5+ Operational excellence Jobs in India

Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.

Required Candidate profile

Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.

Immediate Requirement for Nodal Officer for Freshers.

Company- Namas Industries pvt. ltd.

Work Location- Remote( Work from home) and field work

Education Qualification- 12th and Above

Salary- 2.5 LPA and above

Working day - Monday to Friday

Day shift- 10 am to 6 pm.

Job Description-

1. Connect with MSME near their area from our list or by their knowledge.
2. Convince 2 MSME units to collaborate with us.
3. Connect with newly growing retailer and convince them to be our retailer in their respective cities.
4. Try to bring delivery associates local persons or the needy.

Website - https://www.namasindustries.in/

Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization

Position : - Technical Product Head (VP Engineering)The role encompasses multi-dimensional responsibilities. The candidate would be responsible for complete ownership of the technical delivery of our flagship product. He would be leading the entire technical team comprising of Core Developers, QA Engineers, UI/UX Devs, System Engineers etc. The candidate would be expected to oversee the entire product lifecycle. Technical expertise in web based applications (J2EE) is a must, and the candidate should have an eye for latest technology trends. Adoption of best practices, platforms and technologies is one of the key responsibilities. Understanding the viewpoint of the customer and market, and transforming it into high quality, scalable and robust technology output is expected. Exposure to cloud platforms and ability to convert on prime solutions to cloud solutions is a value add. The candidate would be directly reporting the CXO.Job Description : - Responsible for the overall development life cycle of technical solutions and manage complex projects with significant bottom line impact. - Work closely with Engineering Managers to develop the best technical design and approach for new product development. - Work with the Chief Technology Officer and with other functional leaders in the company. Instill best practices for software development, ensure designs meet requirements and deliver high-quality work on tight schedules. - Project management : prioritization, planning of projects and features; stakeholder management and tracking of external commitments. - Be a champion of engineering excellence: establish team metrics for measurement of engineering and operational excellence. Implement a consistent, regular process for assessment and improvement. - Show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the long term vision. - Be responsible for mentoring and developing front line managers and engineers. Bachelor Degree or higher in Computer Science or related field from Premium Institutes - A strong sense of ownership, urgency and drive. - Being a strong leader, mentor, and people manager. - Experience in building and running distributed systems for 24x7 online services at scale. - 10+ years of work experience in software development and 5+ years as a leadership role. - Track record of data-driven decisions. - Knowledge of Object-Oriented Design, data structures, algorithm design, and complexity analysis. - Experience in defining and executing professional software engineering best practices for the full software development life cycle. - Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. - Strengths in problem-solving, issue resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. - Strong verbal and written communication skills with a demonstrated experience. Engaging and influencing peers and executives. - Experience in machine learning design practices and implementation. - Demonstrated ability to understand and discuss technical concepts, manage trade-offs and evaluate opportunistic new ideas with internal and external partners. - Demonstrated ability to work with business, legal, engineering, design, and other stakeholders to deliver products/services