10+ Operations management Jobs in Delhi, NCR and Gurgaon | Operations management Job openings in Delhi, NCR and Gurgaon

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

ROLES AND RESPONSIBILITIES:

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

• Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
• Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
• Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
• Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
• Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
• Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

IDEAL CANDIDATE:

• Total experience 8+ Yrs
• 8+ years of experience as a technical account manager, publisher ops role or similar role, with experience in the AdTech, digital media, programmatic advertising space
• Strong hands-on expertise working with top SSP platforms and publisher accounts
• Strong understanding of programmatic technology, SSPs, and the AdTech ecosystem, comfortable explaining technical concepts in clear, accessible language
• Skilled in building and nurturing client relationships, with a strong commitment to costumer success and satisfaction
• Demonstrated ability to think on your feet, solve technical issues in real time, and effectively address client concerns
• Exceptional presentation skills, with the ability to engage diverse audiences and adapt content to client needs
• Team player with ability to work collaboratively with sales, customer success, and product teams
• Adaptable and able to thrive in a dynamic, fast-paced environment
• Bachelor's degree

PERKS, BENEFITS AND WORK CULTURE:

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits

About the Role:

We are looking for a highly adaptable and proactive Founder's Office Associate with a technical background. This role involves working directly with leadership to optimize existing processes, set up new workflows, troubleshoot operational bottlenecks, and drive data-driven decision-making.

Key Responsibilities:

• Identify inefficiencies in current processes and implement solutions to streamline operations.
• Work on automating repetitive tasks and improving workflows.
• Analyze reports and data to provide insights for better decision-making.
• Research and learn new tools, technologies, and best practices to enhance productivity.
• Collaborate with cross-functional teams to execute strategic projects.
• Act as a problem-solver for ad-hoc challenges within the company.
• Support leadership in tracking KPIs, preparing reports, and monitoring key metrics.

Who You Are:

• Background: A degree in Engineering, Computer Science, or a technical discipline.
• Experience: 0-3 years in operations, business analysis, or a technical role involving problem-solving.

Skills:

• Strong analytical and data interpretation skills.
• Ability to work with tools like Excel, SQL, or basic scripting for automation (preferred but not mandatory).
• Excellent communication and project management skills.

Mindset:

• Entrepreneurial and self-driven.
• Comfortable working in an ambiguous and fast-paced environment.
• Passionate about solving problems and improving processes.

Why Join Us?

• Direct exposure to leadership and cross-functional teams.
• Opportunity to learn and grow in a high-impact role.
• Dynamic work environment with challenging and rewarding tasks.

Key Responsibility Areas (KRA) – HR Generalist

1. Recruitment & Onboarding

• Coordinate end-to-end recruitment processes (job postings, sourcing, screening, interviews, offers).
• Liaise with hiring managers to define role requirements and selection criteria.
• Conduct reference checks and background verifications.
• Ensure smooth onboarding and orientation of new hires.

2. Employee Engagement

• Develop and implement employee engagement activities and initiatives.
• Conduct periodic employee feedback surveys and support action planning.
• Organize team-building and recognition events to foster a positive workplace culture.

3. HR Operations & Compliance

• Maintain employee records and HRIS data accurately and confidentially.
• Prepare employment letters, contracts, and documentation.
• Ensure compliance with labor laws and internal policies.
• Assist in audits and statutory reporting.

4. Performance Management

• Support the implementation and monitoring of performance appraisal systems.
• Coordinate performance review cycles and assist managers with evaluation processes.
• Track and report on performance trends and support interventions as needed.

5. Training & Development

• Identify training needs in consultation with managers and teams.
• Coordinate training programs, track participation, and evaluate effectiveness.
• Maintain a calendar of learning and development activities.

6. Payroll & Benefits Administration

• Assist in payroll preparation by collecting and verifying attendance and leave records.
• Handle employee queries related to salaries, benefits, and deductions.
• Support administration of insurance, PF, ESI, and other statutory benefits.

