
Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))

About Gaian Solutions India
About
Company video


Connect with the team
Similar jobs
Description
Industry- Beverages
Required Skills:team handling, Willingness to Travel, Defining the pricing strategy, Delivery of brand P&L Performance targets, Define brand positioning
Responsibilities for Brand Manager
With our Consumer at the heart, your key focus will be to:
- Build deep understanding of target consumer groups, across key geographies in India
- Own the Brand Purpose and define positioning for the brand. Drive communication development in line with Brand purpose and positioning.
- Identify the key market intelligence that will drive strategic business decisions
- Partner with Sales teams in achieving brand plans, and channel execution plans.
- Participate in defining the pricing strategy in close partnership with the commercial team.
- Secure sign-off from Regional Commercial Managers on the proposed Volume Budget and then own delivery of the plan, inspiring distributors, and commercial teams to execute the plan with excellence
- Be accountable for delivery of brand P&L performance targets. Closely monitor brand KPI's: Revenue / Profitability / Market Share & Equity
- Ensure measurement and evaluation & a learning plan to identify, codify and rollout successful brand growth drivers
- Oversee design and execution of selected brand assets
- Digitally savvy with social media expertise to lead digitalization of activities.
- Oversees development of all consumer-facing brand assets and activities during Annual Planning process and secure alignment with Regional Commercial Managers on all planned brand communication
- Develop Brand Playbooks and Templates for market use.
- Ensure all brand assets developed adhere to brand guidelines.
1.Provide post-sale support to clients by guiding them through payment schedules, cost breakdowns, and ensuring a smooth transition after the purchase of property/.
2. Manage communication between clients and internal teams to resolve issues related to payments, contracts, and delivery.
3. Serve as the primary point of contact for clients, ensuring they receive timely updates on payment due dates and outstanding balances.
4. Address and resolve client concern promptly, ensuring high levels of customer satisfaction and retention.
5.Maintain accurate and up-to-date records of payments, invoices, and financial transactions.
6.Assist clients in understanding the terms of their contracts and coordinate with the finance team for accurate billing and invoicing.
7.Develop educational materials to explain complex processes such as payment terms, contract terms, or maintenance schedules.
8. Establish and nurture long-term relationships with clients through regular communication, proactive outreach, and personalized attention.
9.Handling flat modification after coordination between Client and Company
Roles & Responsibilities:
- Define and lead strategic performance projects, manage stakeholders to drive outcomes.
- Analyzing and presenting key MIS reports for Management review
- Lead business planning for including formulation of annual, monthly and daily plans on key
- performance metrics.
- Driving the strategic initiatives of the company as per the CEO's agenda
- Studying & improvising the operation processes of the company.
- Drive business performance insights working closely with the sales, marketing, growth &analytics teams
- Create strategic value-added analyses around growth opportunities, retention levers and core
- business metrics in order to drive better decision making and results
- Conduct ongoing analysis of key business drivers, trends and performance.
● The candidate will be responsible for a broad array of individual services, including
Architect and lead team for implementing a set of cloud-based services that will
power Zopper Assure and Zopper Finance.
● Providing technical expertise for every phase of the project lifecycle from concept
development to solution design, implementation, optimization and support.
● Prior experience in development of e-commerce systems or any other high scale
web/mobile backends is required.
● Expertise in any one programming knowledge preferably in Python.
● Prototype and present various alternative solutions for complex business problems to
Senior Management
● Prepares the technical design of the more complex technology components within the
module
● Assists the architect in articulating the pros and cons of using a certain technology
stack or component or design pattern versus another to the project team and drives
selection of technologies, designs to come up with the optimal architecture.
● Drives the performance tuning, re-design and refactoring for a module
● Contributes to designing and implementing the build, release process as well as system
configuration and deployment characteristics of the application
● Implements (hands-on) the module components based on industry best practices.
● Mentors the team (people working on the module and other project team members) on
● Technology concepts and best practices for design, implementation and other
processes
Prerequisites
● Candidate should hold 8+ Yrs of experience
● Should have 3+ years of experience in team handling
● Should be a Btech/MTech
We are looking to hire a talented PHP developer to manage our back-end services and ensure a seamless interchange of data between the server and our users. As a PHP developer, you will be responsible for developing and coding all server-side logic. You will also be required to maintain the central database and respond to requests from front-end developers.
To ensure success as a PHP developer, you should have in-depth knowledge of object-oriented PHP programming, an understanding of MVC designs, and working knowledge of front-end technologies including HTML5, JavaScript, and CSS3. Ultimately, a top-level PHP Developer can design and build efficient PHP modules while seamlessly integrating front-end technologies.
PHP Developer Responsibilities:
- Conducting analysis of website and application requirements.
- Writing back-end code and building efficient PHP modules.
- Developing back-end portals with an optimized database.
- Troubleshooting application and code issues.
- Integrating data storage solutions.
- Responding to integration requests from front-end developers.
- Finalizing back-end features and testing web applications.
- Updating and altering application features to enhance performance.
PHP Developer Requirements:
- Bachelor’s degree in computer science or a similar field.
- Knowledge of Core PHP and web framework CodeIgniter.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Previous experience creating scalable applications.
- Familiarity with SQL/NoSQL databases.
- Ability to project manage.
- Good problem-solving skills.
Are you looking for a Senior Backend Engineer role in a high growth startup? Are you eager to learn and make a difference at work every day? If so, then read on.
At PlumQR, we work on revolutionizing the Food & Beverage industry with our cloud-based tech products. Millions of businesses across the world are switching for better, smarter & more hygienic products to reinvent their businesses. If you have what it takes to innovate & lead, we have just the right opportunity for you.
Requirements
- Minimum 3 years as a Senior Backend Engineer
- Strong software development experience in a SaaS product company
- Significant experience with NodeJS, React.js, React Native, MySQL, MongoDB, Java
- Cloud computing services (e.g. Google Cloud Platform)
- Strong problem-solving skills
- Ability to explain technical details to people inside the company
GST:
- Verification of Books of accounts, Revenue Data and Computation of GST liability on a monthly basis
- Verification and Computation of RCM Liability on monthly basis,
- Filing of GSTR 1, GSTR 3B & Monthly returns.
- GSTR - 2A/2B reconciliation with books of accounts.
- Filling GSTR 9 – Annual return and GST audit
TDS:
- Working closely with the Tax consultants for advisory and foreign tax-related matters
Handling the assessments and queries if any
- Computation of TDS & Equalisation Levy liability on monthly basis,
- Filing of TDS returns verification of PAN etc for Payroll and Vendor related payouts.,
- Filing of Equalisation Leavy returns,
- Interacting with other functions/departments within the company
- Knowledge of WHT on International Transactions
Transfer Pricing:
- Knowledge of Transfer Pricing transactions and compliance
- Foreign subsidiaries tax compliance and structuring transactions working with foreign consultants
- Monthly/quarterly local compliances relating to International subsidiaries (US, Middle east etc)
- Other matters related to taxation







