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FOUNDED
2003
TYPE
Product
SIZE
500-1000
STAGE
Profitable
Why join us

A Front-runner In Innovation and Leader in Customer Experience & Contact Center Solutions.

Since its inception, Ameyo has been a front-runner in innovation and has always had a futuristic outlook with an aim to simplify customer interactions and overcome business challenges. Over the years, our solution and services have been adopted by various enterprises and mid-sized organizations in the domain of contact center, collection, customer experience, case management among others. Our transgression into Chatbots and Artificial Intelligence (AI), the customer service channel of the future is an ode to our commitment to always stay ahead in the sphere of Customer Experience and Omni-channel Customer Solution

Jobs at Ameyo

Business Analyst

at Ameyo

Founded 2003  •  Product  •  500-1000 employees  •  Profitable
Business Analysis
Project Management
Flowchart
Project documentation
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Gurugram
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0.9 - 3 yrs
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₹3L - ₹5.5L / yr

Roles & Responsibilities:

  • Coordinate project management activities, resources, equipment and information
  • Break projects into doable actions and set timeframes
  • Liaise with clients to identify and define requirements, scope and objectives
  • Make sure that clients’ needs are met as projects evolve
  • Act as the point of contact and communicate project status to all participants
  • Work with the Project Managers to eliminate blockers
  • Use tools to monitor working hours, plans and expenditures
  • Create and maintain comprehensive project documentation, plans and reports
  • Ensure standards and requirements are met through conducting quality assurance tests

 

Requirements :

  • An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
  • Solid organizational skills, including multitasking and time-management
  • Strong client-facing and teamwork skills
  • Familiarity with risk management and quality assurance control
Job posted by
Pooja Kapoor

Data Analyst

at Ameyo

Founded 2003  •  Product  •  500-1000 employees  •  Profitable
Tableau
Data Analytics
MS-Excel
VLOOKUP
Pivot table
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Gurugram
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0 - 3 yrs
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₹1L - ₹3L / yr
Job Description: 
  • Excellent analytical skills and a high level of aptitude.
  • Highly motivated, able to work independently and in a team.
  • Auditing of Support and Marketing process.
  • Data Analysis of the current process and performance.
  • Reporting (Excel and Tableau).
  • On-Demand Reports, Dashboard Creation.
  • Stakeholder Management.
 
Good to have skills:
  • Working knowledge of internal processes (DCS and Sales CRM).
  • Proficient in MS Excel
Job posted by
Pooja Kapoor

Executive Product Manager

at Ameyo

Founded 2003  •  Product  •  500-1000 employees  •  Profitable
Product Management
Software Development
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Gurugram
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1 - 3 yrs
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₹9L - ₹11L / yr
- Stay updated with the product road-map & provide inputs leading to a competitive product plan
- Positioning and Messaging of all product lines/modules across all communication and lead generation channels.
-Closely working with User Experience Team to deliver the best customer experience
- Customer Communication- Keep existing customers and Partners updated about product releases/key
achievements and milestones.
- Package and pricing of all product lines - Provide input to the management to make appropriate changes to meet
changing market dynamics
- Involve in User Stories ( Scoping) and Product Reviews ( Sprint Planning)
- Contributing to the product roadmap from industry, market knowledge and customer interviews
Job posted by
Pooja Kapoor

PHP Developer

at Ameyo

Founded 2003  •  Product  •  500-1000 employees  •  Profitable
PHP
MySQL
Javascript
Laravel
CakePHP
NodeJS (Node.js)
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Gurugram
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1 - 8 yrs
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₹4L - ₹12L / yr

This is a role in the professional services Team which is responsible for customizations and building tailor-made customer solutions. The role graduates into Senior Product Engineer once the prospect gains knowledge on PHP, Database among other skillsets. The Team consists of high performing individuals and the role has high growth potential.


Role expectations

  • To design and implement customizations like CRMs, IVRs, Reports and Automation modules.
  • Customer interaction and requirement gathering and product consultancy.
  • Requirement analysis and preparing the scope of work.
  • To provide technical and services and solutions to the customers.
  • To guide the onsite resources in implementing customized product features at the customer end.
  • To test the customized solution in house and certify them for implementation.

