Job Description- Business Development Executive
This is Purely a remote position based out of Ameyo’s Delhi Sales office.
The individual will be accountable for product Introduction, Demo, Customer adoption, Initial revenue generation, and customer satisfaction, of low net worth clients.
Key Responsibility Area:-
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understanding customer business processes, needs and requirements
- Need to follow complete sales cycle from lead qualification to sales closure and revenue generation.
- Research accounts, identify key RPC's and generate interest.
- Perform effective online demos to prospects
- Sending business proposals and negotiations.
- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
- Developing in-depth knowledge of product features and benefits.
- Utilizing virtual meetings to build relationships with new customers.
- Processing customers' purchase orders and liaising with project and service team to ensure the timely delivery of ordered products.
- Advising customers on suitable product selection based on their needs and specifications.
Requirements: -
- Any UG/PG with excellent listening and presentation skills.
- Proven work experience of 2 years in inside sales.
- Technically proficient on SAAS platform and understanding of telecom products
- Customer-focused with the ability to understand the client queries
- Extremely process-oriented
- Contact centre solution understanding is an added advantage
- Ability to multi-task, prioritize, and manage time effectively.
- Building strong relationship with CX level.
- Excellent negotiation and consultative sales skills.
- Exceptional customer service skills.
- Proficiency in all Microsoft Office applications and Salesforce (CRM) software.
- Worked in a similar industry.
- Handled high profile, B2B clients
Shubham Vishwakarma
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About Ameyo
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Senior Manager - Research
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale.
upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
- upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
- We were also covered by the Financial Times along with other disruptors in Ed-Tech
- upGrad is the official education partner for the Government of India - Startup India program
- Our program with IIIT B has been ranked #1 program in the country in the domain of
- Artificial Intelligence and Machine Learning
Role Summary
As a User Research Professional you will establish UX Research practice for your pods and collaborate closely with the product and tech leadership to shape our products. You will work with your peer(s) to set clear methods, standards and metrics for gathering qualitative and quantitative insights to continuously deepen the actionable knowledge of our product teams.
You will work with teams to develop research awareness, skills for engaging learners, community and experts, also knowledge for discerning what is important to take into product or innovation practices. You will maintain the highest level of research rigour across all types of studies and constraints. In addition to laying the foundation for user research for your pods, you will conduct and lead key research activities, applying quantitative or qualitative research methodologies to generate actionable insights for our products, brand and strategic direction. Your success will be the team’s commitment to research practices and knowledge of deep learning practices which are hidden in plain sight from across India's hinterland to metros.
Roles & Responsibilities
- Lead and coach team of UX researchers across any one of the Discovery and Growth, Learning experience, Careers, and Breakout pods
- Partner with User Researchers, Design Leads, Product Managers, and Engineering managers to drive all stages of research from early product direction through summative validation in an Agile work environment
- Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with cross-functional teams, multiple devices, brands, and platforms, in order to find opportunities to further improve the user experience
- Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development
- Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
- As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment
- Design, recruit and moderate research studies regularly (both in-person and remote)
- Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
- Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way
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- You have 6+ years of experience as a User Research Leader with experience building successful practices inside of companies
- You have to lead a team of at least 4 people
- You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge of quantitative methods
- You know how to analyze and work with design, business, and product data tracking
- You have an excellent knowledge of UX standards, and bring a deep background in psychology, social sciences, or anthropology to the practice
- You have strong oral and written communication skills in both Hind, English, and ideally one other language relevant to our deep reach in India. Any other language is a bonus.
- Your excellent presentation skills will help you collaborate with team members from a wide range of teams and geographies across India.
- You have experience in working in an agile environment and the ability to adapt quickly to changing product priorities
- BA or MS in Psychology, Anthropology or Design with a strong focus on User Research is an added bonus
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Commercial Lending provides a key ingredient in determining a Bank’s / FI’s profitability. The business is quite dynamic and posed with many challenges around Automation, Decisioning, Workflows and disconnected Processes to name a few. Solving these real-world problems with best of the breed technology stack, the team is quite dynamic, versatile and self-equipped with a variety of skills. The Job might be the right fit for you if:
You enjoy solving problems and create solutions
If you don’t know the answer, you will dig until you find it
You love learning about processes and ideating them
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- Collaborate with testers to analyze defects, verify behavior, and resolve issues.
- Identify, re-engineer and document business processes and metrics and identify improvement opportunities where existing processes / workflows may be streamlined or improved to deliver greater effectiveness and efficiency.
- Develop, maintain and distribute business process workflows documentation to stakeholders.
- Assess and project the impact of system changes on users and internal and external clients or stakeholders.
- Be a SPOC for managing and maintenance of these Processes, Workflows while building and contributing to these within Product in an Agile manner. Attend all the relevant scrum ceremonies.
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- Isolate and resolve complex configuration issues.
- Train internal employees or external clients on processes, BPMN and CMMN principles or practices. Conduct one-on-one or classroom training depending upon the size or desire of the audience.
What you bring:
Skills
- Good database skills with excellent query writing skills.
- Deep Understanding of case life cycle management, business process management (BPM).
- Exposure to form design including Java, HTML, CCS, XML, JSON and Angular.
- Knowledge of APIs (REST & SOAP).
- Excellent analytical, decision-making, problem-solving, and time management skills.
- First-rate verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors).
- Ability to meet deadlines and communicate status appropriately and timely.
- Ability to travel.
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Qualifications
- Degree or equivalent
Competencies
- Fluent in English
- Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
- Able to create clear technical specifications from business requirements
- Organized approach – manage and adapt priorities according to client and internal requirements
- Excellent co-ordination and management skills
- Enthusiastic, highly motivated and detailed oriented with "can do" attitude
- Innovative Contributor – able to identify & suggest & drive improvements with team (locally & globally)
- Must be able to perform under pressure
- Willing to work in Flexible schedule, as the role is part of a global team
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon