9+ Operational excellence Jobs in India

Education : ·  Bachelor's degree in Engineering (Electrical, Mechanical, Industrial).

Add. Qualifications :

·  Master's degree in Business Administration (MBA), Operations Management, or Quality Management preferred.

·  Certifications in Lean Six Sigma (Green Belt or Black Belt), PMP (Project Management Professional), or other recognized process improvement methodologies are highly desirable.

·  Certifications in Quality Management Systems (e.g., ISO 9001 Lead Auditor) or Information Security Management Systems (e.g., ISO 27001 Lead Implementer/Auditor) are a strong plus.

·  Relevant certifications in data center operations (e.g., CDCP, CDCS, DCOS) are beneficial.

Overall Experience:

·  15-20 years of extensive experience in operations management, process improvement, quality assurance, and compliance roles.

·  Minimum 5-7 years in a leadership or managerial role, demonstrating strong capabilities in driving operational excellence initiatives and managing compliance frameworks.

·  Proven track record of implementing continuous improvement methodologies and achieving measurable results in complex operational environments.

DC Specific Exp :

• Minimum 5-7 years of direct experience in leading or significantly contributing to operational excellence initiatives within the Data Center industry (hyperscale, colocation, or large enterprise data centers) in India.
• Demonstrated experience in applying and optimizing operational processes specific to data center infrastructure (e.g., power distribution, cooling systems, physical security, IT systems, BMS & allied systems).
• Proven experience in managing and successfully navigating compliance audits (e.g., ISO 27001, SOC 2, PCI DSS physical security aspects, Uptime Institute/ TIA-942 standards) within a data center context.
• Hands-on experience in leading critical incident management and Root Cause Analysis (RCA) processes for major outages or operational failures in a 24x7 mission-critical data center environment.
• Track record of driving measurable performance improvements related to data center uptime, energy efficiency (PUE reduction), and overall operational reliability.

Role Purpose:

The Operations Excellence & Compliance will be a pivotal leader responsible for driving continuous improvement, establishing best-in-class operational processes, and ensuring comprehensive compliance across all data center operations. This role focuses on optimizing efficiency, enhancing reliability, and standardizing operational practices to achieve peak performance and meet stringent Customer quality standards. The incumbent will champion a culture of excellence, data-driven decision-making, and robust governance within the Operations department, reporting directly to the Director - Operations Engineering.

Key Responsibilities:

Operational Process Design & Optimization:

• Lead the design, documentation, and continuous optimization of all critical operational processes across data center sites (e.g., MOPs, SOPs for maintenance, incident response, change management, capacity management).
• Implement and champion Lean Six Sigma methodologies or other continuous improvement frameworks to identify inefficiencies, reduce waste, and enhance operational workflows.
• Conduct regular process audits and performance reviews to ensure adherence to established procedures and identify areas for improvement.
• Drive initiatives to standardize operational practices across multiple data center campuses, ensuring consistency and best practice adoption.
• Collaborate with Engineering, IT Operations, and other departments to ensure seamless integration of processes and cross-functional efficiency.

Performance Monitoring & Analytics:

• Develop and implement comprehensive operational performance metrics and KPIs (e.g., Uptime, MTTR, MTBF, PUE, incident rates) for all data center operations.
• Establish and manage data collection, analysis, and reporting frameworks to provide insightful dashboards and performance trends to management.
• Lead Root Cause Analysis (RCA) and corrective/preventive action (CAPA) processes for significant operational incidents, ensuring lessons learned are integrated into processes.
• Utilize data analytics to identify operational bottlenecks, predict potential failures, and recommend proactive solutions to enhance reliability and efficiency.
• Facilitate regular operational review meetings to discuss performance, compliance status, and improvement initiatives.

Compliance & Governance Management:

• Ensure strict compliance with all relevant industry standards, certifications, and regulatory requirements applicable to data center operations (e.g., ISO 27001, SOC 2 Type 2, PCI DSS Physical Security, Uptime Institute/ TIA-942 standards).
• Develop, implement, and maintain a robust compliance framework and audit program for operational processes.
• Coordinate and facilitate internal and external audits (e.g., ISO, SOC, customer audits) related to operational processes, providing necessary documentation and support.
• Oversee the development and implementation of corrective action plans stemming from audit findings or compliance gaps.
• Conduct regular compliance training and awareness programs for operations personnel to foster a culture of adherence and accountability.

Key Deliverables:

Optimized & Standardized Processes:

• Comprehensive and up-to-date SOPs/MOPs/EOPs for all critical data center operational activities.
• Demonstrable reduction in operational inefficiencies and waste through process improvements.
• High level of process adherence across all data center sites.

