Operation Support Executive
Company Name: Sawara Solutions Pvt Ltd. (Promilo)
Experience: 1 to 2 yrs.
Location: Bangalore
Mode: Full Time / Work from office
Salary: As Per the Company Standard
About us:
Promilo is India’s 1st innovative platform which “Pay to Browse”
It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the
Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups.
Job Description:
The Operations Support Executive will be responsible for providing exceptional customer service and resolving customer queries related to the business portal's features and services. The role also involves building a high-trust value proposition with clients and influencing them to leverage the product in the best possible manner. The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables.
- Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website.
- Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT.
- Proper coordination with the Graphic designer team and the sales team.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Collaborate with the sales team to identify and grow opportunities within the territory.
- Assist with challenging client requests or issue escalations as needed.
- Approve existing campaigns, Create campaigns, and prolet.
- Develop and deliver reports for every client.
- Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- At least 1-3 years of experience in a similar role, preferably in the EdTech, IT services field
- Strong communication and interpersonal skills with the ability to interact with corporate customers
- Excellent negotiation and contract-closing skills
- Ability to build and maintain strong, long-lasting client relationships
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Experience with CRMs and reporting tools
- Strong analytical and problem-solving skills
- Ability to work independently and as part of the team.
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In this role, you will:
- Oversee and manage the project pipeline, ensuring alignment with business objectives and resource availability.
- Collaborate with Sellers, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
- Act as a bridge between Sellers and the Professional Services team, ensuring seamless communication and alignment of project & services objectives.
- Maintain close communication with the sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
- Help the Resource Managers make informed resourcing decisions based on the project pipeline, optimizing team capabilities and project requirements.
- Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
- Analyze metrics and key performance indicators within the Professional Services team, identifying trends and areas for improvement.
- Drive the creation of Standard Operating Procedures (SOPs) for the Professional Services function, seeking opportunities for process improvement within the delivery workflow.
- Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.
What you should have?
- The street smart way to drive
- SaaS company experience
- It is essential to have good English communication skills.
- It would be preferable to have 2 to 8 years' experience in an Operations or similar role. Experience with SaaS and Customer Service is a plus.
- Hands-on experience with Salesforce or other CRM tools..
- Having experience with reporting tools and knowledge of CPaas, Firewall
- Action-oriented and excellent interpersonal skills
- Collaborative skills across departments.
PayPal is a leading technology platform and digital payments company that enables digital and mobile payments on behalf of consumers and merchants worldwide. PayPal is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.
. Giving an opportunity to build business critical features on the PayPal app. This is a new initiative and a new team and employees would get involved in designing the blue print from scratch, building a highly scalable and configurable app and scale it to hundreds of regions, impacting lives of millions of users
Strong customer focus and product thinking is essential. Will help build the next generation of PayPal native apps.
Role/ Responsibilities:
• Assist in design and development of PayPal iOS application
• Influencing peers, juniors and seniors both within the organization and across PayPal.
• Native iOS app development and converting ideas, designs and requirements to concrete stable production builds
• Coordinate and collaborate with the Product and Engineering teams to understand problems, come up with creative solutions, and help with tracking and delivering within the release plan • Understand and implement iOS specific design patterns
• Collaborate with Engineering and QA to resolve bugs
Desired Skills and Experience:
• At least 5 years of native ioS development experience .
• Extremely comfortable with understanding and implementing internet application with REST services at the backend
• Super awesome at iOS fundamentals, including technologies like UIKit, Core Animation, Auto Layout and Cocoa Touch
Excellent Swift and Objective-C coding ability along with strong CS & OS fundamentals
• Familiarity with continuous integration (Jenkins), application monitoring (Crashlytics and fabric.io), mocking tools (Appium and Apiary), build tool development and enhancements, using unit testing and cucumber tests for functional tests.
• Extremely comfortable with understanding and implementing client-side handlers for web services with REST services at the backend
- Experience with Cucumber testing framework desired
• B.S. or equivalent degree in Computer Science is desired
Job Description
We are looking for a Verbal Ability trainer to take classes for students preparing for various competitive exams like RRB, BANKING, SSC, etc.
