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at KITAAB TECHNOLOGIES PRIVATE LIMITED
We are seeking a proactive and detail-oriented Customer Support Executive to join our team. The ideal candidate will have a strong understanding of accounting principles, advanced proficiency in MS Excel, and excellent communication skills. This role involves providing exceptional customer service, troubleshooting queries, and ensuring seamless interactions with clients.
RESPONSIBILITIES
· Customer Support: Address customer inquiries via phone, email, or chat, ensuring prompt and accurate resolution.
· Accounting Assistance: Provide guidance on accounting-related queries, offering accurate solutions and recommendations.
· Data Management: Utilize advanced MS Excel functions (e.g., VLOOKUP, Pivot Tables, Macros) for data analysis, reporting, and troubleshooting customer issues.
· Documentation: Maintain detailed and accurate records of customer interactions, feedback, and solutions provided.
· Collaboration: Work closely with internal teams to resolve customer concerns and enhance service delivery.
· Feedback Management: Gather and analyze customer feedback to identify opportunities for process improvements.
SKILLS AND QUALIFICATIONS
· Educational Background: Bachelor’s degree in commerce.
· Accounting Knowledge: Strong understanding of basic accounting principles, bookkeeping, and financial management.
· MS Excel Proficiency: Advanced skills in MS Excel, including formulas, data analysis tools, and reporting features.
· Communication Skills: Exceptional verbal and written communication abilities with a customer-centric approach.
· Problem-Solving: Ability to handle complex queries with a structured and analytical mindset.
· Team Player: Strong interpersonal skills and the ability to collaborate effectively with diverse teams.
PREFFERED QUALIFICATION
· Experience in customer support or accounting roles.
· Knowledge of ERP systems or accounting software (e.g., Tally, Quick Books).
· Familiarity with CRM tools.
Greetings!!
We are hiring for Business Development Manager (BDM) and please find the below details :
CADeploy Engineering Pvt.Ltd (http://www.cadeploy.com/"> www.cadeploy.com ) To give a brief introduction about my Company, we are an emerging MNC Engineering firm with a footprint, serving mid-market and large Organizations in the USA,CANADA,Europe and UK. We provide Mechanical, Civil, Architectural and Structural Engineering solutions in Building Construction, Industrial, Infrastructure, Automotive and Aerospace sectors.
Visit our website http://www.cadeploy.com/">www.cadeploy.com for further details
Job Location : Hyderabad / Gurgaon (WFO)
Shift : Fixed Night Shift
Roles and Responsibilities: To Succeed In This Position, You Must
- Have strong verbal and written communication skills; be able to communicate technical concepts in a clear, constructive, and professional manner to non-technical users
- Have at least 6+ Years in B2B Sales / Outbound Sales Experience in USA / Canada Region .
- Be willing to work in US SHIFTS.
- Possess professional business telephone communication skills, and excellent verbal, written and interpersonal communication skills. Be self-motivated, and have the ability to organize and prioritize work independently with minimal supervision.
Goal-oriented, have the ability to consistently meet or exceed calling and opportunity generation quotas
We are aggressively seeking a sales hunter to join our global team.
- Possess high energy and enthusiasm, and the ability to maintain consistent levels of activity to achieve calling and lead generation quotas.
- Management of End to End Business Development process starting from lead generation to closure.
- Responsible for business development and full sales cycle including deal closures, strong negotiation and account management targeting corporate.
- Achieving quarterly targets and responsible for identification of opportunities, mapping and prospecting them for conversion.
- Tracking competitors movement in the market as a proactive measure so as to retain the existing client base.
- Introducing Project Manager to client and handing over project info to facilitate smooth transitioning of project responsibilities.
- Managing the execution of Project from pre sales client communication to the deployment of project & further Post Sales efforts for repeat business as well as identifying the areas for new business with existing Client.
- Pursuing and maintaining new business relationships.
- Researching actively for potential clients.
- Generating Leads, moving the opportunities through the sales cycle.
- Building a relationship with them over a period of time.
- Keeping the pipeline strong by strong follow up.
- Taking the lead to the closing stages.
If you are interested, kindly share your profiles
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