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We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

Company Description

Gaea - Purpose First CRO Agency is dedicated to creating and nurturing purpose-driven brands. Inspired by the Greek goddess of Earth and life, Gaea focuses on helping brands align with their purpose, fostering authentic storytelling, meaningful connections, and sustainable growth. Gaea partners with founders and visionaries who aim to build brands that stand the test of time, prioritize substance over trends, and create lasting impact. With a philosophy rooted in conscious growth, Gaea empowers businesses to craft spaces of storytelling, community, and purpose, rather than merely sales-driven platforms.

Role Description

This is a full-time, on-site role for a Full Stack Developer with Shopify experience, based in Calcutta (in-office). The developer will be responsible for designing, developing, and maintaining both front-end and back-end components of web applications, with a focus on Shopify platforms. The role includes the creation and implementation of responsive, user-friendly interfaces, as well as developing and integrating robust back-end systems. Collaboration with cross-functional teams to align technical solutions with business goals will be a key aspect of this position.

📍 Kolkata (In-Office) | 💰 ₹35,000 – ₹45,000/month

Qualifications

• 3–5 years of hands-on experience with Shopify
• Expertise in Front-End Development, including proficiency in HTML, CSS, and JavaScript
• Experience in Back-End Web Development and Full-Stack Development, with an understanding of server-side programming and integration
• Proficient in Shopify development and theme customization
• Performance optimization (LCP, lazy loading, asset optimization)
• Responsive design & cross-browser compatibility
• Experience working with Shopify APIs / webhooks and headless architecture
• Exposure to tools like: Claude Code / OpenAI / Copilot and Automation tools (Zapier, n8n, etc.)
• Can clean up messy Liquid + JS-heavy themes
• Background in Software Development with a focus on creating scalable, efficient solutions
• Strong problem-solving and debugging skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Software Engineering, or a related field is preferred
• Experience in e-commerce platform development is a plus

Why Join us ?

• Work on real-world eCommerce scale problems
• Exposure to modern Shopify + headless architecture
• Hands-on experience with AI-driven development workflows
• Opportunity to directly impact business metrics (conversion, revenue) + working with founders

.Frontend Developer for a Construction Tech startup.Kolkata-based or with roots in Kolkata.

Requirements:React.js,Javascript

Joining – Immediate or at least 15 days Notice period

Experience: - 1.5 years to 5 years of experience in UI DEVELOPMENT

REQUIREMENTS

Should have minimum 2 years exp.

Proficiency with JavaScript and HTML5

Experience in Angular is must

Validating user actions on the client side and providing responsive feedback.

Knowledge in building the infrastructure for serving the front-end app and assets.

RESPONSIBILITIES

Delivering a complete front-end application

Ensuring high performance on mobile and desktop

Writing tested, idiomatic, and documented JavaScript, HTML and CSS

Cooperating with the back-end developer in the process of building the RESTful API

Communicating with external web services

JWT token based RESTful calling

Additional Information

Five Days working in a week

Saturday & Sunday fixed off

Ample scope for growth opportunities

Working in Office would be full of happy moment

Salary: - up to 8 L/Annum (Negotiable for right candidate)