11+ Voice of the customer Jobs in Hyderabad | Voice of the customer Job openings in Hyderabad

🚀 Role Overview

Join the founding team at Clink and help shape the product almost from scratch. This is for people who love fast-paced environments, want their work to make a visible impact within days, and thrive in the energy of a young startup.

We’re building tools that combine AI, loyalty, and social virality to change how restaurants grow and you’ll be at the center of it all.

🛠 Responsibilities

• Own the end-to-end product lifecycle — from idea to execution
• Understand the business deeply and prioritize for impact
• Talk to customers regularly and build what they need (and love)
• Work closely with design and engineering teams to ship fast
• Build AI-powered dashboards and tools, so comfort with AI tools is key

🔍 What Are We Looking For?

• A logical thinker who loves tough problems — the harder it gets, the more excited you are
• Strong product intuition and an eye for detail
• Deep understanding of data and metrics — you think in numbers
• Obsessed with the customer — every feature you build starts with user empathy
• Strong on execution and ownership — you take full charge and make things happen
• Above all, you bring unmatched hustle, bias for action, and a hunger to build something big

💥 Why Clink?

• Be part of the 0-to-1 journey at a high-growth, venture-backed startup
• Lead product thinking in a space that's being redefined with AI and social
• Work directly with the founder and leadership team on high-impact priorities
• Get deep exposure across tech, product, sales, and operations - a full-stack startup experience
• See your work drive real impact in days, not months

As a Digital Marketing Specialist, you will be responsible for developing, implementing, and managing digital marketing strategies to increase brand awareness, drive website traffic, and generate leads. You will work closely with the marketing team to create engaging content and optimize campaigns across various digital channels.

Roles & Responsibilities:

• SEO Management: Optimize website content and structure to improve search engine rankings and drive organic traffic.
• Content Creation: Develop and manage engaging content for blogs, social media, email campaigns, and other digital platforms.
• Social Media Marketing: Create and execute social media strategies to enhance brand presence and engage with the audience across platforms.
• Email Marketing: Design and implement email marketing campaigns, including newsletters and promotional offers, while analyzing performance metrics.
• PPC Advertising: Manage paid advertising campaigns (Google Ads, social media ads) to drive targeted traffic and improve ROI.
• Analytics and Reporting: Utilize tools like Google Analytics to track and report on campaign performance, providing insights and recommendations for improvement.
• Brand Development: Assist in developing a cohesive brand strategy and ensure consistent messaging across all channels.
• Market Research: Stay updated on industry trends and competitor activities to identify new opportunities for growth.
• Collaboration: Work with cross-functional teams, including sales and product development, to align marketing efforts with business objectives.

Attending calls regarding park operations and assigning to park operations team as per contact matrix to address

Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.

To take message accurately and convey the same to the concerned person promptly.

Working on digital platform as available and ensure all calls are updated in the system

Educating end user for using digital application for call or complaint register

Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,  

• NLU, Text, Speech, Image Processing
• Excited about Machine Learning and AI
• Want to work on a highly saleable, performance-optimized infrastructure that elastically handles customer needs
• Innovate, Design, and prototype solutions for Digital Assistant and Bots platform to handle heavy loads
• Build and maintain our platform and automation frameworks to ensure maximum uptime and predictability while preventing outages and service interruptions or degradations
• Analyze system failures and develop rapid response solutions to ensure such failures do not reoccur
• Work cross-functionally with product development, Product Management, Program Management and Cloud Infra operations teams
• Partner with Engineering to provide the infrastructure and services required to enable innovation
• Predict and provide notice of potential system vulnerabilities for current and future solutions and implementations. Provide specific recommendations and guidance to address such vulnerabilities
• Analyze, build and maintain all automation tools and processes to ensure the highest standards of reliability and robustness
• Fully understand our customer's service needs and ensure we meet these needs

