11+ Voice of the customer Jobs in Delhi, NCR and Gurgaon | Voice of the customer Job openings in Delhi, NCR and Gurgaon

ROLES AND RESPONSIBILITIES:

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

• Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
• Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
• Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
• Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
• Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
• Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

IDEAL CANDIDATE:

• Total experience 8+ Yrs
• 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
• Strong hands-on expertise working with top SSP platforms and publisher accounts
• Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
• Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
• Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
• Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
• Team player with ability to work collaboratively with sales, customer success, and product teams
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Bachelor's degree

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

Associate/Sr. Associate

Roles & Responsibilities:

• Procurement contracts review and remediation for any changes due to GDPR, Schrems II, LIBOR etc.

• Contract negotiation support and outreach post remediation of impacted contracts

• Conduct contract risk review and gap analysis and identify potential impact

• Support the creation of commercial contracting like IT, ITES, IP, Data privacy, Hardware and Software purchase agreements, HR services, NDAs, SOW Review best practices and related materials (e.g. standard operating procedures, Playbooks and internal guidance);

• Relevant experience and expertise to handle routine queries associated with Framework Agreements, Outsourcing Agreements, Work Orders, Land Collaterals, Facility Letters, Personal Life Events, General Collaterals, etc for Software license/maintenance/support, Hardware purchase/support, Telecommunications, Technology services, Data centers, Cloud computing/SaaS, HR services, Commercial/customer propositions, Professional services (including consultancy), Utility services etc.

• Assist in identify contractual GAPS, administrative, Risk and Compliance Management of a contract once it’s signed off;

• Assist in implementation of these best practices and related materials (e.g. via training, mentoring, guidance), with the goal to improve commercial contracting standards both within the team and across the business over time;

• Providing hands-on support to the team with SOW reviews by providing quality control, monitoring adherence to corporate contracting policies, driving best practices, and with communications on reviews to business teams (including business team escalations);

• Advising on when issues need to be referred or escalated to colleagues in relevant teams such as Legal and providing support on these;

• Undertaking reviews directly for high profile, urgent and/or complex contract / SOWs (where applicable);

• Act as a facilitator between various support teams and business teams to resolve contract related queries;

• Enabling application of Contract Lifecycle Management tools and processes to reviewed/created contracts including Metrics, Allocation, Risk Tracking and Traceability;

• To align with the relevant teams to ensure compliance with other practices and processes including extracting key contractual obligations in the contract as per the defined SOPs;

• Ensure negotiated documents are streamlined to provide appropriate credit and legal protection to clients;

• Involve in legal research projects from time to time;

• Assist the wider group within the firm in standardizing documentation process for various regions thereby establishing best practices;

• Addressing queries (raised by internal stakeholders);

• Analyzing and assessing business processes, identifying issues and proposing pragmatic solutions while possessing a strong legal and business judgement;

• Possess a keen eye for detail and be able to capture critical data to be recorded into various systems.

Requirements:

• Educational Qualification: LL.B

• Experience: Essential 2 to 6 years preferably in IT / ITES / KPO / Banks/Inhouse counsel/ corporate counsel working on contracts

• Sound legal knowledge of law and good understanding of commercial and legal aspects of contracts.

• Should be able to draft, negotiate and conduct gap and risk analysis of customer as well as supplier contracts.

• Competence in broad range of banking and business laws

• Should be a great team player with people skills who can effectively and efficiently collaborate and build relationship with business clients at all level throughout

• Excellent communication and interpersonal abilities.

• Proficient computer skills

ob Title

Consultant – Oracle Fusion HCM UK Payroll 

Work Experience

5 to 8 Years

Job Location - India

Job Summary

Oracle HCM – Oracle Fusion Cloud – UK Payroll (Functional) and Fast Formula (Functional) Consultant-Oracle responsible for implementing, configuring, and supporting UK Payroll solutions on Oracle Fusion Cloud, with a focus on Fast Formula-driven rules and calculations. 