 

Skills Required:

  • Excellent analytical skills and a high level of aptitude.
  • Linux knowledge - basic commands. , Experience in Linux / Unix system configuration
  • Knowledge of networking concepts like LAN Troubleshooting, WAN etc,
  • Expert knowledge of scripting languages like PHP, Ajax, Java Scripts, Shell Script etc. & Database Postgres / MySQL / Oracle / MSSQL etc.
  • Possess good interpersonal and communication skills
Work experience on LAMP, vtiger/Sugar CRM/CakePHP or any other CRM platform.
Job posted by
Pooja Kapoor

Sales Manager

at Ameyo

Founded 2003  •  Product  •  500-1000 employees  •  Profitable
Sales
Business Development
Telesales
New business development
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Bengaluru (Bangalore)
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4 - 8 yrs
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₹12L - ₹20L / yr
Roles & Responsibilities :

● The person shall bear the responsibility of driving the sales of our product in the Enterprise Segment-
South Region.
● To be responsible for the sales of product in the large enterprise segment in the region and achieve
the sales revenue/targets
● Negotiation and closure of sales, understands current pain-points,discuss appropriate solutions and value
add with the customers
● To create/maintain excellent relationships with clients and be able to tailor products ,pitch according to
their specifications
● Developing and implementing B2B sales strategy, market mapping and analytics of the markets,
● Drive customer engagements with the account management team.
● Prepare business development strategies according to the needs of the client.
● Securing business opportunities by cultivating mutually beneficial business relationship with current and potential clients.

Sales Skills:
● Ability to engage and influence a client; Effective in handling technical pre-sales activities.
● Past Experience in solution selling (CRM, ERP, Contact Centers, Telephony solutions).
Technical Domain expertise
● Should not be averse to understanding Technology.
● Should be able to handle large RFPs and response quality.
● Should be comfortable in understanding and explaining technology and solutions.

Business Development:

● Planning activities to achieve established targets.
● Effective time and pipeline management to align sales efforts with sales targets.

Ownership & Commitment:
● Able to see the larger picture, willing to take responsibility for tasks and initiatives.
● Attention to detail in planning and communication.
Preference of Professional background (In either or both of the following)
● Direct Solution Sales (CRM, ERP, Telephony, Contact Center, Banking etc.)
● Experience of Selling in Domestic South Market is a preferred.
● Bachelor in IT / Computers / EE or related field is an advantage & MBA is an advantage.
Job posted by
Pallavi Gupta

Customer Success Manager

at Ameyo

Founded 2003  •  Product  •  500-1000 employees  •  Profitable
Customer Success
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Gurugram
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4 - 8 yrs
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₹8L - ₹15L / yr

Primary/Essential Duties and Key Responsibilities:

  • Proactively manage a portfolio of  customers once the implementation phase is completed
  • Develop and build strong relationships with key customer stakeholders 
  • Understand customers’ needs and priorities to optimize the use of the platform
  • Identify new opportunities: up-sell, cross-sell, additional training
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how we can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and Support inquiries in a timely and productive manner
  • Coordinate small customer projects

Required Qualifications: 

  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
  • Exceptional oral and written communication skills and attention to detail
  • Minimum 4-5 years experience 

Travel Requirements:

          Open to travel.
Job posted by
Pallavi Gupta

Tech Lead

at Ameyo

Founded 2003  •  Product  •  500-1000 employees  •  Profitable
Java
Spring Boot
Microservices
Object Oriented Programming (OOPs)
HLD
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Gurugram
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5 - 12 yrs
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₹14L - ₹30L / yr

Please find the JD Below:

 

Job title- ATL/Technical Lead

 

Experience

  1. Must have experience
    1. Extensive product development experience
    2. 5-10 years experience in back end Java Development
    3. Possess advanced knowledge of object-oriented design and development (OOA/OOD). 
    4. Team task assignment, mentoring and helping resolve issues 
    5. Self-starter, ability to work with minimal supervision.
    6. Skilled at working collaboratively in a team-oriented environment. 
    7. Excellent problem-solving skills. Curious and adept at researching project-related issues and challenges.
    8. Excellent debugging skills

