Technical Service Engineer

🚨 We're Hiring: Network Engineer 🚨

ZigZag AI is looking for a Network Engineer with 1+ year of hands-on experience to join our team!

What we're looking for:

🔹 Solid working knowledge of Firewalls & Firewall Rules

🔹 Experience with NVR/DVR systems

🔹 Strong understanding of Port Forwarding & NAT

🔹 Good communication skills — both Hindi and English are a must

Compensation: ₹4 LPA

About ZigZag AI:

Zigzag AI is building the future of operational intelligence. Our AI connects to existing cameras and helps businesses understand what is happening on the ground, spot issues early, and take action faster. From shops and bungalows to hotels, factories, and hospitals, Zigzag helps teams run smoother, safer, and smarter operations every day.

This is not just monitoring. This is AI that drives execution.

Trusted by leading clients such as Tata, Birla, Treebo, JP Minda, Philips, and many more.

If you're someone who enjoys solving real-world networking problems and wants to grow with a fast-paced, mission-driven team, we'd love to hear from you!

#Hiring #NetworkEngineer #ITJobs #FirewallEngineer #CCTV #NVR #DVR #JobOpening #ZigZagAI #OperationalIntelligence

- **Client Engagement:** Collaborate with clients to understand their business needs and technical requirements. Provide expert guidance and support throughout the project lifecycle.

- **Network Management:** Design, implement, and maintain NTRX network solutions, ensuring optimal performance and reliability. Troubleshoot and resolve network issues in a timely manner.

- **Database Support:** Utilize SQL to manage, query, and analyze data as needed, ensuring that clients’ databases are functioning efficiently and effectively.

- **Cloud Support:** Assist clients with cloud deployment and support services, helping them to migrate their systems to the cloud and optimize their cloud infrastructure.

- **Documentation:** Create and maintain comprehensive documentation for configurations, implementations, and support processes to ensure knowledge transfer within the team and to clients.

- **Training & Development:** Provide training and support to clients and team members on NTRX solutions and best practices.

- **Continuous Improvement:** Stay current with industry trends and emerging technologies within networking and cloud services to enhance service offerings and promote innovation.

**Required Skills:**

- **Networking Expertise:** Strong knowledge of networking concepts, protocols, and technologies. Experience with troubleshooting and optimizing network performance is a must.

- **SQL Proficiency:** Ability to write, read, and optimize SQL queries, with a robust understanding of relational databases.

- **Cloud Support Skills:** Familiarity with cloud vendor platforms (AWS, Azure, Google Cloud, etc.) and experience in providing cloud-based solutions and support.

- **Problem-Solving Abilities:** Strong analytical and problem-solving skills with the ability to think critically and execute on multiple tasks efficiently.

- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

**Qualifications:**

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

- 3+ years of experience in networking or IT support, with a focus on professional services or client-facing roles preferred.

- Relevant certifications (such as CCNA, AWS Certified Solutions Architect, etc.) are a plus.

About Nerve Solutions

Nerve Solutions is a team of engineers building products for real-time risk management and surveillance in financial markets. Our solutions enable market participants to identify, monitor, and quantify risks and anomalies in live markets, allowing them to take corrective action at sub-second speeds.

We also develop products for automated trading and have become a trusted technology partner to some of the largest financial services organizations in the region.

About the Role

We are looking for a proactive and detail-oriented IT & Information Security Engineer to manage and maintain the organization's IT infrastructure while ensuring the security, availability, and reliability of our systems. The role involves providing technical support, administering hardware and software, strengthening cybersecurity practices, monitoring network activities, and implementing security controls to safeguard organizational assets.

The ideal candidate should have strong infrastructure knowledge, a security-first mindset, and the ability to troubleshoot technical issues while continuously improving the organization's IT environment.

