11+ Voice of the customer Jobs in Delhi, NCR and Gurgaon | Voice of the customer Job openings in Delhi, NCR and Gurgaon

Job Title: Customer Support Executive

Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad

Landmark: Near Badarpur Metro Station

Salary: ₹14,000 – ₹18,000 per month

Working Days: 6 Days a Week (No Weekends Off)

Job Description:

We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, and email
• Resolve customer issues with empathy and professionalism
• Book services and update customer records accurately
• Follow up on pending queries and ensure timely resolution
• Coordinate with internal teams to ensure smooth service delivery
• Maintain a positive, customer-first attitude at all times

Requirements:

• Good communication skills (Hindi & English)
• Basic computer knowledge and typing speed
• Ability to handle pressure and multitask
• Previous experience in customer service is a plus, but freshers can also apply
• Must be comfortable working weekends with a weekday off

Benefits:

• Fixed salary between ₹14,000 – ₹18,000/month (based on experience)
• Growth opportunities in a fast-growing startup
• Comfortable work environment near metro connectivity

Job Title: Operations Manager

Company: Denmonk - Sportswear Brand

Location: [Specify the location]

Job Description:

Denmonk, a leading sportswear brand, is seeking a highly motivated and experienced Operations Manager to oversee and streamline our operational activities. The Operations Manager will play a pivotal role in ensuring the efficient functioning of our company's supply chain, inventory management, and production processes. If you are a dynamic individual with strong skills in MS Excel and a passion for the sportswear industry, we encourage you to apply.

Key Responsibilities:

1. Supply Chain Management:

• Manage and optimize the end-to-end supply chain, including procurement, inventory, and logistics.
• Ensure timely procurement of raw materials and components to meet production demands.
• Establish and maintain relationships with suppliers to ensure a reliable supply chain.

1. Inventory Management:

• Monitor and control inventory levels to prevent overstock or understock situations.
• Implement effective inventory tracking systems to reduce waste and improve efficiency.
• Conduct regular inventory audits and reconcile discrepancies.

1. Production Oversight:

• Collaborate with production teams to ensure efficient manufacturing processes.
• Monitor production schedules and resource allocation to meet delivery deadlines.
• Implement strategies for continuous improvement and quality control.

1. Data Analysis and Reporting:

• Utilize MS Excel to analyze operational data and performance metrics.
• Prepare regular reports and forecasts on operational efficiency and cost management.
• Make data-driven decisions to improve processes and reduce operational costs.

1. Team Leadership:

• Manage and lead a team of operations and logistics professionals.
• Set clear objectives, provide guidance, and facilitate professional development.
• Foster a positive and productive working environment.

Qualifications and Skills:

• Bachelor's degree in Business, Operations Management, or a related field (Master's degree is a plus).
• Proven experience in operations management or a similar role in the sportswear industry.
• Proficiency in MS Excel, including data analysis and reporting.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Effective leadership and team management skills.
• Knowledge of supply chain best practices and inventory control.
• Excellent communication and interpersonal skills.
• Ability to adapt to a fast-paced and dynamic work environment.
• A passion for sportswear and a keen interest in industry trends.

How to Apply:

Be sure to include "Operations Manager Application" in the subject line.

Denmonk is an equal opportunity employer. We welcome applicants of all backgrounds and experiences to apply.

Job description – Company Secretary cum Compliance Officer

Location: Delhi

Industry: Cloud Computing/IT

Job Function: Compliance & Secretarial

Salary: INR 5 to 15 lacs

https://www.e2enetworks.com/

E2E Networks Ltd is India's largest NSE listed cloud provider today. Founded in 2009, We were the first to bring contract-less cloud computing to the Indian startups and SMEs and soon became a platform of choice for Cloud Infrastructure used by Indian entrepreneurs. E2E Networks Cloud was used by many well known brands like Zomato, CarDekho, Milkbasket, Clovia, 1mg, Jabong during a significant part of their journey from startup stage to multi-million DAUs ( Daily Active Users). We have served more than 10,000 customers and today we are confidently marching ahead on our growth journey.

Key Responsibilities:

• Assistance in Compliance with all applicable corporate laws including but not limited to the Companies Act, 2013, SEBI (LODR) Regulations, 2015, SEBI (PIT) Regulations, 2015 and other applicable regulations.
• Drafting of Board and General meetings minutes, organizing and preparing notices, agenda and minutes, etc. of meetings, ESOP grant letters, maintaining and updating all statutory books, registers, records, filings of forms, returns, documents, on interface with ROC, NSE and other regulatory bodies.
• Responsible for ensuring practice of good corporate governance and upholding highest standards of ethics, integrity and compliance.
• Going through regulatory updates and preparation of summary thereof
• Working on Process drafting, drafting of compliance calendar, creation of calendar events and checklists.
• Learning about Financial and IT control processes and help in implementation of their audit trails.

