Web Developer

Customer Support Executive – Medica Ultimate Software

Company: OneSpider Technologies LLP

Location: Lower Parel (East), Mumbai (10 Mins Walking From Station)

Job Type: Full-time, On-site

Working Days: Monday to Saturday, 10.00 am To 07.00 pm

Role Overview

We are looking for a Customer Support Executive to assist our existing customers who use Medica Ultimate, our complete business management software.

The ideal candidate should have a good understanding of accounting and GST, strong communication skills, and a customer-focused approach.

The role involves resolving customer queries, providing software training, and ensuring smooth usage of the software. All support will be provided online through remote tools such as AnyDesk or UltraViewer.

Key Responsibilities

• Provide prompt and effective support to customers over the phone and through remote access.
• Resolve issues related to billing, accounting, GST, and software usage.
• Conduct online training sessions for customers on Medica Ultimate features.
• Record and track all customer interactions to ensure timely resolution.
• Coordinate with the internal technical team for escalated cases.
• Maintain professionalism and ensure high levels of customer satisfaction.

Desired Candidate Profile

Education:

• Commerce (B.Com, BAF, BMS, BBA, BBI, M.Com) graduates preferred.
• 12th (Commerce) candidates with customer support experience may also apply.

Experience:

• 0 to 1 year of experience in customer support, accounting, or software support.
• Freshers with good accounting and GST knowledge are welcome.

Skills Required:

• Basic knowledge of accounting, billing, and GST.
• Familiarity with remote access tools like AnyDesk or UltraViewer.
• Good computer skills and proficiency in MS Office.
• Strong communication and problem-solving abilities.
• Patience and a customer-oriented attitude.

Why Join OneSpider Technologies LLP

• Opportunity to build your career in customer support and software training.
• Hands-on experience with business management software used by real clients.
• Supportive and growth-oriented work environment.

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• Analyze complex data sets to identify trends, patterns, and insights to drive business decisions.

• Collaborate with cross-functional teams in an Agile environment to define and implement data-driven solutions.

• Create and maintain detailed reports and dashboards to track key performance indicators (KPIs).

• Work closely with product owners, developers, and stakeholders to ensure data requirements are met effectively.

• Utilize Jira for task management, sprint planning, and tracking project progress.

• Provide guidance and mentorship to junior team members in data analysis techniques and best practices.

Key Responsibilities:

- Design, develop, and maintain scalable applications using Python and TypeScript.

- Work with cutting-edge tech, building solutions using Large Language Models.

- Architect and optimise cloud infra for efficiency, security, and scalability (AWS, Azure, or GCP).

- Integrate and deploy APIs, databases, and front-end interfaces seamlessly.

- Lead code reviews to uphold coding standards and mentor junior developers.

Required Skills and Qualifications:

- 8+ years in software development with expertise in Python and TypeScript.

- Exposure to building or integrating solutions using LLMs.

- Proven ability to lead teams or projects, ensuring high quality outcomes.

- Proficiency in managing cloud environments (AWS, Azure, or GCP).

- Hands-on experience with CI/CD pipelines, containerisation and Infrastructure-as-Code.

- Strong skills in SQL/NoSQL databases and performance tuning.

- Exceptional analytical and debugging skills.

Nice to Have:

- Experience with vector databases (e.g. Weaviate or Milvus) for semantic search or embedding storage.

- Familiarity with Gen AI frameworks and tools (e.g., LangChain, LlamaIndex).

- Familiarity with frontend frameworks (Next.js or Angular).

- Active contributions to open-source projects or a strong GitHub portfolio.

What We Offer:

- Opportunity to work with the latest in Generative AI.

- Competitive salary and comprehensive benefits.

- A forward-thinking, collaborative environment.

- Flexibility in work policies to foster a healthy work-life balance.

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Responsibilities

• Identify potential customers from amongst a bunch of leads
• Qualify leads from different marketing campaigns as viable sales opportunities
• Contact prospects via emails and cold calls
• Present the company to prospective clients
• Identify client requirements and suggest them with suitable products/services
• Come up with customised product solutions that will help boost customer satisfaction
• Establish long-term relationships with the clients
• Seek new business opportunities in the market proactively
• Keep updated about latest business trends

Requirements

• B.Tech in C.S, I.T, Marketing or related field
• Proven 2+ years of experience as a Business Development Representative, Account Executive or similar job role
• Prior working experience in SaaS startup is must.
• Excellent customer service skills
• Impressive communication skills
• Extensive experience with various sales techniques
• Proven record of achieving sales quotas
• Hands-on experience with CRM software like Zoho, Sales Navigator.
• Familiarity with MS Office - Excel in particular
• Sound knowledge of sales performance metrics
• Should be a Team Player
• Excellent negotiation skills
• Ability to deliver convincing presentations
• Good leadership skills

Responsible for performing full-cycle recruiting functions including but not limited to job understanding, candidate sourcing, social networking, phone screening, email communication, documentation, summary writing and presentation.

Identifying right candidates with the right skills to match the US clients’ requirements Regularly interacting with Account Manager to understand the requirements

Should understand the requirement in depth to ensure quality sourcing and recruiting

Should ensure to revert submit profiles with quick turnaround time for timely submissions to meet sharp deadlines for each requisition

Make use of effective resourcing strategies, such as head hunting, Internet sourcing, networking, employee referrals

Must have experience on full Life Cycle of Recruiting (screening resumes, interviewing, offer extension and post-placement care)

Ability to work as a good team player, Maintaining & building the candidate database

Requirements:

Minimum 2 Years of Full Cycle Recruiting experience particularly in pharmaceutical /scientific/life science domain for US staffing and recruiting industry.

Excellent English language skills including reading, writing and speaking.

Ability to communicate fluently with foreign nationals.

Self-motivated, passionate and energetic professionals.

Comfortable to work in night shift (6.30PM to 3.30AM IST)

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Ability to project manage.
• Good problem-solving skills.

We are looking for a Java/Full stack Developer with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.

Experience : 2+ years

Location : Work from Home (full time)

Notice Period : 0 to 30 days ( Immediate joiners are preferred)

Roles & Responsibilities :

(This role encompassing both API engineering using Java stack and web development. Experience in designing, developing, testing and successfully deploying critical and complex projects.)

• Contribute in all phases of the development lifecycle

• Write well designed, testable, efficient code

• Ensure designs are in compliance with specifications

• Prepare and produce releases of software components

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• Build reusable code and libraries for future use

Required Skill set :

• Java background with a minimum of 2 years experience in Java technologies.

• Experience in designing and developing application backend using frameworks like Spring Boot, Spring MVC, Jersey, JPA, Hibernate, SQL, Linux, JSON, XML, OAuth etc.

• Add on : Experience with frontend technologies like CSS,HTML,Javascript, NodeJS/Express, Angular, React, ExtJS, Vue is preferred

• Experience with both SQL and NoSQL database systems and writing SQL queries

• Strong experience building, designing, and consuming Restful web services.

• Exposure of Cloud Infrastructure - AWS and Alibaba Cloud

• Excellent understanding of ORM and Database concepts

• Experience with developing unit test code using JUNIT, Power Mock/EasyMock/Mockito etc.

• Experience with Git, Maven and CI/CD pipelines to deploy on Cloud applications

• Experience & knowledge on Micro services Architecture and API development using Java, spring, Spring Boot

• Experienced in roles conducting requirements gathering, writing user stories, creating application design and using design patterns

• Good knowledge on credentials/secrets management and data encryption techniques

• Good knowledge on coding standards, design patterns, unit testing.

• Good hands - on BitBucket/Github is preferred.