11+ Voice of the customer Jobs in Delhi, NCR and Gurgaon | Voice of the customer Job openings in Delhi, NCR and Gurgaon

ROLES AND RESPONSIBILITIES:

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

• Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
• Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
• Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
• Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
• Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
• Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

IDEAL CANDIDATE:

• Total experience 8+ Yrs
• 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
• Strong hands-on expertise working with top SSP platforms and publisher accounts
• Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
• Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
• Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
• Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
• Team player with ability to work collaboratively with sales, customer success, and product teams
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Bachelor's degree

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

I would like to request initiation of the recruitment process for a replacement .NET Developer. We are looking for a candidate with a minimum of 3 years of relevant experience in .NET application development.

Position Details

• Role: .NET Developer (Replacement)
• Experience: Minimum 3 years of professional experience

Required Skill Set

• Strong proficiency in .Net Core, C#, ASP.NET, MVC, and SQL Server
• Good understanding of object-oriented programming, debugging, and performance optimization
• Familiarity with front-end technologies (HTML, CSS, JavaScript) is preferred
• Experience with Agile/Scrum methodologies will be an added advantage

Key Responsibilities

• Develop, test, and maintain reliable and scalable software solutions
• Work closely with cross-functional teams to design and deliver new features
• Troubleshoot, analyze, and resolve application and production issues
• Participate in code reviews and ensure adherence to coding standards and best practices

Please proceed with the recruitment for this replacement position and let me know if any further information is required from my side.

Job Description:

• At Webkul, Salesforce Consultants focus on the return on investment.
• Handling the queries of our existing local as well as international clients through mails, calls & other mediums.
• Mapping the business requirements to Salesforce product features.
• Creating project managing plans for handling relationships with clients
• Providing requirement to technical team after gathering raw data form clients.

Requirements:

• An ideal candidate with exceptional Client interfacing skills, mapping them to Salesforce product features.
• Having Salesforce Administrator Certificate ( ADM 201 ) will be an advantage.
• Should have the understanding of SFDC CRM applications (Sales , Service , Cloud)
• Should have the hands on experience with SF tools ( process builder, workflows, flows , data loader, import wizard)
• Experience working on custom end - to - end SFDC and CRM projects would be an advantage.

Perks & Benefits:

• Employees Family Health Insurance, EPF & ESIC.
• Late-night meal facility.
• Innumerable in house & outdoor party.
• Cab facility available in late-night working.
• Various compensations & bonuses.
• No dress code.
• Festival Celebration.
• Employees B'day celebration.
• Hobby club.
• Mini Gym.
• In-house cafeteria.

BlackLight Games

About Us:

We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.

Website link- https://blacklightsw.com/

Position: Backend Developer( Java/SpringBoot/MySQL)

Location: Noida

Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc  or relevant professional experience; preferably in Computer Science.

Skills :

• Backend: Java/SpringBoot
• Databases: MySQL

Job Summary:

We are looking for a skilled Backend Developer to join our growing team and help build scalable systems that power products used by millions every month. You will work on Java, Spring Boot, and MySQL, with exposure to Node.js, crafting APIs and backend services that are reliable and production-grade.

What You Bring To The Team

• 3-4 years of backend development experience with Java and Spring Boot as primary focus.
• Strong working knowledge of MySQL (schema design, query optimization, migrations).
• Understanding of REST APIs and system design.
• Comfort with live system debugging, monitoring, and performance tuning.
• A mindset of ownership and building with quality.
• Design and develop scalable, reliable backend services and APIs using Java, Spring Boot, and MySQL.
• Participate in code reviews, architecture discussions, and best practices.
• Collaborate with the frontend and game backend teams for seamless feature delivery.
• Write clean, maintainable code with proper testing and documentation.
• Monitor, debug, and improve live systems, ensuring high availability.

Extra Gems For

• Basic familiarity with Node.js and its ecosystem would be good to have.
• Experience working on a product that has launched and scaled to a solid user base would be good to have.
• Understanding of microservices architecture
• Exposure to AWS or GCP for deployments and scaling.
• Understanding of caching, queues, and real-time data pipelines.
• Prior experience in product-focused startups.

Why Us?

• High Growth Startup environment. 
• Fast-paced, ownership-driven environment.
• You’ll build products millions play every month.
• Friendly, collaborative team with high standards.
• Culture that values learning, quality, and growth.
• Company sponsored courses and education material.
• Lots of learning opportunities.
• Work with a super-talented team of professionals.
• Informal work-culture, Casual Dress Code, multiple outings and trips.
• Medical Insurance for you and your family. 
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times.

Job Title: Senior Manager for Ecommerce**

**Location:** [Faridabad]

**About Us:**

[Pannkh] is a dynamic and rapidly growing e-commerce company focused on Women apparels. We specialize in providing top-quality products to our customers through various online marketplaces. As a leader in the industry, we are looking for a seasoned Senior Manager to join our team and drive our catalog operations to new heights.

**Key Responsibilities:**

**1. Catalog Management:**

- Oversee the end-to-end process of checking and uploading catalog content to ensure accuracy, completeness, and compliance with platform guidelines.

- Develop and maintain a standardized catalog format for optimal customer experience and search optimization.

**2. Quality Control (QC) of Catalog:**

- Implement robust quality control processes to ensure the accuracy and consistency of product listings, images, and descriptions.

- Address and rectify any discrepancies or issues identified during the QC process.

**3. Business Development:**

- Collaborate with cross-functional teams to identify opportunities for product expansion and assortment growth.

- Establish and maintain relationships with suppliers, manufacturers, and distributors to source new and unique products.

**4. Inventory Management:**

- Monitor inventory levels, forecast demand, and coordinate with procurement and fulfillment teams to optimize stock levels.

