11+ Training needs analysis Jobs in Mumbai | Training needs analysis Job openings in Mumbai

Customer Support Executive Role (For ERP Software, Accounting & GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site, Full Time)

Working Days: Monday – Saturday

Timings: 10:00 AM – 7:00 PM

Role Overview

This role involves supporting existing customers using our ERP software. The support is focused on accounting operations, billing, and GST-related queries. The position requires regular customer interaction and live problem-solving.

Key Responsibilities

• Handle customer queries related to ERP software usage
• Resolve accounting entries, billing, and GST-related issues
• Guide customers step-by-step during live calls
• Provide remote support using AnyDesk / UltraViewer
• Escalate complex issues when required

Mandatory Eligibility

• Commerce background (B.Com / M.Com or equivalent)
• Basic understanding of accounting entries
• Comfortable communicating with customers on calls
• Willing to work on-site at Lower Parel, Mumbai
• Freshers who are good in accounting can also.

Interested Candidates Can Apply Now

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.

Job Overview

We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

1 to 3 years of experience in a Renewal Specialist or similar role

Strong understanding of software solutions and the renewal process

Excellent communication and interpersonal skills

Customer-centric approach with a focus on delivering high-quality service

Ability to build and maintain relationships with customers

Strong problem-solving and negotiation skills

Ability to work collaboratively in a cross-functional team environment

Proficiency in CRM software and MS Office

Attention to detail and strong organizational skills

Roles and Responsibilities

Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction

Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues

Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions

Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns

Track and monitor customer accounts, identifying opportunities for upselling and cross-selling

Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities

Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning

Maintain accurate and updated customer information in the CRM system

We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for our clients across the world.

• Collaborate with front-end and back-end developers and designers to build website following client requirements

• Create clear, simple, and reusable code

• Develop all server-side logic, including data storage to optimize website performance

• Identify programming bottlenecks and bugs and find fixes

• Test, update and validate web applications to be used on different web browsers

• Execute automated testing platforms and system tests

• BSc/BE/BTech in Computer Science, Engineering or a related field

• At least 2+ years of experience with JavaScript and Node.js

• Hands-on expertise in REST, MySQL/PostgreSQL, WebSocket, MongoDB, Redis, etc.

• Familiarity with Docker and AWS infrastructure

• Understanding of data security principles

• Proficiency in JavaScript, web stacks, libraries, and frameworks

• Strong analytical and problem-solving aptitude skills

Roles and Responsibilities

• Design and update job descriptions

• Source potential candidates from various online channels (e.g. social media and other platforms like Naukri, Indeed, Shine, etc)

• Craft recruiting emails to attract passive candidates
• Screen incoming resumes and application forms

• Conduct a telephonic interview of candidates

• Advertise job openings on the company’s careers page, social media, job boards, etc

• Provide shortlists of qualified candidates to the manager.

Requirements and skills

• Proven work experience as an HR Recruiter or similar role
• Familiarity with Applicant Tracking Systems and resume databases

• Experience with sourcing techniques

• Solid verbal and written communication skills

Position Profile

Qlik Sense Developer

Location:  Mumbai/Gurgaon

Job Description

Role Summary:

Lead and drive the development in BI domain using Qlik Sense eco-system with deep technical and BI ecosystem knowledge. The resource will be responsible for the dashboard design, development, and delivery of BI services using Qlik Sence eco-system.

Key functions & responsibilities:

• QlikView/Qlik Sense Data Architect (possibly certified) with extensive knowledge of QlikView and Qlik Sense including best practices for data modelling, application design and development.
• Familiarity with the use of GeoAnalytics, NPrinting, extensions, widgets, mashups, ODAG and various other advanced features used in Qlik Sense development.
• Good knowledge working with Set Analysis.
• Experience working with Qlik Sense sites and the Qlik Management Console, creating rules, and managing the streams, as well as user and application security.
• Knowledge of Active Directory, proxies, load balancers, etc.
• Experience in troubleshooting connectivity, configuration, performance, etc.
• Strong communication and presentation skills.

Candidate’s Profile

Academics:

• Bachelor’s degree preferable in Computer science.
• Master’s degree would have an added advantage.

Experience:

 2-6 years of experience in Qlik Sense designing and development.

Position Summary

As a Senior Sitecore developer your focus will be on delivering deep technical solutions for our clients. You will be expected to solve business problems, develop standards and practices, and interact with technical leaders. You will be building solutions based on the latest Microsoft .NET technologies as well as the Sitecore Content Management System. You will be required to accurately estimate scale and scope of work, document requirements, and communicate flawlessly with business users. You will continue to improve your technical skills and knowledge by participating in projects of various sizes and scope. You won't be working to simply solve a problem, but to solve it in a best way.

Key Responsibilities

· Develop new .NET based functionalities and applications in Visual Studio.
· Work for customers. In our office, or on-site in their office.
· Accurately estimate the scale and scope of projects.
· Ensure all solutions are documented and meet design requirements.
· Lead and mentor other developers.
· Fully understand and communicate business requirements clearly.
· Architect custom solutions and maintain applications for our clients.
· Good English skills and the ability to thrive in a multinational environment
· Quality awareness, self-motivation, and problem solving skills
· Experience with Design pattern is a plus
· Full development lifecycle experience

Minimum Requirements

· Education – Bachelors Degree
· Minimum 3+ years of work experience and hands on experience on MVC 5.0 related projects.
· Preference will be given to candidates who have any CMS knowledge
· Minimum of 2+ years of experience working on Sitecore. Knowledge of working in Sitecore on Azure and/or AWS is plus
· Travel Requirements – N/A