2+ Operational excellence Jobs in Delhi, NCR and Gurgaon | Operational excellence Job openings in Delhi, NCR and Gurgaon

Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.

Required Candidate profile

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.

Position : - Technical Product Head (VP Engineering)The role encompasses multi-dimensional responsibilities. The candidate would be responsible for complete ownership of the technical delivery of our flagship product. He would be leading the entire technical team comprising of Core Developers, QA Engineers, UI/UX Devs, System Engineers etc. The candidate would be expected to oversee the entire product lifecycle. Technical expertise in web based applications (J2EE) is a must, and the candidate should have an eye for latest technology trends. Adoption of best practices, platforms and technologies is one of the key responsibilities. Understanding the viewpoint of the customer and market, and transforming it into high quality, scalable and robust technology output is expected. Exposure to cloud platforms and ability to convert on prime solutions to cloud solutions is a value add. The candidate would be directly reporting the CXO.Job Description : - Responsible for the overall development life cycle of technical solutions and manage complex projects with significant bottom line impact. - Work closely with Engineering Managers to develop the best technical design and approach for new product development. - Work with the Chief Technology Officer and with other functional leaders in the company. Instill best practices for software development, ensure designs meet requirements and deliver high-quality work on tight schedules. - Project management : prioritization, planning of projects and features; stakeholder management and tracking of external commitments. - Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement. - Show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the long term vision. - Be responsible for mentoring and developing front line managers and engineers. Bachelor Degree or higher in Computer Science or related field from Premium Institutes - A strong sense of ownership, urgency and drive. - Being a strong leader, mentor, and people manager. - Experience in building and running distributed systems for 24x7 online services at scale. - 10+ years of work experience in software development and 5+ years as a leadership role. - Track record of data-driven decisions. - Knowledge of Object-Oriented Design, data structures, algorithm design, and complexity analysis. - Experience in defining and executing professional software engineering best practices for the full software development life cycle. - Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. - Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. - Strong verbal and written communication skills with a demonstrated experience. Engaging and influencing peers and executives. - Experience in machine learning design practices and implementation. - Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners. - Demonstrated ability to work with business, legal, engineering, design, and other stakeholders to deliver products/services