Production Support Engineer

Position: C#/.NET Developer

Location: Pune (Hybrid – only 1 day / week in office)

Remote: Can be considered (we may adjust compensation accordingly)

Shift: 2 PM – 11 PM IST

CTC: Up to ₹30 LPA

Start Date: Immediate joiners preferred (within 15 days)

Rounds of Interview: 2 Technical rounds

Client: US-based (Excellent communication is non-negotiable)

About the role

We are looking for a skilled and experienced C#/.NET Developer with a strong understanding of Object-Oriented Programming (OOP), Data Structures, and Algorithms (DSA). The ideal candidate should have hands-on experience in building scalable, high-performance applications using the Microsoft tech stack.

• Strong familiarity with Microsoft tech stack: Power BI, Power Automate, Azure, .NET, and TypeScript.

• Document-oriented — writes clear process documentation, implementation guides, and operational runbooks that support handoffs, audits, and future automation.

• Experienced in supporting Finance and Ops workflows, with an understanding of the stakes involved in reimbursement, revenue operations, or compliance-driven processes.

• Comfortable maintaining and running manual and semi-automated scripts in production environments with care and attention to detail. We use a Typescript scripting environment to run tasks in bulk using against our APIs.

• Demonstrated rigor in process validation, including pre-run checklists, double-entry checks, cross-system comparisons, and reconciliation steps.

• Proven ability to identify inefficiencies, recommend improvements, and transition manual or semi-automated scripts into fully automated backend services as part of a long-term automation strategy.

• Brings an eye for observability — proactively surfaces operational data, success/failure states, and key metrics in a way that’s accessible to both technical and non-technical stakeholders.

• Familiar with change management and understands how to safely introduce changes to operational workflows with version control, rollback strategies, and documentation.

• Able to coordinate across technical and non-technical teams (e.g., Finance, Ops, Customer Support) to ensure shared understanding of workflows and downstream impacts.

• Comfortable working in environments with high accountability, where process errors could have business or compliance consequences.

• Prior exposure to financial systems, reimbursement platforms, or insurance/benefits domains is highly desirable.

• Good Experience in Typescript and ReactJS

• Experience in Azure

Job requirements

• Bachelor’s degree in Computer Science or related field

• 5+ years of experience in software development using C#/.NET

• Solid understanding of OOP principles and software design patterns

• Strong knowledge of DSA and problem-solving techniques

• Experience with .NET Core/.NET Framework, Web APIs, and RESTful services

• Familiarity with SQL Server or other relational databases

• Experience with version control systems like Git

• Good communication and analytical skills

Key Responsibilities: • Develop, shoot, and edit high-quality video content for various marketing campaigns. • Design and create visually compelling motion graphics and animations. • Leverage AI tools to enhance video editing, design workflows, and animation processes. • Work closely with the creative team to conceptualize and execute design ideas from start to finish. • Produce graphics and videos for online platforms, including social media, websites, and presentations. • Create and deliver animations for various projects, including explainer videos, promotional content, and digital ads • Collaborate with content creators, marketing, and production teams to ensure design consistency and quality. • Stay updated with the latest design trends, tools, AI software, and techniques in videography, motion graphics, and design.  

Develop and maintain visually appealing, user-friendly web interfaces using HTML, CSS, JavaScript, and modern front-end frameworks (e.g., React, Angular, Vue.js).

Collaborate with designers and back-end developers to implement and enhance the user experience.

Convert design mockups and wireframes into high-quality, responsive web pages.

Optimize applications for maximum speed, performance, and scalability.

Ensure cross-browser compatibility and responsiveness across various devices.

Write clean, maintainable, and reusable code.

Participate in code reviews to maintain code quality and improve team knowledge.

Work with front-end build tools and version control systems (e.g., Webpack, Git).

Continuously research and stay up to date with the latest trends, best practices, and technologies in front-end development.

Job Role and Responsibilities :

What you will be doing :

- Create use-cases, user stories, and detailed product requirements that clearly articulate the functionality of the product that will be developed and define Key KPIs

- Deeply understand the needs of current and target developers, customers, and partners through regular interactions and quantitative and qualitative research, and represent their voice to internal teams

- Monitor product metrics to identify how well the customers are using a particular feature and improve it accordingly

- Create world-class product documentation for all kinds of users. Create great In-product messaging that resonates with different personas

- Conceptualize and create educational product and solution content for a variety of platforms

- Collaborate with Engineering, Design, and Documentation teams to deliver an amazing product and an exceptional user experience time

- Meet regularly with key customer-facing teams to collect and analyse user feedback to shape new product ideas and user requirements

- Have strong solution skills in translating customer needs to product functionalities.

