11+ Voice of the customer Jobs in Delhi, NCR and Gurgaon | Voice of the customer Job openings in Delhi, NCR and Gurgaon
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Job Title: Customer Support Executive
Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad
Landmark: Near Badarpur Metro Station
Salary: ₹14,000 – ₹16,000 per month
Working Days: 6 Days a Week (No Weekends Off)
Job Description:
We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, chat, and email
- Resolve customer issues with empathy and professionalism
- Book services and update customer records accurately
- Follow up on pending queries and ensure timely resolution
- Coordinate with internal teams to ensure smooth service delivery
- Maintain a positive, customer-first attitude at all times
Requirements:
- Good communication skills (Hindi & English)
- Basic computer knowledge and typing speed
- Ability to handle pressure and multitask
- Previous experience in customer service is a plus, but freshers can also apply
- Must be comfortable working weekends with a weekday off
Benefits:
- Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
- Growth opportunities in a fast-growing startup
- Comfortable work environment near metro connectivity
Super Quality Data Architect, Data Engineering Manager / Director Profile
Mandatory (Experience 1) - Must have 12+ YOE in Data Engineering roles, with at least 2+ years in a Leadership role
Mandatory (Experience 2) - Must have 7+ YOE in hands-on Tech development with Java (Highly preferred) or Python, Node.JS, GoLang
Mandatory (Experience 3) - Must have strong experience in large data technologies, tools like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto etc.
Mandatory (Experience 4) - Strong expertise in HLD and LLD, to design scalable, maintainable data architectures.
Mandatory (Team Management) - Must have managed a team of atleast 5+ Data Engineers (Read Leadership role in CV)
Mandatory (Company) - Product Companies (Prefers high-scale, data-heavy companies)
Preferred
Preferred (Education) - Must be from Tier - 1 Colleges, preferred IIT
Preferred (Stability) - Candidate must have spent minimum 3 yrs in each company.
Preferred (Experience) - Must have recent 4+ YOE with high-growth Product startups, and should have implemented Data Engineering systems from an early stage in the Company
JavaMUST HAVES:
- #java11, Java 17 & above only
- #springboot #microservices experience is must
- #cloud experience is must (AWS or GCP or Azure)
- Strong understanding of #functionalprogramming and #reactiveprogramming concepts.
- Experience with asynchronous programming and async frameworks/libraries.
- Proficiency in #sql databases (MySQL, PostgreSQL, etc.).
- WFO in NOIDA only.
Other requirements:
- Knowledge of socket programming and real-time communication protocols.
- Experience of building complex enterprise grade applications with multiple components and integrations
- Good coding practices and ability to design solutions
- Good communication skills
- Ability to mentor team and give technical guidance
- #fullstack skills with anyone of #javascript or #reactjs or #angularjs is preferable.
- Excellent problem-solving skills and attention to detail.
- Preferred experience with #nosql databases (MongoDB, Cassandra, Redis, etc.).
Amazon Web Services (AWS)
PythonAbout the Company :
Our Client enables enterprises in their digital transformation journey by offering Consulting & Implementation Services related to Data Analytics &Enterprise Performance Management (EPM).
Our Cleint deliver the best-suited solutions to our customers across industries such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate & Senior Housing, Hi-tech, Media & Telecom as Manufacturing and Automotive clientele.
Our in-house research and innovation lab has conceived multiple plug-n-play apps, toolkits and plugins to streamline implementation and faster time-to-market
Job Title– AWS Developer
Notice period- Immediate to 60 days
Experience – 3-8
Location - Noida, Mumbai, Bangalore & Kolkata
Roles & Responsibilities
- Bachelor’s degree in Computer Science or a related analytical field or equivalent experience is preferred
- 3+ years’ experience in one or more architecture domains (e.g., business architecture, solutions architecture, application architecture)
- Must have 2 years of experience in design and implementation of cloud workloads in AWS.
- Minimum of 2 years of experience handling workloads in large-scale environments. Experience in managing large operational cloud environments spanning multiple tenants through techniques such as Multi-Account management, AWS Well Architected Best Practices.
- Minimum 3 years of microservice architectural experience.
- Minimum of 3 years of experience working exclusively designing and implementing cloud-native workloads.
- Experience with analysing and defining technical requirements & design specifications.
- Experience with database design with both relational and document-based database systems.
- Experience with integrating complex multi-tier applications.
- Experience with API design and development.
- Experience with cloud networking and network security, including virtual networks, network security groups, cloud-native firewalls, etc.
- Proven ability to write programs using an object-oriented or functional programming language such as Spark, Python, AWS Glue, Aws Lambda
Job Specification
*Strong and innovative approach to problem solving and finding solutions.
*Excellent communicator (written and verbal, formal and informal).
*Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution.
*Ability to multi-task under pressure and work independently with minimal supervision.
Regards
Team Merito
NodeJS (Node.js)
PHPPython
Ruby on Rails (ROR)In today’s advertising-driven business world, creativity and uniqueness play a vital role and this is where our client plays its part. They focus on creating 3D/2D visualisations which are client specific, along with providing design solutions with the aim to take the brand to the next level.
They provide a broad set of creative and marketing services which include product videos, product modeling, digital campaigns & advertisement, character animation, website design & development, etc.
Headquartered in Delhi, our client works with a team of in-house talented individuals and their clientele includes Abbott, Reebok, Blackberry, Kajaria, CK Birla Group, etc.
