Amazon Web Services (AWS) Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
Shubham Vishwakarma
Full Stack Developer - Averlon
About Gaian Solutions India
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Responsibilities:
- Leading and managing debt partnerships: by building and leveraging networks with NBFCs, banks, other financial institutions and rating agencies.
- Developing a solid knowledge of lending products to work on structuring NBFC partnerships for the firm
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- Deliver a great experience to our partners when working with our organization - you will represent our brand and be our partners’ liaison internally
- Forecast, measure, and report the results of various debt partnerships
- Keep a great ongoing relationship with current debt partners and offer new ways to grow the partnership
Skills:
- 4 to 10 years of previous work experience in debt partnerships
- Experience and network in the Financial services / Fintech ecosystem preferred
- Understands capital requirements, reporting etc. from an NBFC perspective
- Display an understanding of product, credit risk, credit and collections policies
- Outstanding communication and interpersonal skills
- Excellent organizational and time management skills
- Strategic thinker with a networking aptitude
- Great multitasking skills
About us:
We are a VC funded fintech startup based in Bangalore with the audacious goal of building the future of business financing. The founders are IITB and IIMA alumni with past experience at McKinsey, Elevation Capital (previously SAIF Partners), Taskbob, Acko and Hackerrank. We are growing rapidly and looking to build a strong team to join us in this journey. We promise:
- An exciting work environment
- Non-hierarchical, performance driven culture
- Rapid growth and learning opportunity
- Competitive salary
- Comprehensive medical insurance coverage
- Significant ESOPs under an employee friendly ESOP policy
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- Excellent verbal and written communication skills.
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MongoDBAmazon Web Services (AWS)Technical Manager: We are looking for someone who can report to the firm’s chief technology officer, the technical lead is a full-time position that participates in all phases of the project lifecycle and consistently delivers business value to our clients. The technical lead is a leader within our client-facing project delivery team structure and sets best practices, approach and direction for the technical aspects of our practice. The ideal candidate has a passion for the web and higher education and is a champion for Laravel or similar frameworks. And guide our passionate Software Developers to design, develop robust products. Candidates should be open minded to new solutions, forward thinking and strong ability to adapt. As a Lead, you’ll work closely with our engineers to ensure system consistency and improve user experience. Ultimately, you should be able to lead, develop and maintain functional and stable web applications to meet our company’s needs along with managing the team.
Primary Responsibilities
In partnership with the strategist and CTO, co-leads the strategy phase of client projects including discovery, evaluating and recommending technical solution alternatives and howe our product can be the solution to the various potential issues. Devising a cohesive strategy/approach for the project, and writing a top-quality strategy report.
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Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work.
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Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work.
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In partnership with the other technical lead, sets direction for all aspects of our technology practice.
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Leads and advances our growing Laravel practice.
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Responsible for various aspects of ongoing support and maintenance engagements. Partners with project managers and web developers to successfully manage these client relationships
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Understands each client’s organizational goals and objectives.
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Seeks opportunities to increase customer satisfaction and deepen client relationships.
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Delivers training to client personnel of various skill levels and technical capabilities.
Communication Responsibilities:
- Delivers engaging, informative and well-organized presentations.
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- Demonstrates strong interpersonal skills.
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team members.
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Other Responsibilities:
- Helps team members progress toward their professional development goals.
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- Excellent knowledge of relational databases such as MySQL and/or NoSql based DB such as MongoDB.
- Experience in JavaScript. Vue JS/React JS is a plus
JavascriptHTML/CSS
jQuery
AngularJS (1.x)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon