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Production Support Engineer
Production Support Engineer
Gaian Solutions India's logo

Production Support Engineer

Rajshree Vyas's profile picture
Posted by Rajshree Vyas
2 - 8 yrs
₹5L - ₹15L / yr
Hyderabad
Skills
RESTful APIs
Troubleshooting
Linux/Unix
skill iconAmazon Web Services (AWS)
API
SQL
Computer Networking
SOAP
Key Responsibilities
 Taking ownership of customer issues reported and seeing problems through to
resolution
 Understand, interpret, reproduce, and diagnose issues reported by the customers.
 Researching, troubleshooting and identifying solutions to resolve product issues
 Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
 Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
 Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
 Contributing actively towards knowledge base articles
 Adherence to strict SLA’s
 Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
 Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge

Primary skills:
 1-3;3-8 years of relevant experience.
 Strong technical knowledge on:
 Cloud Technologies – AWS, Azure etc.
 Databases – SQL, Oracle, MySQL etc.
 Operating Systems – Linux, Windows etc.
 Networking – Basic networking concepts and troubleshooting
 Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
 Excellent communication skills – English written and verbal
 HTTP technology and principles, including REST and SOAP principles (Required)
 JSON & XML Data formats (required)
 Javascript Regular Expression (Good to have)
 Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
 Working knowledge of database technologies and SQL (Required)
 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
 Strong analytical and logical reasoning for technical troubleshooting
 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
 Should be a team player who keeps team’s success before individual achievements
 Knowledge on data integration (Informatica/ Mulesoft))
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About Gaian Solutions India

Founded :
2006
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Gaian is a leading media technology platform company, providing cutting-edge products and solutions in the media and entertainment domain. Gaian’s systems cater to all aspects of the content distribution value chain by performing all standard tasks including content capture,ingest, DRM, asset management, content distribution, content streaming, and STB solution. And the content is eventually delivered across cable, satellite, OTT, & IPTV platforms withreal-time ad insertion technology. Gaian’s products and solutions are spread across the globe—US, APAC, Mexico, Maldives, and India to name a few
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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