 

  1. Good to have
    1. Experience in SOA and microservice deployment model.
    2. GWT development experience
    3. Experience of working in an Agile development model
    4. Mixed experience in different type of organizations - product start up and large enterprises

Other Skills

  1. Strong Analytical skills
  2. Acumen for understanding customer's business goals
  3. Process oriented- Following current processes and partner in process improvement.
  4. Data oriented- Using data and knowledge base for solving current problem at hand and creating software knowledge base for future use.
  5. Ability to juggle multiple development and design tasks simultaneously.

 

Job posted by
Pallavi Gupta

Sales Executive

at Ameyo

Founded 2003  •  Product  •  500-1000 employees  •  Profitable
Sales
Business Development
SaaS
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NCR (Delhi | Gurgaon | Noida)
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1 - 3 yrs
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₹3L - ₹5L / yr

Job Description- Business Development Executive

 

This is Purely a remote position based out of Ameyo’s Delhi Sales office.

The individual will be accountable for product Introduction, Demo, Customer adoption, Initial revenue generation, and customer satisfaction, of low net worth clients.

Key Responsibility Area:-

 

- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

- Understanding customer business processes, needs and requirements

- Need to follow complete sales cycle from lead qualification to sales closure and revenue generation.

- Research accounts, identify key RPC's and generate interest.

- Perform effective online demos to prospects

- Sending business proposals and negotiations.

- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.

- Developing in-depth knowledge of product features and benefits.

- Utilizing virtual meetings to build relationships with new customers.

- Processing customers' purchase orders and liaising with project and service team to ensure the timely delivery of ordered products.

- Advising customers on suitable product selection based on their needs and specifications.

 

Requirements: -

 

  • Any UG/PG with excellent listening and presentation skills.
  • Proven work experience of 2 years in inside sales.
  • Technically proficient on SAAS platform and understanding of telecom products
  • Customer-focused with the ability to understand the client queries
  • Extremely process-oriented
  • Contact centre solution understanding is an added advantage
  • Ability to multi-task, prioritize, and manage time effectively.
  • Building strong relationship with CX level.
  • Excellent negotiation and consultative sales skills.
  • Exceptional customer service skills.
  • Proficiency in all Microsoft Office applications and Salesforce (CRM) software.
  • Worked in a similar industry.
  • Handled high profile, B2B clients

 

Job posted by
Pallavi Gupta

Senior Software Engineer

at Ameyo

Founded 2003  •  Product  •  500-1000 employees  •  Profitable
Java
Spring Boot
Microservices
Agile management
Object Oriented Programming (OOPs)
Design patterns
Data Structures
Algorithms
HLD
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Noida, Delhi
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3 - 11 yrs
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₹10L - ₹25L / yr

Job title- SSE/Associate Technical Lead/Technical Lead


Experience


    1. Extensive product development experience

    2. 4-8 years experience in back end Java Development

    3. Possess advanced knowledge of object-oriented design and development (OOA/OOD). 

    4. Team task assignment, mentoring and helping resolve issues 

    5. Self-starter, ability to work with minimal supervision.

    6. Skilled at working collaboratively in a team-oriented environment. 

    7. Excellent problem-solving skills. Curious and adept at researching project-related issues and challenges.

    8. Excellent debugging skills


 


    1. Experience in SOA and microservice deployment model.

    2. GWT development experience

    3. Experience of working in an Agile development model

    4. Mixed experience in different type of organizations - product start up and large enterprises

Other Skills

  1. Strong Analytical skills

  2. Acumen for understanding customer's business goals

  3. Process oriented- Following current processes and partner in process improvement.

  4. Data oriented- Using data and knowledge base for solving current problem at hand and creating software knowledge base for future use.

  5. Ability to juggle multiple development and design tasks simultaneously.

 
Job posted by
Pallavi Gupta
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