Field Sales Executive (Digital Marketing Sales (B2B)

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

If you are a talented and driven person who wants to join a high-impact team at the core of Observe.AI's mission, then this role is for you. This is a highly challenging role that will require the implementation of state-of-the-art Machine learning (ML) and Deep learning algorithms;

You will build a never-before-seen machine intelligence product and ML pipelines from scratch, architecting and implementing low latency systems at scale.

If you are excited about; owning & building a next-generation ML architecture and working on core algorithms, right from training to production, you’ll love the job!

What you’ll do day to day as a Lead ML Engineer

• If you are a talented and driven person who wants to join a high-impact team at the core of Observe.AI's mission, then this role is for you. This is a highly challenging role that will require the implementation of state-of-the-art Machine learning (ML) and Deep learning algorithms.
• You will build a never-before-seen machine intelligence product and ML pipelines from scratch, architecting and implementing low latency systems at scale.
• You will work on architecting the ML pipelines and deploy them at scale 
• You will optimize ML solutions for performance, scale and reliability
• You will work with large data sets and build an ML pipeline to process and train the data
• You will run ML experiments scientifically and analyzes the results
• You will work with the team in building exciting stuff and guide juniors in the process
• You will deploy solutions into production and maintain several models for fast experiments
• You will simply, own a module end-to-end and show us your data skills
• you will keep up-to-date with latest ML and deep learning literature to implement latest techniques into Observe.AI Voice & Speech platform.
• If you are excited about; owning & building a next-generation ML architecture and working on core algorithms, right from training to production, you’ll love the job!

What you’ll bring to the role

• Graduate/Post Graduate degree in Computer Science/Electrical Engineering from leading research institutes.
• Strong working experience in building Speech technologies like ASR, TTS, Diarization, and Speech signals
• Hands-on experience in building end-to-end models using the latest architectures.
• 6+ years of commercial experience in ML solutions and pipelines
• 6+ years of programming experience in Python, Shell scripting, and C/Java
• Hands-on experience in speech processing frameworks such as Kaldi, Espnet, Speech brain, etc.
• Experience with Machine learning and Deep learning libraries such as Scikit Learn, TensorFlow, or PyTorch

Some of the other coolest things you deliver

• A world-class Speech technology that has an impact on Customers and the research community
• Publish papers in International Speech and NLP conferences like Interspeech / Icassp / NIPS/ ASRU etc.
• Inter team coordination for research initiatives.

About the ML Team

We are a strong 25-member Machine Learning team with a focus on Speech, NLP, and Data platforms. Our main research focus is to drive the contact centers using AI which leads to improving operational efficiency, customer experience, and compliance. Our Machine Learning team pushes the boundaries in understanding the nuances in the conversation AI by processing millions of calls per day and empowering the call centers to improve efficiency.

The Speech team focuses on Speech Recognition, Speaker Diarization, and Speech Signals to understand the nuances in the behavior of the agents. The ML team is at the forefront of publishing our research in international conferences such as Interspeech, Icassp, ICML, and EMNLP AACL, and we encourage our research in the same.

Apart from work, the team loves to collaborate on research initiatives, present the initiatives/findings in internal/external tech conferences, participate in hackathons, and have formal/informal gatherings.

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

Customer Care Executive

Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)

Responsibilities:

• Provide exceptional customer support via phone, email, or chat.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain accurate and detailed customer records.
• Ensure customer satisfaction through effective communication and problem-solving.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills (written and verbal).
• Excellent interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits:

• 14 Days Accomondataion.

Location      : Baner, Pune

Notice period : Immediate to 30 Days

• Proven software development experience
• Proven working experience in Android
• Strong Java OOPs concepts and design patterns understanding
• Hands-on experience on Kotlin
• Good understanding of C and data structures, JavaScript
• Must have a good understanding of React Native or Cordova
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Have published at least one app in the Store
• Experience in writing SDK frameworks
• Experience working with remote data via REST and JSON
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with third-party libraries and APIs
• Knowledge of JNI, security algorithms
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces
• Knowledge of the open-source Android/iOS ecosystem and the libraries available for common tasks
• Must be proficient in code versioning tools such as Git, SVN
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies Solid understanding of the mobile development life cycle
• Good to have: Experience in working on cross-platform such as Flutter, Kony

Wow Labz is one of India’s leading turnkey product development companies. Products built by us have won numerous awards and touched the lives of over 30 million people globally. Whether we are creating new products or helping a small startup extend its reach, we build from our hearts. We’re entrepreneurial and we love new ideas. We have a fun culture and a team that cares about your development and growth.

