Production Support Engineer

 Customer Care Executive (Voice & Sales Process)

We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Strong verbal and written communication skills in English and one regional language.

- Ability to empathize with customers and resolve their queries efficiently.

- Prior experience in customer service or sales will be advantageous.

Responsibilities:

- Manage and resolve customer complaints.

- Achieve sales targets and goals set by the company.

- Maintain customer satisfaction through excellent service.

Salary and Benefits:

- Salary range: INR 15,000 to 18,000 per month.

- Incentives based on performance.

- Comprehensive training and growth opportunities.

• Having 6+ experience as a QA/SDET
• Having good knowledge on iOS/Android App based apps testing.
• Having good exposure on mobile based application testing and testing process.
• Good knowledge on backend API testing
• Good in writing manual test cases with all possible scenarios.
• Good exposure on JIRA, Zypher and QC.
• Good in debugging skills and ELK stack.
• Good to have experience in Java and automation technologies 

Testing Lead

Roles and Responsibilities
We are looking for a highly-skilled test automation engineer to automation testing. Who has experience in Selenium with Either Java/C#/ Python.

• Working experience of a minimum of 6+ years in Test automation using Selenium or other similar tools.
• QA experience with manual testing of web sites, web services and backend applications in windows.
• Working knowledge on tools like Jenkins, JIRA and Github.
• Contribute towards the automation of performance flows using JMeter.
• Should have Positive Attitude to Learn the Functionality of Application with quick turn-around time.
• Record problems and issues in accordance with the project's problem and issue management plans.
• Creating, enhancing, debugging, and running the test cases.
• Work with the application team to resolve any issues that arise out of the testing process.
• Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements.
• Good understanding and experience in Agile test automation frameworks and approaches.
• Strong in Testing methodology, test framework design experience.
• Strong analytical and problem-solving skills.
• Understanding of QA methodologies, life cycle and processes
• Positive and energetic work attitude.
• Well-organized and disciplined, but also adaptable approach to work.
• Able to multi-task and manage numerous deliverables effectively.
• Strong written and communication skills.
• Having good experience of team handling.

**Work from office. Location: Kolkata
**Interview: Face to face interview

Job Description:

We are looking for a Technical Writer with 2-4 years of experience in producing high-quality documentation that can contribute to the overall success of our products. The selected candidate will work collaboratively with developers, quality assurance engineers, product managers, and usability experts to make our products easier to understand and use.

Job Responsibilities:

• You will be responsible for authoring tasks, creation and integration of printed or electronic end user documentation
• Document ongoing software developments in applications, products, and services
• Develop user guides, technical specification documents, online help files, API documents, feature description documents, How-To articles, and other ad hoc documentation deliverables
• Contribute to process improvements for enhancing efficiency
• Demonstrate ability to communicate effectively with developers and SMEs to gather knowledge on functional requirements
• Create tutorials to help end-users use a variety of applications
• Create and maintain information architecture
• Provide estimates about documentation tasks to the Scrum Master
• Provide technical documentation for newly developed features on-time and as per the defined quality standards

Required Skills:

• 2 - 4 Years of Relevant experience in the field of technical documentation
• Knowledge of end-user documentation/product documentation/technical documentation
• Excellent technical writing skills
• Creative conceptual thinker
• Impeccable command over grammar with excellent communication skills 
• Proficient in working with XML editor, authoring and other graphics related tools like SnagIt, Visio, etc

• Total of 3-5 years of experience building cutting-edge products.
• Must have a degree in Computer Science or a related field. Strong understanding of object-oriented programming, concurrency, and fundamentals of computer science.

• Technically Hands-on, prior experience with scalable Architecture.
• Bring 3-5 years of software engineering and product delivery experience, with a strong background in algorithms.
• Excellent command over Data Structures and Algorithm Proficiency in implementation of algorithms and use of advanced data structures to solve problems in computing
• Exceptional coding skills in an Object-Oriented programming language (Python preferred with Django framework).
• Strong problem-solving and analytical skills.
• Experience with web technologies Java/Python, Linux, Apache, MySQL, solr, memcache, redis.
• Experience in architecting & building real-time, large-scale e-commerce applications.
• Experience with high-performance websites catering to millions of daily traffic is a plus.

• Java/ Python, MySQL, Redis, ElasticSearch, Problem Solving, Scalability, Design Patterns, Distributed System

• Develop complex software products that include scale, algorithmic complexity, and a huge amount of data.
• Build cutting-edge scalable systems by writing simple and efficient code.
• Code, develop, design, and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• Design, implement, and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support
• Working directly with developers and product managers to conceptualize, build, test, and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Company description:

We are a startup company based out of Mohali developing mobile and web applications that changes the way people use technology. We invite you to join us in helping people.

