Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
About Gaian Solutions India
About
Company video
Connect with the team
Similar jobs
Role Objective:
Big Data Engineer will be responsible for expanding and optimizing our data and database architecture, as well as optimizing data flow and collection for cross functional teams. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems and building. The Data Engineer will support our software developers, database architects, data analysts and data scientists on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems, and products
Roles & Responsibilities:
- Sound knowledge in Spark architecture and distributed computing and Spark streaming.
- Proficient in Spark – including RDD and Data frames core functions, troubleshooting and performance tuning.
- SFDC(Data modelling experience) would be given preference
- Good understanding in object-oriented concepts and hands on experience on Scala with excellent programming logic and technique.
- Good in functional programming and OOPS concept on Scala
- Good experience in SQL – should be able to write complex queries.
- Managing the team of Associates and Senior Associates and ensuring the utilization is maintained across the project.
- Able to mentor new members for onboarding to the project.
- Understand the client requirement and able to design, develop from scratch and deliver.
- AWS cloud experience would be preferable.
- Design, build and operationalize large scale enterprise data solutions and applications using one or more of AWS data and analytics services - DynamoDB, RedShift, Kinesis, Lambda, S3, etc. (preferred)
- Hands on experience utilizing AWS Management Tools (CloudWatch, CloudTrail) to proactively monitor large and complex deployments (preferred)
- Experience in analyzing, re-architecting, and re-platforming on-premises data warehouses to data platforms on AWS (preferred)
- Leading the client calls to flag off any delays, blockers, escalations and collate all the requirements.
- Managing project timing, client expectations and meeting deadlines.
- Should have played project and team management roles.
- Facilitate meetings within the team on regular basis.
- Understand business requirement and analyze different approaches and plan deliverables and milestones for the project.
- Optimization, maintenance, and support of pipelines.
- Strong analytical and logical skills.
- Ability to comfortably tackling new challenges and learn
Exito Media Concepts is a Global B2B Events Organization. We create C-Suit events like conferences, summits and forums where business & industry leaders can network, re-educate and create business opportunities.
We are looking for a Content Writer to join our Marketing team and enrich our online presence with new blog posts and marketing copy.
If you’re familiar with producing online content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application.
Responsibilities:
- Research industry-related topics (combining online sources, interviews and studies).
- Write clear marketing copy to promote our events.
- Prepare well-structured drafts using Content Management Systems.
- Create, proofread and edit blog posts before publication.
- Create email content.
- Coordinate with marketing and design teams to illustrate articles.
- Conduct simple keyword research and use SEO guidelines to increase web traffic.
- Promote content on social media.
- Identify the audience's needs and gaps in our content and recommend new topics.
- Ensure all-around consistency (style, fonts, images and tone).
Requirements:
- Working experience in content/copywriting.
- Creativity
- Fluent in spoken and written English.
- Basic computer skills.
- Eager to learn and adaptable.
- Ability to meet deadlines.
- A bachelor's degree in mass communication, English, journalism or related field is preferred.
Job Type: Full time & On-site (5 Day work week)
Location: Mangalore
About the role:
For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,
who will be able to -
- Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
- Identify customer needs and help them provide a 360-degree experience.
- Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
- Handle Escalations of all types and nature.
- Handle E-commerce channels.
- To perform all duties to a high standard of customer care in attitude, approach, and resolution.
Pre-requisites
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, and PowerPoint
- Fast learner with and passion for sales and an understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree
Assist in the formulation of strategies to build a lasting digital connection with consumers
Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
Be actively involved in SEO efforts (keyword, image optimization etc.)
Prepare online newsletters and promotional emails and organize their distribution through various channels
Provide creative ideas for content marketing and update website
Collaborate with designers to improve user experience
Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics,WebTrends etc.)
Acquire insight in online marketing trends and keep strategies up-to-date
Maintain partnerships with media agencies and vendor.
Only apply..... if candidate want to relocate at ahmedabad location.
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Role: Technical Lead
Location: Mumbai/Kolkata
Years of Experience - 9 to 15 years
Qualifications:
- Required person as .net core, team Management,Good communication,Plus Rest API,AWS Lambda,mySql
- AWS API Gateway .
- Bachelor’s degree preferably in Computer Science, Computer Engineering or related field.
- 9 to 12 yrs years’ experience in technology related roles including relevant work as technical architect.
- Experience working with latest software technologies (.Net core 3.1+, MVC/WCF/Web API, cloud hosted (AWS) , mobile ready software products (Angular 6+/React.js)
- Experience in AWS cloud.
- Experience working with GIT/TFS, CI/CD setups, Application Monitoring, Logging and Analysis tools
- Experience working with Service Oriented Architecture
- Experience working in an Agile-SCRUM environment using tools like Jira or equivalent
- Experience working with international customers (US and UK preferable)
- Experience in customer interaction and ability to present solutions and consult clients on technology solutions.
- Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.
- Proven strong relationship-building and communication skills with team members and business users. Ability to coach and mentor internal teams and customers.
- Highly motivated with excellent verbal and written communication, presentation, facilitation, negotiation and problem solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Willingness and ability to work flexible hours and with minimal supervision.
- Willingness and ability to travel domestic and occasional international across US and Europe.
- Proficient using standard software, such as MS Office applications, Google Apps, and communication and diagramming/presentation tools.
https://www.alivecor.com/">AliveCor, the pioneer of the smartphone EKG, with millions of EKGs from a large and growing user base, seeks a Senior Android Software Engineer to contribute to the mobile application team. You will be an integral member of our engineering team, responsible for developing industry-leading mobile applications that transform the healthcare industry and affect the way consumers use, engage, and act on their health data.
Responsibilities
- Collaborate closely with our AI, security, backend, hardware, and product teams to deliver mission critical software.
- Work in a fast-paced agile environment, delivering quality estimates, designs, and implementations.
- Problem solve for complex global business requirements.
- Accountable for all aspects of modern software development.
- Proactive in identifying problems and a team player when presenting solutions.
- Excellent communications skills.
- Commitment to delivering results.
- Passionate about continuous improvement.
Qualifications and Skills
- BE in Computer Science or a related discipline, or related practical experience.
- 5-8 years of Android programming experience. You’ve shipped multiple apps to the Play Store.
- Deep expertise with Java and Android SDKs.
- Experience with Android frameworks such as Retrofit, RxJava, Dagger, Junit, Mockito.
- Experience with modern programming principles, design patterns and development tools.
- Familiarity with RESTful APIs to connect Android applications to back-end services.
About Us
AliveCor is on a mission to define modern healthcare through data, design and disruption. We’ve pioneered the creation of FDA-cleared machine-learning techniques, transformed wearable medtech to put proactive heart care at everyone’s fingertips. Kardia is the most clinically validated mobile EKG technology. AliveCor was named as one of the Top 10 Most Innovative Companies in Health for 2017 by Fast Company as part of the publication’s annual ranking of the world’s Most Innovative Companies. AliveCor was awarded the 2015 Tech Pioneer by the World Economic Forum and one of the 50 Smartest Companies in 2015 by the MIT Technology Review. AliveCor recently announced a collaboration with Mayo Clinic that will result in new machine learning capabilities to unlock previously hidden health indicators in EKG data, potentially improving heart health as well as overall health care for a variety of conditions. AliveCor is a privately held company headquartered in Mountain View, CA.
Watch the following video demonstrating our product.
https://www.youtube.com/watch?v=8I9xosgA-Ig">KardiaMobile: How's your heart?
https://www.youtube.com/watch?v=8I9xosgA-Ig">https://www.youtube.com/watch?v=8I9xosgA-Ig
We are a young, ambitious investor-funded technology startup bringing innovative new ideas to age-old problems within the hospitality sector. Our product connects and creates a global community of makers in the hospitality space while offering an efficient, simple solution for all their property management needs. Our team has a collective experience of over 25 years in this sector and are determined to use this knowledge to create a product that we would love to use. We currently operate out of Berlin, Germany and Goa, India, but are fully remote for the forseeable future. You will be working alongside a dynamic, creative, analytical & collaborative team that is passionate about meaningful work and always treat each other with kindness and respect.
Job Description
We are looking for a React Native developer with prior experience in building mobile applications. You will be responsible for architecting and building this application, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, we are looking for a strong team player who can find the balance between perfectionism and speed.
We are currently building most of our product using the MERN stack but fundamentally believe that any technology is merely a tool to serve a greater purpose of making our customers lives amazing.
Responsibilities
- Build smooth and functional UI’s for our mobile app which works across both mobile platforms.
- Leverage native APIs for deep integrations within both platforms.
- Diagnose and fix bugs and performance bottlenecks.
- Write automated tests to ensure the product is of the highest quality.
Skills
- Strong written and verbal communication skills enabling a remote work culture within the organization
- Knowledge of programming in React Native is a fundamental requirement. It would be really helpful if you could showcase a past project.
- Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
- Axios or other tools for API
- Material UI and/or Bootstrap
- Ability to write well-documented, clean Javascript code
- Proficiency with git is critical. Familiarity with Jira and Confluence is a plus.
- Comfortable working with third-party dependencies and debugging dependency conflicts
- Deep understanding of efficient REST APIs and Redux state management
- Experience with automated testing suites (jest, enzyme) would be desirable
- Self-driven, an ability to learn fast, efficiently troubleshoot and independently deliver results without constant supervision
Happy to assist with any queries and questions about the role. If interested please drop us a message along with your portfolio