11+ Operational excellence Jobs in Mumbai | Operational excellence Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

JOB DESCRIPTION

Experience: 3-8 years

Location- Mumbai

Wissen Technology is now hiring for a Java Developer - Mumbai with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. 

Required Skills:

• Exp. - 3-8 years
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client- facing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.

Key Responsibilities:

Project Planning & Coordination:

• Develop detailed project plans for product procurement and delivery of material to jobsite.

• Coordinate with internal teams (design, procurement, logistics, finance, etc.) and external vendors.

• Oversee multiple supply chain projects simultaneously, ensuring timelines and budgets are met.

Client & Stakeholder Communication:

• Serve as the main point of contact for hospitality clients throughout the project lifecycle.

• Provide regular updates to stakeholders on progress, risks, and milestones.

Vendor & Supplier Management:

• Collaborate with approved vendors to ensure timely production and quality compliance.

• Evaluate supplier performance and support procurement team in sourcing decisions.

Logistics & Delivery:

• Manage the scheduling of shipments and delivery to hotels, resorts, or restaurant properties.

• Monitor and resolve any issues related to shipping, customs clearance, or last-mile delivery.

Quality Control & Compliance:

• Ensure products meet required quality and brand standards.

• Adhere to safety, sustainability, and compliance regulations relevant to hospitality supply.

Budget Management:

• Track project costs and variances against budget forecasts.

• Support cost-saving initiatives and report financials as required.

Issuing Sales Orders and Purchase Orders:

• Coordinate with vendors and internal stakeholders to facilitate the issuance of sales orders and purchase orders for materials and services.

• Raising payment timely payment request.

Excel Skills:

• Utilize advanced Excel skills to manage project data, track expenses, and generate reports for analysis.

• Prepare and share expediting reports and project related reports and share with the stake holders.

Bid Revisions:

• Coordinate bid revisions with vendors and internal stakeholders to ensure alignment with project requirements and budget constraints.

• Prepare Change Orders and creating budget for same.

Project Documentation & Close Out Report

• Maintain comprehensive documentation of project activities, including contracts, purchase orders, and correspondence with vendors.

• Prepare project close out reports.

Qualifications:

• Bachelor's degree in architecture, civil engineering, construction management, or a related field.

• 3–5+ years of project management experience in hospitality, supply chain, procurement or site execution works in commercial or residential projects.

• PMP certification or equivalent is a plus.

• Knowledge of FF&E, OS&E, or hospitality procurement preferred.

Skills & Competencies:

• Strong organizational and time management skills.

• Proficiency in project management tools (e.g., MS Project, Monday.com, Asana).

• Excellent communication and negotiation skills.

• Analytical and problem-solving abilities.

• Ability to manage multiple projects under tight deadlines.

Requirements:

1. Background in Civil/Architecture/Interior Design: Bachelor’s degree or equivalent experience in a relevant field.

2. Excellent Communication Skills: Strong verbal and written communication skills in English, with the ability to interact effectively with internal teams and external vendors.

3. Interiors Experience: Previous experience in interior design projects, with a solid understanding of materials, finishes, and construction processes.

4. Estimation Experience: Proficiency in project estimation techniques, with the ability to accurately forecast costs and timelines.

5. Excel Skills: Advanced proficiency in Microsoft Excel, including functions, formulas, and data analysis tools.

6. Vendor Management: Demonstrated experience in coordinating with vendors, negotiating contracts, and resolving issues in a timely manner.

Mandatory : Excellent in communication

Job Description : 

Sales Closure & Client Coordination Specialist

 Role Overview : A commercially sharp, execution-focused Sales Closure Specialist who will take ownership of converting qualified leads into revenue. This is not a lead generation role.

 The position is responsible for:

  Driving structured follow-ups

  Managing proposals and commercial documentation 

 Supporting negotiation discussions 

 Ensuring disciplined closure of opportunities The role requires strong client engagement capability, commercial maturity, and the ability to work in a structured B2B sales environment—particularly with international clients entering or expanding in India.

 Key Responsibilities

 1. Opportunity Conversion & Deal Closure 

 Engage with pre-qualified inbound leads shared by the company. 

 Conduct structured discovery discussions to understand client requirements (HR, Payroll, EOR, BPO, Compliance, Accounting). 

 Drive timely follow-ups to move opportunities through the sales pipeline.  Support commercial discussions and negotiations under leadership guidance. 

 Work towards defined monthly and quarterly closure targets.          2. Proposal & Commercial Management

  Prepare customized proposals aligned with client requirements and OBOX pricing frameworks.  Coordinate internally with operations, compliance, and finance teams to structure commercial terms. 

 Ensure accurate documentation, scope clarity, and commercial positioning.

  Support addendums, revisions, and proposal refinements as required.   3. Client Communication & Relationship Handling

  Act as a structured communication bridge between client and senior leadership.