What you will do:
- Brainstorming creative campaigns for clients and executing the same
- Managing Junior Graphic Designers
- Coordinating with Client Management team to understand client requirements and fulfilling the same
- Being accountable for the quality of work that has been assigned to you
Desired Candidate Profile
What you need to have:- At least 2-3 years of experience in Digital media
- At least 2-3 years of experience in Package designing
- Ability to create or follow visual & brand identity
- Web-related design knowledge is a must
- Latest knowledge of software/ tools you prefer using
- Optional: Experience working with consumer electronics businesses
Ruby on Rails (ROR)
RubyProcol is India's fastest-growing procurement technology company.
Founded in 2018, Procol's solutions have been securely deployed at many $1B+ global companies helping procurement teams reduce costs, digitize procurements, improve compliance by replacing emails and excel workflows with the world's most easy-to-use and secure e-sourcing platform managing a spend of ₹5000 Cr+. Procol is rated 4.9/5 ⭐️ by trusted enterprises on G2 and has been featured by Forbes.
We're a team of ex-Google New York, Zomato, OYO who've worked at high-impact, growth companies and believe that we're on the journey of building one. Backed by investors like Blume Ventures, Sequoia Surge, Beenext, and Rainmatter.
Hiring Technical Lead
You will scale and lead Procol’s engineering teams. You’ll be instrumental in driving the product vision and will be responsible for hiring, developing and leading engineers to seamlessly execute our technical roadmap.
You come from experience but are not as psyched with your current pursuits and believe that there’s something more important to be done with your time. If you are a hustler who likes to take challenges and want to join a team of like-minded enthusiastic individuals then we want you on-board.
What you’ll bring
- You have 4+ years of experience with system architecture and have built scalable software infrastructure.
- You are a hands-on programmer and prefer to spend 20-30% of your time writing production grade code with your team.
- You have sound understanding of software engineering principles, both for code and for people
- You have experience of leading engineering teams.
- You are emphatic and highly customer obsessed.
- You have an eye for great products and can work effectively with product managers, engineers and designers to build them.
What you'll do
- Build, scale, develop and manage teams that are collaborative, inclusive, and respectful of each other.
- Scope and lead large technical projects with enormous impact.
- Manage the processes necessary to operate the engineering teams effectively.
- Drive and contribute to company-wide engineering initiatives.
- Plan and prioritize short term and long term engineering goals and guide teams through planning, prioritization, and execution of work.
- Mentor and guide the professional and technical development of your team members. Focus on developing their careers, and assign them to projects suitable to their skill levels, work styles, and professional goals.
- Own your team’s deliverables and ensure we continue to ship scalable, highly-available products that delight our customers.
- Support the engineering and product teams in achieving a high level of technical quality, reliability, and ease-of-use.
Why you'll love Procol
- Learn and grow fast with a growing startup which impacts millions of businesses
- Work closely with the founding team and become a part of building a successful company
- Openly collaborate with few of India’s most talented folks, who will challenge you every day
- Industry competitive salary and benefits
- Get advance salaries every month
- Employee health insurance covered by us
- Flexible working hours
Procol is an equal opportunity employer and we believe diversity is key to our success.
At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.
As the primary person responsible for operations, we think it will be a great fit if -
- You previously worked in supply chain or operations where hardware was being built and have prior experience dealing with overseas vendors.
- You have a mechanical background and take care of the QA of the product being built for mass adoption of Crypto.
- You do not shy away from taking responsibility and are comfortable doing everything non-technical.
If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.
JavaProgramming expertise in latest technologies including; Java
Expertise in MuleSoft, Maven, Gradle, oAuth2.0, JWT, Spring Boot, Microservice Architecture, Web services (SOAP/ REST), Hibernate.
Expertise in DB (MongoDB, MySQL, PostgreSQL)
Experience in developing Continuous Integration/ Continuous Delivery pipelines (CI/ CD)
Proficiency in AWS, AZURE, Docker, DevOps, Git, Jenkins
Extensive experience in parsing XML and JSON and integration with API/ WS
Well versed in software engineering principles, frameworks and technologies.
Excellent communication and team management skills
Self-directed team player who thrives in a continually changing environment
Strong customer service/client service skills.
Desired Candidate Profile
Experience developing and analysing code for a web-based application
Maintain a flexible work schedule and perform other duties when assigned
As an Inside Sales Executive, you will actively drive the inbound leads into conversion aligned with the sales objectives and take complete ownership of the inbound sales and support process.
What you will do:
- Identifying and prospecting potential buyers through cold calls and emails.
- Evaluating and documenting qualifying factors for the lead such as client's budget, need and timeline.
- Maintaining relationships and working closely with cross-functional teams for account management.
- Having experience in prospected and closed sales in SMB accounts based out of India and MEA, primarily sold Salesforce CRM – Sales Cloud and Service Cloud.
- Specializing in the Manufacturing, Real Estate, Education and Travel.
- Identifying client needs and suggesting appropriate products/solutions.
- Making multi-channel follow-up – helping uncover new deals and nurturing existing opportunities.
- Working closely with AE’s across India accomplishments.
What you need to have:
- Should be having international exposure.
- Ability to interact comfortably with both clients and internal departments.
- Hands-on experience on Salesforce.
- Experience in Outbound Sales, Inside Sales, Account Mapping, Account Research, Field Sales, Public Speaking and Time Management.
Experience: 2 to 5 years
Annual CTC: Rupees 5,00,000 to 10,00,000
PHP
LaravelNodeJS (Node.js)
AngularJS (1.x)
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