Product Content Writer

Job Summary:

Technical Support Associates

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

- Provide technical voice support to B2B (enterprise) customers.

- Troubleshoot and resolve issues related to:

- SQL, DNS, VPN, Server Support (Windows/Linux)

- Networking (TCP/IP, routing, firewalls)

- Cloud Services – especially Microsoft Azure

- Application and system-level issues

- Assist with technical configurations and product usage.

- Accurately document cases and escalate unresolved issues.

- Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

- 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

- SQL, DNS, VPN, Server Support

- Networking, Microsoft Azure

- Basic understanding of coding/scripting

- Strong troubleshooting and communication skills

- Ability to work in a 24x7 rotational shift environment

Pls Contact to sairam.akirala

@

kiaraglobalservices.com

798

981 217 8

Location: New Delhi or Remote

Qualifications:

Education: Bachelor’s degree in Business Administration, AI/ML, Data Science, or a related field; MBA preferred.

Experience: Minimum of 5+ years of experience in strategic planning, business development, or operations management, preferably in the AI, IT, or outsourcing industry.

Skills:

• Strong analytical and problem-solving skills.
• Proven ability to craft actionable strategies backed by data-driven insights.
• Excellent communication and stakeholder management abilities.
• Solid leadership experience in managing teams and cross-functional projects.

Technical Knowledge: Understanding of AI, machine learning, and data annotation processes is a strong advantage. Proficiency in tools like Excel, PowerPoint, and data visualization software is required.

Preferred Qualifications:

• Experience in AI-related industries, including data collection, annotation, transcription, or localization.
• Proven track record of driving strategic initiatives that delivered tangible business results.
• Familiarity with global markets and managing offshore teams

Key Responsibilities:

• Strategic Planning
• Market Insights
• Client Growth Strategy
• Operational Optimization
• Performance Tracking
• Revenue and Cost Management
• Innovation Leadership

About Us:

We’re a startup based in Hyderabad. We focus on making speech, text & structured data actionable. We are building an exciting range of products, and have paying customers.

Job Description

We are seeking an experienced Java Developer to join our dynamic team. The ideal candidate

will have 5 to 8 years of hands-on experience in Java development, with a strong understanding

of software  development principles and methodologies. The Java Developer will be

responsible for designing, developing, and maintaining high-quality software solutions that

meet our clients' needs.

  Responsibilities:

·      Designing, developing, and maintaining high-performance and scalable Java applications.

·      Collaborating with cross-functional teams to define, design, and ship new features.

·      Writing clean, maintainable, and efficient code following best practices.

·      Participating in code reviews and providing constructive feedback to peers.

·      Troubleshooting, debugging, and resolving technical issues in a timely manner.

·      Ensuring the performance, security, and scalability of applications.

·      Staying updated with the latest industry trends, technologies, and best practices.

·      Mentoring junior developers and assisting in their professional growth.

·      Develop Spring based server-side components of Enterprise applications.

·      Build self-dependent modules which can integrate with external applications.

·      Develop and manage well-functioning databases and applications

·      Test software to ensure responsiveness and efficiency

What we will bring to the table:

·      Focused opportunity to work on cutting edge technologies

·      Exposure to key customers in India and abroad

·      Work closely with senior leadership that has already developed world class products

·      A learning environment

·      Challenging problems to solve

About the job

     As the AGM - Retention, you will be responsible for developing and implementing our marketing strategy for player retention on the platform. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure player retention on the platform and optimum utilization of all resources. Ideate and execute innovative campaigns for player retention on the platform. You will need to strategize and implement various promotional offers and bonus offers to increase deposits and ARPU. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.

Responsibilities

• Develop and implement a cohesive marketing plan for player retention through various platforms.
• Create aggressive monthly and quarterly retention plans and ensure we meet them.
• Ideate and execute innovative campaigns for player retention on the platform. Strategizing and implementing various promotional offers and bonus offers to increase deposits and ARPU.
• Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
• Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and retention. 
• Prepare regular reports and presentations on marketing metrics.
• Conduct market analysis to identify challenges and opportunities for growth.
• Provide guidance and ideas to organize effective marketing events.
• Conduct thorough competitive analysis to stay informed and ahead of the competition.

Requirements

Qualifications

• Demonstrable experience in a senior role leading customer retention as well as designing and implementing successful marketing campaigns.
• Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
• Advanced Excel skills, and knowledge of SQL and tableau is preferable.
• Ability to creatively solve business problems through strategic and innovative approaches.
• Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
• Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
• Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
• Ideally, should have gaming or e-commerce industry experience.

About BLITZPOKER

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

In India, majority- owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.