ROLES & RESPONSIBILITIES:
- Taking classes and doubt sessions on verbal ability for Banking, SSC and RRB Exams.
- Solving doubts of students individually as well as in a group session.
- preparing questions and test series for Bank exams, SSC and RRB.
- Conduct Doubt Clearing sessions for area-specific problems.
- Mentoring students to handle exam-specific challenges.
- Create lesson plans and strategies that are custom designed for students in group.
- Prescribe follow-up work to be undertaken by students to revise and reinforce concepts and skills dealt with in classroom discussions.
- Be prepared and equipped for both offline and online sessions.
- Be part of promotional and awareness activities and campaigns.
- Stay updated on exam and test related patterns, schedules, subjects, eligibility, difficulty level, etc.
SKILLS REQUIRED
- Exposure/Updated knowledge of the Banking, RRB and SSC Exams is essential.
- Must be passionate about teaching.
- Strong planning and organizational skills.
- Excellent analytical and problem-solving abilities.
- Patience and resilience.
- A high degree of diplomacy.
- Great conflict resolution skills.
- Fluent in English or Hindi
- Those candidates who have already been successful in Banking exams/SSC/RRB will get preference.
- Must be bilingual. Knowledge of Hindi is a must. Additional knowledge in Tamil, Telugu, or Malayalam is an added advantage.
Skills: React JS/Next JS, NodeJs, ExpressJs,JavaScript, Typescript, Restful/SOAP web servicesMongo DB(NoSQL/SQL)database technologies.
Experience preferred:
● You have a strong passion for start-ups and the proactiveness to deliver
● You have hands-on experience building services using NodeJs, ExpressJs technologies
● You have hands-on experience of MongoDB (NoSQL/SQL) database technologies.
● You are good at web technologies like React JS/Next JS, JavaScript, Typescript
● You are good at web technologies like Restful/SOAP web services
● You are good at caching and third-party integration
● You are strong on debugging and troubleshooting skills
● If you have Knowledge of Python, Chrome extension & DevOps development is a plus.
● You must be proficient in building scalable backend infrastructure software or distributed systems with exposure to Front-end and backend libraries/frameworks.
● Experience with Databases and micro services architecture is an advantage
● You should be able to push your limits and go beyond your role to scale the product
● Go-getter attitude
• Identify and prospect new business opportunities and generate sales leads
• Contact potential clients and promote the company's products and services
• Build and maintain strong relationships with exhibitors and sponsors
• Conduct market research and keep up-to-date with industry trends and developments
• Develop customized proposals and presentations for potential clients
• Negotiate contracts and close deals with clients
• Meet and exceed sales targets on a regular basis
• Attend industry events and exhibitions to network and build relationships
• Collaborate with other team members to ensure the smooth running of exhibitions
- Hands-on experience with React Native (2+ years).
- Experience with popular React workflows (such as Flux or Redux).
- Integrating backend REST APIs
- Passion about complex, interactive applications with a thoughtful UX/UI.
- Should be able to understand project requirements thoroughly.
- A deep understanding of the importance of building maintainable, efficient, clean code, while balancing the urgency of business needs.
- Collaborative attitude and experience working with cross-functional teams.
- Responsible for driving & delivering cross-platform mobile applications.
- Responsible for architecting, solutioning of the project in the requirement phase;
- Responsible for working with the team & enhancing the collaboration, adding value to the project with critical thinking on project design.
- Responsible for integrating the REST APIs
PHP Developer SKILLS & Responsibilities:
Extensive experience in PHP and Laravel.
Database Management tools such as MySQL.
The candidate has worked on the web application or REST API for apps, Laravel, Node Js.Has experience or can work in a team as well as a single person.
Experience building or maintaining a CMS.
Investigate leads and find out about them as much as possible before contacting
Consult with the sales and marketing team to ensure the efficiency
Identify the most important sales KPIs
Track and monitor your work
Learn details about our ZONE product
Understand all the prospect's needs, problems or wants
Explain how our solutions align with their pain points
Identify buyer persona profiles
Prepare and present reports when needed
Attend sales educational events and seminars
Stay up to date with the latest sales trends and best practices
Report to the management team