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About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.
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Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Job description:

Job Title: Sales Consultant / Senior Sales Consultant

Location: GK1 Delhi, Sushant Lok Gurgaon, Bandra Mumbai

Job Description:

We are seeking a dynamic and experienced Sales Consultant to build strong relationships with clients seeking personalized hair loss treatment solutions. The ideal candidate will offer tailored advice based on factors such as facial features, age, profession, personality, and individual expectations.

Key Responsibilities:

• Conduct thorough hair assessments to determine the stage of hair loss.
• Educate clients on the causes and solutions for hair loss, providing personalized counseling based on their specific needs.
• Understand client expectations, suggest appropriate procedures and products, and use visual aids to communicate achievable results.
• Set daily consultation and revenue targets, regularly evaluating performance against objectives.
• Achieve monthly revenue targets, driving the studio's financial growth.
• Demonstrate an entrepreneurial mindset and work closely as a business partner to achieve shared goals.

Qualifications and Skills:

• Bachelor’s degree required.
• Preferred age: 32 years and above.
• Minimum of 6+ years of experience in sales.
• Results-oriented approach with a strong focus on meeting and exceeding monthly revenue targets.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
• Consultative, one-on-one selling approach.
• Experience in working directly with high-net-worth clients (HNI) in face-to-face consultations.

Only Male candidates

1. Java Lead : 8-12 Years – GGN Location - NP : 60 Days max

• Experience on Full stack development and Microservices Architecture.
• Proven experience implementing distributed applications in a container environment (Docker/Kubernetes) along with considerable experience configuring and administrating Linux (or other Unix-like) systems Software engineering experience designing Enterprise Cloud Applications with Golang will be preferred
• Experience in any Databases like Postgres or any NoSQL DB like MongoDb
• Expertise in defining business architecture, business process definition & modelling, use cases, and requirements definition, and associated best practice processes for defining these artifacts
• Proven proficiency in grasping requirements and building illustrative features with minimal specifications
• Experience working in SAfe agile development environments.

Do you know the secret to Becoming a Great Product (UI/UX) Designer?

We have a great opportunity for you work as a Product (UI/UX) Designer with a growing company University Living that offers great benefits with opportunity to explore new things of your domain.

What you will be working on:

• Apply strategic thinking to design and deliver aesthetically pleasing innovative user-centric design and experiences across web and mobile platforms and devices
• Produce user flows, wireframes, prototypes (for stakeholder discussions/approvals), user interface specifications, and final graphics with a strong visual design element
• Drive the development and communication of design guidelines, patterns, and libraries- Keep a keen eye for detail and a passion for - pixel-perfect- fit and finish
•  

What makes a great Product Designer for University Living?

• 3-6 years of experience in Product (UI/UX) Design
• At least BTech degree with a background in consumer internet products
• Proficiency in Adobe XD, Sketch, Photoshop, CorelDraw, Illustrator, OmniGraffle, or other visual design and wire-framing tools
• Demonstrable UI design skills with a strong portfolio
• Strong believer in mobile-first and responsive design
• Understands the latest in visual and interaction design trends.
• Understanding of HTML5, CSS4, JavaScript, Bootstrap 4
• Familiarity with development frameworks such as Angular, React

Why should you join us?

• Compensation is better than Market Standards
• ESOPs (for exceptional candidate)
• Exposure with advanced technology
• Free Healthcare
• Provident Fund Allowance
• Monthly Rewards & recognition Program
• Competitive Annual Appraisals & Internal Promotions

UX Designers are responsible for the end-to-end execution of a project. You should have highly developed design skills and good communication ability. You are the right fit if you enjoy creating interfaces, love challenges, and designing digital products

Role & Responsibilities

Conduct workshops and collaborate with other designers and stakeholders to understand business needs, user needs & to achieve the goals of the project.
Create personas to understand target audiences, craft user journeys, and use cases for the product
Create design assets that showcase relationships between product features, users, and data
Create high-quality wireframes that fulfill the goals of the product in a highly efficient and simple manner
Audit designs that are already developed to identify improvements or conduct usability tests on your designs Must have Skills
Critical thinking and highly developed wireframing, presentation, and prototyping skills
Very keen attention to detail
Excellent documentation skills
Proficiency with modern design and prototyping tools like Figma
Ability to present and explain your work to others with articulate communication
Ability to plan & deliver projects on time. Expected Outcomes
High-quality wireframes, prototypes, and documents that meet the goals of the project. Continuous communication between internal teams, project managers, and stakeholders
Documentation of the screens designed for a smooth handover to visual designers and developers

Special Notes
Freshers are not eligible
Education criteria are not strict
A Detailed portfolio is a must in which only individual projects/work must be showcased.
The ability to create illustrations is preferred but not required.

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team. 
• Prepare and maintain all applications utilizing standard development tools 
• Develop backend data services and contribute to increasing existing APIs 
• Ability to act individually in a complex and fast-paced environment
• Closely work with the Product and QA teams to ensure smooth delivery 
• Participate in solution designing with Tech leads and Systems Architects
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keep project manager well informed of the status of development efforts 
• Keep abreast of new trends and best practices in web development 

• BE/BTech or some equivalent academic stance. 

• 2-5 years’ experience 
• A confident, self-starter, team player with drive, enthusiasm, and excellent interpersonal, communication, and negotiation skills 
• Ability to manage yourself and be a self-starter. 

• Great people skills to closely work with other teams. 
• Strong in establishing systems & processes 
• Expertise in Laravel, MySQL, and Git 
• Thorough in Object-oriented concepts 
• Knowledge of Restful Web services 
• Understanding of web applications
• Working knowledge of one or more caching, queuing systems in desirable
• Familiarity with AngularJs or React is a big plus 
• Excellent problem solving 
• Can-do attitude