminate. As long as you have the required skill set & the right attitude
Experience
Upto seven years of experience, preferably working on Java.
Skills
Good
Strong understanding of Core Java , Servlet, JSP
Knowledge of RDBMS (MySQL, Oracle, SQL Server), NoSQL
Knowledge of RESTful Web Services, XML, JSON, Spring
Good team player
Even better
Familiarity with the software development lifecycle
Strong Full stack developer development background with frontend and backend web applications
Competencies
An aptitude to solve problems & learn something new
Highly self-motivated
Analytical frame of mind
Ability to work in fast-paced, dynamic environment
Location
Currently in Pune
Remuneration
Once we meet, we shall make an offer depending on how good a fit you are & the experience you already have
About us
Aikon Labs Pvt Ltd is a start-up focused on Realizing Ideas. One such idea is iEngage.io, our Intelligent Engagement Platform. We leverage Augmented Intelligence, a combination of machine-driven insights & human understanding, to serve a timely response to every interaction from the people you care about.
Requirement:
- Hands-on experience with popular frameworks like Express / Loopback.
- Creating and Integrating backend REST APIs
- Hands-on experience with any RDBMS systems.
- Passionate about building complex systems.
- Should be able to understand project requirements thoroughly.
- A deep understanding of the importance of building maintainable, efficient, clean code, while balancing the urgency of business needs.
- Collaborative attitude and experience working with cross-functional teams.
Responsibilities -
- Responsible for driving & delivering web applications.
- Responsible for architecting, solutioning of the project in the requirement phase;
- Responsible for working with the team & enhancing the collaboration, adding value to the project with critical thinking on project design.
- Responsible for creating and integrating the REST APIs
Good to have -
- Experience with AWS / Azure.
- Experience with CI/CD too

Roles and responsibilities
-
- Develop well-designed, performant and scalable microservices
- Write reusable, testable, and efficient code that follow software development best practices
- Integrate data storage solutions including databases, key-value stores, blob stores, etc.
- Expose business functionality to frontend/mobile applications and partner systems through secure and scalable APIs.
- Build integrations with 3rd party applications through apis’ to ingest and process data
- Ensure security and data protection aspects within the applications
- Contribute to devops by building CD/CI pipelines to automate releases
- Ensure high performance and availability of distributed systems and applications
- Interact directly with client project team members and operational staff to support live customer deployments and production issues.
- 4+ years of experience in developing applications using Scala and related technologies.
- Thorough understanding of multithreading concepts and async execution using Actor model.
- Thorough understanding of Play framework, GraphQL and GRPC technologies.
- Experience in using DAL and ORM (Object Relational Mapper) libraries for data access.
- Experiencing in developing and hosting APIs and integration with external applications.
- Experience in building data models and repositories using relational and NoSql databases.
- Knowledge of JIRA, Bitbucket and agile methodologies.
- Good to have knowledge of AWS services like Lambda, dynamodb, kinesis and others.
- Understanding of fundamental design principles behind a scalable application.
- Familiarity with event-driven programming and distributed architectures.
- Strong unit test and debugging skills
- Affinity for learning and applying new technologies and solving new problems
- Effective organizational skills with strong attention to detail
- Experience in working with docker is a plus
- Comfortable in working with Unix/Linux environment
- Strong communication skills — both written and verbal