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We are seeking a highly analytical and detail-oriented Senior Data Analyst to lead data management, reporting, automation, and system development initiatives across the organization. The role focuses on transforming raw data into meaningful insights, designing and implementing automated systems, strengthening data structures, and supporting cross-functional teams with accurate, actionable intelligence to drive strategic and operational business decisions.

Key Responsibilities

1. Data Management & Reporting

• Collect, clean, validate, and consolidate data from multiple internal and external sources.
• Prepare and deliver daily, weekly, and monthly MIS reports for management and departments.
• Design, develop, and maintain dashboards to track KPIs, performance metrics, and operational trends.

2. Database & Data Accuracy Management

• Manage and regularly update internal databases, spreadsheets, and reporting systems.
• Ensure data accuracy, consistency, integrity, and confidentiality across all platforms.
• Implement best practices for data validation, version control, and audit checks.

3. Data Analysis & Business Insights

• Analyze large and complex datasets to identify trends, patterns, gaps, and anomalies.
• Translate data findings into clear, actionable insights and recommendations to support strategic and operational decision-making.

4. Reporting Automation, System Recommendation & Implementation

• Identify opportunities to replace manual or semi-manual processes with automated, data-driven systems.
• Design and implement automated reporting frameworks, dashboards, and data pipelines using Excel (Power Query, VBA, Macros), SQL, BI tools, and Python.
• Proactively suggest new automation tools, system enhancements, or integrations to improve efficiency, accuracy, and scalability.
• Lead the end-to-end implementation of approved automation initiatives, including requirement gathering, system design, testing, deployment, and stabilization.
• Continuously monitor and optimize automated systems in line with business growth and evolving data needs.

5. Cross-Functional Coordination & Support

• Collaborate with Sales, HR, Finance, Operations, and other departments to understand reporting and data requirements.
• Provide support for ad-hoc analysis, custom reports, and special data requests.
• Act as a data partner to department heads for decision support and performance tracking.

6. Documentation & Compliance

• Maintain complete and updated documentation for MIS processes, reports, data models, automation logic, and system changes.
• Ensure compliance with company data governance policies and applicable data protection standards.

System Development & Data Structuring Responsibilities

• Study and understand departmental workflows to evaluate how data is generated, processed, and utilized.
• Review existing manual and digital data systems to identify operational gaps, risks, and improvement opportunities.
• Recommend structured data models, reporting formats, and storage solutions aligned with business requirements.
• Coordinate with department heads to define data structures, access levels, and reporting standards.
• Implement new or upgraded data systems (Excel-based models, cloud platforms, ERP integrations) with minimal operational disruption.
• Design structured data formats and role-based access controls to ensure secure and organized data management.
• Train employees on newly implemented systems and provide post-implementation support.
• Monitor system performance, resolve issues, and continuously improve systems based on user feedback and organizational growth.

Qualifications & Experience

• Bachelor’s degree in Commerce, Statistics, Computer Applications, or a related field.
• 3–5 years of experience in data analytics, reporting, or system automation roles.
• Strong analytical thinking, logical reasoning, and problem-solving abilities.
• High attention to detail with excellent organizational and documentation skills.

Technical Skills (Must Have)

• Advanced Excel: Power Query, Power Pivot, VBA basics, Macros, Charts
• Python or R: Data cleaning, analysis, automation (Pandas, NumPy, etc.)
• BI Tools: Power BI or Tableau (DAX, data modeling, dashboard optimization)
• Data Warehousing Concepts: ETL processes, OLAP, Star/Snowflake schema
• Google Apps Script: Automation in Google Sheets, custom functions, triggers, API integrations, workflow optimization

We are looking for a QA Automation  Engineer who understands how to ensure the quality of a product that is changing very fast. If you're passionate about writing code to test financial products at scale , then we want to chat. Are you ready to revolutionize the small business banking industry with us?

About the Role

• Collaborate with developers and product managers to deliver the highest quality with each release
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Create the necessary automation library and framework as required and build automation tests and integrated them to CI/CD pipeline
• Communicate using synchronous and asynchronous channels to collaborate effectively

Requirements for the Role

• 5+ years experience with manual and automation testing
• Experience with QA methodologies for large scale web and mobile applications, understanding of software development process
• Experience with mobile,(android and iOS) web and API automation testing using tools such as Selenium, Appium and Postman
• Demonstrated ability to work well with others in a team environment and with geographically distributed teams
• Experience working with SCM tools like Git
• Experience in implementing CI/CD regression pipelines

Skills:

Core JAVA(Native), Core Kotlin, Sqlite, MySQL, XML
Developed Android Application
Use of Kotlin and Java
Knowledge of Core java and Core Kotlin must

Work Profile

• Delivering a complete front end application in AgularJS
• Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Integrate with the back-end developer in the process of building the RESTful API
• Communicating with external web services for 3rd Party tools and services integration

Requirement

• Experience and proficiency with AngularJS, JavaScript and HTML5
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ability to provide SEO solutions and optimization
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS

• Familiarizing yourself with all products and services offered by our company.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

• Degree in marketing, business administration, or similar.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

• Responsible for attendance and leave management
• Must be responsible for file maintenance
• Facilitate employee's review
• Hands-on experience in HR and other statutory compliance.
• Carry out the tasks specifically assigned by the CEO of the organisation
• Candidates who handled both payroll and admin will be given preference
• Excellent communication and presentation skills
• Must speak fluent English and Hindi (added advantage and would be given preference)
• Good in Excel, MS Word, and email correspondence

DUTIES & RESPONSIBILITIES 

• Own & lead full cycle development: design, implementation, testing & debugging for an automotive product.
• Create conceptual system designs, assess risks, conduct design trade studies, and develop a product that meets feature requirements for integrating sensor, processing and software systems. 
• Lead innovative system development projects with responsibility for achievement of cost, schedule, and technical requirements, with an eye toward technology maturation, transition, and follow on work. 
• Generate comprehensive engineering documentation.
• Responsible for end-to-end system firmware development to include power management, boot loaders, scheduling, RTOS and /or bare metal implementations.
• Troubleshoot and resolve complex software problems in embedded real-time systems.
• Source code development, review & maintenance (C/C++).
• Dive into & take ownership of critical design issues.
• Analyse & propose solutions for performance bottlenecks.
• Address all aspects of technology readiness, including manufacturability. 
• Help build robust methodology and processes to deliver the technology to products. 

REQUIRED SKILLS & EXPERIENCE 

• Experience in embedded architecture, external interfaces, product constraints, along with ability to develop architectures / features that meet these constraints while providing new value for the platform. 
• Experience in system architecture, operating system, device architecture, hardware design.
• Strong background in software methodology & full cycle development (Design, implementation, testing & debugging).
• Expertise in embedded microcontrollers’ architecture.
• Expertise in software designing and programming in C/C++ is a must.
• Algorithm modelling, benchmarking, implementation & digital signal processing.
• Understanding of hardware & software co-verification & emulation platforms
• Experience in understanding hardware, clock-level issues, bridges, delays, interrupts, clock gating, polling etc. 
• Experience with lab instrumentation like oscilloscope, logic/ protocol for debugging embedded systems at HW level. 
• Bachelors | Masters degree in Computer Science or Electronics &  Communication engineering with 2-5 years of relevant experience is a must.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.