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We are looking for Process Improvement\Delivery Excellence for one of our premium client
- Facilitating the overall delivery governance and performance reporting across services for applicable projects,programs and portfolios
- Engaging across DEx, and with delivery stakeholders, to improve deliver performance through the effective adoption of DEx levers and parameters
- Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA
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Quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO/PMP / Prince2
Candidate should have overall exposure of accounts and finance (Including GST, TDS, Financial reporting, Monthly & Annually closing, MIS, payroll & Accounts payable)
Must be familiar with e-commerce business and have a good understanding of Marketplace & inventory-based business models, COD & Courier Freight Reconciliations.
Eager to explore new areas and excited to work with business teams for problem-solving.
Must be able to own his work and manage the timelines
Should have a long term mindset not looking for short term salary hike.
Good team player, hard-working, should have the ability to manage the cross-functional stakeholders
Should have a good understanding of Excel, ERP & Tally and able to work with large data sets in excel knowledge of SQL will be an added advantage.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

Our client is a large global management consulting firm.
Our client (consulting firm) is undertaking a large Sales strategy transformation or improvement program in a large Cement Industry in India. The program involves improvements in sales and marketing and looks at Sales improvement opportunities. The program is for 2 years and already there is a team of consultants carrying out analysis and improvement idea generations on the ground. Now, there is a need of a strong Sales and Marketing, who can collate all improvement initiatives that are ongoing and provide timely insights to the consulting team on the implementation gaps and action needed
Opportunity to work with the TIER 1 management consulting firm.
Requirements -
- Sales experience of 3-5 years; Preference to work done in Cement, Automotive aftermarket sales
- Open to traveling with a minimum commitment of 6 months with up to a 2-year engagement.
- Contact and ensure to qualify identified prospects, leads, and suspects from established marketing campaigns plus current business partner relations.
- Conduct initial onsite, remote demonstrations and detailed follow-up demonstrations customized to show how solution attains particular prospect requirements.
- Stimulate sales activities to attain or exceed revenue objectives on a monthly, quarterly and yearly basis.
- Update and maintain continuously internal marketing database to precisely reflect sales activities and prospect status.
- Support preparation of perfect monthly, quarterly and yearly sales projection along with pipeline reports.
- Assist partner distribution networks associated with distribution plus the promotion of organization materials.
- Prepare marketing plans determining specific organization product family needs.
- Develop market and competitive analysis, pricing schedules, forecasts, promotional plus advertising requirements.
- Develop and coordinate promotional as well as collateral materials like brochures, videos, binders, and trade show graphics, etc.
- Support marketing and sales programs together with Sales & Marketing Manager, Europe as well as Domestic Marketing team.
- Support incorporates plus product branding at international conventions and trade shows.
- Conduct account maintenance, inquiry calls, outside sales calls, qualification calls, concierge visits, site visits and varied sales activities.
- Prepare, plan and implement local marketing events, strategies and initiatives to enforce bar, boardroom and dining room sales.
- Plan and implement corporate events as defined in standard operating procedures.
- Execute accurately all organization initiatives, policies plus procedures to improve quality, operations and service.
- Generate revenue by pitching prospects and converting them to sales.
- Meet and exceed pipeline contribution goals
- Respond quickly to assigned leads
- Willingness to be measured by weekly and monthly metrics.
- Use and become an expert on the Customer Relationship Management (CRM) system.
- Fully Responsible for meeting targets as assigned Periodically
- Comfortable with cold calling
- Experience from Event Industry and Artist Management space is a must
- Brilliant Negotiations Skills
- Good Communication Skills, Smart Worker
- Flexible, Able To Shift Priorities To Accommodate Changing Demands
- The ability to break the ice, and engage in extensive networking & socializing at various platforms
- Experience in working on CRM (eg- PipeDrive, Salesforce, Zoho) would be a plus


Job description
Roles and Responsibilities
- Design and build advanced applications for the IOS platform
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Collaborate with cross-functional teams to define, design & deploy.
