VP - Engineering/Technical Product Head

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

• 1 to 3 years  experience in copy writing,
• excellent communication
• Portfolio is mandatory
• linked in mandatory

Job Responsibilities: 

This role requires you to work on Linux systems and their associated services which provide the capability for IG to run their trading platform. Team responsibilities include daily troubleshooting and resolution of incidents, operational maintenance, and support for proactive and preventative analysis of Production and Development systems. 

1. Managing the Linux Infrastructure and web technologies
2. Patching and upgrades of Redhat Linux OS and server firmware. 
3. General Redhat Linux system administration and networking. 
   iii. Troubleshooting and Issue Resolution of OS and network stack incidents. 
   iv. Configurations management using puppet and version control. 
   v. Systems monitoring and availability. 
   vi. Web applications and application routing. 
   vii. Web-site infrastructure, content delivery, and security. 
4. Day to day responsibilities will include: Completing service requests, responding to Incidents and Problems as they arise as well as providing day to day support and troubleshooting for Production and Development systems. 
   3. Create a run book of operational processes and follow a support matrix of products. 
   4. Ensuring Internal Handovers are completed, and all OS documentation is updated. 
   5. Troubleshoot system issues, plan for future capacity, and monitor systems performance. 
   6. Proactive monitoring of the Linux platform and ownership of these tools/dashboards. 
   7. Work with the delivery and engineering teams to develop the platform and technologies, striving to automate where possible. 
   8. Continuously improve the team, tools, and processes, support regular agile releases of applications and architectural improvements. 
   9. The role includes participating in a team Rota to provide out-of-hours support. 

Person Specification: 
Ability / Expertise 

This position is suited to an engineer with at least 8 years of Redhat Linux / Centos Systems Administration experience that is looking to broaden their range of technologies and work using modern tools and techniques. 

We are looking for someone with the right attitude: - 

• 
  Eager to learn new technologies, tools, and techniques alongside applying their existing skills and judgment. 
  • Pragmatic approach to balancing different work priorities such as incidents, requests and 

Page Break troubleshooting. 

• Can do/Proactive in improving the environments around them. 
  • Sets the desired goal and the plans to achieve it. 
  • Proud of their achievements and keen to improve further. 

This will be a busy role in a team so the successful candidate’s behaviors will need to strongly align with our values: 
• Champion the client: customer service is a passion, cultivates trust, has clarity and communicates well, works with pace and momentum 
• Lead the way: innovative and resilient, strong learning agility and curiosity 
• Love what we do: Conscientiousness - has high self-discipline, carefulness, thoroughness, and organization, Flexible and adaptable 

 The successful candidate will be able to relate to the statements above and give examples that back them up.  We believe that previous achievements signpost a good fit at IG. 
 

Qualifications 

Essential: 

• At least 4 years’ Systems Administration experience with Redhat Enterprise Linux / Centos 5/6/7 managed through a Satellite infrastructure. 
• Managed an estate of 1000+ hosts and performed general system administration, networking, backup, and restore monitoring and troubleshooting functions on that estate. 
• 1 Years of experience with scripting languages (bash/Perl/Ruby) and automating tasks with Puppet and Redhat Satellite. Experience with custom RPM generation. 
• Strong analytical and troubleshooting skills. You will have resolved complex systems issues in your last role and have a solid understanding of the tools needed to do so. 
• Excellent Communication (Listening, speaking, the transmission of concepts with/without examples, etc). 
• Calm under pressure and work to tight deadlines. You will have brought critical production systems back to life. 

We are looking for an experienced Front End Architect who is proficient with React.js. Your primary focus will be on developing efficient Front End layers using well known React.js workflows (such as Flux or Redux). You will ensure that these applications are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important. 

Responsibilities: 

• Architecting large scale Enterprise application Front End layers for:
• Maintainability (Modularity, Testability)
• Reusability (ComponentizationCommon Functionality)
• Performance (Caching, Resource Utilization) 
• Security
• Developing new user-facing features using React.js 
• Building reusable components and front-end libraries for future use 
• Translating designs and wireframes into high quality code 
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers 
• Leading a team of high performing team React JS developers

Primary Skills:

• React JS, Redux, HTML5, CSS3, Javascript, Jquery, SASS and Typescript
• Develop  user-facing features using ReactJS
• Architect efficient and reusable front-end systems that drive complex web applications
• Identify and resolve performance and scalability issues
• Ensure the technical feasibility of UI/UX designs
• Unit-test code for robustness, including edge cases, usability, and general reliability.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles.
• Having Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of EcmaScript.
• Knowledge of isomorphic React is a plus.
• Strong Proficiency in HTML 5, CSS 3
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end build pipelines and tools.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Familiarity with code versioning tools such as Git, SVN, etc.
• Knowledge of functional or object-oriented programming.
• Ability to write well-documented, clean Javascript code.
• Rock solid at working with third-party dependencies and debugging dependency conflicts.
• Understanding of REST APIs, the document request model, and offline storage. 

Experience: 

10+ years of overall experience with 4+ years of mandatory experience with React JS development

• Strong knowledge of WordPress Platform
• Expertise in WordPress Custom Theme Development and Plugin Development
• Expertise in WP Plugin Integration (WooCommerce, WPML, Membership plugins etc)
• Should understand how to make WordPress manageable from admin panel
• Understands WP architecture and knows how to perform database and code optimization for WordPress
• Expertise in HTML5, CSS3, JavaScript
• Proficiency in PHP/MYSQL and AJAX
• A thorough understanding of cross-browser compatibility issues
• Strong understanding of responsive web design techniques
• An ability to work on multiple projects and tasks at the same time
• Great attention to detail, highly organized
• A positive and upbeat attitude with the ability to learn quickly
• Minimum 4 years of experience in WordPress Development
• Experience with Magento, and Shopify (preferred)
• Excellent written and spoken English
• The ability to adapt to a diverse and multicultural environment
• A reliable workstation with a fast computer, microphone and speakers, reliable internet and power for working remotely

YOUR DUTIES AND TASKS:

• Developing and providing maintenance support for WordPress sites
• Developing custom themes and plugins
• Migrating websites from other platforms to WordPress
• Integrating and setting up plugins like WPML, WooCommerce, Membership, etc.
• Optimizing page speed of WordPress sites
• Implementing SEO/CRO best practices in WordPress sites
• Transforming complex PSD layouts into pixel-perfect presentation layer HTML5/CSS3 templates
• Creating responsive website designs
• Working under tight deadlines
• Handling multiple projects at the same time
• Producing high-quality work with a strong focus on detail

Vervali Systems is looking for a talented Magento 2.0 developer that will be in charge of maintaining our eCommerce website. Your main tasks will be to ensure that the last security patches are installed and that existing functionality continues to work properly. You will also be in charge of developing new modules and applying any required front-end changes.

IMMEDIATE JOINERS ONLY

Responsibilities :

- Regularly update our Magento installation
- Install security patches
- Develop new functionality
- Implement front-end changes

Skillset:

- 2 to 4 Yrs. of experience in Magento 2.0
- Technology and Magento Knowledge
- Magento Development and Plug-in Customization
- Magento Migration
- Third-Party integrations
- Front End & Back End Development
- Custom CMS Themes development skills
- Good Knowledge of Javascript
- Strong widget development skills for Magento 2.0
- Excellent Communication Skills
- Strong Analytical skills and attention to detail
- Quick Learners

Location: Andheri Sakinaka (Client Place) / Vasai