11+ Voice of the customer Jobs in Delhi, NCR and Gurgaon | Voice of the customer Job openings in Delhi, NCR and Gurgaon

Job Title: Customer Support Executive

Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad

Landmark: Near Badarpur Metro Station

Salary: ₹14,000 – ₹16,000 per month

Working Days: 6 Days a Week (No Weekends Off)

Job Description:

We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, and email
• Resolve customer issues with empathy and professionalism
• Book services and update customer records accurately
• Follow up on pending queries and ensure timely resolution
• Coordinate with internal teams to ensure smooth service delivery
• Maintain a positive, customer-first attitude at all times

Requirements:

• Good communication skills (Hindi & English)
• Basic computer knowledge and typing speed
• Ability to handle pressure and multitask
• Previous experience in customer service is a plus, but freshers can also apply
• Must be comfortable working weekends with a weekday off

Benefits:

• Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
• Growth opportunities in a fast-growing startup
• Comfortable work environment near metro connectivity

Mevive International™ is one of the leading suppliers & exporters of the finest quality food ingredients ranging from Spices & Seasonings, Dehydrated Vegetables, Dried Leaf Ingredients, Spray Dried Ingredients, Specialty Super Foods products. We are a prominent name when it comes to Quality and Customer Satisfaction at genuine pricing. We are a full-service exporter diversifying within the food industry, with a long history of pioneering new markets & capturing market share. We come with an in house team of consultants, associates and experts with a new vision for the growing Food Business. Certified for Organic Trade & offering value-added services with a global presence in over 25 countries. Our Major markets are Middle East, North/South America, Europe, South-East Asia, Indian Subcontinent and growing.

Visit Website: www.meviveinternational.com

We are seeking a dynamic and results-driven Sales Representative to join our team. The Sales Representative will be responsible for driving sales and expanding our customer base within the dehydrated food industry. This role offers an exciting opportunity to collaborate with cross-functional teams, develop strategic sales plans, and build long-lasting relationships with customers.

JOB DESCRIPTION.

• Develop and implement strategic sales plans to achieve company sales targets and objectives.
• Identify and target new B2B opportunities within the dehydrated food industry, including retailers, distributors, and food service providers.
• Build and maintain strong relationships with existing and potential customers to ensure customer satisfaction and loyalty.
• Conduct market research to identify emerging trends, customer needs, and competitive activities.
• Collaborate with the marketing team to develop promotional materials, sales collateral, and marketing campaigns to support sales efforts.
• Provide regular sales forecasts, reports, and analysis to management, highlighting key performance metrics and opportunities for improvement.
• Negotiate pricing, contracts, and terms with customers to maximize profitability while maintaining customer satisfaction.
• Stay up-to-date with industry developments, product innovations, and market dynamics to provide informed recommendations and insights to the team.

Qualifications:

• Bachelor's degree in Business Administration, Sales and Marketing, or related field.
• Proven track record of success in sales, preferably within the food industry.
• Strong understanding of sales techniques, strategies, and principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Highly organized with strong attention to detail and time management skills.
• Proficiency in Microsoft Office suite and CRM software.
• Willingness to travel as needed.
• Communication skills in mother toungue language and Hindi is compulsory
• Apart from which we are also looking for people with communication skills with Kannada, Telugu, Malayalam, Maratihi

Benefits:

• Performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for career advancement and professional development.
• Positive and inclusive work environment with a supportive team culture.
• Employee discounts on company products.

Salary:

• Salary range will be fixed based on the knowledge and skill set.
• Apart from the above salary you are eligible for commision on achievement of target

Software Engineer

Opportunity in this role / Why should you join us?

- You are your own master.  We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt

- Work with one of India's leading fintech unicorn company

- ESOPs in the company

Requirements

• 3+ years and above exposure in the art of writing codes and solving problems for large scale
• Extensive and expert programming experience in any one programming language (strong OOPS skills preferred). Deep experience in a java programming language
• A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
• Have a penchant for solving complex and interesting problems.
• BE/BTech, MTech in Computer Science or related technical discipline (or equivalent).
• Excellent coding skills – should be able to convert the design into code fluently Good skills to write unit & integration tests with reasonable coverage of code & interfaces - TDD is a plus
• Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with the huge amount of data. Experience with

multi-threading and concurrency programming

• Ability to switch between the technologies and learn new skills on the go.

Roles and Responsibilities

• Drive discussions to create/improve the product, process and technology
• Build abstractions and contracts with separation of concerns for a larger scope
• Rapid prototyping
• Robust and scalable web-based applications
• Do high-level design with guidance; Functional modelling, break-down of a module
• Thinking platforms & reuse, the open-source contribution will be a plus
• Do incremental changes to architecture: impact analysis of the same
• Do performance tuning and improvements in large scale distributed systems
• Mentor young minds and foster team spirit.

• Experience in full-cycle recruiting
• Proficiency in recruitment software and social media recruiting techniques
• Proven ability to identify and attract top talent
• Strong communication and interpersonal skills
• Ability to build and maintain strong relationships with candidates and hiring managers
• Knowledge of labor laws and regulations
• Bachelor's degree in Human Resources, Business Administration, or related field
• Experience in the travel or hospitality industry is a plus
• Professional certification in HR or recruiting is a plus
• Proven experience of 1-2 years
• Immediate joiner from the location of Noida and Delhi NCR only.

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Ownership

○ Transparency

○ Courage

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The company has turned two so you get a seat on a rocket ship that's just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation

What You’ll Do

• Provide world-class customer service to both internal and external clients in all

interactions, striving to exceed client expectations.

• Take ownership of customers issues and follow problems through to resolution

within the SLA defined.

• Drive higher NPS through quality and timely resolution of customer issues.

• Coordinate across different departments and follow-up with them to ensure timely

resolution of user service requests.

• Coordinate with other departments to understand internal processes and suggest

changes if required to improve customer service.

• Maintain an orderly workflow according to priorities

• Ability to handle a high volume of requests in a fast-paced environment

• Explain and educate users about Grip’s offerings and its benefits

• Enable RMs manage and nurture relationship with existing and potential investor

• Other duties as assigned

Your Superpowers

• Bachelor’s degree

• Have an understanding of the wealth segment and product offerings (3-5 years’ work

experience in customer service)

• Command on MS Excel

• Strong written and verbal communication skills and ability to communicate with Retail,

HNIs, family office investors would be essential

• Strong phone presence

• Prior experience in financial services industry is preferred

• Should be a team player

• Total of 3-5 years of experience building cutting-edge products.
• Must have a degree in Computer Science or a related field. Strong understanding of object-oriented programming, concurrency, and fundamentals of computer science.

• Technically Hands-on, prior experience with scalable Architecture.
• Bring 3-5 years of software engineering and product delivery experience, with a strong background in algorithms.
• Excellent command over Data Structures and Algorithm Proficiency in implementation of algorithms and use of advanced data structures to solve problems in computing
• Exceptional coding skills in an Object-Oriented programming language (Python preferred with Django framework).
• Strong problem-solving and analytical skills.
• Experience with web technologies Java/Python, Linux, Apache, MySQL, solr, memcache, redis.
• Experience in architecting & building real-time, large-scale e-commerce applications.
• Experience with high-performance websites catering to millions of daily traffic is a plus.

• Java/ Python, MySQL, Redis, ElasticSearch, Problem Solving, Scalability, Design Patterns, Distributed System

• Develop complex software products that include scale, algorithmic complexity, and a huge amount of data.
• Build cutting-edge scalable systems by writing simple and efficient code.
• Code, develop, design, and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• Design, implement, and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support
• Working directly with developers and product managers to conceptualize, build, test, and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Working in high paced competitive stock trading environment with core web app development, scripting, data interpretation and manipulation skills
• Designing, creating and maintaining our in-house software for business requirements
• Work on innovative ideas to improve the user experience of our internal systems and applications which are used by the trading teams
• Improve on existing tools to make trade monitoring systems robust and more reliable

Ideal candidate should have:

• Engineering degree in Computer Science (preferred) or any other discipline
• Experience on Python web app development (Preferably Django)
• Ability to work as a full stack developer
• Experience in Shell/Perl or Python scripting
• Prior experience of Linux or Unix based operating systems
• Ability to create automation scripts
• Experience/Knowledge of financial industry
• Ability to work in fast paced environment under pressure and manage multiple high priority projects
• Willingness to learn and work on new technologies
• Excellent communication skills