- Work with the leadership team in planning the product roadmap

- Convert ideas to prototypes and demonstrate them to the key partners

- Represent the company in product or domain-specific conferences and event

What we are looking for :

- 4+ years of relevant, hands-on Product Management experience at the leading Enterprise / B2B companies with a minimum of 5+ years of experience in SaaS

- 2+ years of Development/QA/Testing/Test Automation experience is a must

- Familiarity with at least a couple of Test Automation Frameworks/ Tools is a must

- Industry experience and familiarity with UI design and best practices, general programming languages, and concepts, including web and mobile application architectures and components, and software-as-a-service concepts

- Excellent strategic thinking and prioritization skills.

- Ability to make difficult trade-off decisions and yet create a roadmap to achieve business goals

- Strong organizational skills: prioritization, effective time management, conflict resolution, risk identification, and mitigation

- Excellent communication and cross-functional teamwork skills: Leader, express ideas easily and clearly, run productive meetings, and decisive

- Experience with SCRUM/Agile development process

• Writing in-depth user guides, release updates, product descriptions for the company's suite of products and solutions
• Writing for a variety of audiences, from non-technical end-users to programmers, system administrators, and integrators
• Overseeing peer editing and production review work
• Integrating use case and functional data into user documentation and examples

Desired Candidate Profile

• 3+ years of technical writing experience
• Strong written and verbal communications and experience working with content in multiple mediums
• Experience working cross-departmentally to communicate the nuts and bolts of a product
• Strong experience owning an end-to-end documentation creation process
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
• A positive attitude, willingness to jump in and tackle new challenges
• Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Postman, etc    

• Bachelors in Electronics & Communication or equivalent
• 6-10 yrs experience in embedded software development
• Hands-on embedded C skills (mandatory)
• Experience with any microcontrollers MCU (mandatory) – Renesas/ Infineon/ Cypress/ ST-Micro /TI / Microchip
• Experience with any of peripherals & communication protocols usage in application development (mandatory) – UART, I2C, SPI, I2S, CAN, USB, ADC, DAC, EEPROM, Flash memory
• Experience with any RTOS – FreeRTOS, Azure RTOS, ThreadX
• Experience with any networking &  connectivity modules (preferred & added advantage) – Ethernet, WiFi, BLE, MQTT, COAP
• Exposure to any IoT frameworks (desirable not mandatory) – IoTivity, AWS IoT, Azure IoT
• Experience with any device driver development, driver optimisation (desirable not mandatory)
• Good ability to read data sheets & technical manuals

1. 1.5+ Years of experience in .Net, ASP.Net and C#, WCF/API and REST services.
2. Should be able to write clean and good scalable code.
3. Hands on experience with CSS, JavaScript and jQuery
4. Strong knowledge in OOPS concepts.
5. Knowledge of T SQL with SQL server 2008 R2/2012 including Stored Procedures, Triggers & User Defined Functions.
6. Good to have CSS3 and HTML5 knowledge.
7. Good analytical and communication skills are required.
8. Preference will be given to the candidates who can do client interaction.

Cloud Platform Developer:

• 8 to 12 years of platform development experience with good knowledge on any virtualized platform (VMware ESXi, Linux KVM, Openstack, AWS, etc)
• Candidate must understand how to instantiate/provision/package VMs on cloud platforms – OVF/OVA, qcow2, etc.
• Strong in Shell and Python scripting; Knowledge of Apache Maven is plus.
• Knowledge of Ansible or Terraform will be useful
• Knowledge of Rift.io / Open source MANO / Restful APIs will be plus
• Good knowledge of Linux OS fundamentals – IPCs (sockets, shared memory, etc), multi-threading, Semaphores, IP routing, etc.
• Experience of working in an agile software development environment is critical
• Exposure to multiple aspect of product lifecycle process including requirement gathering, functional specification, design, development, testing, and maintenance.