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Title : Agile Program Manager

Locations: Gachibowli, Hyderabad, Chennai, Bangalore and Delhi (Remote).

Job Type: Fulltime

The Agile Program Manager should have experience with all facets of software development, operational support and project management using agile processes. Must have experience in providing advanced project management and support for ongoing programs and for projects across numerous functional and technical units with the organization. For each program/project, the Agile Program Manager is responsible for ensuring that the program is on track for successful releases, and coordinate with vendors/partners, and external stakeholders, as necessary.

Essential Responsibilities:

• Facilitate the Scrum of Scrums once or twice a week with Scrum Masters, Backlog Owners, and Leads.
• Facilitate Big Room Planning with Lean | Agile Teams, Leads, Leadership, and Stakeholders.
• Review Agile metrics every week with Program Portfolio stakeholders.
• Serve as an escalation path for Scrum Masters and the Lean | Agile Teams.
• Help champion the Agile transformation in the program.
• Help drive the Communities of Practice in the program and encourage others to participate.
• Work with Product Management to update the Agile Road Map, as necessary.
• Serve as an administrator for the Agile ALM (Application Lifecyle Management) tool.
• Mentor Scrum Masters.
• Track program dependencies to resolution.
• Track program risks to resolution.
• Create weekly summary Agile program reports for Leadership.
• Support Leadership to track Agile budgets, Team allocations, releases.
• Conduct Program Portfolio Agile Maturity Assessments.
• Participate in Progressive Elaboration sessions to maintain institutional knowledge.
• Assist in Agile contract management with external vendors and contractors.

Suggested Certifications:

• Agile Program Manager - Agile Axiom Framework
• Certified Scrum Master (Scrum Alliance).
• Certified Scrum Professional (Scrum Alliance).
• Agile Project Management (IC Agile).
• Agile Program Portfolio Management (IC Agile).
• Agile Certified Practitioner (Project Management Institute).

Suggested Experience:

• 6+ Years Professional Experience.
• At Least 4 Years in Project Management.
• At Least 4 Years Working in an Agile Environment.
• College Degree or Equivalent Professional Experience.

The Agile Program Manager has a critical role. They are often the glue to ensure everyone is moving forward towards value delivery via conflict resolution, administrating ALM tools, facilitating program level meetings, removing escalated impediments, tracking program dependencies and risks to resolutions, etc. The ideal person should have a strong project management background and hands-on Agile experience at the Program Portfolio level.

1. Strong foundation in Javascript.
2. Attitude for getting things done.
3. Experience building web applications, Single page applications and PWAs.
4. Demonstrated ability to learn new technologies and keep abreast of the fast-changing javascript environment.
5. Experience using CSS pre/post processors.
6. Experience with build tools like webpack.
7. Experience in frontend automation using (Grunt/Gulp etc).
8. Experience using cutting edge front-end technologies (e.g. Service Workers, Web notifications).
9. Experience with popular frameworks like (React/Vue etc).
10. Experience using Git.
11. Experience with Continuous Integration platforms (Jenkins/CircleCI)
12. Minimum product dev experience of 2+ years in web/mobile startups with expertise in designing and implementing high performance web applications.
13. Bonus Points for: * Writing unit test. * Experience with NodeJs. * Deploying scalable web servers. * Contribute to the wider Javascript community via open source.

• Ensuring that collection staff is trained and knowledgeable
• Organizing and assigning work to collectors and performs daily audits to ensure accounts are worked properly / efficiently
• Encouraging, motivating, and developing staff to the maximum of their ability; leads by example.
• Counseling staff and conducts disciplinary reviews as appropriate
• Assisting the collection manager.
• Performing special projects.
• Complying with and enforcing all company policies and procedures
• Tracing customers whose contact details are not available & Negotiating with the customer regarding the payments to be made whenever required

• Candidates with DRA cerificate will be preferred    
• Problem Solving Complexity, ADD (Average Days Delinquencies) calculations, strong knowledge of business processes to resolve customer issues
• Strong interpersonal skills are needed to supervise, negotiate payments, settle disputes between customers/businesses and motivate the team    

• 3+ years of Professional Full time experience building and maintaining complex software on a cross-functional team. You'll join us in writing clean, maintainable software that solves hard problems. You'll write testable, quality code. You'll push the team and the mission forward with your contributions.
• Python and Django
• Strong database skills
• Basic systems administration
• Bachelors or Masters in Computer Science Engineering (or equivalent)
• Minimum product dev experience of 3+ years in web/mobile startups with expertise in designing and implementing high performance web applications.
• You're an incessant problem solver and tougher the problem gets, more fun you have.
• You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production env and finally monitoring.
• Sound working knowledge of HTML, CSS and JS is an add-on
• Technical know-how of MS Azure, AWS and GCP are desirable
• Understand and keep the technical documentation up-to-date on Confluence
• Collaborate work using bug tracking and project management tools like Jira, Redmine