 Maintain professional engagement with founders, CFOs, HR heads, and business leaders. 

 Build credibility through clarity, responsiveness, and commercial understanding. 

 Ensure client confidence during evaluation and decision-making stage.   4. Sales Process & CRM Discipline

  Maintain accurate CRM updates and opportunity tracking. 

 Ensure follow-up timelines are adhered to.

  Share weekly pipeline status and conversion insights. 

 Identify bottlenecks in deal progression and escalate proactively. KPIs (Indicative)

  Lead-to-closure conversion rate 

 Proposal turnaround time  Sales cycle duration 

 Revenue closed per month 

 CRM hygiene & documentation accuracy Required Skills & Competencies

  Strong B2B communication skills (verbal & written). 

 Confident negotiation support capability.

  Ability to understand commercial structures and pricing discussions

.  Structured follow-up mindset.

  Objection handling skills.  High ownership and accountability

 Proficiency in MS Office & CRM tools. Preferred Background

  4+ years’ experience in B2B services sales, HR consulting, payroll, EOR, recruitment, or professional services. 

 Exposure to dealing with international clients preferred.

  Graduate in any discipline (MBA – Sales/Marketing preferred but not mandatory). Ideal Candidate Profile 

 Commercially mature and confident in business conversations.

  Detail-oriented with strong backend documentation capability.  Target-driven but process-disciplined.

  Comfortable working in a structured, compliance-sensitive environment.  Able to represent OBOX’s positioning of “Making India Easy” for foreign companies.

About TradeLab

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer

engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to

redefine digital broking and empower clients in the capital markets ecosystem.

Role Overview

We are looking for a driven and proactive Business Development Manager based in Mumbai to support TradeLab’s business expansion across Western India. The role is strongly focused on prospecting, lead generation, and assisting in closing new business deals with

discount brokers, full-service brokers, banks, and fintech platforms. The ideal candidate should have foundational knowledge of capital markets/fintech and be eager to grow into a high-impact enterprise sales role.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage new potential clients aligned with TradeLab’s target segments (brokers, fintech platforms, banks).

• Sales Pipeline Support: Qualify leads, schedule product demos, participate in discussions, and support sales managers in progressing

• Client Outreach: Conduct outreach via emails, calls, LinkedIn, industry events, and partner networks to expand the top-of-funnel pipeline.

• Product Demonstrations: Assist in presenting TradeLab’s offerings to clients along with the product/solutions team.

• Proposal & Documentation Support: Prepare proposals, business decks, pitch materials, and basic commercial documents.

• Market Understanding: Stay updated on industry trends, competitor offerings, and regulatory changes like SEBI guidelines.

• CRM Management: Maintain up-to-date records of leads, interactions, proposals, and pipeline status using CRM tools (e.g., HubSpot/Salesforce).

• Event Representation: Represent TradeLab at industry meets, product demos, conferences, and networking engagements.

• Cross-Team Collaboration: Work closely with senior sales, product, and solutions teams to craft suitable value propositions for client requirements.

Must-Have Qualifications

• Experience: 3–5 years in B2B sales, business development, or inside sales within fintech, capital markets, SaaS, trading, or investment platforms.

• Industry Understanding: Basic understanding of trading platforms, brokers, capital market ecosystem, or fintech workflows.

• Communication Skills: Strong verbal and written communication skills, confident client-facing presence.

• Relationship Building: Ability to build rapport with key client stakeholders and maintain professional follow-ups.

• Target Orientation: Comfortable working in a target-driven, fast-paced environment.

• CRM Proficiency: Experience using CRM systems for tracking leads and pipeline management.

• Self-Driven Attitude: High ownership mindset with willingness to learn, grow, and handle responsibilities independently.Good-to-Have Skills

• Exposure to trading systems (OMS, RMS) or fintech API-based platforms.

• Familiarity with SEBI market regulations and algo trading basics.

• Experience supporting enterprise sales cycles or solution-selling environments.

Why Join TradeLab?

• Innovative Environment: Join a fast-growing fintech leader at the forefront of transforming the Indian and global brokerage ecosystem with cutting-edge technology.

• Ownership & Impact: Take full ownership of a high-potential territory (Western India) with direct visibility to senior leadership and the opportunity to shape regional growth.

• Cutting-Edge Solutions: Gain hands-on experience with next-generation trading infrastructure, AI-driven platforms, and compliance-focused solutions.

• Growth Opportunities: Thrive in an entrepreneurial role with significant learning potential, professional development, and a steep growth trajectory

About the company

DCB Bank is a new generation private sector bank with 442 branches across India.It is a scheduled commercial bank regulated by the Reserve Bank of India. DCB Bank’s business segments are Retail banking, Micro SME, SME, mid-Corporate, Agriculture, Government, Public Sector, Indian Banks, Co-operative Banks and Non-Banking Finance Companies.

Job Description

Department: Risk Analytics

CTC: Max 18 Lacs

Grade: Sr Manager/AVP

Experience: Min 4 years of relevant experience

We are looking for a Data Scientist to join our growing team of Data Science experts and manage the processes and people responsible for accurate data collection, processing, modelling, analysis, implementation, and maintenance.

Responsibilities

• Understand, monitor and maintain existing financial scorecards (ML Based) and make changes to the model when required.
• Perform Statistical analysis in R and assist IT team with deployment of ML model and analytical frameworks in Python.
• Should be able to handle multiple tasks and must know how to prioritize the work.
• Lead cross-functional projects using advanced data modelling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Develop clear, concise and actionable solutions and recommendations for client’s business needs and actively explore client’s business and formulate solutions/ideas which can help client in terms of efficient cost cutting or in achieving growth/revenue/profitability targets faster.
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions.
• Design and build technical processes to address business issues.
• Oversee the design and delivery of reports and insights that analyse business functions and key operations and performance metrics.
• Manage and optimize processes for data intake, validation, mining, and engineering as well as modelling, visualization, and communication deliverables.
• Communicate results and business impacts of insight initiatives to the Management of the company.

Requirements

• Industry knowledge
• 4 years or more of experience in financial services industry particularly retail credit industry is a must.
• Candidate should have either worked in banking sector (banks/ HFC/ NBFC) or consulting organizations serving these clients.
• Experience in credit risk model building such as application scorecards, behaviour scorecards, and/ or collection scorecards.
• Experience in portfolio monitoring, model monitoring, model calibration
• Knowledge of ECL/ Basel preferred.
• Educational qualification: Advanced degree in finance, mathematics, econometrics, or engineering.
• Technical knowledge: Strong data handling skills in databases such as SQL and Hadoop. Knowledge with data visualization tools, such as SAS VI/Tableau/PowerBI is preferred.
• Expertise in either R or Python; SAS knowledge will be plus.

Soft skills:

• Ability to quickly adapt to the analytical tools and development approaches used within DCB Bank
• Ability to multi-task good communication and team working skills.
• Ability to manage day-to-day written and verbal communication with relevant stakeholders.
• Ability to think strategically and make changes to data when required.

About Company:

• Role Overview

• Senior Engineer with a strong background and experience in cloud related technologies and architectures. Can design target cloud architectures to transform existing architectures together with the in-house team. Can actively hands-on configure and build cloud architectures and guide others.

• Key Knowledge

• 3-5+ years of experience in AWS/GCP or Azure technologies
• Is likely certified on one or more of the major cloud platforms
• Strong experience from hands-on work with technologies such as Terraform, K8S, Docker and orchestration of containers.
• Ability to guide and lead internal agile teams on cloud technology
• Background from the financial services industry or similar critical operational experience

Please find the JD for Instructional designer position below:

Job Title: Instructional Designer & Content Developer

Location: Mumbai, Maharashtra

Job Type: Full-Time, Permanent

Experience: Minimum 3 years as an Instructional Designer

Responsibilities:

1. Apply instructional design theories, such as ADDIE, Bloom's Taxonomy, and adult learning principles, to create effective and learner-centric training materials.

2. Demonstrate a solid background in e-learning design principles, staying updated on industry trends and best practices.

3. Collaborate with stakeholders to identify learning objectives and analyze the target audience's needs, characteristics, and existing knowledge.

4. Develop visually appealing and interactive storyboards using MS PowerPoint to outline the flow and structure of e-learning modules.

5. Create engaging and compelling scripts and narrations for instructional videos, ensuring alignment with learning objectives.

6. Develop instructional materials, including presentations, e-learning modules, videos, and assessments, ensuring they are engaging, informative, and meet the defined learning outcomes.

7. Proficiently use Articulate Storyline to design and develop interactive e-learning modules that enhance the learning experience.

8. Edit and enhance video content using Camtasia, ensuring a seamless and engaging visual experience for learners.

9. Possess a strong understanding of Learning Management Systems (LMS) and the ability to integrate e-learning content into various platforms.

10. Communicate complex ideas effectively through clear and concise written content, ensuring a high standard of English proficiency.

11. Gather feedback from learners and stakeholders to refine and enhance instructional materials, making improvements based on constructive input.

12. Stay informed about industry trends, educational technologies, and instructional design methodologies, participating in professional development opportunities.

Qualifications:

1. Bachelor's degree in Instructional Design, Education, or a related field, or certification or diploma in Instructional Design.

2. Strong understanding of instructional design principles and adult learning theories.

3. Proficiency in using instructional design software and tools (Articulate Storyline, Camtasia, Adobe Illustrator).

4. Excellent communication and collaboration skills.

5. Excellent problem-solving skills and the ability to work independently as well as collaboratively in a team.