11+ Operational excellence Jobs in Mumbai | Operational excellence Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

CYLSYS SOFTWARE SOLUTION PVT. LTD.

Job Description| Sr. Dot.Net Developer-

Purpose of the role:

The ideal candidate will be familiar with the full software design life cycle. We are looking for a

.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support. In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we’d like to meet you. Your goal will be to work with internal teams to design, develop and maintain software.

REQUIREMENTS:

• Should have a minimum of 5+ years of hands-on experience in .NET MVC, Core, ASP

.NET and SQL Server.

• Should have expertise in C# programming.

• Should have strong UI and MVC knowledge.

• Should be proficient in JavaScript, HTML and CSS.

• Should be familiar with at least one frontend framework like bootstrap, Telerik etc.

• Should have experience in Agile software development/Agile methodologies.

• Familiarity with architecture styles/APIs (REST, RPC)

• In addition, with the knowledge of Angular.

• Experience working in agile development environment.

• Experience developing web-based applications in C#, HTML, JavaScript, or .NET.

• Should have experience in ASP.NET, MVC, .NET CORE, Design Patterns, SQL Server.

• Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle.

• In addition, with the knowledge of Razor pages / Dynamic CRM.

MANDATORY EXPERIENCE:

• Bachelor’s or Master’s in Computer Engineering or Computer Application.

• Diploma/Course in Computer Application.

• Hand-on experience in ASP.NET, MVC, Design Patterns, SQL Server or relevant experiences.

● In-depth knowledge of full-stack development principles and best practices.

● Expertise in building web applications with strong proficiency in languages like Node.js, React, and Go. 

● Experience developing and consuming RESTful and gRPC API Protocols.

● Familiarity with CI/CD workflows and DevOps processes. 

● Solid understanding of cloud platforms and container orchestration technologies.

● Experience with Kubernetes deployment and workflows using tools like Argo.

● Experience applying AI/ML models to optimize workflows or enhance product features, with familiarity in frameworks like TensorFlow, MLflow, Kubeflow, or PyTorch. 

● Experience fine-tuning existing AI/ML models to adapt to specific use cases or datasets, ensuring optimized performance. 

● Experience with Workflow Orchestration tools like Temporal and Windmill.

● Strong background in System Design. 

● Hands-on experience with Queuing Mechanisms such as RabbitMQ, Redis, and Kafka. 

● Experience with designing and building user-friendly interfaces using Tailwind CSS and Radix UI. 

● Excellent understanding of distributed systems, databases, and APIs. ● A passion for writing clean, maintainable, and well-documented code. ● Strong problem-solving skills and the ability to work independently as well as collaboratively. 

● Excellent communication and interpersonal skills. 

Bonus points if you have: 

● Experience with building self-serve platforms or user onboarding experiences.

● Familiarity with Infrastructure as Code (IaC) tools like Terraform.

● A strong understanding of security best practices for Kubernetes deployments.

● Grasp on setting up Network Architecture for distributed systems. 

Full Stack Engineer

Job Description

 As a Full stack developer he/she should be able to provide scalable software solutions

 He/she be a part of cross-functional team that’s responsible for the full

SDLC, from conception to deployment.

 Design and architect highly scalable web services applications

 Develop and maintain all server-side network components

 Collaborate with front-end developers on the integration of elements Architect

Content Management Solution and scalable API platform

 Design back-end services for various business processes

 Partner with third-party technology services and make strategic inputs.

 Develop high-performance applications by writing testable, reusable, and efficient

code

 Create workflows and solutions involving search, recommendations, rights

management, monetization, identity management, SSO, authorization,

authentication, etc.

 Work with large datasets and optimize server-side performance

 Implement effective security protocols, data protection measures, and storage

solutions

 Run diagnostic tests, repair defects, and provide technical support

 Experience in writing backend API services in a serverless framework would be

preferred.

 Knowledge of microservice architecture is required

 Collaborate with the tech and product teams to drive execution across all platforms

while balancing short-term requirements with long-term objectives

Requirements

 4-7 years of Knowledge of Node.js and ReactJS frameworks

 Experience in creating and maintaining efficient NoSQl databases GRPC and Json

Elasticsearch

 Experience in AWS environment, cloud deployments and lambda

 DevOps and web security

 API development and deployment

 Unit and integration testing

At Qrata, our people are our most important resource. We’re looking for a highly skilled recruiter to become one of them, and to help us find them. The ideal candidate will have prior experience in recruitment or human resources, with knowledge of screening, interviewing, and hiring practices. If you have a passion for finding untapped talent, driving company growth, and helping individuals find promising careers, we want to hear from you.

• Work closely with partners to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations
• Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent
• Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up
• Continuously partner with recruiting team and senior managers to design, refine, and implement innovative recruiting strategies
• Stay active with current with job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcements

• 2 -5 years’ experience in recruitment (IT recruitment plus)
• Exceptional communication, interpersonal, and decision-making skills
• Advanced knowledge of MS Office, database management, and internet search
• Familiarity with job boards

Job description

We are looking for young and talented candidates for our Core team at Impact Guru.

Job Responsibilities:

Promotion & Engagement (Mall activities & promotional fundraising)

• Donor Acquisition and Retention through the Malls, Residential engagement and promotional activities.
• Donor acquisition from street, High foot fall areas.
• Regular Donation Validation.
• Properly issuance of the TEC (Tax Exempt Certificate) under 80G

Qualifications and skills:

• Good English communication skills
• Required Exp - Sales, Business development, fundraising, field job
• Freshers eager to learn are welcomed
• Strong command over regional language
• Enthusiastic & extrovert personality
• MS Office proficient.

Additional Perks:

• Daily work allowance over and above CTC
• Performance Incentives over and above target achievement
• Skill development & training opportunities

We're looking for Senior Node js backend developers with over 2+ years of experience and strong expertise in Javascript based development using Node js and Express. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing Node js based backends and APIs using a microservice architecture.

Bonus Skill : Experience with ReactJs, Postgres

We would prefer candidates who can join immediately or are currently serving their notice period.

Key Skills Required

1. A passion for Javascript based solutions and an extremely strong understanding of JavaScript

2. Proficiency in Node js and Express based development

3. Stong experience in building scalable REST APIs

4. Experience in implenting API security using tokens, encryptions keys and other methods

5. A proved history of building scalable and secure web applications and APIs with Node js using a microservice architecture

6. Working experience with API Gateways

7. Experience with Docker

8. Experience in maintaining code via Git workflows

9. Ability to work independantly or as a part of a team

10. Ability to work in an Agile environment

Responsibilities

1. Understanding requirement and congributing to engineering solutions at a conceptual stage to provide the best possible solution to the task/challenge

2. Building high quality code using coding standards based on the SRS/Documentation

3. Building component based, maintainable, scalable and reusable backend libraries/modules.

4. Building & documenting scalable APIs on the Open Spec standard

5. Unit testing development modules and APIs

6. Conducting code reviews to ensure that the highest quality standard are maintained

7. Securing backend applications and APIs using industry best practices

8. Troubleshooting issues and fixing bugs raised by the QA team efficiently.

9. Optimizing code

10. Building and deploying the applications