Preferred Qualifications

• NLU, Text, Speech, Image Processing
• Excited about Machine Learning and AI
• Want to work on a highly saleable, performance-optimized infrastructure that elastically handles customer needs
• Innovate, Design, and prototype solutions for Digital Assistant and Bots platform to handle heavy loads
• Build and maintain our platform and automation frameworks to ensure maximum uptime and predictability while preventing outages and service interruptions or degradations
• Analyze system failures and develop rapid response solutions to ensure such failures do not reoccur
• Work cross-functionally with product development, Product Management, Program Management and Cloud Infra operations teams
• Partner with Engineering to provide the infrastructure and services required to enable innovation
• Predict and provide notice of potential system vulnerabilities for current and future solutions and implementations. Provide specific recommendations and guidance to address such vulnerabilities
• Analyze, build and maintain all automation tools and processes to ensure the highest standards of reliability and robustness
• Fully understand our customer's service needs and ensure we meet these needs
• No matter your role in our team, you will find yourself in an exciting and challenging environment where every person is empowered to show initiative, be outspoken, and be proactive and not reactive. Oracle is dedicated to the continual growth and development of its staff, striving constantly to strengthen our expertise as well as develop new skills. Our team is spread all around the world in four continents - we provide a full range of opportunities and challenges to apply your kills and grow your career in this new and exciting arena.

Excellent communication skills

Excellent presentation skills.

The ability to handle pressure and meet deadlines

Quick Learning Ability

JOB DESCRIPTION

Responsible for generating sales with new/existing customers.

Developing opportunities with new customers

Reaching the targets and goals set for your profile.

Establishing, maintaining and expanding your customer base.

Increasing business opportunities through various routes to market

Follow up on the database / leads provided by Company.

Keeping up to date with products and competitors

Meeting With Clients on field

Report on sales activities to top management.

JOB TITLE - Product Development Engineer - Machine Learning
● Work Location: Hyderabad
● Full-time
 

Company Description

Phenom People is the leader in Talent Experience Marketing (TXM for short). We’re an early-stage startup on a mission to fundamentally transform how companies acquire talent. As a category creator, our goals are two-fold: to educate talent acquisition and HR leaders on the benefits of TXM and to help solve their recruiting pain points.
 

Job Responsibilities:

• Design and implement machine learning, information extraction, probabilistic matching algorithms and models
• Research and develop innovative, scalable and dynamic solutions to hard problems
• Work closely with Machine Learning Scientists (PhDs), ML engineers, data scientists and data engineers to address challenges head-on.
• Use the latest advances in NLP, data science and machine learning to enhance our products and create new experiences
• Scale machine learning algorithm that powers our platform to support our growing customer base and increasing data volume
• Be a valued contributor in shaping the future of our products and services
• You will be part of our Data Science & Algorithms team and collaborate with product management and other team members
• Be part of a fast pace, fun-focused, agile team

Job Requirement:

• 4+ years of industry experience
• Ph.D./MS/B.Tech in computer science, information systems, or similar technical field
• Strong mathematics, statistics, and data analytics
• Solid coding and engineering skills preferably in Machine Learning (not mandatory)
• Proficient in Java, Python, and Scala
• Industry experience building and productionizing end-to-end systems
• Knowledge of Information Extraction, NLP algorithms coupled with Deep Learning
• Experience with data processing and storage frameworks like Hadoop, Spark, Kafka etc.

Position Summary
We’re looking for a Machine Learning Engineer to join our team of Phenom. We are expecting the below points to full fill this role.

• Capable of building accurate machine learning models is the main goal of a machine learning engineer
• Linear Algebra, Applied Statistics and Probability
• Building Data Models
• Strong knowledge of NLP
• Good understanding of multithreaded and object-oriented software development
• Mathematics, Mathematics and Mathematics
• Collaborate with Data Engineers to prepare data models required for machine learning models
• Collaborate with other product team members to apply state-of-the-art Ai methods that include dialogue systems, natural language processing, information retrieval and recommendation systems
• Build large-scale software systems and numerical computation topics
• Use predictive analytics and data mining to solve complex problems and drive business decisions
• Should be able to design the accurate ML end-to-end architecture including the data flows, algorithm scalability, and applicability
• Tackle situations where problem is unknown and the Solution is unknown
• Solve analytical problems, and effectively communicate methodologies and results to the customers
• Adept at translating business needs into technical requirements and translating data into actionable insights
• Work closely with internal stakeholders such as business teams, product managers, engineering teams, and customer success teams.

Benefits

• Competitive salary for a startup
• Gain experience rapidly
• Work directly with the executive team
• Fast-paced work environment

About Phenom People

At PhenomPeople, we believe candidates (Job seekers) are consumers. That’s why we’re bringing e-commerce experience to the job search, with a view to convert candidates into applicants. The Intelligent Career Site™ platform delivers the most relevant and personalized job search yet, with a career site optimized for mobile and desktop interfaces designed to integrate with any ATS, tailored content selection like Glassdoor reviews, YouTube videos and LinkedIn connections based on candidate search habits and an integrated real-time recruiting analytics dashboard.

 Use Company career sites to reach candidates and encourage them to convert. The Intelligent Career Site™ offers a single platform to serve candidates a modern e-commerce experience from anywhere on the globe and on any device.

 We track every visitor that comes to the Company career site. Through fingerprinting technology, candidates are tracked from the first visit and served jobs and content based on their location, click-stream, behavior on site, browser and device to give each visitor the most relevant experience.

 Like consumers, candidates research companies and read reviews before they apply for a job. Through our understanding of the candidate journey, we are able to personalize their experience and deliver relevant content from sources such as corporate career sites, Glassdoor, YouTube and LinkedIn.

 We give you clear visibility into the Company's candidate pipeline. By tracking up to 450 data points, we build profiles for every career site visitor based on their site visit behavior, social footprint and any other relevant data available on the open web.

 Gain a better understanding of Company’s recruiting spending and where candidates convert or drop off from Company’s career site. The real-time analytics dashboard offers companies actionable insights on optimizing source spending and the candidate experience.

Kindly explore about the company phenom (https://www.phenom.com/">https://www.phenom.com/)
Youtube - https://www.youtube.com/c/PhenomPeople">https://www.youtube.com/c/PhenomPeople
LinkedIn - https://www.linkedin.com/company/phenompeople/">https://www.linkedin.com/company/phenompeople/

https://www.phenom.com/">Phenom | Talent Experience Management

In this role, you will: 

As part of a team focused on the preserving the customer experience across the organization, this Analytic Consultant will be responsible for: 

• Understand business objectives and provide credible challenge to analysis requirements. 
• Verify sound analysis practices and data decisions were leveraged throughout planning and data sourcing phases. 
• Conduct in-depth research within complex data environments to identify data integrity issues and propose solutions to improve analysis accuracy. 
• Applying critical evaluation to challenge assumptions, formulate a defendable hypothesis, and ensuring high quality analysis results. 
• Ensure adherence to data management/ data governance regulations and policies. 
• Performing and testing highly complex data analytics for customer remediation. 
• Designing analysis projects flow and documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed. 
• Investigate and ensure data integrity from multiple sources. 
• Ensure data recommended and used is the best “source of truth”. 
• Applies knowledge of business, customers, and products to synthesize data to 'form a story' and align information to contrast/compare to industry perspective. Data involved typically very large, structured or unstructured, and from multiple sources. 
• Must have a strong attention to detail and be able to meet high quality standards consistently. 
• Other duties as assigned by manager. 
• Willing to assist on high priority work outside of regular business hours or weekend as needed. 

Essential Qualifications:  

• Around 5+ years in similar analytics roles 
• Bachelors, M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis. 
• Preferred programming knowledge SQL/SAS  
• Knowledge of PVSI, Non-Lending, Student Loans, Small Business and Personal Lines and Loans is a plus. 
• Strong experience with data integration, database structures and data warehouses. 
• Persuasive written and verbal communication skills. 

Desired Qualifications: 

• Certifications in Data Science, or BI Reporting tools. 
• Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment – Soft Skills. 
• Detail oriented, results driven, and has the ability to navigate in a quickly changing and high demand environment while balancing multiple priorities. 
• Ability to research and report on a variety of issues using problem solving skills. 
• Ability to act with integrity and a high level of professionalism with all levels of team members and management. 
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment. 
• Ability to learn the business aspects quickly, multitask and prioritize between projects. 
• Exhibits appropriate sense of urgency in managing responsibilities. 
• Ability to accurately process high volumes of work within established deadlines. 
• Available to flex schedule periodically based on business need. 
• Demonstrate strong negotiation, communication & presentation skills. 
• Demonstrates a high degree of reliability, integrity and trustworthiness. 
• Takes ownership of assignments and helps drive assignments of the team. 
• Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic and good team player. 
• Be proactive and get engaged in organizational initiatives.