Amazon Web Services (AWS) Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
Shubham Vishwakarma
Full Stack Developer - Averlon
About Gaian Solutions India
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Position - Category Head
Location - Mumbai ( Remote for now)
We are looking for a Category Head to manage a group or category of products for our company. You will be the one responsible for the pricing and overall promotion of a product category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties.
- An excellent category Head must have extensive experience in understanding consumer needs and the retail environment. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for category Head.
- The goal is to increase sales and profitability of business to drive sustainable growth.
Role:
- Creating and developing a long-term plan and strategy for development of the category.
- Develop strong working relationships with buying, marketing and merchandising teams.
- End to end management of product i.e. from supplier to customer.
- P&L owner for the group of categories managed.
- Team Management: manage a team of Category Owners, Catalogue, and Vendor Acquisition resources. Develop and coach team.
- Manage Portfolio of Categories: New brand acquisition and pricing strategy, Managing product portfolio and inventory management. Shape long term portfolio expansion built on macro trends.
- Vendor management: vendor sourcing & management, vendor relationship management.
- Customer management: Managing key customer relationships, developing multiple channels, optimizing omni channel sales- through mix of online and offline sales.
- Marketing: Manages and optimizes marketing spends on the category group. Working closely with digital marketing team to optimize spends across different digital channels.
- Category Analytics: proficient in analytics to identify growth areas and execute
- Owning the ecommerce website of the brand.
- Managing the overall user experience, including site navigation, content development, checkout funnel, and promotional campaigns.
- Being a key component in developing the effective planning and execution of an ecommerce strategy, working cross-functionally with teams to ensure quality and timely publishing of all web content.
- Participating in building and directing a team of ecommerce professionals that can effectively help in developing and executing creative ecommerce solutions.
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What you need to have:
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Participate in the analysis, design, and implementation of relevant WCM platforms such as Adobe AEM (Sites and Assets), Sitecore, Acquia/Drupal, and Episerver. Apply specific functional knowledge of WCM and ecommerce applications to help guide the design and implementation of the solution.
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ViitorCloud technologies, 303-Avdhesh House, Opp. Gurudwara, Bodakdev, Ahmedabad.
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Python
Java
DjangoWe are hiring for a Software Engineer Team Lead - Backend, to join our education-focused fintech lending startup, GrayQuest. Our core product is a combination of a lending product, a rewards product and an insurance product to redefine the education fees payment across the country.
You will be joining a young and vibrant team of developers who are pushing the boundaries of consumer financing through technology.
Key Responsibilities :
- Participate in all stages of the Software Development Lifecycle
- Develop back-end components, services, and APIs. Support integration of user-facing elements, and collaborate closely with the design and front-end development team.
- Write elegant, effective, and scalable code while maintaining the highest level of coding standards.
- Take complete ownership of projects and ensure timely deliveries
- Ability to debug, refine, review, and deploy code
- Work closely with the QA team to test, and document project features.
- Ability to interact with all stakeholders. Understand business requirements, and effectively convert them into technical specifications
- Mentor junior developers and participate in peer Review
Requirements:
- Demonstrable experience as a Python Developer (3+ years)
- Strong knowledge of Python frameworks (Django Rest, Flask)
- Experience working on REST APIs
- Strong knowledge of SQL and JavaScript
- Experience with Amazon Web Services (AWS)
- Working knowledge of React
- Familiarity with Agile development methodology
- Good understanding of task breakup, milestone definition, and work delegation.
- Past experience of working in a fintech/financial services domain or a consumer internet startup will be preferable but not required
- Work experience in early-stage startups (0 ->1) is a big plus
- Bachelors or equivalent degree from premier institutes is a plus
- Most importantly, the biggest skill we look for our prospective candidates is "Learnability" - how quickly can you learn.
Why is this a great opportunity for the right candidate:
- Work with a young dynamic core team backed by marquee investors from the financial services space
- Work on a product/business that has achieved product market fit and take it to scale
- Equity compensation and competitive market salaries
- Work environment that prioritizes talent, hustle and dedication
We will also ensure we give a preference to applicants who directly email us with their background/context and why they think they should be a strong candidate for this position at GrayQuest. Email us at work (at the rate) grayquest (dot) com and cc Sonal (at the rate)grayquest (dot) com
* Female Candidates Only
Role: CRM
Salary: Up to 20 K
Experience: 1- 3 years
Notice Period: Immediate Joiner
Location: NSP (New Delhi)
Responsibilities:
- Discover and pursue new sales prospects, negotiating deals and maintaining client satisfaction
- Collaborate with team members to achieve better results
- Negotiate/close deals and handle complaints or objections
- Aiming to achieve monthly and annual targets
- Learn details about our products and services
- Explain how our solutions align with the customer’s needs.
- Consult with sales and marketing team to ensure the efficiency
- Prepare and present reports when needed
- Understanding and promoting company programs
- Use effective communication approaches that include proactively keeping others informed, appropriately expressing ideas and thoughts verbally and in written form
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon