International BPO executive

Company: Altruist technologies, Gb palya, Bangalore

*Customer support executive

Process: *MLOB*

Education: Graduation

Salary: 20k take home

Language: Excellent English+any other language

6 days of working 1 day rotational weekoff

Shifts: rotational shifts

Job Summary

M/s Star Publicity is a leading organization in the advertising industry, with a focus on delivering innovative and impactful solutions. We are committed to driving growth, expanding market reach, and building long-lasting relationships with clients. We are currently looking for a passionate and results-driven Business Development Manager (BDM) to join our team and lead business expansion efforts.

Roles & Responsibilities

• Identify and pursue new business opportunities.
• Build and maintain strong relationships with clients, agencies, and partners to ensure sustained growth.
• Build and maintain strong relationships with clients, agencies, and partners to ensure sustained growth.
• Prepare proposals, presentations, and pitch documents tailored to client requirements.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Negotiate deals, pricing, and contractual terms to achieve business objectives.
• Collaborate with internal teams to ensure smooth execution and client satisfaction.
• Track and report on key performance metrics, pipeline development, and market feedback.
• Represent the company at industry events, exhibitions, and networking forums.

Requirements

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
• Minimum 5 years of proven experience in sales within the Advertising, Media, Event, or OOH industry.
• Strong communication, negotiation, and relationship-building skills.
• Ability to understand client needs and deliver effective solutions.
• Analytical mindset with the ability to interpret market trends and competitor actions.
• Proficient in CRM tools, MS Office, and sales reporting.
• Self-driven, goal-oriented, and capable of working independently and collaboratively.
• Willingness to travel as required.

Key Responsibilities

• Achieve and exceed monthly and quarterly sales targets for Zoho products and implementation services.
• Generate and qualify leads through outbound calls, emails, LinkedIn outreach, and partner networks.
• Conduct product demos, client consultations, and needs assessments to identify the right Zoho solutions for each client.
• Collaborate with the implementation team to create proposals, pricing plans, and customized packages.
• Build and maintain strong client relationships to drive repeat business and referrals.
• Follow up diligently on leads, manage the sales pipeline, and ensure timely closure of deals.
• Stay up to date with Zoho product updates, new releases, and implementation capabilities.
• Prepare regular sales reports, forecasts, and insights for management.

Requirements

• Proven track record in B2B SaaS or software sales (Zoho experience preferred).
• Excellent communication and presentation skills.
• Strong negotiation and closing abilities.
• Self-motivated and target-oriented — willing to “do what it takes” to close deals.
• Ability to understand client pain points and map them to Zoho solutions.
• Comfortable using CRM systems (Zoho CRM experience is a plus).
• Bachelor’s degree in Business, Marketing, or related field (preferred).

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

Designation: Business Development Executive

Experience: 0 to 10 years

Salary: As per Company standards.

Joining: Immediately

Job Location: Pune.

Job description:

• Explain about admission procedures and courses offered to the students and their parents through phone calls.
• Counsel Students and Parents about our courses.
• Interaction with Students and Parents on regular basis
• Monitor class schedules to ensure smooth running of classes.
• Support the students throughout the admission process by answering their queries.
• Maintain the target metrics by converting potential students into confirmed admission and succeed in achieving the performance goals.
• Maintain regular communication with students, parents for coordinating admission activities and resolving problems.
• Result-orientated and able to work under pressure to achieve targets.
• Excellent command of spoken and written English as well as the local language.Strong, presentation and persuasion skills.
• Arranging seminars and workshops.
• Report daily, weekly and monthly status.
• Should be target oriented and enthusiastic towards the role.
• Participating in educational fairs and events.
• An ability to communicate effectively with colleagues, students and other members of the public of all age groups.
• Ability to learn on own initiative and research best study options for students.
• Flexibility over working hours
• Must Have Pleasing Personality , Excellent Communication and Soft Spoken.

EXP:2+YRS
LOCATION: MUMBAI (HYBRID/REMOTE)

GOOD COMMUNICATION

Design, code, test, debug & document software account to the requirement
Develop, maintain, support programs as required
Analyze, diagnose, resolve errors in applications
Follow all standards/methodologies
Participate in requirements analysis

• Develop and Maintain IAC using Terraform and Ansible
• Draft design documents that translate requirements into code.
• Deal with challenges associated with scale.
• Assume responsibilities from technical design through technical client support.
• Manage expectations with internal stakeholders and context-switch in a fast paced environment.
• Thrive in an environment that uses Elasticsearch extensively.
• Keep abreast of technology and contribute to the engineering strategy.
• Champion best development practices and provide mentorship

• Terraform o Ansible
• *nix and shell scripting
• Elasticsearch
• Circle CI
• CloudFormation
• Python
• Packer
• Docker
• Prometheus and Grafana
• Challenges of scale
• Production support
• Sharp analytical and problem-solving skills.
• Strong sense of ownership.
• Demonstrable desire to learn and grow.
• Excellent written and oral communication skills.
• Mature collaboration and mentoring abilities.

React Native / React JS Developer

We're looking for a React Native Developer to join our growing frontend team. As a React Developer, you will help develop the next generation of our apps using tools such as React.js, Redux, Enzyme, and Webpack. You should be familiar with React and its ecosystem. 

Responsibilities

- Actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design develop and deployment.,

- Contribute to unit-level and organizational initiatives.,

- Adherence to the organizational guidelines and processes

- Design, build and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout the development life cycle

Requirement

- 2+ years' experience working with a Javascript framework, React Native, ReactJS, Typescript, Node JS

- In-depth understanding of Javascript, the DOM, and relevant concepts

- Must have experience in Web services, Web API, REST services, HTML, CSS3

- Proficiency with browser-based debugging and performance testing

- Identify bottlenecks and bugs, and recommend system solutions by comparing advantages and disadvantages of custom development.

- Contributing to team meetings, troubleshooting development, and production problems across multiple environments and operating platforms.