Business Development Manager

Job description

Roles and Responsibilities:

• In conjunction with relevant stakeholders, develop and maintain the company's websites across all brands.
• Ensure all websites are engaging, responsive, continually optimized, secure, up-to-date and consumer relevant.
• Work with the product management, content creation, Design and Social Media teams to ensure alignment.
• Analyze market, consumer and competitive trends and apply as appropriate.
• Manage, monitor, and present relevant analytics, data, trends, successes, exceptions, feedback, threats and changes regarding the company's web presence and action as appropriate.
• Manage and monitor all website hosting.

Desired Candidate Profile

• Bachelor’s degree in computer science or similar.
• Strong knowledge of HTML/5, CSS, SCSS and JavaScript.
• Experience in Shopify Liquid + jQuery, Shopify Theme Customization
• Strong experience in WordPress Plugins, custom themes, custom fields, customization, short code, CSS, MySQL, PHP, Bootstrap, Shopify.
• Strong experience in Shopify App, Theme Integration, Shopify Flow, Creating custom theme sections.
• Experience building static, dynamic, semantic, and accessible websites.
• Proficient in Git and experience in eCommerce and B2B website development.
• Experience using design tools, such as Sketch, Photoshop or Illustrator, and prototyping tools.
• Strong knowledge of developing for Content Management Systems (Example: WordPress, etc.).
• Advanced knowledge of Microsoft Office applications, e.g., Outlook, Word, PowerPoint and Excel.
• Node.js and server knowledge are a plus.
• The ability to navigate in both Mac and PC environments.
• A proven track record in a similar role (minimum 2 years)
• 2+ years of proven experience with a portfolio of published websites.
• Strong analytical skills for data analysis.
• Strong technical focus, project management, multitasking, and decision-making skills.

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

The Client Support Intern will be responsible for assisting clients and providing support with their technical needs, answering client inquiries via email and phone, and resolving client complaints in a timely manner. As a hybrid role, this internship position will be located in Dubai but some work from home is acceptable.

• Minimum 9+ years of relevant experience in Software Testing.
• Good understanding of STLC.
• Expertise in Automation testing using Selenium and C#/Java.
• Experience in SpecFlow / Cucumber.
• Strong testing skills, automation skills, process improvement skills and understanding of Performance testing.
• Experience in Cloud Environment (PAAS model) is mandatory
• Experience about various Azure services or AWS like App Service, Function App, Azure Active Directory, Service Bus etc is required.
• Good understanding of Test Architecture and ability to prepare Test Strategy.
• Strong experience in both UI and Services automation.
• Understanding of Database testing, preferably SQL Server