Operation Support Executive
Company Name: Sawara Solutions Pvt Ltd. (Promilo)
Experience: 1 to 2 yrs.
Location: Bangalore
Mode: Full Time / Work from office
Salary: As Per the Company Standard
About us:
Promilo is India’s 1st innovative platform which “Pay to Browse”
It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the
Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups.
Job Description:
The Operations Support Executive will be responsible for providing exceptional customer service and resolving customer queries related to the business portal's features and services. The role also involves building a high-trust value proposition with clients and influencing them to leverage the product in the best possible manner. The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables.
- Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website.
- Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT.
- Proper coordination with the Graphic designer team and the sales team.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Collaborate with the sales team to identify and grow opportunities within the territory.
- Assist with challenging client requests or issue escalations as needed.
- Approve existing campaigns, Create campaigns, and prolet.
- Develop and deliver reports for every client.
- Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- At least 1-3 years of experience in a similar role, preferably in the EdTech, IT services field
- Strong communication and interpersonal skills with the ability to interact with corporate customers
- Excellent negotiation and contract-closing skills
- Ability to build and maintain strong, long-lasting client relationships
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Experience with CRMs and reporting tools
- Strong analytical and problem-solving skills
- Ability to work independently and as part of the team.
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The Role:
A seasoned, experienced Enterprise SaaS sales & business development leader to join the growing company's leadership team. In this role, you are responsible for developing and executing sales and go-to-market strategies that help achieve new client sales & revenue goals for the company. The VP of Business Development & Sales will also work closely with other stakeholders to drive strategic direction and resource allocation for the company.
Key Responsibilities -
- Strategic Thinker & Leadership: Leading from the front on all important Client facing discussions, while providing direction to the team on the positioning, go-to-market strategy and priority amongst the prospect segments.
- Full Sales Cycle Ownership: Tactfully and strategically enable the team to follow up with the prospects regularly, host the commercial negotiations and drive the needed urgency towards deal closures.
- Partnerships & Influencer Management: Actively discover, acquire and engage with strategic partners/industry influencers, consultants and resellers to drive an efficient channel of demand creation and client acquisition across multiple geographies
- Data & Process Driven-You obsess with data, analytics and processes to ensure repeatability and consistency around meeting & exceeding the Quarterly goals and also enabling data-led experimentation in short delivery cycles.
- Team Management - Manage a team of Sales representatives responsible for selling Enterprise Software and New Customer Acquisition
Skills Required:
- Strong understanding of company positioning, pricing, and business development strategies for complex Enterprise SaaS Companies
- Extensive experience negotiating terms and closing contracts for business
- Strategic thinker with strong storytelling skills and written communication
- Strong cross-functional partner, particularly with Product, Marketing and Client Management teams.
- Experience of selling to the US from India
We have openings for Fullstack / Backend / Frontend Developers who can write reliable, scalable, testable and maintainable code.
At Everest, we innovate at the intersection of design and engineering to produce outstanding products. The work we do is meaningful and challenging - which makes it interesting. Imagine each line of your code, making the world a better place. We work on five workdays weeks, and overtime is a rarity. If clean architecture, TDD, DDD, DevOps, Microservices, Micro-frontends, scalable systems resonate with you, please apply.
To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering
If you want to know more about our culture:
https://github.com/everest-engineering/manifesto
Some videos that can help:
https://www.youtube.com/watch?v=A7y9RpqXAdA;
https://youtu.be/PPjyP1WPOn8" target="_blank">https://youtu.be/PPjyP1WPOn8
- Passion to own and create amazing product.
- Should be able to clearly understand the customer's problem.
- Should be a collaborative problem solver.
- Should be able a team player.
- Should be open to learn from others and teach others.
- Should be a good problem solver.
- Should be able to take feedback and improve continuously.
- Should commit to inclusion, equity & diversity.
- Should maintain integrity at work
-
Familiarity with Agile methodologies and clean code.
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Design and/or contribute to client-side and server-side architecture.
-
Well versed with fundamentals of REST.
-
Build the front-end of applications through appealing visual design.
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Knowledge of one or more front-end languages and libraries (e.g. HTML / CSS, JavaScript, XML, jQuery, Typescript) JavaScript frameworks (e.g. Angular, React, Redux, Vue.js)
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Knowledge of one or more back-end languages (e.g. C#, Java, Python, Go, Node.js and frameworks like SpringBoot, .NET Core)
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Well versed with fundamentals of database design.
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Familiarity with databases - RDBMS like MySQL, Postgres & NoSQL like MongoDB, DynamoDB.
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Well versed with one or more cloud platforms like - AWS, Azure, GCP.
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Familiar with Infrastructure as Code - CloudFormation & Terraform & deployment tools like Docker, Kubernetes.
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Familiarity with CI/CD tools like Jenkins, CircleCI, Github Actions..
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Unit testing tools like Junit, Mockito, Chai, Mocha, Jest
* Designing and implementing applications
* Candidate should be a skilled software developer
* Developing and testing software
* Resolving technical issues that arise
* Can write beautiful and fast code
* Has knowledge regarding designing, testing, and implementation of software components
* Self learner
* Should know git, cPanel FTP
* Competencies in working with technologies like AJAX, MySQL, JSON, HTML,
* Knowledge of Laravel or other MVC Frameworks
- Fixing bugs
- We are looking for a very Senior or Lead backend engineer with specialization in .NET technologies.
- This is an exciting opportunity to build a clean and modern framework for a customer-facing ecommerce product. You will be part of a product team in San Francisco, USA and Bengaluru, India.
- If you are passionate about building scalable services, you are well-versed with web technologies like MVC, you enjoy working with super smart people that you can learn from and contribute to their knowledge – this is the perfect position for you.
- You should have prior experience in leading engineering projects in an Agile environment, i.e. work with Product Managers to convert product specifications to technical specifications; design and code for complex features; ensure clean code is delivered by team.
- Our core application is used by 100,000+ paying customers, so there's lot of opportunity to make direct impact.
Requirements: ·
- 5+ years of experience in .NET and C#
- Expertise in developing services (SOAP-WCF and REST)
- Expertise in web development frameworks like ASP.NET MVC
- Good knowledge of database concepts and Microsoft SQL Server
- Solid foundation in computer science, with strong competencies in data structures, design patterns, concurrency, algorithms, and software design
- Experience working in any of the JavaScript frameworks like Ember.js, AngularJS or ReactJS is a bonus.
- Strong analytical and troubleshooting skills;
- Bachelors or Master’s degree in Computer Science (or equivalent).
- Note: Bangalore Office at WeWork-Bellandur.
- Salary will be on-par with best in Bangalore.
Strong competencies in data structures and algorithms.
Optimizing algorithm and code for performance or memory.
Familiarity with Linux/UNIX tools.
Engineers from Tier 1 college