- Work with outside data sources and APIs
- Unit-test code for robustness.
- Work on bug fixing and improving application performance
- Maintain code integrity and organization.
Desired Candidate Profile
- 2+ Years should be required in iOS development.
- Should be well aware about iPhone/iPad application development
- Should be well versed with Core data concepts
- Should be well versed with Swift-UI
- Should be well versed with Network load optimisations & other core networking concepts
- Must be very good with designing pixel perfect UI
- Good to have Core Audio, Graphics & video frameworks.
- Good knowledge of app deployment process & good to have knowledge on build automation.
- Should have decent communication skills to be able to interact with Clients.
Shift:- Night
Responsibilities
- Design conversational chatbots using state of the art technology
- Collaborate with the senior team (System Architect and Senior Programmer) on application architecture design and decision-making
- Clean / analyze data coming from bot conversation
- Define recurring questions that can be handled automatically / defined by the client
- Improve dialog flow to handle those recurring questions / develop new actions
- Help with the handling of multilingual support
- Develop internal testing tools
- Build the backend for Android & iOS application and website with Company Dashboard (MIS).
- Integration of user-facing elements developed by front-end developers with server side logic
- Design and implementation of low-latency, high-availability, and performance applications
-Well versed with AWS and Server deployment
- Excellent knowledge of Spring frameworks
- Excellent knowledge of Java, JSP, JavaScript, AJAX, HTML, JSON
- Good knowledge of MySQL
- Knowledge of coding standards and good commenting practices
- Experiences in developing RESTful web services must.
- Ability to understand business requirements and translate them into technical requirements
- Ability to design applications around natural user interfaces
- Experience with REST API connections
- Writing reusable, testable, and efficient code
- Integration of data storage solutions
- Build the backend for application and website with Android App, IOS, Company Dashboard.
- Own software quality and optimize UI
- Understand closely the requirements of the customers and get the features implemented on time
- Creating of strong project timeline along with budgeting and regular reporting
Requirements:
- B. Tech/BE in Computer Science or related subject from a reputed university
- IIT/NIT/IIIT Only
- 2+ years of experience in Technology background and start-up environment.
- Strong proficiency with J2EE with Spring MVC, JPA, DSA, MySQL, Git.
- Basic understanding of front-end technologies, such as HTML5, JQuery and CSS3
- Understanding fundamental design principles behind a scalable application
- Creating database schema that represent and support business processes
- Advanced level (knowledge and experience) of programming languages and methodologies.
- Excellent judgment/decision making, conflict resolution, leadership and motivational skills.
- Should have strong work ethic and positive team attitude
For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
As a Talent Acquisition Manager, you will be sourcing potential candidates on niche platforms, and being involved in other talent acquisition roles.
- Executing a vision for talent acquisition that will support the company as they prepare to scale.
- Working with the leadership team and HR business partners and implementing talent acquisition strategy.
- Developing creative sourcing strategies to proactively build a robust pipeline of candidates.
- Partnering with key leadership to formalize, support and implement an employer branding strategy across numerous channels.
- Organizing events to drive recruitment and brand awareness.
- Managing recruitment process flows (Requisition to offer ).
- Refining recruitment process as needed and documenting the same.
- Working closely with marketing team in outreach to the talent network.
- Working with functional team to meet their recruiting needs in terms ofnumber and quality of people.
- Proactively identifying and maintaining relationships with talent across various skill categories and levels of experience.
- Designing, implementing and refining process pertaining to talent on-boarding,
What you need to have:
- IC role; at least for initial few months.
- Experience of sourcing from multiple channels.
- The profile sits within the business function.
- Experience of niche/specific recruitment will be an added advantage.
- Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean search).
- Hands-on experience with various interview formats (e.g. phone, Skype and structured).
- Excellent verbal and written communication skills.
Experience: 2 to 5 years
Annual CTC: Rupees 10,00,000 to 12,00,000


