11+ Operational excellence Jobs in Mumbai | Operational excellence Job openings in Mumbai

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

3DEXPERIENCE on Cloud, ENOVIA, NETVIBES

1) 10+ years of Experience in the PLM Industry, with proficient in 3DExperience Platform

2) Strong Dassault Product knowledge across Dassault Brands (e.g. ENOVIA, DELMIA, NETVIBES) and the 3DEXPERIENCE platform is a required. Both On-Cloud and OnPrem.

3) Customer Requirements collecting, Documenting and management. PLM Use Case and process creations and definition, having excellent understanding of business data and process requirements. Experience in performing PoCs, Demonstrations and scope definition.

4) Good understanding of Different modules and technical Skill with hands on experience on different 3DExperience Brands.

5) Understand master data principles and technical overlaps among digital platforms, from PLM to ERP, MES, SCM, etc

6) Able to deal with complexity and simplify things, develop and maintain a 360 degree "big picture" view of the solution.

7) Good understanding of migration into 3DEXPERIENCE with relevant experience in the same and also on environment setup, data migration strategy and validation.

8) Have in-depth understanding of design patterns, coding and customization languages, middleware and other IT principles and able to interface openly with other IT Architects on such matters.

9) Ability to assess existing technologies and tools, and all technical building blocks.

10) It is an advantage if having experience in a global company with IT, Engineering or Manufacturing and having interest and experience in implementing PLM.

6 + years of hands-on development experience and in-depth knowledge of , Spring Java, Spring boot, Quarkus and nice to have front-end technologies like Angular, React JS

● Excellent Engineering skills in designing and implementing scalable solutions

● Good knowledge of CI/CD Pipeline with strong focus on TDD

● Strong communication skills and ownership

● Exposure to Cloud, Kubernetes, Docker, Microservices is highly desired.

● Experience in working on public cloud environments like AWS, Azure, GCP w.r.t. solutions development, deployment & adoption of cloud-based technology components like IaaS / PaaS offerings

● Proficiency in PL/SQL and Database development.

Strong in J2EE & OOPS Design Patterns.

Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionize their customer experience endeavors. 

Position Description: We are seeking a dynamic Manager - Enterprise Sales to drive revenue growth and expand our B2B SaaS client base. The ideal candidate will have a proven track record of exceeding sales targets, nurturing client relationships, and deep expertise in the SaaS sector.

Key Responsibilities:

- Develop and execute high-impact sales strategies to surpass targets in the B2B SaaS sector.

- Identify and cultivate new business opportunities through strategic networking and leveraging industry connections.

- Build and maintain strong relationships with enterprise-level clients, understanding their needs and delivering tailored SaaS solutions.

- Collaborate with the marketing team to create targeted campaigns and compelling collateral for enterprise clients.

- Conduct product demonstrations and presentations to key stakeholders, highlighting the value proposition of our SaaS products.

- Manage contract negotiations and guide prospects through the sales process from initial contact to deal closure.

- Stay informed about industry trends, competitors, and market conditions to seize opportunities and mitigate risks.

Requirements

- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.

- 5+ years of successful B2B SaaS Enterprise Sales experience, consistently exceeding sales targets.

- Deep understanding of the SaaS industry, including trends, technologies, and customer pain points.

- Excellent communication, negotiation, and presentation skills.

- Ability to foster and maintain relationships with enterprise-level clients.

- Strong analytical skills to translate client needs into effective SaaS solutions.

- Capacity to work independently and collaboratively in a team environment.

- Willingness to travel for client engagement and industry events.

Benefits

- Medical Coverage: Comprehensive healthcare coverage for you and your family.

- Fast-Paced and Dynamic Work Environment: Opportunity to thrive in an innovative, agile workplace with real impact.

- Learning and Upskilling: Access to professional development resources, including training and workshops.

- Collaborative Workplace: Join a team that values open communication, knowledge sharing, and mutual respect.

Location: Ahmedabad, Surat, Mumbai, Pune, Hyderabad & Bengaluru

Freshers are also welcome, provided you are energetic and want to have a career in sales

Job Description :

• Tracking of inward enquiries & understanding technical requirements

Cost Estimation, Preparation & submission of quotation.

Communicating technical queries from clients & co-ordination with Design team.

Registration of orders & co-ordination with plant & clients

Updating the order execution progress to the Sales team/Dealers/Customers.

Coordinating with Channel Partners for Vendor Registration, quotation, & pending orders.

• Tracking of online tender for valves & submission.

Follow –up with clients, Channel Partners, sub-vendors for approval.