We are looking for an experienced game designer working primarily with Unity to be a part of our exciting game development team at Wow Labz. You would be part of a team that is working on designing and developing the future of games and interactive experiences. 

We are creating amazing experiences and hub worlds in the metaverse which integrate with our blockchain protocols to offer unique experiences. 

Your primary responsibilities would be to architect the entire multiplayer experience for our game world. You will design, deploy and iteratively various multiplayer experiences while working with our frontend team to realize the project goals and objectives.

Please be sure to highlight the following in your resume:

• Publicly accessible links to games you have built and deployed. These need to be Unity based. (Please provide links to these)
• Links to multiplayer games you have developed, worked with commercially.
• List of certifications you have completed on Unity (optional).

Responsibilities:

• Research and develop an optimal architecture using Mirror/Photon for the multiplayer experience. 
• Design and Develop multiplayer components like lobbies, matchmaking, etc. 
• Work with the frontend to develop player to player interactions in-game. 
• Develop cross player transaction systems based on game economy and currency. 
• Work with remote servers and game servers and make decisions on architecture and tools to be used.
• Create awesomely fun multiplayer user-to-user interactions.
• Design the persistent data pipeline to manage and record game and economy data.

• 4+ years of minimum production experience in Unity game development.
• Must have released at least 1 game commercially.
• Must have at least 1 commercial multiplayer game as experience.
• Team player and takes responsibility for work, handles feedback well.
• Strong working knowledge of Unity systems like  Prefabs, Animations, UI, TextMeshPro, Profiler, Cinemachine, Terrain, 3D Sound, etc.
• In-depth understanding of multiplayer practices and networking concepts.
• Strong knowledge of server systems and cloud. Strong grasp of multiplayer architecture design and server design.
• Experience working with Blender, Maya and 3D pipeline for game dev is a bonus.
• Strong grasp of Photoshop or other image manipulation tools is a bonus.
• Strong AR/VR and Metaverse understanding is a bonus.
• Strong grasp of C# and industry standard coding practices. Knowledge of various design patterns like Singletons, Object Pooling, Event/Subscriber Systems, Delegates, etc. is a must.
• Ability to profile and recognize bottlenecks and fix code accordingly & suggest changes.
• Experience with Git and working with tools like Bitbucket, Unity Collaborate and PlasticSCM is a must.
• Knowledge of Visual Scripting is a bonus.
• Highly capable of executing in a fast-paced, virtual, changing environment
• Strong problem-solving, analytical and troubleshooting skills

• Platform experience with releasing on Android and iOS.
• Experience writing custom shaders in Unity.

• Curious and aware of the latest digital and social media trends
• Avid Gamer who is knowledgeable  about the latest gaming trends
• Strong relationship-building skills
• Exceptional analytical reasoning, problem-solving, and creative thinking skills
• Extremely self-driven and able to execute in a diligent manner
• Get a kick out of leading a solution towards its completion
• Fun to hang out with!

Name - Savvology Games

Location - Wework, Spectrum Towers, Mindspace, Malad

About Savvology - There is a lot of luck involved in most of the mainstream real-money games (Poker, Fantasy, Ludo, Rummy) which makes it hard to win anything. We want to create pure skill-based strategy games (no luck factor), where you can control your outcome better. What’s more, more than 50% of the players win something! We make use of Game Theory (the science of decision making) to come up with games that are so simple that even a 5 year old can play. Our vision is to encourage people to take better decisions through gamification.

Job Brief

We are looking for a UI/UX Designer to conceptualize and create engaging visuals across a variety of media. You’ll be working closely with a team of IITian founders, marketers, and developers to design the best-looking mobile games on the planet. You have to ensure that all aspects of the user experience are optimized for improved usability, usefulness, and exceptional visual design.

