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We are looking for Process Improvement\Delivery Excellence for one of our premium client
- Facilitating the overall delivery governance and performance reporting across services for applicable projects,programs and portfolios
- Engaging across DEx, and with delivery stakeholders, to improve deliver performance through the effective adoption of DEx levers and parameters
- Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA
-
Quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO/PMP / Prince2
What will you do?
●Improve customer service experience, create engaged customers, and facilitate organic growth
●Take ownership of customers’ issues and follow problems through to resolution
●Develop service procedures, policies, and standards
●Keep accurate records and document customer service actions, and discussions
●Analyze statistics and compile accurate reports
●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment
●Keep ahead of the industry’s developments and apply best practices to areas of improvement
●Adhere to and manage the approved budget
●Maintain an orderly workflow according to priorities
You should apply if, you have
●Verbal and written proficiency in English and Vietnamese
●1-2 years of proven working experience in customer-facing roles
●Excellent knowledge of management methods and techniques
●Working knowledge of customer service software, databases, and tools
●Awareness of the industry’s latest technology trends and applications
The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This Candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and able to monitor the company's social media presence.
Responsibilities-
- As a key stakeholder, actively contribute to the devising of the overall company’s digital strategy and steer best practices
- Should have indepth experience into Social and google paid ads
- Explore the utilization of market-leading, multi-channel paid/ un-paid communication developments and technologies to keep all our audiences engaged, and connected
- Devise strategies to drive brand campaigns & online traffic/followers to the website and social media pages.
- Able to Manage and develop core digital marketing team – SEO, Content writer, social media executive, etc
- Great experience in using Marketing automation tools for tracking productivity of marketing activities & the team KPIs
- Having an in-depth idea of how to drive Marketing operations with automation like lead management, CRM, mail automation, what's app automation etc
Qualifications-
- Bachelor's/ Master's degree in marketing or related field
- Excellent understanding of digital marketing concepts
- Experience with business to customer social media and content generation
- strong creative and analytical skills
Interested Candidates can apply for the same
Company Overview Track Opinion® is a global market research and outsourcing firm headquartered in India. Established in 2009, we specialize in end-to-end custom research services for our clients. Our clientele includes consulting firms, market research companies, global corporations, and SMBs. Whether your goal is global or limited to a niche audience or topic, our experts and experienced researchers strive to innovate and execute projects of all scales. From B2B, B2C Healthcare & CATI, we cover nearly all industries. Over the last 14 years, we’ve excelled in genuine data collection and established an exhaustive database of executives and leaders across the globe to serve you better. Our Vision To become a global leader in innovative market research, offering the most effective strategic insights that are technology-driven, feasible, and reliable. Our Mission To deliver timely services while ensuring quality through the usage of cutting-edge technology, allowing clients to make pertinent and informed decisions. Job Role: IT Systems Administrator Position Summary: We seek an experienced IT Systems Administrator to join our dynamic team. This role involves managing and maintaining our company's computer systems and networks to ensure seamless IT operations. The ideal candidate will be responsible for the upkeep, configuration, and reliable operation of our computer systems, particularly multi-user computers, such as servers. Job Location: Noida Experience: • Bachelor's degree • Relevant certifications (e.g., Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA)) are an asset. • A minimum of 1 years of hands-on experience in an IT systems administration role Job Responsibilities: • Prepare and configure PC setups for new employees, ensuring that all hardware is functioning correctly and is ready for use. • Maintain and manage laptops, including regular updates and repairs, to ensure optimal performance and longevity of devices. • Keep meticulous records of laptop issuance and returns, managing the inventory effectively. • Install and configure software applications, and provide routine automated updates. • Conduct troubleshooting for laptops, networked printers, and software issues, including resolving Microsoft licensing, Outlook email errors, and OneDrive issues. • Manage VPN connections, including keeping records and resolving connectivity or intranet-related issues. • Demonstrate a strong understanding of Active Directory architecture, including design and deployment. • Perform regular backups and recovery of the Active Directory system state. • Handle Active Directory replication and troubleshoot any issues that arise. • Oversee DNS backup and recovery processes. • Manage the company firewall to safeguard network security. • Administer Azure Virtual Machines, ensuring they are configured correctly and operating efficiently. • Manage Group Policy settings to enforce security standards and operational policies. • Conduct monthly vulnerability scans and generate reports to assess system security. • Respond to and resolve monitoring alerts for servers, network equipment, backup systems, and anti-virus software. • Perform routine server maintenance to guarantee system availability and reliability. • Manage Exchange user mailboxes, including setup, maintenance, and troubleshooting. Soft Skills: • Curiosity: A passion for exploring new technologies, learning new skills, and staying updated with industry trends. • Creativity: The ability to think outside the box and develop innovative solutions to complex problems. • Problem-solving: A systematic and analytical approach to problem-solving, with the ability to identify and address issues efficiently. We Offer: • A challenging and rewarding role in a growing company. • Opportunities for professional development and advancement. • Competitive salary and benefits package.
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a After Sales Service Head, you will be responsible for customer service operations and strategic planning for providing product after-sales services to guarantee that established targets are reached.
What you will do:
- Preparing and managing the annual operating budget of the after-sales department
- Developing and optimizing support and service processes, tools, and systems
- Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
- Directing and coordinating the customer service operation appropriately with set customer service standards
- Creating and implementing strategies to limit product returns that exceed a predetermined threshold
- Working with sales department heads to improve product sales success through effective post-sale planning
- Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
- Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
- Maintaining a top quality repair service and reducing returns
- B2B and B2C return handling with A/B/C/D category product categorization
- Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
- Overseeing all post-sales services to ensure customer satisfaction
- Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
- Ensuring that the customer data of the after-sales department are up to date and easily accessible
- Providing periodic reports to management on all after sales activities
Desired Candidate Profile
What you need to have:- B.E/B.Tech and/or MBA
- Relevant experience of 7-10 years
- Understanding of customer needs and making appropriate proposals
- Maximizing the revenue and margin from products through online Channel sales and achieve day-to-day and monthly revenue targets
- Evaluating and optimizing marketing and pricing strategies
- Evaluating key indicators to determine the effectiveness of catalogue strategies for products and monitoring progress against budget goals.
- Recommending adjustments to strategies and tactics as appropriate to achieve financial goals
- Overseeing product catalogue, on-orders, initial shipping and receiving product tracking, and following-up on all problems on a timely basis
- Mentoring and guiding Process Experts within the team to manage quality, improve process efficiency and minimize variation.
- Assisting with management of online metrics and making recommendations for continue improvement and optimization.
- Building strong working relationships with cross-functional teams across the organization to achieve business goals.
- Analysing sales and expense reports to improve margin, revenue, and processes.
- Doing Competitor Analysis, Monitoring marketplace products, and pricing; leveraging internal and external data sources to identify gaps/ opportunities.
- Driving development in the strategic business planning, budgeting, and sales strategy approach
- Monitoring the weekly, daily, and seasonal, and/or one-time reports.
What you need to have:
- Knowledge of Paid Marketing
- Strong business analysis skills
- Strategic outlook with Systems Thinking perspective
- Experience in coordinating with other departments and managing multiple stakeholders
- Good communication skills, both written and verbal
- Work and develop the current prospect database within specified business sectors to generate effective leads & exceed sales targets for the business.
- Respond to inbound and outbound Requests for Information (RFI), Requests for Proposals (RFP) in a professional and creative manner.
- Calling clients to generate meetings.
- Handling data research, lead generation and business development teams.
- Leads Generation through Networking, database, CRM etc.
- Interaction with the Marketing managers, VP’s, etc using various Medias like E-mailing, Instant Messages, etc as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
- Research and build relationships with new clients.
- Strong Presentation, Negotiation & sales closing Skills.
- Client retention.
Requirements:
- Should have excellent communication skills.
- Should have a flare for sales
- Confident communicator, active listener with problem solving approach.
- Should have research skills.
- Should have knowledge about MS-Office.
- Should be willing to work from Office
Education: Any graduate
Remuneration:- 20,000/- (Monthly Inhand) +Incentives
Criteria:- Females only
Location- Unit No. 752-753, 7th Floor, JMD Megapolis, Sector 48 Gurgaon, Haryana
● Mentor and lead a team of SDETs and QAs across multiple business units
● Lead programmatic best practices by example, be a hands on programmer and
should be able to actively participate in technical discussions
● Bringing industry best practices in QA processes
● Define and monitor quality assurance metrics for continuous quality & process
improvements across multiple engineering tracks
● Manage the automation projects and ensure their success
● Communicating clearly and openly with internal and external stakeholders
regarding progress, roadblocks, and timelines
● Hiring and training of team members
Our Requirements
● BTech/MTech in Computer Science or equivalent
● Highly skilled in writing test cases, test scripts and handling corner cases
● Should have worked on developing tools or frameworks to test complex
micro-services, client applications, systems at scale.
● Expert level knowledge in one or more programming languages(preferably in
JavaScript/Java)
● Good knowledge on the Infrastructure, CI/CD toolchains and ecosystem
● Excellent knowledge of databases and querying language
We are now looking to onboard an exceptional QA Engineer on our team. They will be an integral part of our technology function and work on challenging, cutting-edge problems, and contribute to the testing of various software systems and subsystems. They will be responsible to give a final go-ahead for new and interesting products for our B2B users and will work with the best minds in the industry.
What will you do?
- Test current products and identify deficiencies.
- Suggest solutions to identified product problems.
- Investigate product quality in order to make improvements to achieve better customer satisfaction.
- Plan, create, and manage the overall Quality Planning strategy.
- Collaborate with the Product Development team to ensure consistent project execution.
- Identify quality assurance process bottleneck and suggest actions for improvement.
- Oversee continuous improvement projects.
- Collect quality data.
- Identify key KPIs for product quality.
- Track quality assurance metrics, like defect densities and open defect counts.
- Prepare and present reports and metrics to Senior Management.
Please apply, if you have:
- A minimum of 2 years of experience as a Quality Assurance Engineer.
- An experience with a variety of different testing techniques such as UI Testing, Automated testing, Test Driven Development Strategies, etc
- An experience in testing tools such as Selenium, JMeter
- An experience with coding using Python, Java, Node.js.
- An experience with software QA tools and processes.
- Knowledge of MySQL
- A sense of ownership and pride in your performance and its impact on the company’s success.
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skill
We have:
- A team of aces, from top-tier schools and startups, to work with
- A fast-paced, data-driven, and fun work environment
- A huge appetite for new, disruptive, creative, and implementable ideas
- An open work culture
We offer:
- Competitive salary
- Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
- Opportunity to grow really fast.
- Opportunity to hire a team & mentor them in the future.
- ESOPs
Hiring process:
- Shortlist
- Intro call of 15min
- 1-2 Tech rounds
- HR round
- Offer rollout
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