11+ Lean Six Sigma Jobs in Mumbai | Lean Six Sigma Job openings in Mumbai

Qualification : ITI/Diploma/B.E

Experience : 0-5 Yrs 

Gender : Male

Location-Bhiwandi

Job Description & Skill Required

1. Preparing daily/weekly/monthly production schedules Line balancing and capacity planning
2. Understanding of routing & process flow Cycle time, takt time, OEE knowledge Monitoring daily production vs plan Strong communication & follow-up Team coordination

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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View Job: click here

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

About the Role

We are seeking a highly motivated, detail-oriented, and proactive individual to join our fast-paced leadership team as a CBO’s Office Associate. In this role, you will work closely with the Chief Business Officer, supporting day-to-day activities, assisting in strategy development, and ensuring smooth operations. You will also collaborate with cross-functional teams to contribute to business growth, operational efficiency, and strategic initiatives.

What will you do at Fynd?

• Support the CBO in managing daily priorities, schedules, and operational tasks effectively.
• Assist in the testing and evaluation of emerging business strategies and tools, ensuring alignment with market trends and best practices.
• Participate in research, development, and execution of strategic business scenarios to simulate real-world outcomes.
• Provide concise, actionable insights and feedback on business strategies, operational efficiencies, and potential areas for improvement.
• Collaborate closely with internal teams to identify challenges, implement solutions, and drive decision-making processes.
• Assist in preparing high-quality presentations, reports, and documentation for reviews and strategic discussions.
• Actively contribute to quality assurance for business processes, ensuring smooth workflows and adherence to deadlines.
• Maintain and update key documentation, including strategy roadmaps, progress trackers, and meeting notes.

Some Specific requirements

• Excellent written and verbal communication skills with the ability to articulate findings, updates, and recommendations effectively.
• Ability to work independently and collaboratively in a dynamic, high-performance environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A problem-solving mindset with a creative and diverse approach to tackling challenges.
• Strong organizational skills with a commitment to high-quality work and the ability to prioritize tasks efficiently.
• A proactive attitude and the ability to manage tight deadlines and occasional extended hours when required.

Why Join Us?

• Work directly with the CBO and gain hands-on experience in strategic business operations and decision-making.
• Opportunity to influence key business strategies and contribute to innovation within a fast-paced, growing organization.
• Exposure to cutting-edge tools, processes, and business practices, fostering professional and personal growth.
• A dynamic work environment that values ideas, learning, and impact-driven performance.

Please Note:

• This is a full-time, on-site position (no WFH).
• A flexible work schedule is expected, including occasional extended hours based on business requirements.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We are hiring a SAP BTP CAPM Consultant with a minimum of 6 years of experience in building applications using SAP’s Cloud Application Programming Model (CAPM). Strong hands-on experience with Node.js or Java in BTP, OData services, and deployment in Cloud Foundry is required. Experience with SAP HANA DB and BAS (Business Application Studio) is preferred.

Responsibilities

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Source applicants through online channels, such as LinkedIn and other professional networks
• Create job descriptions and interview questions that reflect the requirements for each position
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Organize and attend job fairs and recruitment events to build a strong candidate pipeline
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders

Required skills and qualifications

• Two or three years of experience in a talent acquisition or similar role
• Experience in full-cycle recruiting, using various interview techniques and evaluation methods
• Proficiency with social media, CV databases, and professional networks
• Experience in using LinkedIn Talent Solutions to proactively source candidates
• Proficiency in documenting processes and keeping up with industry trends
• Excellent interpersonal and communication skills

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in human resources management or similar field
• Knowledge of applicant tracking systems

Your responsibilities could include:

• Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
• Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure
• Acting as a role model and always behaving in line with our company values
• Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
• Managing contractual budgets in line with financial targets
• Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
• Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements
• Ensuring contract required training and screening / vetting has been completed for all security staff
• Developing professional customer relationships, responding appropriately to customer requests and concerns
• Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
• Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules
•  