As a UI/UX Designer, you’ll own the entire design stack - UI/UX, app design, website design, branding, marketing collateral. Your graphics should capture the brand voice and communicate the message clearly to our target audience. For this, you are expected to conduct thorough user research and understand the gamer persona.

We’re a young, passionate team looking to make a dent in the gaming space. We work hard, but we party harder (beer/pizza every Friday night). If you love challenges and are up for building exciting products from scratch, we’d like to meet you.

Responsibilities

• Develop UI mockups, animations, flow diagrams, storyboards, sitemaps, and prototypes that clearly illustrate how new app features / new website pages function and look like
• Liaise with the Product team to understand user needs, psychology & product USPs and use it to design smooth in-app user experiences
• Work with the Marketing team to design and maintain an intuitive, well-converting & visually stunning website
• Design a comprehensive brand identity kit - logo, letterhead, visiting cards, envelope, merchandise, etc
• Work on user acquisition by designing compelling ads, social media/print graphics
• Adhering to style standards on typography and graphic design
• Have an iterative mindset. No design is perfect on the first attempt. Design mechanisms to collect user feedback and continuously improve on your designs.
• Conduct user interviews and online research to define and understand our target user
• Study the gaming domain vis-a-vis competitors, market trends, and best practices
• Participate and contribute in business and product discussions
• Be opinionated and back those opinions with strong logic

Skills

• 2+ years proven experience in UI/UX design or allied roles
• A strong portfolio of illustrations or other graphics for both web and mobile platforms (MUST)
• Familiarity with design software and technologies (such as Illustrator, Photoshop, XD, After Effects, Premiere Pro, Figma etc) (MUST)
• Proficiency in video editing and creating product explainers and other types of video 
• Working knowledge of wireframing and prototyping tools (Balsamiq, Invision, Webflow etc)
• Excellent UX copywriting and verbal communication skills
• Ability to work methodically and meet deadlines
• A team player but can work independently and takes initiative
• Degree/Diploma from reputed design schools is a plus but NOT mandatory
• Brownie points if you’ve designed/worked on a mobile game before

.

What you can expect at Savvology Games

• A cool work atmosphere complete with flexible working hours, unlimited coffee, fruit water, games (Foosball, Table Tennis, Pool, Carrom, Board Games, Cards…). Time will fly.
• A hockey-stick trajectory for growth professionally
• Fun people who you’ll want to hang out with after office hours too :)
• Lots of treats - Did we mention beer/pizza every Friday?

• Research and develop statistical learning models for data analysis
• Collaborate with product management and engineering departments to understand company needs and devise possible solutions
• Keep up-to-date with latest technology trends
• Communicate results and ideas to key decision makers
• Implement new statistical or other mathematical methodologies as needed for specific models or analysis
• Optimize joint development efforts through appropriate database use and project design

Qualifications/Requirements:

• Masters or PhD in Computer Science, Electrical Engineering, Statistics, Applied Math or equivalent fields with strong mathematical background
• Excellent understanding of machine learning techniques and algorithms, including clustering, anomaly detection, optimization, neural network etc
• 3+ years experiences building data science-driven solutions including data collection, feature selection, model training, post-deployment validation
• Strong hands-on coding skills (preferably in Python) processing large-scale data set and developing machine learning models
• Familiar with one or more machine learning or statistical modeling tools such as Numpy, ScikitLearn, MLlib, Tensorflow
• Good team worker with excellent communication skills written, verbal and presentation

Desired Experience:

• Experience with AWS, S3, Flink, Spark, Kafka, Elastic Search
• Knowledge and experience with NLP technology
• Previous work in a start-up environment

• Building and managing strong relationships with key customer stakeholders
• Proactively monitoring client retention and customer account health
• Serving as a product expert on use cases and providing customer training
• Interfacing and collaborating with cross-functional teams to drive towards customer goals
• Providing prompt customer service to ensure client delight and minimal churn
• Following and creating processes that build long lasting client relationships
• Driving upselling by understanding client requirements and product fit
• Being the voice of the customer to drive process and product enhancement

What you need to have:

• Comfortable to work in the day/ evening shift as per the assigned region
• Strong ethical practices for client servicing
• 2 to 4 years of experience in client servicing (preferably in the international market)
• Effective communicator with strong analytical, problem-solving and organizational ability
• High level of comfort with handling technology