
Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))

About Gaian Solutions India
About
Company video


Connect with the team
Similar jobs (10)
Company Name – Wissen Technology
Group of companies in India – Wissen Technology & Wissen Infotech
Work Location - Bangalore/Mumbai
Java Developer – Job Description
Wissen Technology is now hiring for a Java Developer - Mumbai with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL.
We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team.
A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.
Required Skills:
- Exp. - 5+ years.
- Experience in Core Java and Spring Boot.
- Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
- Should have the ability to analyze, design, develop and test complex, low-latency client- facing applications.
- Good development experience with RDBMS.
- Good knowledge of multi-threading and high-performance server-side development.
- Basic working knowledge of Unix/Linux.
- Excellent problem solving and coding skills.
- Strong interpersonal, communication and analytical skills.
- Should have the ability to express their design ideas and thoughts.
About Wissen Technology:
Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.
Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.
Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.
Experience: Experience: 10+ years of experience in software development & project management, with specialization in AI/ML
Qualification: B.E/B.Tech
Location: Pune
Role Overview
We are seeking a Head of AI Center of Excellence to execute our enterprise AI strategy. This role will be responsible for designing and delivering agentic AI systems and production-grade AI solutions, while driving rapid experimentation and pilot-ready proof-of-concepts in a fast-paced environment.
· Required Qualifications:
- 10+ years of overall software development & management experience with 5+ years of hands-on experience in AI/ML system design and development
- Experience with technical project management; managing a team of AI/ML engineers across multiple projects
- Proven expertise in:
- Agentic AI architectures, LLM-based systems, and orchestration frameworks
- ML/DL model development, training, fine-tuning, and evaluation
- MLOps, model deployment, monitoring, and lifecycle management
- Strong proficiency in Python and modern AI/ML frameworks (e.g., LangGraph, PyTorch, TensorFlow, Hugging Face)
- Experience with cloud platforms and AI services (AWS, Azure, or GCP)
- Demonstrated ability to deliver pilot-ready AI PoCs quickly and effectively
Job Description: Network Fresher
Role: Network Fresher
Experience: Fresher (Will be working as a Trainee for 1 year)
Location: Bangalore
Notice Period: Immediate
Shift Timings and Working Days: Rotational Shifts & 6 Days working (complete work from office)
Current Location: Candidates must be currently located in Bangalore
Required Skills:
- Basic understanding of networking concepts and protocols.
- CCNA training is mandatory.
- Knowledge of Linux, server management, AWS, and cloud computing.
- Strong analytical and problem-solving skills.
- Ability to work in rotational shifts.
- Excellent verbal and written communication skills.
Educational Qualification:
- Graduation must (B.Tech / B.Sc / B.E / BCA). Candidates should have a provisional or passing certificate.
Launch Your Career in IT – Join Us as a Business Development Executive (BDE)
Are you a recent graduate with strong communication skills and a passion for technology, sales, or client engagement? Here's your chance to kickstart your career in the booming IT industry—even if you don't have a technical background!
Who Can Apply!
- Recent graduates from any stream
- Strong Communication and interpersonal skills.
- Eagerness to learn about technology and sales.
- Self-motivated, proactive, and goal-oriented mindset.
What You’ll Do
- Learn the basics of IT services and digital products (training provided).
- Conduct market research to identify potential clients and business opportunities.
- Assist in the development of sales strategies to attract new clients and retain existing ones.
- Reach out to potential clients via email, phone, and social media to introduce our products/services.
- Build and maintain strong relationships with clients.
Why Join Us?
We believe your degree doesn’t define your future—your drive does. If you're hungry to learn, ready to work smart, and want to grow in a future-proof industry, this is your opportunity.
No experience? No problem. We’ll train you. Just bring the energy.
Apply only to this link - https://loginext.hire.trakstar.com/jobs/fk01is7?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk01is7?source=
LogiNext is looking for a technically savvy and experienced senior engineer to lead development efforts. You will help the team grow in size and skills, optimizing their code while working on your own. You will design, and develop the products that exceed client expectations in terms of value and benefit. You will collaborate on scalability issues involving access to massive amounts of data and information.
You have hands-on experience in building secure, high-performing and scalable systems in Java. Your design intuition inclines towards usability, elegance and simplicity. You are biased towards open-source tools and existing frameworks. You have successfully shipped applications with beautiful front-end and intelligent backend. You have demonstrated strong interpersonal and communication skills.
Responsibilities
Co-lead end-to-end design and development efforts for high-volume, low-latency applications for real-time event based systems Lead and direct software engineers, define software architecture, collaborate with other teams to explore existing systems, determine areas of complexity and potential risks to successful implementation of platform modules and features Deliver high-availability and high-performance platform using micro-services architecture Identify bottlenecks and inefficiencies in code, and devise solutions to production and non-production issues Keep an eye out for open source projects and technology trends that can be introduced in the products Transform business functionalities and production specifications into technical requirements and low level design Be hands-on, adopt a practical approach to software and technology Work with product management and other teams to build highly scalable products
Requirements
Bachelor’s degree in Computer Science, Information Technology or a related field 4 to 6 years of design and development experience in scalable and distributed enterprise applications using Java/J2EE, JPA, Spring boot framework and RESTful web services Experience in managing, implementing and optimizing big data stores such as MySQL, MongoDB, Elasticsearch, Redis, DynamoDB Experience in deploying applications and using various managed services provided by cloud platforms (AWS, Azure, GCP) Experience in front-end technologies HTML5, CSS3, React.js, Angular and D3.js is preferred Strong foundation in computer science, with strong competencies in data structures, algorithms and software design Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership
● Design, develop and maintain WordPress websites and applications
● Implement custom features and functionalities as per requirements
● Participate in client meetings to understand and gather project requirements
● Plan project deliverables and organize delivery schedule and timeline
● Create project documentation and internal reporting workflows
Mandatory Skills:
● Front-end technologies (HTML, CSS and JavaScript)
● Back-end technologies (PHP and MySQL)
● Standard development patterns (OOPs, MVC, Namespace)
● Structural design patterns (Grid, Box Model, Selectors, DOMS, Media Query)
WordPress Skills:
● Extensive knowledge and experience of working on WordPress
● WordPress code structure and application directory system
● Taxonomies, Custom Post Types and Custom Fields (CPT, ACF)
● Core Functions and Hooks (Actions & Filters) and Common APIs
● Block Editor Architecture & Data Flow (Serialization and Parsing)
● Back-end Page Builders & Components (Elementor, Visual Composer)
● WP-CLI, Standard Components and Rest API integration
● Functional development and customization of Themes and Plugins
● WooCommerce (Core API, configuration, integration, attributes, variations)
● Familiarity with standard plugins (CF7, JetPack, BuddyPress, AIOWP)
● Performance optimization (Caching, Core Web Vitals, H/A mechanism)
● Code debugging, functional troubleshooting, compatibility testing
● Coding Standards and Best Practices (Sanitization, Escaping, Validation)
Mandatory Skills:
C#, dotnet core
Preferred Skills:
Good communication skill is mandatory.
Experience with Dot net with C#










