Business Developer

What You'll Be Doing?

● Market analysis and opportunity identification.

● Revenue growth through various business channels.

● Work on leads and convert them into retainers/projects.

● Strategic partnership development.

● Content partnership negotiation. .

What You Need?

● A minimum of 5 years of experience in business development.

● Has a network of marketing professionals in your region or across the country

● Strong understanding of content and creative industry

● Excellent communication and interpersonal skills.

● Bachelor's degree in Business, Marketing, or related field; MBA is a plus

If interested kindly share your updated cv at 82008 31681

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Must Have Skills:

• Experience with the .NET framework and .NET Core technologies: C#
• Writing and consuming REST API/Web API in .Net framework, .Net Core, EF Core
• Experience with frontend technology - ReactJS
• Knowledge of Reporting like Xtra Reports or PDF Generation Libraries
• Good knowledge and working experience in Microservice Architecture In Azure Cloud Env.
• Advanced understanding of Azure Web App, Azure Storage Accounts, Azure Databases (PostgreSQL, MS Sql), OAuth2 Authentication (Auth Flows)
• Strong understanding of OOPS Concepts
• Very Good understanding of common cloud patterns, like messaging (consuming + producing messages), scaling, api patterns, (for example: IOSP or SOLID), etc.
• Strong knowledge of Unit Testing Tools
• RDBMS Concepts, MS-SQL Server
• Writing & Optimizing SQL Queries for best performance
• Excellent Aptitude, Attitude and Communication Skills
• 
  

Good to have Skills:

• Knowledge of HTML, Bootstrap, CSS, and Responsive Design
• Typescript / React and/or Terraform for IaC
• Enterprise service bus technologies, idelly Azure Serivce bus
• Knowledge in Azure hosting services
• Docker
• Entity Framework/LINQ, MVC
• Strong understanding of current design patterns & best practices
• Knowledge of Agile methodology and JIRA
• Knowledge CI/CD pipeline to deploy applications in Azure
• Understand the architecture and design lingoes and work with lead developers

Key Responsibilities:

• Convert design and architecture to code using best practices
• Able to troubleshoot and debug the code, write code with best coding practice and perform unit & Integration testing
• Design and develop software applications
• Work with Scrum Team to prioritize tasks and ensure deadlines are met
• Communicate and actively participate in client call and understand requirements
• Demonstrate expertise in a variety of software concepts (object-oriented design), practices (design patterns), and procedures (troubleshooting defects)
• Use and set-up CI/CD pipeline

Apply

Job Description

India Leaders for Social Sector (ILSS) is a nonprofit that aims to be India's preeminent leadership development organization for the social sector. We aim to strengthen the social sector through talent infusion and upskilling programs, in order to create catalytic impact at scale.



Overview:

In order to achieve the mission, ILSS has a 2 pronged approach:

- Bringing talent from across sectors into leadership and board positions in the social sector

- Running research-backed skill building programs in key domains for the social sector leaders

- Since 2017, ILSS has run successful programs like:



17 hybrid (in-person and online) Leadership Programs, designed to enable senior leaders from various sectors to make informed transitions into the social sector. The program currently has 350+ Alumni out of which 100+ have already transitioned to the social sector.

• The Fundraising Program with over 200+ Alumni, and growing
• The Board Program for CXOs in the corporate sector to serve as board members for social impact organizations
• The Emerging Women Leaders Program that focuses on catalyzing the impact of women leaders in mid-to-senior level social sector positions.
• Social purpose organization(SPO) Governance program focused on empowering SPO leaders to help them build or strengthen effective boards.



ILSS is aiming to launch 12 new programs in the next 6 years.

Position Summary:

ILSS is looking to hire a Director to lead the Sales & Outreach vertical. The role would be responsible for building relationships within corporates as well as leading social sector organizations and achieving target intake of high quality candidates for various programs.

• Develop and execute strategic plan to achieve targets for trained numbers across programs and expand our customer base
• Sensitize senior corporate leaders about social sector awareness. Position Own and hit/exceed annual targets for all training programs
• Partner with customers (Corporates and Social Sector Organizations) to understand their business needs and objectives
• Build and maintain strong, long-lasting relationships with target organizations
• Effectively communicate the value proposition of ILSS programs through proposals and presentations to the leadership of target organizations (Top CSRs, top 1000 NGOs) and position as their partner of choice for capacity building

We are looking for a committed and collaborative individual, who will work in a highly dynamic environment with a closely-knit, highly motivated and entrepreneurial team. Hence, it is an amazing opportunity for individuals who are passionate about working in the social impact space.

