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Operations Support Executive
Operations Support Executive
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Operations Support Executive

Karina Biswal's profile picture
Posted by Karina Biswal
1 - 3 yrs
₹1.5L - ₹2L / yr
Bengaluru (Bangalore)
Skills
Customer Service
Customer Support
Customer Relationship Management (CRM)
Cold Calling
Communication Skills
Effective communication
Operations management



Operation Support Executive


Company Name: Sawara Solutions Pvt Ltd. (Promilo)

Experience: 1 to 2 yrs.

Location: Bangalore

Mode: Full Time / Work from office

Salary: As Per the Company Standard


About us:


Promilo is India’s 1st innovative platform which “Pay to Browse”

It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the

Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups.




Job Description:


The Operations Support Executive will be responsible for providing exceptional customer service and resolving customer queries related to the business portal's features and services. The role also involves building a high-trust value proposition with clients and influencing them to leverage the product in the best possible manner. The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment.



Key Responsibilities:


  • Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables.
  • Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website.
  • Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT.
  • Proper coordination with the Graphic designer team and the sales team.
  • Build and maintain strong, long-lasting client relationships.
  • Ensure the timely and successful delivery of solutions according to customer needs and objectives.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Collaborate with the sales team to identify and grow opportunities within the territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Approve existing campaigns, Create campaigns, and prolet.
  • Develop and deliver reports for every client.
  • Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement



Requirements:


  • Bachelor's degree in Business Administration, Marketing, or a related field
  • At least 1-3 years of experience in a similar role, preferably in the EdTech, IT services field
  • Strong communication and interpersonal skills with the ability to interact with corporate customers
  • Excellent negotiation and contract-closing skills
  • Ability to build and maintain strong, long-lasting client relationships
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Experience with CRMs and reporting tools
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of the team.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Promilo

Founded :
2021
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

Promilo is a network-based lead generation company that facilitates interactions between solution providers and their potential customers
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