Desired Skills & Experience:

• Qualification: Qualified CS
• Experience: At Least two years experience in a public listed company
• Key Skills: Strong subject knowledge, Highest Ethical Standard, Result oriented, Team Worker, Interpersonal skills.
• Candidate must take ownership of outcomes

Compensation and Benefits:

• E2E Networks pays competitive market salaries and provides opportunities for growth to all its team members.
• Health Insurance: Group Mediclaim Insurance upto 50% or 5000 INR per annum for self, spouse and kids. This is over and above the CTC.
• Term Insurance: Term insurance reimbursement upto 5000 INR per annum. This is over and above the CTC.
• Gratuity : Gratuity is paid over and above the CTC as per applicable laws.
• Earned Leave Encashment: As per company policy and this over and above the CTC.

(Cafeteria: Un-limited Tea/Coffee)

Key Responsibilities

• As a part of the DevOps team, you will be responsible for the configuration, optimization, documentation, and support of the CI/CD components.

• Creating and managing build and release pipelines with Azure DevOps and Jenkins.

• Assist in planning and reviewing application architecture and design to promote an efficient deployment process.

• Troubleshoot server performance issues & handle the continuous integration system.

• Automate infrastructure provisioning using ARM Templates and Terraform.

• Monitor and Support deployment, Cloud-based and On-premises Infrastructure.

• Diagnose and develop root-cause solutions for failures and performance issues in the production environment.

• Deploy and manage Infrastructure for production applications

• Configure security best practices for application and infrastructure

Essential Requirements

• Good hands-on experience with cloud platforms like Azure, AWS & GCP. (Preferably Azure)

• Strong knowledge of CI/CD principles.

• Strong work experience with CI/CD implementation tools like Azure DevOps, Team City, Octopus Deploy, AWS Code Deploy, and Jenkins.

• Experience of writing automation scripts with PowerShell, Bash, Python, etc.

• GitHub, JIRA, Confluence, and Continuous Integration (CI) system.

• Understanding of secure DevOps practices

Good to Have -

•Knowledge of scripting languages such as PowerShell, Bash

• Experience with project management and workflow tools such as Agile, Jira, Scrum/Kanban, etc.

• Experience with Build technologies and cloud services. (Jenkins, TeamCity, Azure DevOps, Bamboo, AWS Code Deploy)

• Strong communication skills and ability to explain protocol and processes with team and management.

• Must be able to handle multiple tasks and adapt to a constantly changing environment.

• Must have a good understanding of SDLC.

• Knowledge of Linux, Windows server, Monitoring tools, and Shell scripting.

• Self-motivated; demonstrating the ability to achieve in technologies with minimal supervision.

• Organized, flexible, and analytical ability to solve problems creatively

Job Role

Understand the requirements and Develop Web Applications independently

coordinate/prepare report status on development tasks: design, unit test, code, source control Job Responsibility Should be able to code independently or with minimal support from leads.

Should be able to adhere to all customer processes.

Should be able to communicate with customer teams.

Should be able to understand the application, design and translate the same to code.

Should be able to write unit test cases

Dare2Compete is looking for MEAN, MERN, and LAMP Stack Developers. Developer responsibilities include building our application from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.

Responsibilities of the Candidate:

• Write well-designed, testable, efficient code by using the best software development practices
• Integrate data from various back-end services and databases 
• Gather and refine specifications and requirements based on technical needs
• Be responsible for maintaining, expanding, and scaling our products
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• End-to-end management and coding of all our products and services
• To make products modular, flexible, scalable and robust

Our Tech Stack: 

• AngularJS 10
• React
• PHP Laravel
• Mongo DB
• Express.js 
• NodeJS
• MYSQL 8
• NoSQL DB
• Linux OS
• Apache
• Amazon AWS services – EC2, WAF, EBS, SNS, SES, Lambda, Fargate, etc.
• The whole ecosystem of AWS
• And many more…

Required Experience, Skills, and Qualifications:

• Must have at least 1 year of experience to a maximum of 10 years of experience in the technologies that we work with
• Proven working experience in programming – Full Stack
• Top-notch programming and analytical skills
• Must know and have experience in AngularJS 2 onwards
• A solid understanding of how web applications work including security, session management, and best development practices
• Adequate knowledge of relational database systems, Object-Oriented Programming and web application development
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
• B.Tech in Computer Science or a related field or equivalent

Salary: As per industry benchmarks. This won’t be a restriction for the right candidate.

What you need to have:

• Proven experience in augmenting customer experience and ratings at a company
• Ability to work independently.
• Prior experience or deep understanding of Omni-channel business strategies.
• Strong Understanding/ keen interest in technology/ automation.
• Strong interpersonal Skills
• Proven Experience in managing teams.
• Excellent Written and Spoken Communication Skills
• Hands on experience in managing teams and getting results.
• Should have worked on integrating a CRM for a company.
• Strong analytical abilities and an empirical thought process.
• Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
• Keen interest and prior experience in building systems and processes from the ground up.
• Deep understanding of business and business metrics
• Ability to stretch long hours.
• Proactive approach to business problems.
• Candidates with prior marketing experience are preferred.
• Excellent problem identification and solving abilities.
• Inquisitive bent of mind.
• Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
• Should exhibit strong leadership abilities.
• Should understand Web Technologies.
• Tier 1 B-Schools with 6 to 8 years’ experience.
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