Enhanced Operational Performance:

• Accurate and insightful operational performance dashboards and reports for key metrics.
• Measurable improvements in key operational KPIs (e.g., reduced MTTR, increased MTBF, optimized PUE).
• Effective Root Cause Analysis and CAPA implementation leading to reduced recurrence of incidents.

Robust Compliance Posture:

• Successful completion of all relevant operational certifications and audits with minimal non-conformities.
• Zero non-compliance penalties or significant regulatory breaches related to operations.
• A strong culture of compliance embedded within the operational teams.

Required Skills & Competencies:

Operations Excellence & Quality Management:

• Deep expertise in process analysis, design, and optimization methodologies (e.g., Lean, Six Sigma).
• Strong understanding of Quality Management Systems (QMS) and their application in operations.
• Proficiency in performance measurement, KPI development, and data analytics tools.
• Experience with Root Cause Analysis (RCA) frameworks (e.g., 5 Whys, Fishbone) and corrective/preventive actions (CAPA).

Data Center Operations & Compliance Knowledge:

• Solid understanding of data center critical infrastructure and IT operations from a process perspective.
• In-depth knowledge of industry standards and certifications relevant to data centers (e.g., Uptime Institute Tier, ISO 27001, SOC 2).
• Familiarity with relevant regulatory requirements (e.g., safety, environmental) applicable to data centers in India.
• Experience in audit management and responding to audit findings.

Leadership, Communication & Influence:

• Proven ability to lead cross-functional teams and influence stakeholders at all levels to adopt new processes and standards.
• Excellent written and verbal communication skills for documenting processes, preparing reports, and conducting training.
• Strong analytical and problem-solving skills with a meticulous attention to detail.
• Ability to drive change management effectively in a complex operational environment.

Internal and External Stakeholders

• Internal Stakeholders:
• Director - Operations Engineering (Direct Manager): For strategic alignment, performance review, and technical validation of operational processes.
• VP - Operations: For overall operational strategy, governance, and high-level performance reporting.
• DGM - Operations IT: For ensuring IT operational processes align with excellence and compliance standards.
• Campus Operations Teams: For process implementation, adherence, and feedback.
• Project Management & Engineering Teams: For integrating operational excellence into new builds and upgrades.
• Quality & Risk Management Teams: For enterprise-wide quality and risk alignment.
• Legal & Compliance Teams: For ensuring adherence to regulatory frameworks.
• Sales & Solutions Teams: For understanding customer audit requirements and demonstrating operational capabilities.
• External Stakeholders:
• Certification Bodies (e.g., ISO, Uptime Institute): For audits and maintenance of certifications.
• External Auditors (e.g., for SOC 2, PCI DSS): For independent verification of compliance.
• Customers: For demonstrating operational reliability, security, and quality during audits or due diligence.
• Regulatory Authorities: For compliance inspections related to safety and environment.
• Consultants: For specialized advice on process improvement or compliance matters.

Key Performance Indicators (KPIs):

The performance of the Ops Excellence & Compliance will be measured against a comprehensive set of KPIs, including but not limited to:

• Process Effectiveness & Efficiency KPIs:
• Process Adherence Rate: Percentage of operational tasks executed as per documented SOPs/MOPs.
• Process Cycle Time Reduction: Measurable reduction in time taken for key operational processes (e.g., incident resolution, change implementation).
• Internal Audit Findings (Process Gaps): Reduction in the number and severity of findings related to process non-adherence.
• Automation Implementation Rate: Percentage of identified manual processes automated.
• Operational Performance Improvement KPIs:
• Improvement in MTTR / MTBF: Measurable reduction in Mean Time To Repair and increase in Mean Time Between Failures.
• PUE Optimization: Contribution to the reduction of Power Usage Effectiveness.
• Incident Recurrence Rate: Reduction in the recurrence of critical operational incidents.
• KPI Achievement for Operations Teams: Contribution to the overall achievement of operational KPIs.

• Compliance & Governance KPIs:
• Audit Success Rate: Successful completion of all internal and external operational compliance audits (e.g., ISO, SOC, customer audits) with zero critical findings.
• Compliance with Regulations: Absence of penalties or non-compliance issues from regulatory bodies.
• Documentation Completeness & Accuracy: Up-to-date and accurate status of all operational process documents (SOPs, MOPs).
• Training & Awareness Metrics: Participation and effectiveness of compliance training programs.

Customer Support Executive – Software + Accounting / GST

Company: Torero Softwares Ltd.

Location: Lower Parel East, Mumbai

Timing: Mon–Sat | 10 AM – 7 PM

Work Mode: On-site

About the Role

Support customers who already use our business software.

