11+ Voice of the customer Jobs in Pune | Voice of the customer Job openings in Pune

Customer service and care of the customers

• By entering customer data in to the data base
• By updating customer information
• By handling customer telephone calls and making required activities
• By actively preventing terminations of contracts and reduce of purchased services
• By handling customer feedback and making required activities
• By making customer satisfaction surveys
• By follow up of first delivery to new customer
• By follow up of contract termination and final invoicing
• By making invoicing to customers
• By printing of delivery lists
• By archive of customer documents

Title: Senior Business Analyst

Job Location: Hyderabad, Chennai, Cochin, Bangalore, Delhi, Kolkata, Pune

Experience: 9+ years

Important Note: We are hiring for a Techno-Functional Business Analyst with background as a Developer (preferably Java or .Net). We are looking for a candidate who is expertise in providing business solutions.

Business Analysts conduct market analyses, analyzing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits

Essential Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Understand the business requirements and documenting and translating into features / user stories.
• Ensure the system design is perfect as per the needs of the customer. Participating in functionality testing and user acceptance testing of the new features.
• Developing business artifacts in relate to the client business and conducting formal training sessions for the team.
• Acting as a coach on assigned projects and assignments; and providing business related direction and clarification to the developers and other project stakeholders.
• Develop a team culture where everyone thinks from end user perspective.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 5 years of experience in business analysis or a related field.
• Should be from development background.
• should be a business solution expertise.
• Exceptional analytical and conceptual thinking skills.
• Insurance Domain experience is must.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.

Job Description: SAP SuccessFactors Cloud Platform Integration (CPI) Developer

Experience: 10+ years of SAP SF Techno-Functional experience

Work Location: Hyderabad, Chennai, Mumbai, Pune, Bangalore

Technical Skills Required:

• 10+ Years of extensive work exp in SAP SF - Employee Central (preferred), Payroll, Compensation, Learning, RBS
• 5+ years of experience working on SAP CPI Implementations and SAP SuccessFactors Employee Central
• Experience with SF-API’s and ODATA Data Dictionary for SuccessFactors
• Hands-on Experience in developing custom complex interfaces with SAP Cloud Platform Integration (SAP CPI/HCI) using various HCI/CPI tools
• Excellent Knowledge of utilizing CPI Standard Adapters and connectivity technologies (SOAP, REST, SFTP, IDOC and etc.)
• Good to have experience in using OAuth Authentication between SAP CPI and SAP SuccessFactors
• Sound knowledge of Groovy Scripting, XSLT Mappings, XMLs
• SAP Certifications – CPI is required
• Optional: SAP Mobile Platform – SMP: Experience in developing mobile apps (hybrid and native) using SAP Mobile Services is added advantage
• Good knowledge around MDF, and associated system configuration is preferred

Roles & Responsibilities:

• Responsible for developing inbound and outbound interfaces to/from the SAP Products cloud to cloud and On-Premises.
• Responsible for Technical Requirement gathering, effort estimation, technical design, and development of interfaces.
• Actively participate in end-to-end project activities to ensure the team delivers effective business systems solution.
• Coordinate extensively with business users, functional and cross-functional team members, developers, integration resources.
• Solution Architecting to ensure that technical designs utilize the appropriate integration pattern and standards
• Proactively scan for troubleshooting and resolve system related issues that could impact end-to-end system functionality.
• Design, implement and support complex business processes in an SAP SuccessFactors Human Capital Management (HCM) environment
• Experience working with international clients at onsite locations will be an added advantage
• Workbook Business Blueprint Preparation Execution of Test Cases, Test Plans, Test scripts, Knowledge of MDF foundation objects associations Business rules and workflows
• Conduct thorough Joint Application Design sessions with the business end users to review business needs and document any additional system/reporting requirements

Inter-Personal & Soft skills required:

• Positive work ethic to deliver results within tight deadlines and in demanding situations
• Flexibility to adapt to a variety of engagement types, working hours and work environments and locations
• Excellent written and verbal communication skills
• Proactive, self-directed, resourceful, and highly organized
• Team player: Team management skills, self-driven and ability to work independently
• Exhibit strong leadership and comprehension abilities to develop business documents and to anchor system support activities
• Ability to explain SAP concept to business in non-technical terms

• 6-8 years’ Digital analytics implementation experience with Google Analytics experience
• Expertise in Google Analytics Tag implementation using Tealium and Google Tag Manager or similar tools like Ensighten, Adobe Launch. Ability to Implement, Manage different tools/extensions in Tag Management System
• experience any other debugging tool - Omnibug, ObservePoint, or any other debugging tool
• Understanding of TMS architecture & functioning
• Intermediate to advanced JavaScript skills
• Experience with HTML and CSS selectors (preferably JQuery)
• Understanding of TMS architecture & functioning

Roles and responsibilities

• • Develop well-designed, performant and scalable microservices
  • Write reusable, testable, and efficient code that follow software development best practices
  • Integrate data storage solutions including databases, key-value stores, blob stores, etc.
  • Expose business functionality to frontend/mobile applications and partner systems through secure and scalable APIs.
  • Build integrations with 3rd party applications through apis’ to ingest and process data
  • Ensure security and data protection aspects within the applications
  • Contribute to devops by building CD/CI pipelines to automate releases
  • Ensure high performance and availability of distributed systems and applications
  • Interact directly with client project team members and operational staff to support live customer deployments and production issues.

• 4+ years of experience in developing applications using Scala and related technologies.
• Thorough understanding of multithreading concepts and async execution using Actor model.
• Thorough understanding of Play framework, GraphQL and GRPC technologies.
• Experience in using DAL and ORM (Object Relational Mapper) libraries for data access.
• Experiencing in developing and hosting APIs and integration with external applications.
• Experience in building data models and repositories using relational and NoSql databases.
• Knowledge of JIRA, Bitbucket and agile methodologies.
• Good to have knowledge of AWS services like Lambda, dynamodb, kinesis and others.
• Understanding of fundamental design principles behind a scalable application.
• Familiarity with event-driven programming and distributed architectures.
• Strong unit test and debugging skills
• Affinity for learning and applying new technologies and solving new problems
• Effective organizational skills with strong attention to detail
• Experience in working with docker is a plus
• Comfortable in working with Unix/Linux environment
• Strong communication skills — both written and verbal