Job Location - Delhi-NCR



Required qualifications, skills and experience

- 15+ years of experience in sales and outreach in a B2B environment, preferably in higher education

- Previous experience as a sales director or in a similar role

- Ability to communicate, present and influence all levels of the organization, including executive and C-level

- Proven ability to drive the sales process from plan to close

- Proven ability to articulate the distinct aspects of products and services

- Proven ability to position products against competitors

- Demonstrable experience as head of sales, developing client-focused, differentiated solutions

- Excellent listening, negotiation and presentation skills

- Excellent verbal and written communication skills

- Strong project management skills managing complex, multifaceted projects resulting in measurable successes.

- Experience in building/leading a small team

- MBA in sales or related field



Compensation

Depending on the candidate's experience, ILSS offers compensation that is at par with Indian philanthropy pay scales.

Key Accountabilities:

·        Lead origination – conceptualize and develop implementable annual business plans to support growth of the Business Vertical / Organization. Meeting consultants, business influencers, EPC Contractors, OEMs.

·        Locate or propose potential business deals by contacting potential partners; discover and explore opportunities including comprehensive evaluation of opportunities and undertaking feasibility studies. Joint meeting with Applications team to understand project requirement, customer expectations, propose practical solution. Regular follow up and closing the deal.

·        Evaluate business potential and competition through continuous mapping of competing market players in terms of current business and new areas of business development.

·        Develop negotiating strategies by studying – OEM price inputs, Competition, Client requirements, Our capabilities.

·        Develop and nurture the BD team to work seamlessly with cross functional and business teams for achievement of desired results and timely submission of bids in the competitive bidding process.

·        Establish, build and maintain an excellent network in Oil and Gas Sector Companies, PSUs, LSTK/EPC Contractors, liquid customers, and industry associations to acquire market information, sustain current business as well as develop/incubate new businesses for growth.

·        Development of green field projects (Includes opportunities in D-O-N sector) and ensure adequate pipeline of projects/implementable ideas.

·        Constantly scout for attractive M&A opportunities to grow the business inorganically, especially in the areas of our interests.

·        Capture emerging O&M opportunities to retain the overall profitability for the business 

·        BE with additional qualifications, if any

At least 10 – 15 years’ experience in similar business.

Job description

Roles and Responsibilities

• Must have experience in generating leads for IT services like Mobile App, Software Development, Web Application ( For International Market )
• Lead generation of new leads for regular sales cycles for IT Industry.
• Good Knowledge of lead generation and market research through Linkedin and Email.
• Who can build the tie-ups with the IT companies from USA,UK and Europe.
• Develop and maintain relationships with key stakeholders to ensure that all lead sources are properly identified, tracked and optimized in order to maximize revenue.
• Oversee client relationship management through direct contact and other channels as needed.
• Provide support on marketing initiatives.
• Work closely with sales managers/representatives to develop strategies to drive conversion rates across multiple channels
• Working experience with staffing augmentation

Desired Candidate Profile

• Bachelor's degree in business, marketing or related field
• Minimum of 4 years of experience as a lead generation specialist with an emphasis on lead generation and/or sales automation
• Experience working within the marketing industry is preferred
• Must have strong communication skills
• Strong analytical abilities

Office Timing : 12 PM to 9 PM

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration 

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

• Configure assets as per their compliance applications.
• Does Hardware and software related troubleshooting.
• Addressing Application related concerns via a remote tool
• Address escalation and priority concerns (VIP users) 
• Trouble shooting on all kind of desktop calls. 
• Configuring network services such as LAN. Win proxy & DNS services. 
• Installation & Troubleshooting of printer calls. 
• Configuration of MS Outlook, Outlook Express & solving related problems on user systems.  
• Installing & configuring different Windows based Application Software’s. 
• Configuring and troubleshooting for RDP.  
• Installing & configuring client system to the domain. 
• Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems. 
• User profile management. 
• Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users. 

We are currently looking for Senior Recruiters & Recruitment Executives for our Job Search Services department.

Responsibilities:
 

• Research, register and apply for jobs available overseas, as per the client's requirement.
• Develop and implement a search strategy that includes recruitment agencies, employer websites, job boards and social networks.
• Understand the client's profile and suggest the availability of jobs as per their requirement.
• Review resumes and credentials for appropriateness of skills, experience and knowledge.
• Understand different skill sets and job descriptions and apply for the right job on job portals, recruitment boards, recruitment agencies & directly company's website.
• Ability to interact with the clients on call and email on their job search services.
• Coordinate responses and interview schedules with clients, as needed.