Help them with: software usage, accounting entries, billing, GST queries & remote troubleshooting (AnyDesk / UltraViewer).

👉 Not a BPO job — this is functional + technical support.

What You Will Do

• Take customer calls & resolve software/accounting/GST issues
• Access customer systems remotely & troubleshoot
• Guide users step-by-step
• Log issues & ensure complete resolution

Who Should Apply

✔ Basic accounting & GST knowledge

✔ Good communication skills

✔ Ability to troubleshoot on computer

✔ Experience with any accounting software (Plus)

✔ Freshers with accounting knowledge are welcome

Why Join Us?

• Learn software + accounting + GST support
• Stable role with growth opportunities
• Training provided

Apply Now - Interested candidates may apply through the job portal or send their resume.

Keywords: Customer Support, Software Support, Accounting Support, GST Support, Billing Software, Remote Support, AnyDesk.

The Context:

Leading brands in financial services, retail, pharma, consumer goods, telecom, auto and other industries struggle with building a differentiated but consistent customer experience and with driving sales productivity at the same time.

Based on over 20 years of experience, we have developed an industry leading sales readiness & enablement platform that upskills, engages & enables frontline reps to enhance customer conversations to boost sales & customer experience.

By habituating sales & customer facing reps through gamification, automation and insights, Master-O provides clearer linkages between the rep's preparedness & his or her productivity.

However, scaling excellence requires exceptional operational leadership and strategic execution. That's why this role is perfect for a results-driven leader who thrives on building systems, driving performance, and turning strategic vision into measurable outcomes.

About the Role

We are looking for a seasoned professional with experience in project management & content development to join our team and serve as the operational backbone of our organization, driving excellence across customer implementations.

This is a high-impact role that combines strategic thinking with hands-on execution. Reporting to the Founder, this role is key to ensuring consistent, efficient, and timely execution of client projects & content through strong team leadership, operational oversight, and delivery process management. The role includes direct client-facing responsibilities and plays a critical internal role in optimizing team performance and engagement outcomes. You will lead & oversee the delivery of high-quality client engagements by our India-based team.

Key Result Areas:

• 8+ years of experience in one or more of the following areas: program operations,—ideally in a B2B & edtech context.
• Operational strength in systems setup, logistics, and troubleshooting, with experience managing large datasets or platforms.
• Proven ability to work cross-functionally with customer success, content, engineers, product and teams
• Strong team management, project management and organizational skills, with the ability to juggle multiple workflows in a fast-paced environment.
• Excellent written and verbal communication skills, with a talent for translating technical concepts for non-technical audiences including creative copywriting.
• Comfort with ambiguity and a bias toward action; you enjoy building and iterating in evolving contexts.
• A collaborative and entrepreneurial mindset, eager to contribute and coordinate effectively with diverse partners.
• High level of professionalism, discretion, and integrity when handling sensitive information.
• Proficiency in relevant software tools such as Microsoft Office Suite, Canva, project management platforms, and communication tools.
• Implement and enforce project delivery standards and best practices across teams, including quality assurance reviews and risk mitigation
• Mentor and coach teams to develop consulting capabilities, strengthen analytical rigor, insight generation skills, and improve project execution skills
• Collaborate closely with Leads to track project progress, identify delivery risks, and recommend corrective actions
• Help define and implement best practices for effective and efficient cross project delivery at both local and global local level
• Drive continuous improvement initiatives focused on enhancing delivery processes, tools, and methodologies
• Lead local onboarding and training initiatives, in collaboration with the product & HR team
• Track key project performance metrics (e.g., utilization, quality scores, deadlines) and report progress to senior leadership

What We Value

We recognize that not every candidate will meet every qualification listed. If you’re excited about this role and believe you have relevant experience or transferable skills, we encourage you to apply. We value curiosity, a growth mindset to take initiatives and a commitment to disciplined execution.

Qualifications, Skills & Experience:

Essential Requirements:

• 10+ years of experience in consulting, strategy, operations, or business development roles ideally in small sized organizations

• Proven track record of driving operational excellence and cross-functional leadership

• Strong background in B2B SaaS or enterprise software companies

• Experience in digital marketing and brand building for technology companies

• Demonstrated success in revenue generation and go-to-market execution

• MBA or equivalent from a top-tier institution preferred

What We Offer:

• Direct impact on company strategy and growth trajectory

• Diverse responsibilities spanning operations, project management, content and leadership

• Growth opportunities in expanding markets with significant potential

• Collaborative environment working closely with founders and senior leadership

• Competitive compensation with performance bonuses

• Professional development opportunities and continuous learning environment

Position: Assistant Manager – BD (Mall Media Barter Deals)

Location: Mumbai

CTC: 4.5 - 6 LPA + Incentives

Key Responsibilities

• Drive mall media barter sales across Nexus and 25+ malls Pan India.
• Leverage a strong network of brands across India to identify and close barter opportunities.
• Manage media inventory, create proposals, and present to brands/agencies.
• Pitch, negotiate, and finalize barter deals across Lifestyle, Electronics, Office Supplies, and Gifting categories.
• Ensure seamless execution of deals with timely delivery, performance tracking, and MIS/reporting.
• Achieve sales and barter revenue targets while generating agency fees.
• Build and maintain strong relationships with mall stakeholders, vendors, and clients.
• 
  

Requirements

• MBA preferred, with 3–6 years’ experience in media sales, barter, mall advertising, or OOH.
• Strong brand and agency network across India.
• Proven record in closing barter/partnership deals and delivering revenue.
• Excellent negotiation, communication, and presentation skills.
• Independent, target-driven, with strong analytical and reporting ability.

The Plant Human Resources Specialist reports to Plant Human Resources Specialist, India Operation, but sits at the local site. Delivers, coordinates and implements local administrative HR tasks. Provide front-line support to deliver necessary local HR activities, including associate talent acquisition, contingent worker management, learning, time & attendance, and employee & labor relations.

Core Responsibilities:

1. Contract Labor Management:

a. Manage the recruitment, onboarding, and supervision of contract workers as needed.

b. Ensure that contract labor practices comply with relevant labor laws and regulations.

c. Monitor the performance and adherence of contract laborers to company policies

and safety regulation

2. Labor Law Compliance:

a. Ensure all the local laws requirement are accommodated i.e. Licenses, returns, etc.

b. Stay updated with Indian labor laws, regulations, and amendments relevant to the

manufacturing industry.

c. Ensure the organization's policies, practices, and procedures comply with labor laws,

including minimum wages, working hours, and safety regulations.

3. Employee Relations:

a. Handle employee grievances, disputes, and complaints promptly and fairly.

b. Promote a positive work environment by encouraging open communication and conflict resolution.

4. Conflict Resolution:

a. Manage or lead investigations into employee claims of unfair treatment or management charges of misconduct or non-compliance, and communicate findings to manager, HR Business Partner, and/or Legal as appropriate

b. Monitor and resolve discipline issues, if appropriate, and, refer to disciplinary process

c. Manage appeals process, conducting meetings, and determinations.

d. Manage documentation of all materials and decisions related to employee and labor relations investigations.

e. Collaborate with legal counsel when necessary to address legal aspects of disputes.

5. Documentation and Reporting:

a. Maintain accurate records of labor relations activities, negotiations, and agreements.

b. Prepare reports for management, regulatory authorities, as required.

c. Provide documentation for audit purposes.

6. Training and Education:

a. Support local learning initiatives including conducting learning needs analysis, developing learning content, delivering training, and managing local logistics.

7. Operational Excellence

a. Deploy services that are required to be executed at a local level.

d. Provide input on HR policies, processes and programs to CoEs

e. Support end-to-end associate recruitment process including sourcing, candidate pool management, recruitment, and onboarding of associate level employees

f. Manage in-person time and attendance activities, including reviewing, resolving, and approving timecards

g. Manage local community relations, as needed

h. Manage performance management for the associates

i. Act as single point of contact for payroll deliverables

j. Drive employee engagement activities, as needed

k. Support and collaborate with other function within the plant to ensure smooth operation

Qualified candidates will have:

Mandatory requirements:

 University Degree or equivalent experience in a related field

 Work experience of 8to10 years as HR Generalist in food and beverage/Pharma/ FMCG industry. Experience within the manufacturing / plants HR role would be an advantage

 Working knowledge of HR policies, practices, and procedures and Labour laws

 Fluent in spoken and written English, Hindi & Marathi.

 Local candidate.

Desirable requirements:

 Experience and familiar working with HR system e.g., Workday is an added advantage

Required behaviors and skills:

 Establishes good collaboration and exchange with HR Business Partners, HR Operations,

Communities of expertise and Global Shared Services team

 Detail-oriented execution of routine and complex processes (HR functional / operational knowledge)

 Ability to deliver high quality HR support consistently in a professional manner e.g., adaptable to different audience and situations

 Ability to work independently with minimal supervision and multi-tasking whenever required

 Ability to quickly comprehend requirements and carry out transactions in accordance with set standards

 Service mindset with strong communication and interpersonal skills and a collaborative team spirit

 Adaptable to quickly changing requirements and able to manage conflicting demands

 Strong work ethic, integrity and personal accountability

 Proficient use of applicable technology and Microsoft Office

 Demonstrated ability to communicate verbally and in writing