Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
About Gaian Solutions India
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- Proficiency in Unity3D and C# programming language.
- Strong understanding of unity 3d and 2d principles and best practices.
- Familiarity with version control systems such as Git.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a collaborative team environment.
- Familiarity with VR/XR/AR hardware and platforms, including Oculus, HTC Vive, HoloLens, and ARKit/ARCore.
- Excellent problem-solving skills and ability to adapt to evolving technologies and project requirements.
Location: HSR Layout, Bangalore
Job Summary:
We are seeking a highly motivated and experienced Lead Sales Development Representative to spearhead our sales development efforts. The ideal candidate will be responsible for generating new business opportunities, managing and nurturing leads, and developing a high-performing sales development team. As a lead, you will play a critical role in driving our company's growth by implementing strategic sales initiatives and fostering strong relationships with potential clients.
Key Responsibilities:
- Lead and mentor a team of Sales Development Representatives (SDRs).
- Develop and execute strategic plans to generate new leads and expand the company's customer base through various channels, including cold calling, email campaigns, and social media outreach.
- Monitor and analyze team performance, providing regular coaching and feedback to enhance productivity and effectiveness.
- Collaborate with the marketing and sales teams to align sales strategies and optimize lead generation efforts.
- Manage and maintain the lead pipeline, ensuring timely follow-up and effective qualification of prospects.
- Participate in key sales and business development meetings, presenting insights and strategies to stakeholders.
- Stay abreast of industry trends, market conditions, and competitive landscape to inform sales strategies and approaches.
- 4+ years of experience in sales or business development, preferably in a IT / SaaS environment
- Contribute to the continuous improvement of sales processes and tools to increase efficiency and conversion rates.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- A minimum of 3-8 years of experience in sales development, with at least 2-4 years in a leadership role.
- Proven track record of achieving and exceeding sales targets.
- Strong leadership and team management skills, with the ability to motivate and inspire others.
- Excellent communication, interpersonal, and negotiation skills.
- Proficient in CRM software and sales automation tools.
- Proficient in Lead Generation tools like LinkedIn Sales Navigator / Apollo / Lusha / Zoom Info
- Ability to analyze data and sales metrics to inform decision-making.
- Self-motivated, with a strong work ethic and a results-driven approach.
#HiringAlert
We are looking "Software Engineer" for Reputed Client @ Permanent Role.
• Experience: 2 - 4 yrs
Skills :
Primary Skills
•2+ years of experience in Web API, C#.Net, OOPS and Entity framework
•Minimum 1+ years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries
•Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
Secondary Skills
•Experience in analysing existing code and debugging.
•Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
•Proven experience of delivering on-time and with quality
•Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code
Desired Skills
•Should have experience in developing ERP applications or Database Intensive Data Entry applications.
•Been on a same role for a period of 2 years or more
•Hands on experience of configuration management and version maintenance
•Prior experience of working in the shipping domain
•Should be able to understand the Functional Specifications and Technical Specifications and develop the application as per the specification provided.
•Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.
Location : Bangalore
We are looking for an experienced Sr.Devops Consultant Engineer to join our team. The ideal candidate should have at least 5+ years of experience.
We are retained by a promising startup located in Silicon valley backed by Fortune 50 firm with veterans from firms as Zscaler, Salesforce & Oracle. Founding team has been part of three unicorns and two successful IPO’s in the past and well funded by Dell Technologies and Westwave Capital. The company has been widely recognized as an industry innovator in the Data Privacy, Security space and being built by proven Cybersecurity executives who have successfully built and scaled high growth Security companies and built Privacy programs as executives.
Responsibilities:
- Develop and maintain infrastructure as code using tools like Terraform, CloudFormation, and Ansible
- Manage and maintain Kubernetes clusters on EKS and EC2 instances
- Implement and maintain automated CI/CD pipelines for microservices
- Optimize AWS costs by identifying cost-saving opportunities and implementing cost-effective solutions
- Implement best security practices for microservices, including vulnerability assessments, SOC2 compliance, and network security
- Monitor the performance and availability of our cloud infrastructure using observability tools such as Prometheus, Grafana, and Elasticsearch
- Implement backup and disaster recovery solutions for our microservices and databases
- Stay up to date with the latest AWS services and technologies and provide recommendations for improving our cloud infrastructure
- Collaborate with cross-functional teams, including developers, and product managers, to ensure the smooth operation of our cloud infrastructure
- Experience with large scale system design and scaling services is highly desirable
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field
- At least 5 years of experience in AWS DevOps and infrastructure engineering
- Expertise in Kubernetes management, Docker, EKS, EC2, Queues, Python Threads, Celery Optimization, Load balancers, AWS cost optimizations, Elasticsearch, Container management, and observability best practices
- Experience with SOC2 compliance and vulnerability assessment best practices for microservices
- Familiarity with AWS services such as S3, RDS, Lambda, and CloudFront
- Strong scripting skills in languages like Python, Bash, and Go
- Excellent communication skills and the ability to work in a collaborative team environment
- Experience with agile development methodologies and DevOps practices
- AWS certification (e.g. AWS Certified DevOps Engineer, AWS Certified Solutions Architect) is a plus.
