10+ Operations management Jobs in Bangalore (Bengaluru) | Operations management Job openings in Bangalore (Bengaluru)

Role: Our client is looking for a highly motivated Support Operations Manager to oversee our growing support function and ensure seamless operations for our B2B SaaS platform. In this role, you will lead and mentor a team of Customer and Technical Support Specialists, drive process improvements, and act as the escalation point for complex technical issues. Your work will directly impact customer satisfaction, retention, and the overall success of client's support delivery.

Responsibilities:

Team Leadership and Operations Management:

• Supervise, mentor, and coach a team of Customer and Technical Support Specialists.
• Monitor team performance through KPIs (e.g., response time, resolution time, CSAT).
• Set goals, conduct regular one-on-ones, and support career development.
• Drive hiring, onboarding, and training of new support team members.

Customer Support Oversight:

• Oversee the resolution of high-impact or escalated customer issues.
• Maintain a high level of customer satisfaction by ensuring timely and quality responses.
• Continuously assess team workloads and adjust resource allocations to ensure optimal coverage.

Process Improvement and Strategy:

• Develop and implement support processes, SLAs, and quality assurance measures.
• Identify patterns in support tickets and collaborate with product/engineering to mitigate recurring issues.
• Lead initiatives to improve ticket deflection through documentation, self-service resources, and product enhancements.

Cross-functional Collaboration:

• Act as the voice of the customer internally by sharing feedback with Product, Engineering, and Customer Success teams.
• Work closely with QA and Product teams during feature rollouts or product updates.
• Participate in product roadmap discussions and influence support-related enhancements.

Tools, Reporting, and Documentation:

• Maintain and optimize support systems (Hubspot, JIRA, etc.).
• Generate and share regular reports on support metrics with leadership.
• Ensure the creation and maintenance of internal and external knowledge bases.

Qualifications and Skills:

• Experience: 8+ years in a technical support role, with at least 4 years managing or leading a support team in a B2B SaaS environment.
• Technical Skills: Hands-on experience with troubleshooting web-based applications, APIs, and cloud platforms.
• Leadership: Proven ability to lead high-performing support teams and handle escalations under pressure.
• Customer Orientation: Strong customer-first mindset with excellent problem-solving skills and empathy.
• Communication: Exceptional verbal and written communication skills.
• Tools: Proficiency with support tools such as Hubspot, JIRA, Zendesk, or similar platforms.
• Analytical Mindset: Ability to use data to identify trends, measure success, and drive decisions.

Preferred Qualifications:

• Experience supporting enterprise-level B2B clients.
• Familiarity with wholesale, distribution, or e-commerce platforms.
• Exposure to working in the US/EST time zones or supporting global customers.

Benefits:

• Opportunity to work with a fast-growing B2B SaaS company making a tangible impact in the wholesale and distribution space.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for growth and professional development.

Role location: Bengaluru, Koramangala Office, 5 days WFO.

** Please only apply if your qualifications match the required description**

About the Role

At Clink, we are building something bold and ambitious—and the Founder’s Office is at the center of it all. As a Founder’s Office Associate, you’ll work directly with the CEO and leadership team to help scale the company, own strategic initiatives, and ensure smooth execution across teams.

This role is perfect for someone who thrives in fast-paced, ambiguous environments, loves taking ownership, and wants exposure to the full spectrum of building a startup operations, strategy, hiring, fundraising, and partnerships.

If you’re passionate, hardworking, and eager to take responsibility, this is your chance to create real impact at an early-stage company.

Key Responsibilities

• Multi-Project Ownership: Lead and support critical projects across business operations, growth, hiring, and partnerships.
• Process Building: Help design and implement scalable processes and SOPs for a growing organization.
• CEO Support: Work closely with the Founder on strategic priorities, investor updates, internal communications, and key decisions.
• Cross-Functional Execution: Ensure alignment across teams and facilitate collaboration to move fast on high-impact initiatives.
• Research & Strategy: Conduct market research, competitor benchmarking, and prepare insights to support leadership decision-making.
• Hiring Support: Partner with leadership to drive recruitment processes, from sourcing to candidate engagement.
• General Problem-Solving: Be the go-to person for tackling urgent or ambiguous challenges that don’t have a clear owner.

Requirements

• Experience working at early-stage startups (internships or full-time).
• Prior professional, internship, or college leadership experience handling multiple tasks/projects at once (e.g., societies, fests, or work-study roles).
• Strong organizational skills with the ability to prioritize and execute in high-pressure situations.
• A passionate, hardworking, and responsible approach to problem-solving and ownership.
• Excellent communication and interpersonal skills.
• Growth mindset with the ability to thrive in ambiguity.

About Clink

Clink is revolutionizing the way restaurants engage with their customers. By offering AI-driven tools, Clink empowers restaurants to manage their marketing and customer relationships directly, helping them deliver personalized offers, rewards, and innovative services that boost customer loyalty and foot traffic. One of Clink's standout features, Instagram Rewards, turns social media engagement into significant rewards for customers, creating stronger connections with the restaurant. To learn more, visit: Clink Rewards.

Why Join Us?

• Direct exposure to the Founder and core leadership team.
• Work on high-impact projects across strategy, growth, and operations.
• Be part of the 0 → 1 journey of scaling an early-stage startup.
• Fast-paced learning environment where responsibility and ownership come early.
• A culture that rewards initiative, creativity, and results.

Operation Support Executive

Company Name: Sawara Solutions Pvt Ltd. (Promilo)

Experience: 1 to 2 yrs.

Location: Bangalore

Mode: Full Time / Work from office

Salary: As Per the Company Standard

About us:

Promilo is India’s 1st innovative platform which “Pay to Browse”

It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the

Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups.

Job Description:

The Operations Support Executive will be responsible for providing exceptional customer service and resolving customer queries related to the business portal's features and services. The role also involves building a high-trust value proposition with clients and influencing them to leverage the product in the best possible manner. The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables.
• Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website.
• Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT.
• Proper coordination with the Graphic designer team and the sales team.
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.
• Approve existing campaigns, Create campaigns, and prolet.
• Develop and deliver reports for every client.
• Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field
• At least 1-3 years of experience in a similar role, preferably in the EdTech, IT services field
• Strong communication and interpersonal skills with the ability to interact with corporate customers
• Excellent negotiation and contract-closing skills
• Ability to build and maintain strong, long-lasting client relationships
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Experience with CRMs and reporting tools
• Strong analytical and problem-solving skills
• Ability to work independently and as part of the team.

• Responsible for leading and overseeing all operations in the company with Ownership

• Understand the entire Logistics process flow and drive the Operations team to achieve

maximum efficiency.

• Assisting in recruitment of Operations & Supply teams along with the support from HR

team

• Distribution of sales targets amongst the team members to ensure that the monthly

targets are achieved.

• Coordination with the different stakeholders and teams for smooth operations

• Updating the management team with progress, challenges, and developments on a

periodic basis.

• Manage & own city P&L and customer satisfaction metrics
• Responsible for managing city team across sales, procurement, and refurbishment functions
• Maintain desired profitability and sales velocity
• Provide inputs and insights to product and marketing teams Candidate should have:
• Experience in managing a P&L in a fast-growing start-up environment
• Team management & scaling experience
• Strong customer focus and analytical abilities

● Understand as a social product right from our top of the funnel, the free  and the pro features for Teenagers

● Understand the target User personal

● Ideating on new program pathways and working with subject matter experts on building an active, project based learning curriculum

● Responsible for the management and organisation of all programs, across the free and paid offering

● Building data driven structures to understand the effectiveness of learning and engagement initiatives

● Coordinating with the Business, Marketing, Product and Operations teams to drive learning and engagement objectives

● Build a culture of continuous learning and constructive feedback within the team geared toward futuristic learning vision

Expectations and Skills

● Bring founder’s mindset to work everyday, high ownership and drive to make a dent, high ambition

● Super high creativity and innovation driven approach to learning

● Proven Expertise in setting up and scaling Masterclasses (Cohort based live courses) and/or Project based learning pedagogy

● Proven Experience (5+ years) in managing large specialized teams

● Understanding of a social product and the category is building and complete alignment with the mission

● Hands on leadership, we don’t want managers but amazing leaders who can drive a sports team like culture by being the Captain rather than the Coach

● Fast iterations and super fast learning temperament as a leader

● Ability to handle multiple tasks, channels, diverse global team members

● Very strong in setting processes, dashboards, workflows, tracers, project management tools to keep everyone sane as we scale!

● Deep user understanding and user driven approach rather than business focused only

• The role will be part time (15-20 hours per week) with scheduled weekend availability.
• LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
• LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
• Candidate will have flexibility to work from location of his/her convenience.

• Interacting with high-quality global university faculty
• Working with a diverse range of international students
• Developing deeper subject understanding
• Gaining richer academic exposure
• Improving interpersonal and cross-cultural skills

• PG/Doctoral degree with distinction or first-class from a top university in India
• 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
• Proficient in English language
• Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
• Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)