Key Responsibilities

• Lead and deliver end-to-end implementations of Oracle Fusion Cloud HCM UK Payroll, including requirements gathering, solution design, configuration, testing, and deployment. Must be well versed with Fast Formula for payroll.

• Configure and maintain UK Payroll elements, balances, payroll definitions, statutory calculations, and legislative updates in Oracle Fusion Cloud.

• Design, develop, and optimize Oracle Fusion Fast Formulas for payroll calculations, validations, absence, time and labor, and other HCM-related rules.

• Collaborate with business stakeholders to understand UK payroll processes, statutory requirements, and compliance needs, and translate them into Oracle Fusion solutions.

• Perform impact analysis and implement changes for UK legislative updates, HMRC requirements, and other statutory changes in payroll.

• Conduct system testing, integration testing, and user acceptance testing (UAT) for payroll and Fast Formula changes, ensuring accuracy and compliance.

• Provide production support for UK payroll cycles, including payroll run issue resolution, reconciliation, and post-payroll activities.

• Work closely with technical teams on integrations between Oracle Fusion HCM and third-party systems (e.g., HR, finance, time and attendance, benefits).

• Prepare functional design documents, configuration workbooks, test scripts, and user guides for UK Payroll and Fast Formula solutions.

• Train and support end users, payroll teams, and HR stakeholders on Oracle Fusion UK Payroll functionalities and best practices.

• Ensure robust controls, audit readiness, and data accuracy across all UK payroll processes implemented in Oracle Fusion Cloud.

• Participate in solution reviews, quality checks, and continuous improvement initiatives to enhance payroll efficiency and user experience.

Other Capabilities

• Strong understanding of UK payroll legislation, statutory deductions, and HMRC reporting requirements.

• Ability to analyze complex payroll scenarios and design scalable Fast Formula-based solutions.

• Effective stakeholder management skills, with the ability to work with HR, Payroll, Finance, and IT teams.

• Good documentation, presentation, and communication skills for functional deliverables and stakeholder updates.

• Proactive problem-solving mindset with attention to detail and a focus on accuracy in payroll outcomes.

• Ability to work independently as well as in a collaborative, global team environment.

Qualifications and Skills

• Proven experience as a functional consultant in Oracle Fusion Cloud HCM with specialization in UK Payroll.

• Hands-on experience configuring Oracle Fusion Cloud – UK Payroll (Functional), including payroll elements, balances, and statutory rules.

• Strong expertise in Oracle Fusion Cloud – Fast Formula (Functional) for payroll and related HCM modules.

• Experience in at least one full-cycle implementation or major enhancement project for Oracle Fusion UK Payroll.

• Good understanding of Oracle HCM Cloud data model, security, and reporting related to payroll.

• Bachelor’s degree in Information Technology, Computer Science, HR, Finance, or a related field (or equivalent experience).

• Relevant Oracle HCM Cloud certifications in UK Payroll and/or Fast Formula are preferred.

• Strong analytical and debugging skills for resolving payroll calculation and Fast Formula issues.

• Comfortable working in an onshore–offshore delivery model and interacting with UK-based stakeholders.

Key Responsibilities

• Implement and configure Oracle Fusion Cloud for Bahrain Payroll and Absence Management.
•  
• Should have conducted client Workshops/Solution Designing and Configuration on the module
• Preferred to have knowledge & experience with data migration to Oracle Cloud.
• Ability to handle multiple tasks simultaneously and switch between tasks quickly.
• Must have experience in migration of setup changes from non-Production to Production environment
• Must have worked on implementation projects
• Provide ongoing support and troubleshooting for system issues.
• Collaborate with stakeholders to gather requirements and ensure system alignment.
• Conduct training sessions for end-users to enhance system utilization.
• Stay updated with the latest Oracle Fusion Cloud updates and features. 

Key Responsibilities

• Craft and execute digital marketing strategies across channels like SEO, PPC, email, social media, content, and paid media—aligned with business objectives.
• Analyze and optimize campaign performance using metrics-driven insights via tools like Google Analytics, adjusting approaches to maximize ROI.
• Manage cross-channel campaigns, coordinating with content creators, designers, and external agencies to ensure cohesive execution.
• Allocate and oversee budgets for campaigns, ensuring efficient use of resources to meet performance targets.
• Conduct market research, audience profiling, and competitive analysis to uncover new opportunities and inform messaging.
• Stay current with emerging trends, tools, and technologies in digital marketing to maintain innovative initiatives.
• Report insights to stakeholders—highlighting performance, identifying bottlenecks, and proposing strategic optimizations.

Qualifications & Skills

• Education: Bachelor’s degree in Marketing, Business, Communications, or related field. Certifications in digital marketing, SEO, SEM, or analytics are a plus.
• Experience: Typically 3–5+ years in digital marketing, with proven success in strategic campaign management.
• Technical Know‑How: Familiarity with SEO, SEM, PPC, CMS, email marketing tools; basic comfort with HTML/CSS or design tools is beneficial.
• Communication & Collaboration: Exceptional verbal and written skills, adept at aligning with external partners.
• Project Management: Strong organization, multitasking, and ability to deliver on deadlines across multiple campaigns.

Interested candidate can apply linkedin.com/in/preeti-bisht-1633b1263/

Experience: 6+ years • Must have experience in SAP delivery, with at least Two SAP implementations • Should be able to lead a team of SAP FICO, FM and FSCM functional experts in the design, implementation, and Support of SAP FICO, FM and FSCM modules • Act as the subject matter expert for SAP FICO, FM & FSCM modules, including design, configuration, and testing of the system • Should have experience with end-to-end implementation of SAP FICO and FM modules • Should be proficient in SAP FICO configuration, customization, and enhancement techniques. • Should have good understanding of finance and accounting principles and processes. • Should have strong knowledge of SAP FICO module functionalities, including general ledger, accounts payable. • Must have experience with accounts receivable, asset accounting, controlling, and Funds Management. • Should have knowledge in integration with PS, PM, HR, MM, SD, FICA, CS, REFX & Bank Application

We are looking for an Educational Counsellor

Location: Dwarka, New Delhi

Experience: 1–2 Years 

Industry Preference: IT & Digital Marketing

We are hiring an Educational Counsellor to join our dynamic sales team. If you have 1–2 years of experience—preferably in Education or digital marketing—we’d love to hear from you!

Key Responsibilities:

1. Make outbound calls to generate and qualify leads

2. ⁠Promote Digital Marketing Training courses to convert leads

3. ⁠Maintain client database and follow up on leads for final conversions

4. ⁠Achieve targets and contribute to team growth

Requirements:

1. Excellent English and Hindi communication & negotiation skills

2. ⁠Prior experience in Education/digital marketing is preferred

3. ⁠Basic knowledge of MS Office tools

Apply now and grow with a fast-paced tech and advertising company!

• Work closely with our high-value customers (large Ed-Youtubers and offline Educators) and multiple teams inside Classplus to bring to life new revenue streams

• Project manage the expansion of existing revenue streams by establishing reporting and governance cadences, working closely with various business leaders within the company

• Lead the external stakeholder management, new and existing partnerships, breaking into prospective Educator networks and conducting rigorous market research

• Own hiring and scaling of new teams, business functions and creating a playbook for scaling these with low human intervention

• Spearhead 0-1 initiatives with the business leaders and help them out with process improvements as well as drive founder initiatives anchored around revenue generation

• Manage operational execution level elements as we scale and build new businesses

• Are a seasoned veteran: Have 5-7 years of experience in business teams of high-growth top-tier startups, within which Ed-tech and B2B experience is a plus