Skills and experience

Ideally, we’re looking for people with

• A checkable personal history including periods of education, employment, travel and unemployment
• Prior experience of working in a similar operational management role , ideally within the security industry
• A valid security industry licence or accepted certificate of security competence
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Excellent organisational skills
• Ability to successfully manage a team
• Track record of working in a fast paced and demanding environmen

Our client is India’s first non- preservative brand for natural aroma products. Their offerings include skincare, haircare, body care, bath salts, carrier oils, massage oils, essential oils, handmade soaps, aroma diffusers, foot care and others. All their spa and aromatherapy products are a combination of the best of ingredients that are locally sourced from the freshest and purest sustainable resources. This homegrown D2C startup also has an impressive B2B portfolio and has tied up with well known brands for corporate gifting solutions and signature scents.

It sells its products through its own website, prominent retail stores and pharmacies as well as all the leading ecommerce portals. It has also stepped into the international market and has a strong overseas presence.

Founded by alumni of Stanford University Graduate School of Business and ISB, Hyderabad, this ISO certified company is indeed revolutionizing beauty care by harmonizing body, mind and soul.

As a Sr Manager - Marketplaces, you will be responsible for managing the ecommerce business on key accounts like Amazon, Flipkart or International Business on Amazon in USA and UAE. (Allocation of accounts based on business/ opportunity/ experience)

What you will do:

• Conducting, operating and achieving the business on key account with sales plan to achieve budgeted numbers
• Connecting/ coordinating with Account/ Category Managers of the key account/ Marketplaces
• Ensuring strong healthy relationship with the account team to drive business
• Understanding price sensitivity and managing pricing, ensuring there is price parity as per the policy
• Creating and managing ads, evaluating which ads are working and optimising the same to achieve
• Managing inventory, optimizing content for listings, listing hygiene as per platform standards/guidelines
• Inventory planning and management aligned with sales and marketing plan, focussing on top- sellers, to improve inventory turn and optimised discounting
• Ensuring our top-sellers are in category/ sub-category sales ranks with good visibility and discoverability
• Managing and tracking payments from the partner websites, reconciliation and ensuring there is no variance in the same
• Managing brand reputation through reviews/ ratings/ feedback on the account
• Constantly tracking competitor brands and product, comparative category share to be tracked and working on increasing it
• Using all the tools/ services available on the account that can help in increasing our customer base

What you need to have:

• Graduation is a must.
• Minimum 2-3 years experience in beauty and personal care as in Category(FMCG), Merchandising, KAM role or Business Manager Role on the E-commerce platform
• Experience in a highly analytical, results-oriented environment. (OKR’s). (Plan your work ; work on your plan)
• Proven operational skills and demonstrated ability to manage the business “by the numbers”. Must be metrics-driven.
• Desire to work in a fast-paced, challenging environment with business on mind
• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly
• Demonstrated active listening skills, highly consultative and solutions-oriented.
• Ability to comprehend questions and ask the right people
• Advanced IT literacy especially in Microsoft Office applications.
• Proficiency in MS excel
• Track record of managing and troubleshooting technical, compliance and business problems
• Strong process definition and optimization skills
• Proven ability to define effective, efficient and scalable processes and drive continuous improvement through root cause identification and defect elimination in consumer experience, business process, product visibility
• Attention to detail and capability to work on multiple projects in parallel
• Easy with numbers and calculations, Ad account management is integral part of growth managers
• Experience with e-commerce, retail, would be an advantage
• Engineering Student (Drop outs also welcome)
• Excellent Communication Skills (Written/ Verbal)
• Strong sense of urgency ability to manage details and multiple tasks while responding to changing priorities and feedback
• A hands-on self-starter, with a can-do positive attitude, willing to roll up their sleeves to do whatever it takes to get the job done, and a strong work ethic will also be essential
• Relationship management: Managing team and working with external and internal stakeholders
• Managing Expectations: Can define Business ASK’s clearly (Number Specific)
• Negotiation skill for getting better visibility on Amazon, Flipkart and like portals (free and paid both)
• Marketing to Operation mindset (Size the Opportunity and how will you Seize the same)