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• To be well versed in C#, ASP.NET, HTML, JavaScript, Ajax, OOPs concepts and SQL Server.
• Involved in code development and implementing database changes.
• Should have experience in complete SDLC Process.
• Candidate should have good analytical and problem solving skills.
• Should be a results oriented and good team player.

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

Role Overview:

We are seeking a highly skilled and motivated Data Scientist to join our growing team. The ideal candidate will be responsible for developing and deploying machine learning models from scratch to production level, focusing on building robust data-driven products. You will work closely with software engineers, product managers, and other stakeholders to ensure our AI-driven solutions meet the needs of our users and align with the company's strategic goals.

Key Responsibilities:

• Develop, implement, and optimize machine learning models and algorithms to support product development.
• Work on the end-to-end lifecycle of data science projects, including data collection, preprocessing, model training, evaluation, and deployment.
• Collaborate with cross-functional teams to define data requirements and product taxonomy.
• Design and build scalable data pipelines and systems to support real-time data processing and analysis.
• Ensure the accuracy and quality of data used for modeling and analytics.
• Monitor and evaluate the performance of deployed models, making necessary adjustments to maintain optimal results.
• Implement best practices for data governance, privacy, and security.
• Document processes, methodologies, and technical solutions to maintain transparency and reproducibility.

Qualifications:

• Bachelor's or Master's degree in Data Science, Computer Science, Engineering, or a related field.
• 5+ years of experience in data science, machine learning, or a related field, with a track record of developing and deploying products from scratch to production.
• Strong programming skills in Python and experience with data analysis and machine learning libraries (e.g., Pandas, NumPy, TensorFlow, PyTorch).
• Experience with cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker).
• Proficiency in building and optimizing data pipelines, ETL processes, and data storage solutions.
• Hands-on experience with data visualization tools and techniques.
• Strong understanding of statistics, data analysis, and machine learning concepts.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Knowledge of microservices architecture and RESTful APIs.
• Familiarity with Agile development methodologies.
• Experience in building taxonomy for data products.
• Strong communication skills and the ability to explain complex technical concepts to non-technical stakeholders.

• Should have good hands-on experience in Informatica MDM Customer 360, Data Integration(ETL) using PowerCenter, Data Quality.
• Must have strong skills in Data Analysis, Data Mapping for ETL processes, and Data Modeling.
• Experience with the SIF framework including real-time integration
• Should have experience in building C360 Insights using Informatica
• Should have good experience in creating performant design using Mapplets, Mappings, Workflows for Data Quality(cleansing), ETL.
• Should have experience in building different data warehouse architecture like Enterprise,
• Federated, and Multi-Tier architecture.
• Should have experience in configuring Informatica Data Director in reference to the Data
• Governance of users, IT Managers, and Data Stewards.
• Should have good knowledge in developing complex PL/SQL queries.
• Should have working experience on UNIX and shell scripting to run the Informatica workflows and to control the ETL flow.
• Should know about Informatica Server installation and knowledge on the Administration console.
• Working experience with Developer with Administration is added knowledge.
• Working experience in Amazon Web Services (AWS) is an added advantage. Particularly on AWS S3, Data pipeline, Lambda, Kinesis, DynamoDB, and EMR.
• Should be responsible for the creation of automated BI solutions, including requirements, design,development, testing, and deployment

You would possess experience building web applications using MVC frameworks (Reactjs, Redux) in a service-oriented environment.

• In-depth experience in object oriented Javascript.
• Excellent knowledge of professional software engineering practices and best practices for the full Software Development Lifecycle, including coding standards, code reviews, source control management, build processes, testing and operations.
• Proficiency to code in front-end technologies such as Javascript/HTML/CSS.