
Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))

About Gaian Solutions India
About
Company video


Connect with the team
Similar jobs
✅ 1. Web Development Intern – Job Description
Overview:
We are looking for a passionate Web Development Intern to join our team. This role offers the opportunity to work on real projects, build responsive web applications, and collaborate with designers and developers in a fast-paced environment.
Key Responsibilities:
- Assist in developing, testing, and maintaining front-end and back-end features.
- Work on HTML, CSS, JavaScript, and modern frameworks (React, Node.js, etc.).
- Collaborate with the design team to translate UI/UX into functional code.
- Debug issues and perform basic code reviews.
Requirements:
- Basic knowledge of HTML, CSS, JavaScript.
- Familiarity with Git and any frontend framework (React preferred).
- Eagerness to learn and take ownership of small modules.
- Currently pursuing or recently completed a degree in CS or related field.
✅ 2. QA Intern – Job Description
Overview:
We are looking for a detail-oriented QA Intern to assist in manual testing of web and mobile applications. You'll learn to write test cases, identify bugs, and ensure the product meets quality standards.
Key Responsibilities:
- Execute test cases and report bugs clearly with screenshots/logs.
- Collaborate with developers to troubleshoot and verify fixes.
- Document test results and track issues using tools like Jira or Excel.
- Participate in QA reviews and feedback sessions.
Requirements:
- Basic knowledge of manual testing concepts.
- Familiarity with writing bug reports.
- Good communication and documentation skills.
- Currently pursuing or recently completed a degree in CS, IT, or QA field.
About the Role:
We are looking for a skilled and detail-oriented Data Analyst to join our team. The ideal candidate will be responsible for collecting, analyzing, and interpreting large datasets to support data-driven decision-making across the organization. Proficiency in MongoDB and SQL is essential for this role.
Key Responsibilities:
- Collect, process, and clean structured and unstructured data from various sources.
- Analyze data using SQL queries and MongoDB aggregations to extract insights.
- Develop and maintain dashboards, reports, and visualizations to present data in a meaningful way.
- Collaborate with cross-functional teams to identify business needs and provide data-driven solutions.
- Monitor data quality and integrity, ensuring accuracy and consistency.
- Support the development of predictive models and data pipelines.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field.
- Proven experience as a Data Analyst or similar role.
- Strong proficiency in SQL for data querying and manipulation.
- Hands-on experience with MongoDB, including working with collections, documents, and aggregations.
- Knowledge of data visualization tools such as Tableau, Power BI, or similar (optional but preferred).
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Good to Have:
- Experience with Python/R for data analysis.
- Exposure to ETL tools and data warehousing concepts.
- Understanding of statistical methods and A/B testing.
Java Fullstack Developer – Job Description
We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.
Experience: 5+ years
Location: Bangalore
Job Description:
• Experience in Core Java, Spring Boot.
• Experience in microservices.
• Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should be able to analyze, design, develop and test complex, low-latency client-facing applications.
• Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2
• Good knowledge of multi-threading
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Java
• Strong interpersonal, communication and analytical skills.
• Should be able to express their design ideas and thoughts.
About Wissen Technology:
Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen hassuccessfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array ofservicesincluding Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.
Here are the skills we are looking for
1. experienced in mobile development using react native framework should be proficient in
2. must be fluent in java script(and typescript) and its nuances including ES6+ syntax.
3. deep understanding of how to optimize react native apps for iOS and android, including offline storage, threading ,and programming concepts.
4. strong understanding in object-oriented programming concepts.
5. experience integrating third party libraries and APIs.
Intuitive cloud (http://www.intuitive.cloud">www.intuitive.cloud) is one of the fastest growing top-tier Cloud Solutions and SDx Engineering solution and service company supporting 80+ Global Enterprise Customer across Americas, Europe and Middle East.
Intuitive is a recognized professional and manage service partner for core superpowers in cloud(public/ Hybrid), security, GRC, DevSecOps, SRE, Application modernization/ containers/ K8 -as-a- service and cloud application delivery.
Data Engineering:
- 9+ years’ experience as data engineer.
- Must have 4+ Years in implementing data engineering solutions with Databricks.
- This is hands on role building data pipelines using Databricks. Hands-on technical experience with Apache Spark.
- Must have deep expertise in one of the programming languages for data processes (Python, Scala). Experience with Python, PySpark, Hadoop, Hive and/or Spark to write data pipelines and data processing layers
- Must have worked with relational databases like Snowflake. Good SQL experience for writing complex SQL transformation.
- Performance Tuning of Spark SQL running on S3/Data Lake/Delta Lake/ storage and Strong Knowledge on Databricks and Cluster Configurations.
- Hands on architectural experience
- Nice to have Databricks administration including security and infrastructure features of Databricks.
Roles and Responsibility
Create exciting information visualizations enabling the user to instantly understand the data in the right context, spot patterns, trends and relations in a self-service manner. · Collaborate with designers, developers, and external project partners to ensure designs are implemented as effective user experiences. · Participate in, and integrate feedback from user research. · Define and design use cases, workflows and storyboards describing how the user would interact with easy-to-use, data visualization apps. · Identify all elements of interaction and navigation, and lay them out within a screen so they direct the user without confusion or error. · Create consumer grade usable designs using wireframes and prototypes. · Present your designs in team design reviews as well as to the extended group of internal stakeholders. · Participate in iterative design, testing and development sprint cycles to refine the overall product. · Support marketing activities (e.g. collateral development) around the successful launch of emerging solutions on multiple platforms
Job Summary:
As a Talent Acquisition Associate, you will play a crucial role in attracting, sourcing, and hiring talented individuals to meet the organization's workforce needs. You will collaborate with hiring managers and stakeholders to understand their requirements, devise effective recruitment strategies, and execute end-to-end recruitment processes.
Responsibilities:
- Collaborate with hiring managers to understand their talent requirements, including job descriptions, qualifications, and other relevant details.
- Source, screen, and assess candidates using various channels such as job boards, social media platforms, professional networks, and internal databases.
- Conduct phone screens and initial interviews to evaluate candidate qualifications, skills, and cultural fit.
- Coordinate and schedule interviews with hiring managers and other stakeholders, ensuring a smooth and efficient recruitment process.
- Build and maintain a strong candidate pipeline for current and future hiring needs.
- Assist in the development and implementation of recruitment strategies to attract top talent.
- Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS).
- Provide timely updates and feedback to candidates throughout the recruitment process.
- Assist in negotiating and extending job offers to selected candidates.
- Support onboarding activities for new hires, including completing pre-employment checks and paperwork.
Requirements:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience as a Talent Acquisition Associate or in a similar recruitment role, preferably within the IT or technology industry.
- 1-3 years of relevant experience in end-to-end recruitment processes.
- Familiarity with applicant tracking systems and other recruitment tools.
- Strong sourcing and networking skills to identify and engage with potential candidates.
- Excellent communication and interpersonal skills.
- Ability to effectively prioritize and manage multiple recruitment assignments.
- Understanding of employment laws and regulations.
- Results-oriented mindset with a focus on meeting recruitment targets and deadlines.
- Highly organized with attention to detail.
The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.
Responsibilities :
-
Work with development teams and product managers to ideate software solutions
-
Maintenance of Node.js Backend
-
Working with MongoDB to create various features
-
Troubleshoot, debug and upgrade software
-
Create security and data protection settings Requirements
-
Proven experience as a backend developer in Node.js or similar role
-
Experience developing desktop and mobile applications
-
Familiarity with common stacks
Requirements :
-
Hands on experience building end to end systems
-
Minimum 1 yrs of experience with Javascript, Node.js and Mongo.DB
-
Good architectural & design skills
-
Strong coding, data structures and algorithms
-
The ability to own end to end responsibility - right from requirement to release
-
The ability to produce bug-free and production grade code
-
Experience and fine understanding of cross browser front end development issues
-
Exhibit a deep understanding of server virtualization, networking and storage ensuring that the solution scales and performs with high availability and uptime
Mutual Mobile is a world-leading agency in mobile and emerging technology innovation, and we are looking for an accomplished and capable engineer to join our team!