Visiting clients for technical discussion, follow-up & closing deal.

Qualification : Sales Engineering and Sales skill

Technical Support and Communication skills

Customer Service skills

Excellent problem-solving and analytical abilities

Strong interpersonal and negotiation skills

Excellent Communication skill in verbal / Written in English, Hindi & / or Local language, Presentation, Convincing & Closing Skill

Experience in the Pumps, valves or construction industry is a plus

Bachelor's degree in Engineering or related field

Salary Commensurate as per the Knowledge, skills & expertise.

Required Skills:-

• Technical Demonstrations
• Product Demonstration
• Interpersonal Skills
• Sales Engineering
• Automation
• Sales Processes
• Sales Operations
• Technical Support
• Account Management

About Us:

Docsumo is Document AI software that helps enterprises make automated decisions from customer documents. We help enterprises convert unstructured documents such as invoices, bank statements, tax returns into actionable data. We are backed by Sequoia, Barclays, Techstars & Better Capital, Fifthwall & others.

Job Summary :

As a UI / UX designer, you will be working closely with the founders and the engineering time to deliver top quality user experience. This is a great opportunity to come in on the ground floor and play a strategic role in shaping our user experience.

Responsibilities:

• Gather and evaluate user requirements in collaboration with product managers and engineers. Conduct layout adjustments based on user feedback
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Design graphic user interface elements, like menus, tabs, widgets and build page navigation buttons and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like.
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)

Requirements:

• At Least 2 years of work experience in designing great web and mobile applications.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, Figma and Adobe Photoshop.
• Candidates with a good online portfolio will be given priority.
• You possess a Degree in Design or related field from a top tier institute.
• You possess excellent communication and interpersonal skills and can articulate your ideas to different stakeholders.
• Ability to understand the business problem, identify the key challenges, formalize the problem, and prototype solutions.
• Consistent track record of documenting, synthesizing, and communicating results.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn.

Introducing BECO – a revolutionary home care brand that is dedicated to sustainability and eco-friendliness. We bring you plant-based, bamboo-based products that are highly effective and 100% chemical free. We understand how important it is to take care of our environment and we are here to provide an environmentally conscious solution for all your homecare needs. Our products are carefully crafted to be gentle on the environment without compromising on quality. We’re proud to be part of an innovative direct-to-consumer (D2C) model that allows us to provide quality products directly from our brand, to you! We’re passionate about making the world a better place and we hope you join us in this journey.

Your responsibilities would be:

·      Create a 100% digital ecosystem to help solve business goals

·      Design solutions

·      Evaluate platforms and Softwares

·      Build database lakes

Third Party software integration:

·      SFA integration- coordinate with the users for any issues

·      Support report generation and other customizations

·      Overlook the tasks assigned to the team along with other SAP users

·      Should be able to understand the business process- Production, Inventory Management, Purchase & Sales Process

·      Should be a problem solver for the users using any application within the management

·      Automate the process for the users whenever required for smooth functioning

Skills Required:

·      Someone who has largely been a part of automations, integrations, digital transformation

·      SAP B1 experience is an added advantage

·      Engineering Graduations preferred

·      Minimum 5-6 years’ relevant experience (FMCG Industry preferred)

Location – Andheri East, Next to Marol Naka Metro Station

CupShup is looking for Operations Executive for the respective city. You will be responsible to handle the network growth, BTL Campaign function & operations, audit i. e. internal audits, client audits, cost audits, etc.

Responsibilities:

• Exeuctiion of BTL / Offline marketing campaigns across locations
• Strengthening network of promoters 
• Vendor/Partners Empanelment
• Logistics and Collaterals
• Success of the campaigns
• Process improvement and streamlining
• GST Compliance and reconciliation
• For Client - Media, Financial, Rate Benchmarking, Competition
• Functional Audits as and when required by Management
• Regional reporting
• Network tracker
• Collaterals Tracker
• Partners Tracker

Requirements:

• Graduate
• 0-2 years of experience BTL marketing is a must
• Self Motivated, Passionate, and a never give up attitude
• Team player
• Fair at communication and expression
• Willing to learn not only operations but also marketing and the other functions
• Two wheeler driving and license is an added advantage

Play an active role to support the operations to ensure growth of the company
Maintain MIS for Campaigns
Handle data on funds transfered
Generate reports as required.
Provide end to end solutions to customers from Social media leads
Coordinate with internal departments for Finance & Tech support.
Facilitate smooth functioning of fundraisers & campaigns
Work effectively & actively in a team.