Oracle _ Solution Architect

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

We are seeking an experienced Data Scientist to join our data-driven team. As a Data Scientist, you will work with large datasets, apply advanced analytics techniques, and build machine learning models to provide actionable insights that drive business decisions. You will collaborate with various teams to translate complex data into clear recommendations and innovative solutions.

Key Responsibilities:

• Analyze large datasets to identify trends, patterns, and insights that can inform business strategy.
• Develop, implement, and maintain machine learning models and algorithms to solve complex problems.
• Work closely with stakeholders to understand business objectives and translate them into data science tasks.
• Preprocess, clean, and organize raw data from various sources for analysis.
• Conduct statistical analysis and build predictive models to support data-driven decision-making.
• Create data visualizations and reports to communicate findings clearly and effectively to both technical and non-technical teams.
• Design experiments and A/B testing to evaluate business initiatives.
• Ensure the scalability and performance of data pipelines and machine learning models.
• Collaborate with engineering teams to integrate data science solutions into production systems.
• Continuously stay updated with the latest developments in data science, machine learning, and analytics technologies.

Front end developer | Angular, CSS + .NET

Are you...

• Interested in working at a successful, well-funded scale-up where every team member can make a huge contribution?
• Keen to make software that people will use every single day to make their lives easier?
• Excited to work on greenfield projects with responsibility and independence?
• Ready to develop and use your skills across our frontend, backend and mobile offerings?
• Meticulous about quality, and gifted with a strong desire to write beautiful code?

About the company

KeyNest solves the key exchange problem for Airbnb users. Our worldwide network of over 4,000 shops store keys so that Airbnb guests / cleaners / contractors can pick them up whenever is convenient for them. As a global partner of Airbnb we’ve checked-in over 2 million guests.

Why we need you

As the entire Airbnb ecosystem increasingly relies on KeyNest, our customers expect us to integrate additional features without reducing the ease of use that our customers love. This is why we continue to invest in beautiful, intuitive user interfaces that integrate with every tool and are used by our customers, their guests and staff, as well as our own staff.

A product manager, a team lead, two full-stack developers, one mobile developer, and a UX designer make up our product team. Who will serve as your mentor. We are looking for a developer who cares about how their code affects users so that we can work together.

With a genuine passion for high quality work, attention to detail and readiness to own your own projects, you will be looking for a new and exciting challenge which allows you to use your experience to drive change and maintain the high standards of our organisation.

Our Tech Stack

• C# MVC modern tech stack
• .Net Core
• Front end web in TypeScript & Angular
• Test Driven Development (TDD) and follow SOLID design principles.
• EF 6.0
• SQL Server 2017
• Agile experience (Scrum, Kanban)
• TFS
• Cloud hosted in Azure with micro-services architecture

Your qualities

• Proficiency with Javascript & Angular.
• Proficiency with HTML/CSS. Being able to create Figma designs from scratch.
• You have experience with back end technologies such as .NET Core.
• Track record of building great products
• You’ll love the idea of being a big part of a small team. Current team size is 5.
• Motivation and ambition to succeed in a fast-paced environment
• Not afraid to take on responsibilities

What we offer

• Crucial role in a funded, dynamic & fast-growing scale-up shaking up the sharing economy
• Competitive salary based on relevant experience
• Flexible working for our most committed staff
• Unparalleled opportunities to develop your career as the company develops rapidly

If you want to join the KeyNest team, please get in touch – we look forward to meeting you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• 3+ Years of experience in developing iOS applications
• Experience in defining system architectures and exploring technical feasibility tradeoffs.
• Should have experience with Swift, Autolayout, MVVM / MVP Design pattern.
• Should have experience with common iOS libraries like RxSwift, Alarmofire etc
• Debugging skills, including identifying memory leaks, performance bottlenecks.
• Good command over Data Structures and Algorithms.
• Understanding of design for scalability, performance and reliability
• Experience working in an Agile environment and project management tool like Jira
• Good to have experience in working with Google Maps and have published one or more app on app store.
• Good to have experience in CI/CD, Core Data, Swift UI, App Clips, Integrating with Payment Gateways