We have built our success through timely bets on emerging technology and the rapid execution of targeted marketing campaigns and skills development. This approach has resulted in a list of premier clients that come to us to build innovative experiences using emerging technology (Nike, Google, GM, Nestle, UnderArmour). We’ve seen this happen with iOS, Android, Wearables, and IoT. We continue to evolve - it’s in our DNA - we stay at the forefront of innovation. Now, in 2019, we stand at the foot of a massive transition in emerging technology with the growth of Virtual Reality, Augmented Reality, Voice, Bots, and more. We are ready to embrace these changes and to help our clients make the most of the opportunities they bring.
At Mutual Mobile, Engineers are highly-capable, experienced producers of high-quality, extensible code. They know the ins-and-outs of their field, apply that knowledge to solve the most difficult problems, and pass along that knowledge to the next generation through mentorship. They:
- Improve the structure, quality, and extensibility of code bases
- Implement tools and best practices
- Create reusable libraries and frameworks
- Discover and evaluate new tools and technology partners
We expect Engineers to:
- Be highly-capable experts in at least one technology
- Build breadth across multiple tech stacks
- Write high-quality, extensible, testable code
- Participate in planning activities and provide accurate story estimates
- Conduct code reviews and act as a role model on the team
- Proactively breakdown work, identify risks, and explore solutions
Engineers have experience:
- Expert experience with hybrid mobile application and plugin development using Cordova, PhoneGap
- Solid understanding of vanilla JavaScript independent of any framework
- Proven expertise in JavaScript tooling—debugging and build tools
- Good to have some experience with OpenCV and creating Cordova plugins. Awesome, if worked on some camera vision-related apps in the past.
- Experience with upgrading Cordova projects on iOS and Android.
- Experience with task automation frameworks like grunt in mobile app development tooling together with Xcode and Android SDK
- Experience with salesforce mobile cloud iOS and Android SDKs is a plus
- Experience with Native iOS & Android development is a plus
- Should have expert level knowledge of HTML5, CSS3
- Should have strong debugging skills on Developer Tools of the browser and working with cross-browser UI.
- Unit and UI testing frameworks like Karma, Jasmine, Mocha, Protractor, etc.
- Should have experience in Response / Adaptive Web Design for desktop, tablet, and mobile
- Good understanding of CSS preprocessors LESS/SASS.
- Must know about the complete deployment cycle (Alpha - Beta - Prod) on the App Store and Play Store.
- Provisioning DevOps tooling and continuous integration
- Driving development best practices, including unit testing, coding standards, and code reviews
- Capable of implementing industry best-practices related to mobile application development concepts, design, and architecture
Preferred experience includes:
- Familiarity with other front-end development such as Angular, React or Vue
- Good to have task automators like Gulp and Grunt
- System monitoring and security design and implementation
Why work for Mutual Mobile? We make great products. We craft beautiful mobile interfaces and solve complex software challenges. Clients such as HEB, Google, lynda.com, Citi, Nike, and Under Armour come to us for our deep experience in mobile and emerging technology — from establishing a mobile strategy that provides impactful business value, to build those solutions from the ground up. We bring together the brightest minds in interactive & visual design, engineering, and business management to deliver solutions that actually matter.
You’ll love working here, because this isn’t a company of silos. Team members are empowered and encouraged to pursue cool ideas, think for themselves, and make mistakes. If your passion extends beyond the role, we’ll invite your views and assistance with improving our culture, systems and processes. We know you’re smart, and that you love learning new technologies--so you’ll be able to work on a variety of projects with many different types of people.