Roles & Responsibilities

• Manage and maintain the organization's IT infrastructure, including hardware, software, servers, and network systems.
• Provide technical support to employees by troubleshooting hardware, software, network, and system-related issues.
• Configure, deploy, and maintain desktops, laptops, peripherals, printers, and other IT equipment.
• Set up user accounts, systems, and required software for new employees and support onboarding activities.
• Monitor network performance and employee network activities to ensure system security and compliance.
• Implement and maintain endpoint security solutions, antivirus tools, firewalls, and access control mechanisms.
• Perform regular system updates, security patching, vulnerability assessments, and preventive maintenance.
• Identify infrastructure risks and recommend security enhancements to minimize vulnerabilities.
• Maintain documentation for IT assets, software licenses, network configurations, security policies, and system inventories.
• Assist in implementing information security best practices, security audits, and compliance initiatives.
• Coordinate with internal teams to ensure IT services effectively support business operations.
• Stay updated with the latest cybersecurity threats, technologies, and industry best practices.

Required Skills

• 2–4 years of experience in IT Infrastructure, System Administration, or Information Security.
• Strong knowledge of Windows operating systems, networking, servers, and IT infrastructure.
• Experience troubleshooting hardware, software, network, and user-related issues.
• Knowledge of network security, endpoint protection, firewalls, VPNs, and vulnerability management.
• Experience with Active Directory, user access management, and system administration.
• Familiarity with Microsoft 365 administration is an added advantage.
• Understanding of backup, disaster recovery, and IT asset management.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and documentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft, CCNA, or equivalent will be an added advantage.

Platform Engineer

Location: Bengaluru, India (Hybrid)

Employment Type: Full-time

Experience: 2-4 years

About Compnay

This is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.

Operating over 70,000 charge points globally, this is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.

Role Overview

What you’ll do:

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule).
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
• Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
• Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
• Collaborate with development, operations and support teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.

What We’re Looking For:

Basic Qualifications and Skills

• Bachelor’s degree in Engineering, Electrical, ECE, Computer Science, Information Technology, or related field.
• 2–4 years of overall experience with at least 1+ years of experience as a Site Reliability Engineer, DevOps Engineer, or Technical Project Coordinator.
• Proven experience of DevOps, SRE or Technical Project Coordination with IoT or connected devices-based platforms.
• Experience with incident management and on-call best practices. Provide support to on-call engineers.
• Excellent analytical and problem-solving skills with a proactive mindset.
• Expertise with monitoring and observability tools (Dynatrace, Prometheus, Grafana, Zabbix, etc.).
• Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambda).
• Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
• Fluency in English (spoken and written).
• Successfully recommission or decommission chargers following changes in our network.
• Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.

Additional Information

• This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions.
• Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support on-call engineers.
• This role may involve EU or US time-zone shifts based on business requirements.
• Shift timing: 2 PM IST to 11 PM IST.

What is required to be successful in this role:

• Global platform experience (B2C or B2B).
• AWS native service experience.
• Firmware deployment and cloud cost optimization experience.
• Strong exposure to monitoring and alerts.
• Experience with firmware rollout, IoT devices onboarding and offboarding will be an added advantage.
• Experience as an SRE or DevOps Engineer with some exposure to Project Management or Technical Project Management in IoT-based projects will be helpful.  

What We Offer

• Work with some of the brightest minds in the emerging EV industry.
• Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
• Freedom to suggest, implement, and innovate on systems, processes, and technologies.
• Daily ownership in a high-growth, challenging environment.
• Flexible work environment with hybrid schedules and virtualization options.
• Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.

A Senior Cybersecurity Engineer is responsible for safeguarding an organization’s IT infrastructure, applications, and data against cyber threats. With 5–10 years of experience, the role demands expertise in designing, implementing, and managing advanced security solutions, conducting risk assessments, and responding to incidents. Senior Engineers also mentor junior staff and contribute to strategic security planning.

Key Responsibilities

• Design, implement, and manage enterprise-level security solutions (firewalls, IDS/IPS, SIEM, endpoint protection).
• Conduct vulnerability assessments, penetration testing, and risk analysis.
• Monitor and respond to security incidents, ensuring timely resolution and documentation.
• Develop and enforce security policies, standards, and compliance frameworks (ISO 27001, NIST, GDPR).
• Collaborate with IT and business teams to integrate security into system architecture and processes.
• Lead incident response drills and disaster recovery planning.
• Provide guidance and mentorship to junior cybersecurity staff.
• Stay updated on emerging threats, tools, and technologies.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Security, or related field.
• 5–10 years of proven experience in cybersecurity engineering or related roles.
• Strong knowledge of network security, cloud security (AWS, Azure, GCP), and endpoint protection.
• Hands-on experience with SIEM tools (Splunk, QRadar, ArcSight), firewalls, and intrusion detection/prevention systems.
• Certifications such as CISSP, CISM, CEH, or OSCP are highly desirable.

Skills

• Advanced problem-solving and analytical skills.
• Strong communication and leadership abilities.
• Ability to manage complex projects and handle escalations effectively.
• Proactive mindset with adaptability to evolving cyber threats.

Implementation Engineer – Digital Evaluation System

Industry: EdTech / Higher Education

Experience: 3–8 Years

Location: Remote / Client Location (Travel as required)

Job Summary

We are looking for an Implementation Engineer to support the deployment and successful implementation of our Digital Evaluation System across universities and colleges. The role involves client coordination, system configuration, troubleshooting, training, and ensuring smooth implementation.

Key Responsibilities

Implement and configure the Digital Evaluation System for universities and colleges.

Coordinate with clients to understand their requirements and ensure successful deployment.

Support system integration, configuration, testing, and troubleshooting.

Conduct product demonstrations and training sessions for clients and users.

Monitor implementation progress and resolve technical issues within timelines.

Coordinate with internal Product, Development, and Support teams for issue resolution.

Prepare implementation documentation, reports, and user guides.

Travel to client locations for implementation, training, and support whenever required.

Requirements

3–8 years of experience in Software Implementation / ERP Implementation / Technical Support / EdTech.

Experience working with universities, colleges, or educational institutions will be preferred.

Good understanding of software implementation and troubleshooting.

Basic knowledge of databases/SQL and APIs will be an advantage.

Strong communication, coordination, and client-handling skills.

Willingness to travel as per business requirements.

Compensation

Salary will be discussed based on your previous/current salary, experience, and interview performance.

Preferred Candidates

Candidates with experience in Education ERP, Digital Evaluation/Assessment Systems, Examination Management Systems, or EdTech products will be preferred.

Position: Service Engineer – Aftersales

Location: Coimbatore

Experience: 2–6 Years

Qualification: ITI / Diploma / B.E. (Mechanical)

Roles & Responsibilities

• Provide after-sales service and technical support for material handling equipment.
• Attend customer complaints and resolve warranty-related issues.
• Perform equipment installation, preventive maintenance, and servicing.
• Conduct Pre-Delivery Inspection (PDI) before equipment dispatch.
• Train customers/operators on equipment operation and safety.
• Manage spare parts inventory, dispatch, and Annual Maintenance Contracts (AMC).
• Handle warranty extensions and mandatory machine services.
• Maintain service reports, MIS, and warehouse inventory.
• Support the growth of OEM after-sales service and spare parts business.
• Travel to customer sites for service and technical support.

Requirements

• ITI / Diploma / B.E. in Mechanical Engineering.
• 2–6 years of experience in after-sales service or field service.
• Good technical and troubleshooting skills.
• Good communication and customer handling skills.

Job description:

Job Title: Sales Engineer

We are looking for a motivated Sales Engineer to promote and sell engineering products and technical solutions to industrial and commercial customers. The role involves identifying new business opportunities, understanding customer requirements, preparing quotations, conducting product presentations, negotiating deals, and maintaining long-term client relationships.

Key Responsibilities:

Generate new business through field visits and customer interactions.

Promote engineering products and provide technical solutions.

Understand customer requirements and prepare quotations.

Build and maintain strong customer relationships.

Coordinate with internal teams for timely order execution.

Achieve monthly and quarterly sales targets.

Maintain sales reports and customer records.

Requirements:

Bachelor's degree in Mechanical, Electrical, Civil, Instrumentation Engineering, or a related field.

2–5 years of experience in technical/engineering sales (freshers with relevant knowledge may be considered).

Good understanding of industrial products and engineering systems.

Strong communication and negotiation skills.

Ability to read technical drawings and specifications.

Proficiency in MS Office and CRM tools.

Valid driving license and willingness to travel frequently.

Experience: 2–5 Years

Department: Sales & Marketing

Work Location: In person

License/Certification:

• work experience in sales engineering. (Required)

Work Location: In person

• Hands-on Cisco routing & switching experience;
• CCNA is mandatory.
• Multicast experience would be valuable.
• Location : Mumbai