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This role is crucial in fostering a high-performance environment, building HR processes that align with business goals, and championing employee engagement and retention. You will collaborate across departments to enhance employee experience, ensuring alignment with our brand values and mission.

Responsibilities:

Talent Acquisition & Onboarding

• Develop and execute recruitment strategies that attract top talent suited to a fast-paced environment.

• Oversee onboarding programs to ensure seamless integration and alignment with the company culture.

• Partner with hiring managers to fulfill staffing needs and forecast talent requirements.

Performance Management

• Lead the performance management process, setting KPIs aligned with business objectives.

• Drive a continuous feedback culture and conduct regular performance appraisals.

• Implement training and development programs to promote career progression.

Employee Engagement & Retention

• Develop and execute initiatives to maintain high morale and foster a positive workplace.

• Plan and manage employee engagement activities that reflect our brand’s energy and enthusiasm.

• Monitor employee satisfaction and address concerns proactively.

HR Policies & Compliance

• Review, update, and enforce HR policies that support a growth oriented, agile culture.

• Ensure compliance with labor laws and industry standards to mitigate risks.

• Develop strategies to minimize attrition while aligning policies with company values.

Learning & Development

• Identify skills gaps and implement training programs to support employee growth.

• Facilitate coaching, and mentoring programs.

• Promote a learning culture through continuous improvement initiatives.

Requirements:

• Master’s degree in Human Resources, Business Administration, or a related field.

• 5+ years of experience in HR, preferably within a D2C or high-growth environment.

• Strong understanding of HR best practices and labor laws.

• Demonstrated success in talent acquisition, performance management, and employee engagement.

• Excellent interpersonal and communication skills.

• Ability to multitask, prioritize, and thrive in a dynamic environment.

• Proficiency in HR software (e.g., Keka or similar HRMS tools).

Job Description:

As a Lead Zoho Trainer, you will play a key role in developing a highly skilled internal talent pool by conducting comprehensive Zoho application training programs. You will be responsible for designing, implementing, and continuously improving learning curricula that enhance employees' expertise in Zoho CRM, Analytics, Creator, Desk, Projects, and other related Zoho applications.

Key Responsibilities:

• Design and develop structured training modules and content for various Zoho applications.
• Conduct regular training sessions (virtual & on-site) for internal employees, ensuring practical understanding and proficiency.
• Maintain updated knowledge of Zoho suite advancements, regularly revising training materials.
• Monitor trainee performance, provide feedback, and conduct assessments to ensure skill development aligns with organizational objectives.
• Mentor and guide junior trainers, building a strong internal training team.
• Collaborate with Project Managers, Implementation Consultants, and Developers to identify training gaps and develop tailored learning solutions.
• Generate reports and insights on training effectiveness and suggest continuous improvements.

Skills & Qualifications Required:

• Minimum 3–5 years of experience as a Zoho Trainer, Consultant, or Implementation Specialist.
• Expertise across multiple Zoho applications (CRM, Creator, Analytics, Projects, Desk, etc.).
• Certified Zoho trainer or equivalent professional certification preferred.
• Strong presentation, communication, and interpersonal skills.
• Excellent problem-solving skills and ability to explain complex processes in simple terms.
• Ability to independently develop effective training material using digital learning tools.
• Prior experience mentoring or leading teams is highly desirable.

Educational Qualification:

• Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related fields.
• Zoho certification (desirable).

Why Join Us:

• Competitive remuneration and benefits.
• Continuous learning & professional development opportunities.
• Collaborative and supportive work culture.
• Opportunity to influence and shape talent capabilities within a growing service organization.

Title: ServiceNow Development / Architect(CSM)

Exp: 3 - 10 years

Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai

• Responsible for end-to-end architecture of new products – Concepts, Architecture, Design & Delivery, Roll-out and Customer Success.
• Lead, manage, and mentor a team of 15+ internal engineers.
• Architect scalable, robust and cost-effective solutions in a cloud environment.
• Take complete ownership of the Non-Functional Requirements and in driving the technology road-map.
• Work with technical leaders in other groups like R&D, Marketing and Customer Service, etc. in understanding the pain points and work with the engineering leaders to address them Identify applications for new technologies and lead implementation.
• Help define and maintain principles, guidelines, reference architectures, standards, road maps, and patterns especially as they pertain to custom application development

Responsible for overall, management of all statutory compliances with documentation

1. Working on data, reconciliation statements for assessments, audits etc

1. Preparation & Submission of Monthly/periodical compliance MIS and statements, financial reports as may be required or prescribed.

1. Responsible for preparation and management of books of accounts, accounts finalization.

1. Preparation and review of Financial Statements as per Ind As, audit co-ordination

1. Team Management

1. Tally and MS Office knowledge

Location:- Pune

Experience: CA with 5-6 years

Should have knowledge of web frameworks, such as Django, HTML and CSS and Python programming language.

Should have relevant work experience in coding and web development.
Good knowledge of Python and Django
Good knowledge of HTML5, CSS3 and Javascript,
Good knowledge of MY SQL database
Knowledge of Django REST framework, API.

Education Qualification- bachelor's degree in computer science, information management systems or a related field.

Work Experience - 1 to 2 years (Required)

Job Type: Full-time

Salary: ₹15,000.00 - ₹25,000.00 per month

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

Qualifications & Responsibilities 

• Strong hands-on experience with Java; full-stack development
• Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs
• Deploy and maintain Applications/Systems
• Work with other software engineers for one or more Agile scrum teams assigned to work on the project · Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions, issues, and plans to technology leadership
• Develop reusable patterns and encourage innovation that will enhance team velocity · Collaborate on the design with other team members and product owners, both inside and outside the scrum team
• Estimate engineering work effort for the engineering team and effectively identify and prioritize the high impact tasks
• Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines
• Drive a quality mindset within the team

Skills: 

• 2+ years of full Software Development Life Cycle experience
• 2+ years of experience working as a full-stack java developer
• 1+ years of web development with AngularJS
• Experience or familiarity with technologies such as WSDL, REST and/or SOAP web services, XML, JBoss, Adobe CQ5 DAM, HTML5, CSS3, Bootstrap, Hibernate, Spring.