7. Employee Relations

• Act as a point of contact for employee concerns and grievances.
• Ensure timely resolution and escalate issues where necessary.
• Promote a harmonious and inclusive workplace environment.

Key Responsibilities:

Oversee the Day to Day running of  Subscription orders across 4 major cities across India. Ensure Smooth Operations and a great customer experience.

These responsibilities can include:

1. Overseeing and developing an inventory management system to prevent stock outs

2. Should have 2-4 years experience in hotels/ restaurants/ cloud kitchens/ food industries. 

3. Should have working experience in a cloud kitchen environment.   

4. Should have worked on operational parameters of Swiggy & Zomato.

5. Should be able to handle cloud kitchen outlets.

6. Should be able to coordinate with vendors & stakeholders.    

7. Coordinating with Operations Heads of other departments to ensure smooth operations

8. Ensuring that orders are prepared and dispatched in a timely manner so as to ensure     customer satisfaction

9. Coordinating with Head Chefs to ensure Quality Control

10. Devising and presenting ideas and strategies, promotional activities

11. Ensure efficiency in Costing and Expenses 

12. Locating  new channels to increase revenue

Key skills for  the role:

1. Candidates must be fluent in English.

2. Fluency in Hindi and Kannada are an advantage.

3. Communication skills and networking ability

4. Adaptability

5. Good teamwork skills

6. Strong attention to detail

7. Good organization and planning skills

8. Experience in a similar position would be an advantage

9. Analytical skills and the ability to recognize the demands on the side of the clients

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for testing, we think it will be a great fit if -

1. You have a prior software development/electronics/embedded background.
2. You do not shy away from taking responsibility and are comfortable doing everything non-technical.
3. You obsess over minor details and strive for perfection
4. You can handle both the software & hardware QA of the product.
5. You have prior software & hardware testing experience.
6. You can commit for 6 months and can work out of Gurgaon.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.

What you need to know / have:

Experience: 2 to 6 years

Annual CTC: Rupees 8,00,000 to 10,00,000

Roles and Responsibility

1. Looking after entire field operations

2. Coordinate with the sales and technical team to resolve the issues.

3. Take full ownership of keeping the designated clients to keep them hooked to the solution provided by the company.

4. Addressing customer inquiries, concerns and suggestions.

5. Detect repetitive issues and finding a relevant solution for that.

6. Work along with the tech team to fine issues w.r.t to the product and make it stable.

7. Analyze and summarise the day’s work and reporting it to the team manager.

8. Manage maintenance of equipment / devices and services.

Note:

• MUST OWN TWO-WHEELER WITH DRIVING LICENSE
• CANDIDATE WHO CAN JOIN IMMEDIATELY.
• FIXED TRAVEL REIMBURSEMENT.

• The role will be part time (15-20 hours per week) with scheduled weekend availability.
• LINC Fellows will be “actively engaged” when a unit (subject) is assigned. A unit will range from 7 to 14 weeks at a time.
• LINC Fellows are required to provide 2-3 hrs each afternoon (between noon to 5pm) every day when they are supporting students.
• Candidate will have flexibility to work from location of his/her convenience.

• Interacting with high-quality global university faculty
• Working with a diverse range of international students
• Developing deeper subject understanding
• Gaining richer academic exposure
• Improving interpersonal and cross-cultural skills

• PG/Doctoral degree with distinction or first-class from a top university in India
• 5-10 years of corporate experience and/or teaching experience in the fields like Marketing, Finance, Operations, Organization/HR, Data Analytics, Project Management, Strategy and Ethics at a leading university or college (note: at least 1 year formal teaching experience at a university of college is a MUST).
• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse culture
• Proficient in English language
• Must possess a working laptop and have access to high-speed (>2 MBPS) stable internet connection
• Ability to quickly learn and use technology platforms for interacting with student including host university’s Learning Management System and LINC's technology platform (training on these platforms will be provided)