Top Reasons to Work with Us:

• We're a small, fast-paced growing team tackling huge new challenges every day.
• Learning new concepts while working with intellectual and exceptionally talented team
• Friendly and high growth work environment
• Competitive compensation

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

Requirements

• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• BSc in Design, Computer Science or relevant field

                                            Salesforce Developer

Fission Labs is a services company in hyderabad delivering high-end solutions, primarily in the areas of highly scalable cloud applications and analytics for large sets of data using open source technologies. We work with a variety of companies and Silicon Valley start-ups leveraging AI and been successful in delivering high quality results.

Aura? Ahoy, seems folks here migrated to Lightning Web Components (LWC).

Location: Remote for now. However,expected to work from our Hyderabad office from Jan 2021 onwards.

Work timings: 3 pm - 12 am Indian Standard Time

What’s special about us?

One of the earliest adopters of AWS in India

Start-up spirit (Good ten plus years, yet we maintain it)

Technical meet-ups (We are known for hosting them in the town)

What we offer:

A collaborative work environment.

Scope for learning, always fostering it. Not limited to funding udemy courses.

Aura and now LWC.That’s the kind of opportunities and learning curve one can expect to experience.

Open culture and a chance to associate with a dynamic team working on some interesting projects.

Responsibilities:

• Responsible for the development of solutions on the force.com platform within the scope of business applications
• To code via best practices including optimization, re-usability and scalability
• To integrate other applications with the Force.com platform
• To work independently on technical requirements

Experience and expectations:

• 5+ years of overall experience that includes at least 3 years of experience as Salesforce developer in translating business requirements into working solutions using Salesforce.com
• Working knowledge of lightning framework. Aura at least,if not LWC.
• Exposure to at least one large enterprise Salesforce project.
• Logical thinking and problem-solving ability.
• At least 1 salesforce certification is required.
• Expertise in batch, queueable and scheduled jobs, future methods, Apex, Visualforce and triggers.
• Strong in HTML, CSS, JavaScript.
• Service and community cloud experience is desirable.

We are looking for a lean MERN Stack developer who is specialized in developing JavaScript-based technologies i.e. MongoDB, ExpressJS, ReactJS, NodeJS. If you have that energy and passion to create impacts, we have the perfect job for you!  Job has flexible or temporary work from home options.

Job Responsibilities-

• Requirement gathering, UML & Database modelling and documentation
• Building interactive consumer data from multiple systems and RESTfully abstract to the UI through a Node.js backend
• Defining code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems.
  
  

Requirements-

• BSc degree in Computer Science or similar relevant field
• Previous working experience as a MERN Stack Developer for 3+ years
• Experience with modern frameworks and design patterns
• In depth knowledge of NodeJS, ExpressJS or Restify
• Experience of implementing applications using Angular or React
• Experience for creating front end applications using HTML5, CSS3 Angular, LESS/SASS
• Hands on experience with JavaScript Development on both client and server-side
• Knowledge of Functional Testing regarding Unit Testing, Integration Testing & End-to-End Testing is required
• Strong knowledge of Testing tools is required with subject to Jest and Enzyme, React Testing Library, Puppeteer (or PhantomJS, Nightmare or Headless Chrome) and Selenium WebDriver
• Rest API development, documentation and testing using tools like Postman
  
  

Knowledge of the following will be considered as an advantage-

• Requirements gathering, modeling, documentation and project management using Visual-paradigm.com
• Javascript based workflow engines and Flow-Based Programming
• Consumer Web Development Experience for High-Traffic, Public Facing web applications,
• Experience with cloud technologies
• Creating secure RESTful-based web services in XML and JSON, JavaScript, JQuery,
• Continuous integration (Jenkins/Hudson) and version control (SVN, Git).
• Converting UI and website designs (.psd, .xd, etc) into react components using Storybook.js and creating test cases with scripts; including documentation and automated visual testing
• React with WordPress Headless CMS using frameworks like Frontity.org
• org for authorization and access control models
• io microfrontend’s architecture framework for highly modular fully flexible applications
• Speech Recognition , voice interface , and other AI functionility
• React native mobile, Electron desktop application conversion
• Heroku Pipelines, Heroku: Browser and UAT, Heroku CI, DevOps tools and processes.