• Bring your A-game: Bring a founder mindset to work everyday - extreme ownership, buck stops at you, aggression to win, uncompromising ethics, have a strong data orientation and are a self-starter

• Are a people-person: Can work with multiple stakeholders, keep them aligned toward a common vision and maintain relationships that stand the test of time

• Know the yard: Have gotten your hands dirty with complex execution and have a strong operational experience in building things that did not exist before

• Can innovate: Have managed revenue targets in the past, while having thought of and implemented out of the box experiments that made your revenue growth organically sustainable

• Are trustworthy: Are great with people and think quick on your feet, have an irreverence for bottlenecks and reverence for solutions

• Can adapt and improvise: Have strong learning agility and pick things up quickly, are able to multitask with 2-3 simultaneously open threads and have a high tolerance for rapid context switching
  
  

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤ 

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What you will do

We’re looking for efficient Youtube Channel Managers who will help to take vision forward. The vision being to be the first ones in the market to bring exclusive and authentic content related to state-level exams.

So, you need to be someone ready to take up the responsibility of handling the overalls of multiple YouTube Channels across multiple states. As part of that, we’ll need you to: -

• Own the entire YouTube strategy and its implementation on multiple channels. Come up with effective growth strategies for sustained growth
• Manage the creators, content, and overall production of the videos that’ll go on the channel.
• Lead 4-6 people teams with a good mix of creative and technical skills

• Make data driven decisions and carry out regular data analysis 

You should apply if you

• Bring your A-Game: Is analytically strong with an understanding of content and domain knowledge. Candidates who can innovate in limited budgets will be preferred!
• Know the yard: Should have worked on brand or content strategy in the digital domain. An experience of 2-3 years is required. Having significant Youtube Experience is ideal.
• Are stacked with the necessary skills: Mid level data analysis skills, the skill to to manage a team of 4-6 people, and some basic excel will do the job.

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

Java - SSE/ Senior Developer

Singapore

Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels

JOB ROLE & RESPONSIBILITIES

• Develop & support application through all stages of the project life cycle, including Design, Construction, Testing support and Warranty support
  
  
• Having experience in Java 1.6 and above, JEE, Spring, Struts,microservices ORM and Oracle.
  
  
• Good understanding of Design Principles and Object-Oriented Programming
  
  
• Develop Low level design documents
  
  
• Responsible for Coding, Developing Test cases using Junits, Unit Testing
  
  
• Adhering the schedule and scope of the project
  
  
• Ensure to follow the Technology and Process standards set for the project
  
  
• Produce high quality technical delivering for the customer
  
  
• Interact with project lead to review technical deliverables
  
  
  

Key deliverables

• Design and Develop Programs with high quality and agreed processes, within the planned schedule
  
  
• Review Unit Test Cases with Project Lead
  
  
• Design, Develop and Unit Test
  
  
• Technical Design documents (LLD)
  
  
• Support throughout testing, implementation and warranty phases
  
  

Desired for the Position:

• Hands on experience in Designing and Developing web applications using Java EE platforms (Spring, Struts, EJB), ORM and Oracle Database)
  
  
• Strong background of Object-oriented analysis and design using common design patterns
  
  
• Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc)
  
  
• Good knowledge of Relational Databases (Oracle) and PL/SQL
  
  
• Carries good analytical and communication skills

Location: Base: Chennai , Bangalore and Noida, Projects-Singapore

Package: upto 17 L

Experience: 5 yrs

• Systems: Software Design, Database Design , Magento/eCommerce, PWA
• Role: Will be responsible for design and integration of eCommerce Systems, external integrating systems and new customer touch point like WA Shop, Chat Bots, Social Commerce and Design of eCommerce backend, OMS
• Education : B.Tech – CSE, premier Engineering Institute
• Experience : 5-7 Years, High transactional website, multiple system integration, AWS, Middleware and MySQL, MongoDB, Restful API. Team player, Passion for Coding. Exposure to Magento eCommerce system design and database is desirable