Operations Support Executive at Promilo · Bengaluru (Bangalore) · 1 - 3 years · ₹1.5L - ₹2L / yr · Bootstrapped · Posted 16 Jun 2023
Operation Support Executive
Company Name: Sawara Solutions Pvt Ltd. (Promilo)
Experience: 1 to 2 yrs.
Location: Bangalore
Mode: Full Time / Work from office
Salary: As Per the Company Standard
About us:
Promilo is India’s 1st innovative platform which “Pay to Browse”
It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the
Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups.
Job Description:
The Operations Support Executive will be responsible for providing exceptional customer service and resolving customer queries related to the business portal's features and services. The role also involves building a high-trust value proposition with clients and influencing them to leverage the product in the best possible manner. The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables.
- Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website.
- Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT.
- Proper coordination with the Graphic designer team and the sales team.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Collaborate with the sales team to identify and grow opportunities within the territory.
- Assist with challenging client requests or issue escalations as needed.
- Approve existing campaigns, Create campaigns, and prolet.
- Develop and deliver reports for every client.
- Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- At least 1-3 years of experience in a similar role, preferably in the EdTech, IT services field
- Strong communication and interpersonal skills with the ability to interact with corporate customers
- Excellent negotiation and contract-closing skills
- Ability to build and maintain strong, long-lasting client relationships
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Experience with CRMs and reporting tools
- Strong analytical and problem-solving skills
- Ability to work independently and as part of the team.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
Business Operations Executive
Location: Mumbai • Experience: 0–2 Years
▌ ABOUT BXI WORLD
At BXI (Barter Exchange of India), we have reinvented the age-old concept of bartering for the modern Indian enterprise. We empower businesses to let their goods and services work for them — transforming inventory into a powerful engine for growth. Our digital marketplace connects businesses across multiple categories, creating a vibrant B2B community where organizations exchange products and services through the BXI ecosystem.
▌ ABOUT THE ROLE
We are looking for a proactive, adaptable, and people-oriented Business Operations Executive to support our growing Business Operations team. You will work closely with clients, vendors, and internal teams to coordinate day-to-day operations, resolve queries, manage follow-ups, maintain documentation, and ensure tasks move smoothly from requirement to closure. This is a high-ownership role for someone who enjoys learning, taking initiative, and being hands-on in a fast-paced startup environment.
▌ KEY SKILLS
Client & Vendor Coordination | Business Communication | Operations & Follow-up | MS Office / Excel | MIS & Documentation | Problem Solving | Task Management | Process Coordination
▌ WHAT YOU'LL DO
• Support the Business Operations team in managing day-to-day operational requirements and ensuring timely task closure
• Coordinate with clients, vendors, and internal stakeholders to address queries and keep processes moving smoothly
• Manage order, inventory, delivery, and other operational follow-ups across multiple requirements
• Maintain accurate documentation, MIS reports, trackers, and operational records using MS Office / Excel / Google Sheets
• Track timelines, identify gaps or delays, and proactively follow up or escalate issues before they impact delivery
• Support client and vendor meetings, operational discussions, and on-ground activities whenever required
• Work closely with different teams to solve operational issues and improve the overall execution process
▌ WHAT WE'RE LOOKING FOR
• Graduate in Management, Marketing, Mass Media, Technology Management, or a related discipline
• 0–2 years of experience; freshers with strong communication, internship, or relevant corporate exposure are welcome
• Excellent verbal and written communication skills with confidence in client and vendor interactions
• Strong working knowledge of MS Office, Excel / Google Sheets, and basic MIS reporting
• Proactive, go-getter attitude with the ability to take ownership instead of waiting for instructions
• Comfortable working in a fast-paced, high-pressure startup environment with tight timelines and changing priorities
• Strong coordination, follow-up, problem-solving, and attention-to-detail skills
• Flexible and versatile — willing to attend meetings, support on-ground operational activities, and take on varied responsibilities when required
• Exposure to B2B marketing or startup environments is a plus
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon