Gaian Solutions India
http://www.gaiansolutions.comAbout
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Amazon Web Services (AWS) Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Java▪ Experience in developing internet web applications using Java/J2EE technologies.
▪ Experience in different modules of Spring framework like Dependency Injection (IoC), Spring MVC, Spring ORM along with JPA.
▪ Experience in Java Version 7.0+. Good experience with JMS, Spring & Hibernate.
▪ Experience in identifying database solutions for a given problem, preferably MySQL (good to have)
We strongly believe in: Innovation, Perseverance, Compassion, Value Creation & Ownership
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Who We Are:
OwlCraft is a forward-thinking company focused on empowering entrepreneurs by helping them build scalable and innovative startups. With a remote-first approach, we specialize in providing end-to-end startup development services, from ideation to execution.
What We Do:
Our mission is to simplify the process of turning great ideas into successful businesses. We collaborate with visionary entrepreneurs to create impactful solutions tailored to the Indian market and beyond.
Our Philosophy:
At OwlCraft, we believe in a collaborative, flexible, and supportive work environment. By fostering innovation and maintaining a user-centric focus, we aim to deliver solutions that drive long-term success for our clients.
Why Choose Us:
- A team of experienced professionals dedicated to your success.
- Customized and scalable startup solutions.
- Strong emphasis on creating innovative and practical business strategies.
Our Vision:
To become a trusted partner for aspiring entrepreneurs, enabling them to craft startups that make a difference in their industries and communities.
Core Values:
- Innovation
- Collaboration
- Transparency
- Excellence
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