
Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))

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Job description
We are looking for an experienced HTML developer to oversee the design, coding, and implementation of projects.
In this role, you will be required to collaborate with Website Designers on the initial web design, write the code, ensure cross-platform compatibility, and provide user support.
To be successful as an HTML developer, you should have a good eye for detail and excellent knowledge of front-end technologies like HTML5, CSS3, Bootstrap.
HTML Developer Responsibilities:
Meeting with Web designers to discuss project design and layout.
Coding the entire HTML site from end to end.
Debugging code and front-end web applications.
Ensuring cross-platform compatibility.
Troubleshooting application errors.
Conducting website performance and usability tests.
Meeting publication deadlines.
Providing user support.
HTML Developer Requirements:
At least 2 years experience as an HTML Developer.
In-depth knowledge of front-end coding languages including HTML, CSS
Basic Knowledge on Javascript, Jquery
Ability to troubleshoot coding and application errors.
Knowledge of web design and user application requirements.
Ability to meet strict publication deadlines.
Good understanding of SEO principles and ensuring that the application will adhere to them
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- Deliver professional grade digital creatives for social brand promotions and other marketing campaigns.
- Design collateral for internal and external events.
- Video editing / creation (strongly desired if you have the skillset).
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Lead Gen Executive – Day/ Night Shift
Job Description
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- Oversee calling, lead qualification and handover to sales.
Tracking and Reporting
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- Pipeline reporting and tracking from lead to pursuit to closure.
KRAs-
- Development and execution of quarterly and yearly lead generation plan.
- Performance indicators will include-
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- Number of deal closures and new client acquisition
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Backed by Sequoia Capital, http://www.lambdatest.com/">LambdaTest is the fastest growing cross-browser cloud platform and an online selenium grid that helps users to perform both manual and automated browser compatibility testing. LambdaTest is powering web testing teams for some of the world’s biggest brands, enterprises, and startups in over 130+ countries. We are looking for the brightest minds to join our team!
Requirement:
- You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing managers will work with the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and on budget
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
- Design, build and maintain our social media presence
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
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- Collaborate with internal teams to create landing pages and optimize the user experience
- Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints Instrument conversion points and optimizes user funnels
- Collaborate with agencies and other vendor partner
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
- Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising.
- Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns.
Qualification:
- Proven working experience in digital marketing along with lead generation.
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- Experience in optimizing landing pages and user funnels Experience with A/B and multivariate experiments
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- Working knowledge of ad serving tools.
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CSTech Infosolutions Private Limited has been a web design and development studio in business since 2003. As a website design studio, we have provided solutions to businesses of all sizes, whether freelancers, SMEs, or corporates. Our clients range from government agencies to private companies and startups.
Selected intern's day-to-day responsibilities include:
1. Handle on-page and off-page SEO activities.
2. Perform keyword research to optimize existing content and uncover new opportunities.
3. Handle link development tasks for websites to get the website in top positions in search engines.
4. Promote websites/services with the help of available social media sites.
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Hiring for Web Consultant profile in website process.
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• To manage customer queries and cold calling for a B2B Website Process in International Market .
• Will be responsible for new business development (Acquiring new business )and maintain relationship with new and existing clients.
• Would be dealing in Web/Mobile App and Digital Marketing Domain.
• Preparing progress updates and documenting website development processes.
Requirements
- Fluency in English is mandatory.
- Should have experience in international voice process
- Basic knowledge in computer operation.
- Should be comfortable for night shifts
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure development is in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
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- BSc/BE/BTech in Computer Science, Engineering, or a related field
- 3+ years of experience in Spring boot Framework
- Experience with REST- JSON, SOAP/XML is mandatory
- Proven working experience in Java development
- Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, JAXB, JAX-WS, MySQL/PostgreSQL, Junit
- Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
- Hands-on experience in designing and developing applications using Java EE
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Jobdescription:
Job Responsibilities –
All activities related to CICS Systems Programming on IBM Mainframes running a large scale IT system
Installation and maintenance, debugging, performance and tuning, assisting applications programmers, support of a large variety of CICS sub product and related applications, and disaster recovery.
This may include working with other workgroups i.e. MQ Series, DB2, z/OS, Capacity and Performance Management and so Problem determination and resolution within expected time frame
Resolve problems in most effective way possible within SLA reaching root cause and preventing problems
Follow Change Management process to effectively manage environment changes
Support 24*7 on call support on rotation basis
Tracking and analysing performance and resource utilization of CICS systems
Recommend changes, upgrades, and enhancements based on the technical analysis
Develop and maintain technical documentation and knowledge bases
Upskill junior systems programmers
Required Skillsets –
Minimum 5+ years’ experience with CICS system Programming and administration
Strong knowledge of CICS, CICSplex and SMP/E
Good experience with Mainframe MQ administration
Experience working with: JCL, IPCS, diagnostic tools such as Omegamon or other equivalent tools
Skilled at troubleshooting problems in a CICS environment
Programming skills - COBOL,PL/1, C, REXX, Assembler
Proficient in working with high availability environment along with alignment to process (ITIL)
Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work
Good interpersonal skills and team player
Added Advantage –
Experience with large complex environments running critical and 24*7 applications
Experiencewith aspects of MQ administration and operations
Proficiency with Assembler programming
We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.
- Make sure customer queries are solved quickly with a high degree of satisfaction
- Handle customer complaints across email, phone, social media, and live chat
- Maintain and improve customer service SLA’s
- Look for ways to improve our service quality via root-cause analysis
- Help build a customer-centric company culture
- Collaborate closely with our teams
Qualification:
- Bachelor's Degree
- Excellent English writing and speaking skills
- Detail-oriented
- Active on social media
- Hindi, Marathi or Kannada language skills a plus
- A love of photography