Notice period : Can join within a month
Location: Mumbai, Maharashtra, India
Desired Experience: 3+ years
Roles and Responsibilities :
We are seeking an experienced Java Engineer to join our team. The ideal candidate will be responsible for designing and developing scalable applications using Java and related frameworks.
Core Accountabilities:
- Design and develop high-quality Java applications using best practices and design patterns Write clean, maintainable, and testable code using Java and related frameworks
- Collaborate with cross-functional teams to develop and deploy applications
- Develop and maintain continuous integration and continuous deployment pipelines using Git and related tools
- Troubleshoot and debug applications in production and development environments
- Stay up-to-date with emerging trends and technologies in software engineering and Java development
Experience required :
- Bachelor's degree in Computer Science or a related field
- 3+ years of experience in developing applications using Java and related frameworks
- Strong experience in Core Java, Spring Framework, Hibernate, and related Java frameworks
- Experience in working with Git for version control and collaboration.
Additional optional requirements
- Knowledge of AWS services
- Experience in working with NoSQL databases such as MongoDB and Cassandra
- Experience in other programming languages such as Python and Node.js
Skills required :
- Excellent problem-solving skills and ability to work in a fast-paced environment Strong communication and collaboration skills
As a Flutter Developer, you will be responsible for designing and developing high-quality mobile applications using the Flutter framework. Your primary focus will be on creating elegant, performant, and responsive user interfaces (UIs) that deliver a seamless user experience across multiple platforms. You will collaborate with a team of software engineers, designers, and product managers to transform requirements into fully functional mobile applications.
Key Responsibilities:
- Develop mobile applications using Flutter framework and Dart programming language.
- Design and implement user-friendly, responsive UI components and screens.
- Collaborate with cross-functional teams to gather and analyse requirements, and translate them into technical specifications.
- Write clean, maintainable, and efficient code following industry best practices and coding standards.
- Optimise application performance for various devices and screen sizes.
- Conduct thorough testing and debugging to identify and fix issues, ensuring high-quality deliverables.
- Integrate RESTful APIs, third-party libraries, and services to enhance application functionality.
- Stay up-to-date with the latest trends and advancements in mobile application development and Flutter framework.
- Continuously improve development processes, tools, and methodologies to enhance productivity and efficiency.
- Collaborate with designers and product managers to refine and iterate on application designs and user experiences.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
- Proven experience in developing mobile applications using the Flutter framework.
- Strong proficiency in Dart programming language and object-oriented design principles.
- Solid understanding of mobile app architecture patterns (such as MVVM or Redux) and state management solutions.
- Proficiency in UI/UX design principles and the ability to create visually appealing and intuitive interfaces.
- Familiarity with RESTful APIs and integration of third-party libraries and services.
- Experience with version control systems (e.g., Git) and agile development methodologies.
- Strong problem-solving and debugging skills to identify and resolve application issues.
- Excellent communication and collaboration abilities to work effectively in a team environment.
- Self-motivated with a passion for staying updated on emerging technologies and trends in mobile app development.
Preferred Qualifications:
- Experience in developing cross-platform mobile applications for iOS and Android using Flutter.
- Knowledge of native mobile development (Swift, Kotlin) and familiarity with platform-specific APIs and features.
- Familiarity with backend technologies and server-side development (e.g., Node.js, Firebase, or GraphQL).
- Understanding of software testing methodologies and automated testing frameworks.
- Contributions to open-source projects or personal app development portfolio.
Job description
We are looking for a highly motivated Node.js developer to optimize our application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.
Responsibilities
- Work as part of a team developing applications and services using Agile development methods
- Contribute to team and organizational improvements in process and infrastructure
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
Skills
- Excellent interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- At least 5 years’ experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- BitRise, BitBucket, GitHub
- Fluent in AWS environment and MicroServices
- Knowledge of front-end technologies such as HTML5 and CSS3.
Qualification Required -
- Total of 8-12 years- experience building cutting edge products. Experience in building very large scale applications and 2 + years- experience in people management
- Strong understanding of object-oriented programming, concurrency and fundamentals of computer-science.
You are an ideal candidate if you prefer to work on Python and have-
- Experience in building and operating web-based applications.
- Experience in managing an engineering team.
- Proven ability in system design/architecture and building scalable systems and teams.
- Ability to architect, design and code, instill and follow good software development practices and ensure timely delivery of high-quality products.
- Experience in a Hyperlocal / Internet / E-Commerce environment.
- Experience with system monitoring and alerting for availability and performance.
- Previous fullstack experience in both dynamically and statically typed languages.
Also, you will be responsible for
- Working with a very talented & driven young engineering team
- Planning out and detailing features that need to be implemented with the Product Team
- Prioritizing features along with the product team and VP Engineering/CTO
- Program Managing releases-Setting up development & deployment processes and then managing them on a day to day basis
- Making sure the sense of ownership among each developer doesn- t go down. Have constant dialogue about their aspirations and sharing prompt, clear and actionable feedback about performance.
- Build the hiring roadmap and team growth strategy along with the VP engineering & the TA team.