- Implement strategies to minimize overstock and stockouts, ensuring efficient use of resources.

**5. Marketing on Marketplaces:**

- Develop and execute marketing strategies on various online marketplaces to enhance product visibility and drive sales.

- Utilize marketplace tools and advertising options to optimize product listings and increase conversion rates.

**6. Pricing Strategy:**

- Conduct market research and analysis to determine competitive pricing strategies that maximize profitability while maintaining competitiveness.

- Monitor pricing trends and adjust strategies in response to market dynamics.

**Qualifications:**

- Bachelor’s degree in Business Administration, Marketing, or related field (Master’s preferred).

- 5+ years of experience in e-commerce catalog management, with a proven track record of success in similar roles.

- Extensive knowledge of online marketplaces (e.g., Myntra,Ajio,Flipkart,Amazon, Shopify) and their respective catalog management systems.

- Strong analytical skills and proficiency in data-driven decision-making.

- Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative, cross-functional environment.

- Demonstrated experience in business development and vendor/supplier relationship management.

Candidate should have overall exposure of accounts and finance (Including GST, TDS, Financial reporting, Monthly & Annually closing, MIS, payroll & Accounts payable)

Must be familiar with e-commerce business and have a good understanding of Marketplace & inventory-based business models, COD & Courier Freight Reconciliations. 

Eager to explore new areas and excited to work with business teams for problem-solving. 

Must be able to own his work and manage the timelines 

Should have a long term mindset not looking for short term salary hike. 

Good team player, hard-working, should have the ability to manage the cross-functional stakeholders 

Should have a good understanding of Excel, ERP & Tally and able to work with large data sets in excel knowledge of SQL will be an added advantage. 

Square Yards is India’s largest Real Estate Platform. Founded in 2014, Square Yards has become the category leader in both real estate and mortgage marketplace space. SQY today ranks in the top 20 consumer tech start-ups in India in terms of GTV (~USD2bn), top 50 in terms of revenue, and is amongst the handful of consumer tech start ups in India which are profitable. Square Yards has achieved a significant scale in just 7 years and is one of the few Indian start ups which have successfully expanded globally. It has a direct presence in 20+ cities globally and has more than 5,000 employees across 9 Countries.

Square Yards’ integrated online to offline (O2O) transactional model and positioning as a one-stop-shop for the entire home services model (new homes, resale, rentals, property management, home interiors, property-related services, virtual property viewing ) brings exhaustive supply, demand, and distribution together to tap the highly fragmented real estate market.

Why Square Yards

• Multinational company (Global Approach)

• Performance & Salary review.

• Attractive incentives & mobility across regions

• Fast track growth

• Good Incentives

• Fastest Growing Cross Border Real Estate Platform

• Diversified role

• Multiple International Scope through Internal Job promotions

• Partnering with hiring managers to determine staffing needs

• Develop https://resources.workable.com/tutorial/faq-talent-acquisition">talent acquisition strategies and hiring plans

• Perform sourcing to fill open positions and anticipate future needs

• Plan and conduct recruitment and selection processes (interviews, screening calls etc.)

• Take steps to ensure positive candidate experience

• Assist in employee retention and development

• Supervise recruiters

• Organize and/or attend career fairs, drives or other events

• Use metrics to create reports and identify areas of improvement

• Proven experience as talent acquisition manager

• Experience in full-cycle recruiting, sourcing and employment branding

• Understanding of all selection methods and techniques

• Proficient in the use of social media and job boards

• Willingness to understand the duties and competencies of different roles

Job Description

We are looking to add DevOps Engineer to the Infra team. 

Roles & Responsibilities

What you do :

• Developing automation for the various deployments core to our business
• Documenting run books for various processes / improving knowledge bases
• Identifying technical issues, communicating and recommending solutions
• Miscellaneous support (user account, VPN, network, etc)
• Develop continuous integration / deployment strategies
• Production systems deployment/monitoring/optimization

• Management of staging/development environments

What you know :

• Ability to work with a wide variety of open source technologies and tools
• Ability to code/script (Python, Ruby, Bash)
• Experience with systems and IT operations
• Comfortable with frequent incremental code testing and deployment
• Strong grasp of automation tools (Chef, Packer, Ansible, or others)
• Experience with cloud infrastructure and bare-metal systems
• Experience optimizing infrastructure for high availability and low latencies
• Experience with instrumenting systems for monitoring and reporting purposes
• Well versed in software configuration management systems (git, others)
• Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment

• Data management skills

Education :

• Degree in Computer Engineering or Computer Science
• 1-3 years of equivalent experience in DevOps roles.
• Work conducted is focused on business outcomes
• Can work in an environment with a high level of autonomy (at the individual and team level)

• Comfortable working in an open, collaborative environment, reaching across functional.

Our Offering :

• True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.

• The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.

Perks :

• Awesome benefits, social gatherings, etc.
• Work with intelligent, fun, and interesting people in a dynamic start-up environment.

Eligibility

B.Tech/M.Tech/B.E

Company Introduction

Established in May 2015, Indus OS is a homebred system apps company, building India’s only content and commerce platform for users to discover and consume digital content & services in the language of their choice. With a vision of digitally connecting 1 Billion Indians, Indus OS is constantly striving to adapt its existing portfolio (App Store, Minus One Screen, Keyboard, Messenger, etc) by introducing new features to enrich the user experience in their native language.
Currently, Indus OS has a user base of over 12+ Million on the back of 10+ smartphone brand partnerships with leading OEMs such as Samsung, Gionee, iTel, Micromax, Intex, Karbonn, and others. The Indus platform is available in English & 23 Indian regional languages and is intended to digitally connect the next 1 billion people in the emerging markets.