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About Voiceoc

Voiceoc is a Delhi based health tech startup which was started with a vision to help healthcare companies round the globe by leveraging Voice & Text AI. We started our operations in August 2020 and today, the leading healthcare companies of US, India, Middle East & Africa leverage Voiceoc as a channel to communicate with thousands of patients on a daily basis.

Website: https://www.voiceoc.com/

Responsibilities Include (but not limited to):

We’re looking for a hands-on Chief Technology Officer (CTO) to lead all technology initiatives for Voiceoc’s US business.

This role is ideal for someone who combines strong engineering leadership with deep AI product-building experience — someone who can code, lead, and innovate at the same time.

The CTO will manage the engineering team, guide AI development, interface with clients for technical requirements, and ensure scalable, reliable delivery of all Voiceoc platforms.

Technical Leadership

• Own end-to-end architecture, development, and deployment of Voiceoc’s AI-driven Voice & Text platforms.
• Work closely with the Founder to define the technology roadmap, ensuring alignment with business priorities and client needs.
• Oversee AI/ML feature development — including LLM integrations, automation workflows, and backend systems.
• Ensure system scalability, data security, uptime, and performance across all active deployments (US Projects).
• Collaborate with the AI/ML engineers to guide RAG pipelines, voicebot logic, and LLM prompt optimization.

Hands-On Contribution

• Actively contribute to the core codebase (preferably Python/FastAPI/Node).
• Lead by example in code reviews, architecture design, and debugging.
• Experiment with LLM frameworks (OpenAI, Gemini, Mistral, etc.) and explore their applications in healthcare automation.

Product & Delivery Management

• Translate client requirements into clear technical specifications and deliverables.
• Oversee product versioning, release management, QA, and DevOps pipelines.
• Collaborate with client success and operations teams to handle technical escalations, performance issues, and integration requests.
• Drive AI feature innovation — identify opportunities for automation, personalization, and predictive insights.

Team Management

• Manage and mentor an 8–10 member engineering team.
• Conduct weekly sprint reviews, define coding standards, and ensure timely, high-quality delivery.
• Hire and train new engineers to expand Voiceoc’s technical capability.
• Foster a culture of accountability, speed, and innovation.

Client-Facing & Operational Ownership

• Join client calls (US-based hospitals) to understand technical requirements or resolve issues directly.
• Collaborate with the founder on technical presentations and proof-of-concept discussions.
• Handle A–Z of tech operations for the US business — infrastructure, integrations, uptime, and client satisfaction.

Technical Requirements

Must-Have:

• 5-7 years of experience in software engineering with at least 2+ years in a leadership capacity.
• Strong proficiency in Python (FastAPI, Flask, or Django).
• Experience integrating OpenAI / Gemini / Mistral / Whisper / LangChain.
• Solid experience with AI/ML model integration, LLMs, and RAG pipelines.
• Proven expertise in cloud deployment (AWS / GCP), Docker, and CI/CD.
• Strong understanding of backend architecture, API integrations, and system design.
• Experience building scalable, production-grade SaaS or conversational AI systems.
• Excellent communication and leadership skills — capable of interfacing with both engineers and clients.

Good to Have (Optional):

• Familiarity with telephony & voice tech stacks (Twilio, Exotel, Asterisk etc.).

What We Offer

• Opportunity to lead the entire technology vertical for a growing global healthtech startup.
• Direct collaboration with the Founder/CEO on strategy and innovation.
• Competitive compensation — salary + meaningful equity stake.
• Dynamic and fast-paced work culture with tangible impact on global healthcare.

Other Details

• Work Mode: Hybrid - Noida (Office) + Home
• Work Timing: US Hours

ROLES AND RESPONSIBILITIES:

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

• Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
• Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
• Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
• Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
• Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
• Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

IDEAL CANDIDATE:

• Total experience 8+ Yrs
• 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
• Strong hands-on expertise working with top SSP platforms and publisher accounts
• Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
• Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
• Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
• Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
• Team player with ability to work collaboratively with sales, customer success, and product teams
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Bachelor's degree

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits