11+ Lean Six Sigma Jobs in Mumbai | Lean Six Sigma Job openings in Mumbai

1. PowerApps Fundamentals: A strong grasp of PowerApps' core concepts, including canvas apps, model-driven apps, connectors, controls, data sources, formulas, and UI/UX design principles.

Data Integration: Ability to connect and integrate with various data sources such as SharePoint, Microsoft 365, SQL Server, Excel, Common Data Service (CDS)/ Azure Data Verse, APIs, and external systems.

Formulas and Logic: Proficiency in using PowerApps formula language (PowerFx) to implement complex business logic, manipulate data, control app behavior, and create dynamic user experiences.

User Interface (UI) Design: Skills in designing intuitive and responsive user interfaces using different controls, layouts, themes, and navigation patterns to ensure an optimal user experience.

Security and Permissions: Understanding of PowerApps security measures, role-based access control (RBAC), data encryption, and compliance standards to build secure applications.

Automations and Workflows: Knowledge of Power Automate (formerly Flow) to create workflows, automate business processes, trigger actions, and integrate them seamlessly with PowerApps.

App Lifecycle Management: Familiarity with app versioning, deployment strategies, testing methodologies, and best practices for app lifecycle management within PowerApps.

Performance Optimization: Ability to optimize app performance by reducing load times, optimizing data retrieval, minimizing network calls, and using caching mechanisms.

Customization and Extensibility: Experience in customizing apps using custom connectors, plugins, custom controls, and leveraging the Power Platform's extensibility capabilities.

Troubleshooting and Debugging: Proficiency in diagnosing and resolving issues, debugging app functionalities, handling errors, and troubleshooting common PowerApps-related problems

7+ years of experience of Workday HCM configuration across 4+ Workday modules and 5+ deployments

Key responsibilities

• Lead design/requirements workshops
• Highly confident in configuring workday with the ability to utilise Workday Community where necessary
• Highly confident in building accurate estimates for Workday configuration work
• Approve effort estimates of more junior consultants
• High level of understanding of how business utilise HR technology to their advantage
• Directly manage a team of consultants based in India
• Manage customer escalations around direct reports work
• Support in building the CloudRock team based in Indian through being an advocate for CloudRock and a leadership figure
• Support and mentor junior resource based in India/Portugal/UK
• Full understanding of the Workday deployment methodology
• Achieve a high level of utilisation
• Be consultative in their customer approach

Help Desk Coordinator Responsibilities and Duties

Resolve helpdesk service calls using documented procedures.

Support IT staff members on support work.

Manage Help Desk responsibility and resource allocation to maintain 600 users in 35 locations.

Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement.

Attend help desk calls in-person and through email, FAX and phone.

Answer help desk lines and troubleshoot through PC DUO remotely.

Support Shift warehouse issues such as packing stations, account maintenance and ACS.

Handle Help Desk ticketing system through Track IT.

Attend support calls, walk-up customers and emails for first level technical support.

Solve routine issues and escalate complex issues based on priority.

Input problems and resolutions into standardized company support center application.

Develop, execute and follow IT operational policies, standards and work instructions for customer support.

Ensure customer satisfaction through continuous status information.

Develop and manage internal and external support documentation.

Monitor critical infrastructure systems through industry standard

monitoring tools and systems.

Job Description- ITOM

Role: Developer & Sr. Developer (Delivery & Support)

Job Description:

• Basic understand on Server, Network & Application architecture
• Understanding for basic troubleshooting for Server, Network & Application
• Design & engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for ITOM requirements.
• Configuring and setting up Service-Now application, maintain and support the implementation.

Must Have Skills:

• Implementing ITOM modules within ServiceNow
• Experience in CMDB, Discovery & Event Management
• Deep knowledge on Event co-relation rule configurations
• Experience in ServiceNow Database/Table in structure
• Experience working with performance Analytics, email notification
• Worked with transform maps, data sources and different transform scripts for data loads and management.
• Worked with schedule jobs, events, and triggers to manage business needs and handle background work.
• Expert in ServiceNow Integration, Scripted Integration and Import set Integration

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation

What you’ll do

Roles and Responsibilities

• Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods.
• Meet customer service team call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Qualifying Criteria

• 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
• Fluent in English.
• Strong phone handling skills.
• Ability to multitask.
• Prioritise and Manage time effectively.
• Academics - Minimum Graduate
• Age - 20 to 25 years 

About UniAcco

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.